Summerhill is a care home providing long and short term care and accommodation for up to 29 people in a high quality, comfortable environment. Residents are encouraged to maintain their individuality and independence and are encouraged to give their views and opinions in all aspects of their life at Summerhill, including their care.
The staff team are well-trained and dedicated to providing the highest standards of care. Most staff members have completed relevant qualifications and all receive a full induction and ongoing training throughout their career.
All bedrooms at Summerhill are single occupancy with ensuite facilities. They are bright and spacious with televisions, telephones and nurse call systems, and many overlook the landscaped garden, which some have direct access to.
There are a number of communal areas at the home, all of which are wheelchair accessible. There are three homely lounges where residents can relax and socialise, while the dining room is arrange in a restaurant style.
Group: Raycare Ltd
Person in charge: Beverley Hope (Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 29
Rooms with ensuite WC: 29
Weekly Charges Guide: Personal Care Single £675 – £750 (These prices are only a guideline, please contact Summerhill to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Summerhill: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Summerhill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Summerhill in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.577 for Summerhill is calculated as follows: ( (46 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.577
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.862 Points relating to the number of positive Reviews for Summerhill is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.8 Target = 0.862
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Summerhill has a Review Score of 9.4 (9.439) from 7 Reviews
Review submitted from a Postal Card by S S (Daughter of Resident) on Thursday 11 January 2018. Relates to December 2017.
Mum has been a resident in Summerhill care since mid-July 2017. From day one she has been treated as a member of a large family as have myself, brothers and sister. Mum enjoys the activities especially trips out in the country up to three weekly in summer.
At 96 years old she is encouraged to do most things she is a little frail and forgetful but most of al very happy and content.
How likely would you be to recommend Summerhill? Extremely Likely
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Review submitted from a Postal Card by David W (Son of Resident) on Wednesday 10 January 2018. Relates to December 2017.
As this is the first time I have been involved with a care home, I find it very good.
Plenty of entertainment over the winter months, also the trips out, which my mother likes very much.
The staff are very helpful and friendly which makes it very homely.
Once again thank you very much for comforting my mother.
How likely would you be to recommend Summerhill? Extremely Likely
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Review submitted from a Postal Card by R B (Son of Resident) on Thursday 28 September 2017. Relates to September 2017.
Summerhill provides excellent staff, facilities and environment for residents of all abilities and positions of health. The staff are so flexible to each resident's personal wishes which extends to the overall wellbeing of the whole ambience.
How likely would you be to recommend Summerhill? Extremely Likely
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Review submitted from a Postal Card by Mandy T (Daughter of Resident) on Friday 7 July 2017. Relates to July 2017.
My overall experience of Summerhill care home has been wonderful. My mother has resided six years now. Her condition has increasingly worsened over the years, needing constant and very difficult care at times. The care home has gone our of their way to help keep my mother at Summerhill, I'm sure other care homes would have moved her on. A special mention to the manager she is amazing.
How likely would you be to recommend Summerhill? Extremely Likely
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Review submitted from a Postal Card by J M (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
My mother who is nearly 95 years of age has been in a care home for two years following a stroke. Having read articles in the press about poor care and standards at some care homes I consider that we are really lucky to have found a care home such as the one she is in. She has a lovely room overlooking the garden and I cannot praise the staff highly enough.
How likely would you be to recommend Summerhill? Extremely Likely
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Review submitted from a Postal Card by L L (Volunteer) on Thursday 9 March 2017. Relates to December 2016.
During this month seasonal entertainment for residents included a performance by a local Barbershop group, an accordion/guitar duo playing for an afternoon party, Christmas bingo, a visit from a puppet theatre and carols by children from a nearby school.
These activities are not unusual as every few weeks the staff organise special events alongside weekly reading groups, craft sessions, flower arranging, bingo and pre-lunch gentle exercise.
The staff are professional but at the same time treat residents as part of the Summerhill family.
My mum received outstanding support and care from 2009 to 2015 and I volunteer twice weekly to say thank you.
How likely would you be to recommend Summerhill? Extremely Likely
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Review submitted from a Postal Card by Jeanette H (Daughter of Resident) on Wednesday 8 March 2017. Relates to January 2017.
Summerhill is a friendly and welcoming home. Residents and guests are treated as family with dignity, respect and fun. Nothing is too much trouble for the caring staff. My mum can have anything that she wants or takes a liking for. You just have to say and it is there! It takes a huge weight off our shoulders knowing she is safe and well. You are included in all aspects of life there and communication both ways is excellent. Concerns are quickly and efficiently dealt with. I would rate this home amongst the highest!
How likely would you be to recommend Summerhill? Extremely Likely
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Cleanliness
Treated with Dignity
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Activities
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Value for Money