Wansbeck Care Home

Tentative care, good communication, tidy rooms, good meals.

Excellent facility. Friendly helpfull staff.

Asking staff to feed Alan some days as he cant some days. Not having leg straps on his leg to support his leg bag as lying on the floor and dangling between his legs. I feel issues have been taken on board, but the staff are very kind towards him.

My grandma has been in the home for 5 year now, staff are always friendly & helpful, always provide a high standard of care, meals always look delicious, activities are always suited to the needs & wellbeing of the residents. I would highly recommend Wansbeck Care Home

The care home is tired in appearance and fixtures fittings within the residents rooms in need of a refresh. The carers , nursing care, cleaning, laundry team are personable and appear to care about the residents well being. Do I think they do the best they can for my father? I am going to say, yes. I think they do what is required to keep him clean tidy, well fed and comfortable wth his surroundings.

I love living at Wansbeck. Its very friendly and staff go out of there way to help with anything you ask them. I love the entertainment, the activites and the garden

The staff friendly, attentive and knowledgeable. It generally feel welcoming, clean and tidy. I have not been advised of daily activities. there is an outdoors area for residents to enjoy safely. Food is served and they accommodate for glue free diet. We have been very informed about care decisions and management have supported us with any medical treatment or disputes with outside medical support.

It is very clean and the staff are nice

Overall care good at Wansbeck Care Home- staff try their best dealing with all manner of difficulties with their residents, including my mam.

I would recommend any kind of stay here..

I don't worry about my husband as much now as I know he's being so well cared for.

An excellent care home with great staff who make it feel like family. Very hard-working and caring team.

My mother was in Wansbeck for a short period of respite care and I couldn't fault the care and compassion we all received as a family. Luckily she was able to return home but we would certainly use Wansbeck again if we need further respite care. Thank you again Wansbeck team.

I have been here since October 2023. I now live downstairs and I can't fault anything. There are plenty of activities and I have been out a few times. I get help with my shopping. I have made friends and enjoy sitting in the garden with them. I love music and there is always music playing in the home. Well done to all the staff.

Overall a very clean and well-run care home. Staff are always welcoming and activities are excellent.

While I was taking radiotherapy at the hospital in early August 2023 I put my wife in Wansbeck Care Home for 4 weeks. The room was acceptable with facilities. She was in room 1 outside was a nursing station with alarms that kept going off. Staff talking during the night, and my wife had to get up to tell them off. The night staff are poorly trained as one night the fire alarm went off and no one knew what to do. The food was poor. I told them that my wife could not chew meat but they still gave it to her. The bed was a single bed and she could have easily fallen out. She is incontinent and old wet clothes were in her room, sometimes for a while. The day staff was quite good. There are many other things I could say.

We are very grateful to have mum in such a caring home. The manager and the staff cannot do enough for mum and are very good at monitoring mum's dementia and always keeping us informed of her health. The food is all homemade and really good quality.

The communication to family is particularly strong in keeping them informed of any impacts or incidents with residents.

I'm very happy with the staff and home. Everyone seems friendly and happy to help.

Overall, no complaints.