Wansbeck Care Home

Church Avenue, West Sleekburn, Choppington NE62 5XE
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9.4 83 Reviews
  • Wansbeck Care Home, Choppington
Located in Choppington, near Morpeth and Bedlington, Wansbeck Care Home offers a peaceful environment surrounded by nature, with access to parks, woodlands, and sea views.

The home provides personalised care services, including daily assistance, dementia and respite care. It also supports individuals with mental health conditions and learning disabilities, ensuring a safe and caring atmosphere. There is also a Men Only unit on site.

Wansbeck fosters an engaging community with a busy activities programme and strong local ties. Residents enjoy social events, outings, and opportunities for connection. They’re encouraged to personalise their rooms, making their space feel like home.

With beautiful gardens and a vibrant calendar of activities, Wansbeck Care Home ensures residents lead fulfilling, happy lives in a supportive setting.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1250

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Wansbeck Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Beverley Chester (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Wansbeck Care Home Reviews (83)

Total of 83, showing 21-40
9.4

Wansbeck Care Home has a Review Score of 9.4 (9.408) out of 10, based on 10 reviews in the last 2 years. Over all time Wansbeck Care Home has 83 reviews.

Overall Experience

  • 61
  • 18
  • 1
  • 1
  • 2

Date Published

83
2
4
10
73

Review from Paul W (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second review. Just would like to thank all the staff for doing a fine job. Whenever I've had concerns and worries about Mam's condition things get sorted in a professional manner. Once again, everyone does a great job as sometimes it's not easy. Everyone has been so helpful and always pleasant,
it's so reassuring. My experience has been a good one. I know my mother is happy to be there. It's a lovely care home.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Paul,
Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted that she is happy at Wansbeck. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Wansbeck.

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Review from Eric T (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had a lovely time at my mam's care home celebrating the Queen's Jubilee, we were lucky with the weather and sat outside, lovely food brought out and drinks, plus a singer. The staff were brilliant, life and soul of the part jollying everybody along and they were dressed up. Just like a
big family gathering.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum and we are delighted you had a good time at the Jubilee Party. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Wansbeck.

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Review from Irene T (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother appears happy with her care, from what she can remember at her age (101-years-old). She can make her own decisions about her care considering her age.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Irene, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your comments are greatly appreciated and I will of course pass them on to the manager and the colleagues at Wansbeck.

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Review from Hayley S (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears happy and well cared for. Staff are polite, courteous, friendly and very approachable. There always appears to be staff present with the residents whenever I visit the home. The home is very clean and tidy, well presented and very welcoming even during current Covid restrictions and
Government recommendations, nothing is too much trouble for the staff.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Hayley, many thanks for taking the time to review our home. It is our pleasure to care for your Mother. All feedback is welcomed to allow us to continually improve our services. Your kind words are greatly appreciated, and I will, of course, ensure that they are passed on to the colleagues at Wansbeck.

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Review from Lynne W (Mother of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming here since my daughter first came here and have been very impressed. I came on the 7th of May 2021 on my daughter's 40th Birthday and the management and staff went far beyond of what I would have expected. To help her celebrate, we were in one pod to see her and we laughed and cried
together and had a brilliant hour with her even through the Covid.

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Review from David S (Partner of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner, with dementia, has been in care at Wansbeck Care Home for 2 years now and even in this difficult time they have been fantastic with her care. Whenever she has had a problem, they keep me informed as to her condition. I couldn't ask for any more from them and everyone I come into contact
with is extremely friendly; almost like family.

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Review from Judith B (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Wansbeck used to be a lovely home, not any more. Don't be fooled by the smiles. It is now run on dishonesty, lies and total lack of care now. Speak out and your loved one is out. After two-plus years living there and after her third hospital admission in four months mainly through lack of care, this
is the disgusting treatment my Mam endured. This is an honest review! We supported this home on many different levels over the years but because I dared to address any relevant issues, this was their final response. I was not informed by them but by a hospital ward nurse. However, when challenged tried to make a u-turn. No elderly person deserves this. The good carers are so overshadowed by the not so good and so often go unnoticed. Safeguarding has been involved. Thankfully after a very traumatic time, my Mam is now happy in her new trustworthy home and now safe and healthy which is all we as a family ask for and certainly no more than she or any other resident deserves.

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Review from Jean C (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wansbeck Care Home is a home from home care home. My mam has lived here almost two years now and all the staff and management go over and beyond for their residents, nothing at all is a problem. Well done Team Wansbeck.

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Review from David C (Son-in-law of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, efficiently organised and run care home with extremely friendly and resident orientated staff. Easy to communicate with and nothing is a problem for the staff. Well done and keep it up Wansbeck.

