Church Avenue, West Sleekburn, Choppington NE62 5XE
Wansbeck Care Home is a historic property in Choppington that has been purposely converted to provide a high standard of residential care. Also providing care for people with dementia, ensuring their needs are met within a safe and caring environment.
There is a cafe on-site and mature gardens with serene countryside views, while there are many activities and events to enjoy within the home itself.
Care workers aim to support those with dementia in protecting their life skills for as long as possible, respecting the drive of the National Dementia Strategy.
Group: Four Seasons Health Care
Person in charge: Nick Smith (Home Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 20
Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Wansbeck Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Wansbeck Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Wansbeck Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.867 for Wansbeck Care Home is calculated as follows: ( (444 Excellents x 5) + (68 Goods x 4) ) ÷ 512 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Wansbeck Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wansbeck Care Home has a Review Score of 9.9 (9.867) from 43 Reviews
Review submitted from a Postal Card by Joanne H (Daughter of Resident) on Wednesday 24 January 2018. Relates to January 2018.
Fabulous care by all staff. Staff know the needs of all residents. Always made to feel welcome when visiting.
Wansbeck are always offering activities and entertainment.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Wansbeck Care Home responded to this review on 25 Jan 2018:
Thank you, Joanne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Wansbeck Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again and have a fantastic day!
Review submitted from a Postal Card by Sarah R (Wife of Resident) on Wednesday 24 January 2018. Relates to January 2018.
Excellent home. Staff are very caring. Always made welcome when visiting. Activities available if required.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Wansbeck Care Home responded to this review on 25 Jan 2018:
Thank you, Sarah, for sharing your recent experience of Wansbeck Care Home. We are pleased to learn it has been so positive. We really appreciate you letting us know how we are doing and it is rewarding to hear that you have been impressed with the quality of our care. Thanks again for your comments and we look forward to seeing you again soon. Take care.
Review submitted from a Postal Card by Christine B (Daughter of Resident) on Tuesday 5 December 2017. Relates to November 2017.
Another amazing Christmas gourmet night at the home. Food fantastic, service second to none.
Visited mam prior to the meal. Very happy with her surroundings noticed her legs had deteriorated and informed the manager as always went up to check and will keep an eye on her.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Wansbeck Care Home responded to this review on 06 Dec 2017:
Thank you, Christine, for sharing your recent experience of Wansbeck Care Home. We are really pleased to hear you enjoyed the Christmas gourmet night at our home! We are grateful for your feedback and are happy to hear our staff and management have been so supportive to you. Thank you once again. Have a wonderful day.
Review submitted from a Postal Card by I C (Son of Resident) on Tuesday 22 August 2017. Relates to August 2017.
Whenever I come to visit my mother the staff are always pleasant and if I ask them they tell me how my mother has been and what she has been doing.
My mother is always dressed and clean.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Wansbeck Care Home responded to this review on 22 Aug 2017:
Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by Joanne M (Daughter of Resident) on Tuesday 1 August 2017. Relates to July 2017.
I was pleased to see mam in the lounge interacting with others. She'd been to the hairdressers and had her hair done, she was in good spirits and full of chat. The carers do a fabulous job at Wansbeck and are all dedicated to their job. They always go above and beyond in all they do. Mam is always clean and tidy when I visit.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Richard K (Son of Resident) on Thursday 27 July 2017. Relates to July 2017.
Thoughtful, reassuring and caring staff who have always got a smile on their faces 24/7.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Ellen M (Sister of Resident) on Thursday 27 July 2017. Relates to July 2017.
The staff are all extremely friendly and helpful. They are very caring and attentive to my sister's needs looking after her sensitively and appropriately. The care home is always very clean and welcoming. The new sitting area outside (enclosed for safety) is a lovely addition and the ladies all had their sun hats on when I came to visit today.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Margaret C (Daughter of Resident) on Wednesday 12 July 2017. Relates to July 2017.
My father has only been at Wansbeck Care Home for a short while. He has settled really well and on visiting him I am so happy that he is being cared for so well and I find the staff extremely caring and very friendly. They keep me informed as to his welfare.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Janette V (Daughter of Resident) on Monday 26 June 2017. Relates to June 2017.
Continue to rejoice that my mother resides here. She has the best care we could ever wish for and she is extremely happy here.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan W (Daughter of Resident) on Tuesday 20 June 2017. Relates to May 2017.
Very good service - very caring. My mother loves living here.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Judith F (Niece of Resident) on Monday 5 June 2017. Relates to May 2017.
After 9 and a half years living at Wansbeck Care Home, I continue to see the dedicated care given to my aunt from all the staff who always meet and embrace her personal needs. Despite her frailty and progressive dementia, they still ensure she is able to enjoy life be it from the happy approach of the carers, the food and treats. She enjoys or simply being involved in daily activities where appropriate. On my weekly visit, she always appears happy and content.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Frank R (Friend of Resident) on Friday 26 May 2017. Relates to May 2017.
Visited my friend in Wansbeck Care Home.
