Barchester Station Court Care Home

138 Station Road, Ashington NE63 8HE

Barchester Station Court Care Home, Ashington, Northumberland
Barchester Station Court Care Home, Ashington, Northumberland
Barchester Station Court Care Home, Ashington, Northumberland

This state-of-the art home provides clients with a luxurious and spacious environment, nestling in its own beautifully maintained grounds. Station Court is surrounded by local amenities making it very much a home within the community. They offer care and support for those with dementia alongside expert residential and respite care. They also provide care for people with a physical disability.

A team of highly-qualified staff really focus on the individual needs of residents with a tailored care plan for each individual. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents

They look forward to welcoming you for a visit!

Group: Barchester Healthcare Ltd

Person in charge: Ray Robson (General Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Station Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.5 Barchester Station Court Care Home has a Review Score of 9.5 (9.477)

The Review Score of 9.5 (maximum of 10) for Barchester Station Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Barchester Station Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.842 for Barchester Station Court Care Home is calculated as follows: ( (101 Excellents x 5) + (19 Goods x 4) ) ÷ 120 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.635 Points relating to the number of positive Reviews for Barchester Station Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.6 Target = 0.635

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Station Court Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Station Court Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Sister-in-law of Resident/Service User
    1

Barchester Station Court Care Home provided excellent support and care for my father who was a resident there for three years. All members of staff are very caring, friendly and work well together as a team. In particular, during my father's final illness the staff went above and beyond in both in the care provided to my father and the amazing support they gave to us all as family members. I highly recommend Barchester Station Court Care Home.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 16 Nov 2017:

Thank you, Celia, for your Lovely feedback. It was a pleasure caring for your father we pride ourselves on good care.

I find the staff extremely helpful. Nothing is a bother with patients or visitors.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 10 Oct 2017:

Thank you for your feedback.

My mother has been a resident at Station Court for a few years. She has dementia and is happy and settled. Her condition meant she was unable to attend my daughter's wedding on 25th August. The staff were more than willing to let the bridal party attend on the way to the wedding so she could be on some of the photos. She was dressed immaculately and very happy although she doesn't really know who we are now. This meant so much to me and my daughter. The recent CQC report does not reflect the standard of care given by the amazing staff. My sister and I would never even consider moving her from such a wonderful environment. Thank you all for making our day!

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff were extremely helpful and supportive when we made the difficult decision that mam could no longer live on her own.
The staff genuinely care for my mam and know her well, enabling them to act accordingly to her needs. They are quick to respond to any problems i.e calling out her Doctor when necessary. The carers always inform me of any health issues with mam and explain the management of care given to her. It is very reassuring to know that mam is well cared for. The staff are really lovely with my mam and treat her with kindness and respect. I am able to go on holiday and know that I don't have to worry about mam. I visit regularly and I am always welcomed by friendly carers and other staff.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 04 Aug 2017:

Thank you for your kind feedback, it's a pleasure caring for your mum and other residents and pleased you feel reassured knowing your mum is in caring hands, Regards, Ray Robson.

Excellent service in the home and all made to feel welcome. My mother settled in no problem and the views out of the windows and residents kept her busy and involved. She was always clean and tidy on our visits and really enjoyed the food.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 11 Jul 2017:

Thank you for your feedback. The home has great views and fantastic grounds residents can walk around.

I am very pleased that my sister in law is in this care home. She has the best care and attention from all staff. This helps me to be stress-free.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 30 Jun 2017:

Thank you for your comments and review Zena .We strive to provide high standards of care.

My mother was only here for a few weeks before she passed away but in the time she was there, I could not fault the home or the staff one little bit.
Mum could be a stubborn so and so and with her dementia was not happy to be put in there in the first place.
The staff's attitude, kindness and professionalism eventually started to win Mum over and she was just starting to settle down when things took a downward turn. Anytime anything happened with Mum, i.e. a fall, the home quickly informed me but the call was always started off with reassurances especially if the call was not about a serious incident.
On the number of times we visited, the home was always clean, my mother was always clean and dressed. When you spoke to the staff they were always friendly and made time to speak to you and answer any questions you had.
The manager attended my mother's funeral which my family thought was a very nice mark of respect. From my experience, I would not hesitate to recommend this home to anyone.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 22 Jun 2017:

Thank you Leslie for your comments. It was a pleasure to look after your mum in the short time she lived with us at Station Court.

What a wonderful place! The staff are amazing, hard working, caring, patient, competent and positive. I was concerned about leaving my husband outside the home environment as I had always been with him. However, at Barchester Station Court the staff looked after him wonderfully. We felt immediately comfortable and safe. I witnessed how they often went above and beyond. They truly put "care" into care home.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 11 Jan 2017:

Thank you for your comments. We pride ourselves in the excellent care standards we deliver in a person-centred approach and look forward to providing respite again for Kosta.

My mother and her family have always been treated with care and respect. Any queries we have had have been promptly looked into. Staff are caring and respectful. There is a friendly cheerful atmosphere in the home.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 22 Jun 2016:

Thank you Coral for the feedback we believe that all residents should be treated with Dignity and Respect at all times and Station court prides itself on this as we are paid guests working in the residents home.

All questions and concerns were answered in a professional and open manner. My father is content and safe, and appears to be enjoying his time here so far. I have no concerns on any matters.

How likely would you be to recommend Barchester Station Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ray Robson, General Manager at Barchester Station Court Care Home responded to this review on 22 Jun 2016:

Thank you for your review. We pride ourselves in delivering high standards of care at all times for our residents.

Submit a Review for Barchester Station Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Ray

Ray Robson

Job Title: General Manager

Description:

I am the proud general manager of Station Court.

Rachel

Rachel Mitcheson

Job Title: Deputy Manager

Description:

Rachel has been working at Station Court for more than ten years. She came to the home when it opened in the summer of 2003, as a Senior Carer and was promoted to the post of Deputy Manager five years ago.

Tracey

Tracey Tait

Job Title: Administrator

Description:

I first started work in a factory and progressed to working in an office and never looked back.

I have been working for Citizens Advice for the past 8 years. I started as an administrator and worked my way up to Finance and Admin Manager. I also trained as a generalist adviser and advised clients on lots of general issues and gradually specialised in providing debt advice.

Julie

Julie Mitcheson

Job Title: Head Housekeeper

Joined: 2009

Description:

Julie started work at Station Court in 2009 as a housekeeping assistant, within 8 months was promoted to Head Housekeeper, and directs her team to provide a clean and welcoming environment for residents and relatives alike.

Joan

Joan Hedley

Job Title: Chef

Description:

Joan has worked for the company for over 15 years, and has been head chef at Station Court since it opened in 2003. Previously Joan has held the position as head chef at a number of other Barchester homes. Joan has considerable experience in catering having worked for nearly 30 years in the hospitality industry.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Station Court Care Home