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Review from B H (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My personal review of the care my Mum is receiving is very good. She is well and clean and her needs, both mental and physical, are being very well met. She feels safe and secure. I feel the home is managing the Covid situation extremely well and are doing their best in these times.

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Review from H C (Cousin of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very good. They are well looked after and good food.

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Review from Joan C (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and pleasant and nothing is a problem.

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Review from Linda T (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not too good on admin but the staff are wonderful.

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Review from Sandra L (Sister of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to residents during the COVID pandemic has been excellent. The staff truly care about our loved ones and the photos on their social media page really help me cope with not seeing my loved one, keep up the good work. I’m so pleased my sister is in such a loving environment.

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Review from Steven R (Son of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t have asked for better care for my Dad when he was in Wansbeck. The staff made us all feel like one big family, and we were always made to feel very welcome. Sadly my Dad passed away, but we know he was well cared for and treated with dignity and respect at all times. Thank you.

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Review from T S (Son of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time using a care home. My mum had to have a period of respite after being in hospital. I found the staff at Wansbeck to be very kind and they did their utmost to help in any way they could in a difficult situation with COVID.

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Review from D R (Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Wansbeck Care Home on 29th November 2017 and was only there for convalescence. I came for 2 weeks, 'till the other home got my room ready properly but when I came in I loved it so much I wanted to stop here and it will be 3 years in November now. The carers are all lovely and are there when
you need them when possible. I have never looked back as it feels like home from home.

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Review from Deborah C (Relative of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was recently in Wansbeck for a period of respite and we as a family couldn’t have asked for better care for her, she was quite poorly when she went in but she was well cared for and came home very much better. Thank you to all the very kind staff.

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Review from E D (Regular Volunteer) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

MY best friend was a resident at this care home from June 2017 until her death in April 2019. During that period I visited very frequently. From the very beginning with the home, there was a lovely friendly spirit which still counts today. The staff without exception are all first-class, the way they
go about their duties. Since her death, I have continued to visit the home and I am proud to help as a volunteer, to help in any way possible. Singing is a very important feature, singing and cleaning and some modified activities available for the residents. The effect for the residents is very rewarding. Firstly if I ever have to go into a home, my daughter who has POA knows that I shall want to spend my time at the Wansbeck.

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Review from Colin H (Son of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away 25th August 2018 in this home. My father passed away in 2002 in this home. Both were treated with extreme love and respect by all the staff.
My mother was in the home for 3 years and during that time actually improved in mind, spirit and health. She regained her wicked sense
of humour yet still always said sorry and kissed the staff afterwards. It was a pleasure to visit her 3 times a year (I live in the USA). It was a great comfort to know she was with ‘family’ when so far away and on the tearful times I had to leave her there. They involved her in all celebrations and activities and encouraged her lovingly when she said she didn’t want to at first, then she loved it when she did join in. My mother never lost her smile while she was in their care. When she passed away, I saw staff members crying and so upset I had to comfort them. This is far above the care I expected yet it was the same for my father with the previous staff. Bless them all.

Reply from Ronnie Cavanagh, Marketing at Wansbeck Care Home

Thank you Colin, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Wansbeck Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Wansbeck did see some friendships flourish with both the Care team and residents. Thank you again Colin, if there is anything more we can do please do not hesitate to reach out.

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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Wansbeck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.508 for Wansbeck Care Home is calculated as follows: ( (84 Excellents x 5) + (18 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 120 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Wansbeck Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (2)

Bev

Bev Chester

Job Title: Care Home Manager

Joined: 2020

Bev - Care Home Manager at Wansbeck Care Home


With over 35 years of experience in the care sector, Bev has been leading the team at Wansbeck Care Home as the home manager for the past 3 years. Her extensive background spans working with individuals with learning disabilities, autism, and challenging behaviours, but her true passion is in dementia care, to which she has devoted more than 20 years. Bev is passionate about caring for the elderly and loves hearing their unique stories and experiences. She also places great importance on building relationships with their families, ensuring each resident is understood and cared for in a personalised way.


In her personal life, Bev enjoys time with her husband Ian, their 5 grown-up children, and 11 grandchildren—with a new baby grandson on the way. She is also a dog lover and enjoys spending time with her dog Lulu. When she’s not at work, you’ll often find her knitting thoughtful gifts for family members of her team.


At Wansbeck, Bev and her team are dedicated to creating a home-like environment where residents feel safe, supported, and valued. The care team is known for their compassion and willingness to go the extra mile for every resident. For Bev, Wansbeck is more than just a workplace—it’s a community and a family, and she is proud to lead such a dedicated and caring team.


Bev is always approachable, with an open-door policy, ensuring both residents and their families feel welcome and supported throughout their time at Wansbeck Care Home.

Care

Care Team

Job Title: The Care Team

Meet the amazing care team at Wansbeck Care Home.

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