Staff were friendly and helpful. The manager likewise.
Super service.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by L S (Daughter of Resident) on Friday 26 May 2017. Relates to May 2017.
Excellent care is given to all residents. the staff keeps me well informed concerning my mother's well-being.
This is a very happy care home.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter B (Son of Resident) on Thursday 30 March 2017. Relates to March 2017.
Excellent care home. Great staff, very helpful and care is taken at all times.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Stella T (Friend of Resident) on Tuesday 28 March 2017. Relates to March 2017.
After initially visiting this home my husband and I were warmly greeted and shown around the home.
We were looking to find a home for a 95-year-old lady who we looked after.
After visiting other homes in the area we were very fortunate to be told a room had become available.
The staff and management have all made this lady feel welcome and cared about.
After some distressing times this lady, after a week, says she is, in her words, excited about her new home.
This is all down to the staff from the cleaning staff right through to management.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by V C (Daughter of Resident) on Sunday 19 March 2017. Relates to March 2017.
I had mixed feelings about my mother's care when she came out of hospital I didn't feel she was well enough to go straight back to her own home. The best thing we did was placing her in Wansbeck Care Home, the staff are brilliant, very friendly, nothing is too much bother. Mam has come along great, up walking about a massive improvement in her happiness.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by D F (Daughter of Resident) on Wednesday 8 March 2017. Relates to January 2017.
My mum has been in the home for a week now after a long stay in hospital. We were dreading it but the staff have been fantastic, both with my mum but also with us, her family. They have been supportive and caring, whilst also being professional. They are always there with advice and have made what could have been a very traumatic time, so much better and it is a relief to know mum is in such a lovely, safe place.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by M D (Wife of Resident) on Wednesday 1 March 2017. Relates to February 2017.
Staff very cheerful and pleasant. Treat my husband very well, always helpful and caring.
How likely would you be to recommend Wansbeck Care Home? Likely
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Review submitted from a Postal Card by Joanne D (Daughter of Resident) on Thursday 19 January 2017. Relates to December 2016.
I like to come down and see my dad he's always happy.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Ann H (Daughter of Resident) on Monday 9 January 2017. Relates to December 2016.
When I found Wansbeck, they took me in, comforted me, reassured me they would care for Dad. They have done exactly that. All of the staff are professional, treat my Dad with dignity, respect and humour. There is always a smile and laughter to share. The staff don't just do a job, they make a happy home for the residents. They "get" my Dad. They know him and care about him
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Angela M (Wife of Resident) on Thursday 22 December 2016. Relates to December 2016.
My husband has received superb care in this home since his admission in September 2016. The staff deliver a very high standard of personalised care are very observant in noting any changes in my husband's condition. Communication has been excellent and both myself and my husband are very happy with his surroundings and care. He is kept warm, comfortable and entertained, in a safe environment in which he clearly feels secure and valued.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Daniel C (Grandson of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Overall very good care home. Friendly staff. Always clean.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by M C (Daughter of Resident) on Tuesday 13 December 2016. Relates to November 2016.
Very happy with the care given to my mam who has dementia, my father is now in the same home and is receiving the same wonderful care and respect.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Kathleen D (Resident) on Thursday 23 June 2016. Relates to June 2016.
Yes I am happy here, I have never has a bad time yet, the girls are great. The carer who looks after me is great, the matron is very nice we have great times, we love sitting in the garden for our dinner.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan S (Resident) on Wednesday 4 May 2016. Relates to April 2016.
I enjoy living here the food is good and the staff are all lovely and friendly and very respectful. My bedroom is always cleaned and bedding always cleaned and changed often. I'm 100% happy with everything and have go no problems.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Gordon B (Son-in-law of Resident) on Monday 21 March 2016. Relates to March 2016.
My father-in-law did not spend long in Wansbeck before he passed away suddenly. However, in this short time I could see we had picked the best place for him. The staff were always pleasant and caring towards him, even during his agitated periods. They did all they could to comfort him, treating him with great care, kindness and dignity, which was also extended to us. My father-in-law really appreciated all the staff and what they did for him, he said they were all lovely to him we knew when we left after visits, that he was receiving the best possible care, this reassured us a great deal which was a great comfort to us. Thank you ever so much.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by J-A C (Niece of Resident) on Monday 15 February 2016. Relates to February 2016.
My uncle stayed at the home for just over 9 years. He always spoke highly of the home and staff. The staff loved looking after my uncle and took care of him very well to a very high standard.
Upon my uncles passing all staff were very helpful and caring and spoke highly of my uncle. I am very happy with the service.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Megan (Granddaughter of Resident) on Wednesday 10 February 2016. Relates to February 2016.
I am so happy my grandma is well cared for by the great care staff at Wansbeck. The deputy manager is very supportive and always helpful.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Ian M (Son-in-law of Resident) on Wednesday 10 February 2016. Relates to February 2016.
My mother-in-law is happy here, I wouldn't want her in any other home. The staff are very caring, helpful, friendly and understanding.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by George T (Resident) on Tuesday 26 January 2016. Relates to January 2016.
Have been happy living here for the past 8 years. For me its a happy place to live and I have everything I need. I find all the people are warm and friendly and I am treated good. I love being here.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Ryan S (Son of Resident) on Monday 18 January 2016. Relates to January 2016.
A fantastic care home, all the staff are excellent and very caring and give the best possible dignity. Had looked around several care homes before choosing this one and cant praise them enough, have never had any cause for concerns of his welfare and the standard of his care is second to none in every aspect. This home is to an exceptional standard. Being able to visit my dad and see him as happy and content means everything. I cannot thank any of the staff enough for the fantastic job they all do.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Julia S (Wife of Resident) on Monday 18 January 2016. Relates to January 2016.
This is a high quality care home which is evident from every aspect. The care and dignity given is the best. The staff are highly knowledgeable and very friendly. Cleanliness all through is of a very high standard both of residents rooms and public facilities. The residents are well catered for with lots of activities for those that wish to take part. The food is excellent with lots of variants. My husband is blind, deaf, has cancer and Alzheimer's, but I have never had any cause for concern about his wellbeing. I am so glad that I chose this care home as I don't think I could have chosen a better place.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Anne K (Niece of Resident) on Thursday 3 December 2015. Relates to November 2015.
My uncle has been here for six years. Overall I have always found that he has been well looked after. His family have always been contacted and kept informed of his care. The staff are wonderful and always giving help to those that they care for.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Lauren M (Granddaughter of Resident) on Tuesday 10 November 2015. Relates to November 2015.
Good, friendly, clean.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Ann C (Resident) on Tuesday 27 October 2015. Relates to October 2015.
This home is good, the food is good, the staff are excellent. They make me laugh but also they are there when I want support, the deputy in my opinion is fab. All in all they're all great, the gardener is great, we have a lovely place here, nothing is a bother to anyone
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Leslie B (Husband of Resident) on Friday 23 October 2015. Relates to October 2015.
My wife has been in care at this home for just over a year now. I am very pleased at the standard of care and dedication of the staff and have no doubt it wi8ll continue in the future.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Gladys G (Resident) on Wednesday 9 September 2015. Relates to September 2015.
I think a lot of this home, I would not go anywhere else, the staff keep on the right way. I like all the staff, I eat plenty the food is good. I get what I like here, the tuc shop comes so I can get my sweets. One of the girls too me shopping for new clothes and we had our lunch it was great. I am very satisfied here. The manager is very good, she plans things for us.
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Review submitted from a Postal Card by Kennon M (Resident) on Monday 7 September 2015. Relates to September 2015.
I like being able to have a lie in, staff take me out when I need to go anywhere. I really enjoyed my food which I'm served and offered. The staff will put my bets in the horses.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Ann M (Daughter of Resident) on Wednesday 2 September 2015. Relates to September 2015.
I cannot express enough the confidence I have in leaving my mother in the care of the manager and her marvellous staff. From the first time we met with them their genuine concern and dedication to the welfare of the residents was clearly apparent. Every member of staff appear to be happy in their job and they have supported myself and mam at a very sad and difficult time. My mother has always had a fear of "going in a home", now she requests it and feels safe there. If this becomes a permanent arrangement I will have no hesitation about feel relieved that she will be in such capable hands.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Derek R (Resident) on Tuesday 25 August 2015. Relates to August 2015.
I was in hospital before I came to Wansbeck, the manager came to see me in hospital, I knew from meeting her that I would want to go and live at Wansbeck. The staff have made me feel so welcome and the manager brings my paper and lemonade in for me everyday, even on the weekend when it is her time off. I am always asked if there is anything I want or if I would like to go out with the staff. I feel safe here and everyone has been great. They all deserve a medal for what they do for us.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Kathleen S (Resident) on Tuesday 25 August 2015. Relates to August 2015.
I love it here the staff are lovely. I have made some nice friends and I have started knitting and bingo. I like the television. My room is smashing. The food I get here is nice. The hairdresser comes and does my hair for me it is lovely. I would tell anybody to come to this home.
How likely would you be to recommend Wansbeck Care Home? Likely
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Review submitted from a Postal Card by Karen T (Daughter of Resident) on Thursday 20 August 2015. Relates to August 2015.
My father has been a resident for nearly 4 years now. I feel that he is treated with compassion and respect. The staff keep me informed of any problems and we are included in any decisions about changes in his medication etc. The staff are always very pleasant and cheerful.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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Review submitted from a Postal Card by Claire T (Granddaughter of Resident) on Thursday 20 August 2015. Relates to August 2015.
The staff at Wansbeck Care Home take excellent care of my granda. The home is always activities for my granda to take part in if he would like to. The home is well led and the staff are all caring.
How likely would you be to recommend Wansbeck Care Home? Extremely Likely
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February 2018
April 2017
By Lee Holdroyd (care assistant) and Pat (resident)
Likes: 58 Views: 3254
Posted: 21 Sep 2016
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