Barchester Station Court Care Home

138 Station Road, Ashington NE63 8HE
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9.7 68 Reviews
  • Barchester Station Court Care Home, Ashington
This state-of-the art home provides clients with a luxurious and spacious environment, nestling in its own beautifully maintained grounds. Station Court is surrounded by local amenities making it very much a home within the community. They offer care and support for those with dementia alongside expert residential and respite care. They also provide care for people with a physical disability.

A team of highly-qualified staff really focus on the individual needs of residents with a tailored care plan for each individual. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents

They look forward to welcoming you for a visit!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1229
  • Self-Funded Residential Dementia Care: from £1229
  • RESPITE Self-Funded Residential Care: from £1229
  • RESPITE Self-Funded Residential Dementia Care: from £1229

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Station Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Kelly (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (2)

Barchester Station Court Care Home Reviews (68)

Total of 68, showing 1-20
9.7

Barchester Station Court Care Home has a Review Score of 9.7 (9.729) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Station Court Care Home has 68 reviews.

Overall Experience

  • 54
  • 14
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Date Published

68
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Overall Experience  Overall Experience 5.0 out of 5

Throughout her time as a resident of Station Court in Ashington, my aunt has received nothing short of first-class holistic care and attention. The atmosphere is exceptional, friendly, caring and homely. The meals and snacks are superb and she never goes hungry. All staff are so caring and as well as
ensuring excellent treatment ensure that my aunt and others feel 'at home'.

Reply from Jane Longstaff, Divisional Sales & Marketing - NE & Scotland at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Overall Experience  Overall Experience 5.0 out of 5

Excellent team, my grandma moved into Station Court and has settled in well, the whole team can't do enough to help, the food and activities teams provide a brilliant service, it's wonderful to see the residents are given a choice and help work on the garden etc. My gran loves the trips out and no longer
feels lonely and has made so many friends, I don't worry about her anymore thanks to the staff and management team.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

I have found access to the home to be very easy and welcoming. When making enquiries regarding my father both staff and management have been helpful and open to discussing matters. The environment is always clean and tidy and has a relaxed atmosphere.

Reply from Jane Longstaff, DSM NE & Scotland at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

Everything at the home appears to be good to satisfactory. I have not filled in the V.F.M question as this is still in the process of finalisation.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My father loves being at the care home which has put my mind a easy any concerns I have had have allways been delt with straight away. Staff management always have a smile and greeting for all who cross their thresh-hold.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

My wife came into Station Court in January and I am very happy with the accommodation and care that she has received. The staff are friendly and cheerful. When I come in to visit. I am also made to feel welcome. Overall I am very happy with our situation now.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

I find this care home looks after its residents with dignity and respect. All aspects of a residents needs are thought about and met. The staff are very friendly and go out of their way to keep the residents happy. The activities they provide for the residents are excellant. The food that is provided
is very good. The staff are very motivated to care for the resident and the management of the home is first class. Thank you Station Court for everything you do for my mum.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been made very welcome @ Station Court Staff are lovely, understanding & supportive.
Great facilities, very happy I managed to find this care home (after a long search!) that meets Mum's needs.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Overall Experience  Overall Experience 5.0 out of 5

The whole team are excellent. Any issues are dealt with quickly and efficiently. All of the staff are caring, kind and attentive. They resonate a really happy environment with enthusiasm. There are always loads of activities, which engage and stimulate elderly residents. I take comfort in knowing that
my mam is safe and all of her needs are being met. Thank you.

Reply from Jane Longstaff, On behalf of Station Court at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My friend is living in Barchester Station Court Care Home and the change made to her is remarkable. She is a version of her former self we thought was gone forever. Her room is perfect, beautifully furnished and with her own things making it feel just like home.
The staff strive to make Station Court
such a happy place to live. I have been unable to fault the standard of care, nothing is a problem. The activities on offer are fantastic with a range of activities so well thought out and such a variety that there always seems to be something going on. From singers and entertainers coming in to entertain them to trips out, the options seem endless. My friend has really come out of herself, making good friends and getting involved in the activities on offer (something we thought she would never do). She has become the person she had not been for some years.
The food is excellent and offers a variety of food to suit everyone. Station Court has turned her life around.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

All staff have been very helpful to me and my mam. Staff listened to me and supported me with any questions I had regarding my mam's care. My mam has been included in all activities and has enjoyed them very much, especially being out in the garden.
Staff have welcomed all my family and friends, including
the family do, Rosie.
Barchester Station Court Care Home is a lovely place to live.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Residents are all clean, tidy and nicely dressed.
Lovely welcome from staff.
Residents enjoy a range of social activities, including outdoors in the garden which has new seating, ornaments and raised beds.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Our mam spent the last 18 months of her life at this home. Being looked after there the last months of her life were happier and more enriched, she made friends with other residents and staff, and from singing and dancing to crafting she was encouraged to stay active and social. She was very well cared
for by everyone. We are full of praise and very thankful for the help we were given to make her safe and loved.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mum and dad moved into Barchester Station Court Care Home in October 2023 and they have had great care, the food is nice, the home is clean and tidy and the staff are always willing to help and assist - the activities are the best and always have good, planned personal events. I am reassured they
get the best care ever.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Sadly lost Father on Christmas Day 2023, the support that was given by Station Court was exceptional, this was very much appreciated.
In connection with the above Dad had been looked after well by all staff, this included domestics and kitchen staff, would not hesitate to recommend Station Court.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Barchester Station Court Care Home for a few months now and me and my family are very happy with the excellent care she receives. All the staff that we have come into contact with, from all areas of the home, are friendly, helpful and extremely caring. It is great to
be able to visit at any time as there are no restrictions. The room is lovely and there is a good choice of food, which always looks very appetising. There are a range of activities on a daily basis and really well-organised, special events that friends and family can attend, which Mum has enjoyed. It is a very stressful time moving a loved one into a care home but the staff were so helpful and supportive to us and we felt very lucky to have such a lovely home nearby for Mum. A big thank you to everyone at Station Court for looking after Mum so well.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

This is a great care home for my grandma, which really satisfies all of her needs and the care goes beyond my expectations. The manager and all the staff genuinely care for the residents, regardless of there job role. I cannot say enough good things about them all. It's like one big, friendly family.
The food is lovely and the activities are tailored to what the residents like and wishes and we have also been invited to join in the activities etc.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

When visiting my grandma, she always has a smile on her face, there is plenty for her to do and she has been able to make new friends. Lovely environment, the staff are very caring and management team are great!

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

Barchester Station Court Care Home is a well-run home with lots of activities held on a regular basis. Staff are very hardworking and caring, trying as best they can to make this more like home living.
Only thing I would say is that there needs to be more communication between all staff members so
that everyone is in the loop.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Safe, friendly environment. Opportunities to join in a varied range of activities throughout the week. Friendly, professional staff. I feel my mother is very well cared for at Barchester Station Court Care Home.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Barchester Station Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Barchester Station Court Care Home is calculated as follows: ( (199 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 262 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Station Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

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Meet the Team (15)

Sarah

Sarah Kelly

Job Title: General Manager

Joined: 2020

Hi, I'm Sarah the General Manager at Station Court, I am proud to run this home with a great team alongside me.


Before starting in this position I was a general manager and peripatetic manager supporting care services in south Tyneside and Nottinghamshire, and have worked in care for over 20 years. I have worked and managed a range of services from learning disabilities, mental health, residential, nursing and dementia and challenging behaviour services


I look forward to welcoming you to our home.

Andrea

Andrea Handysides

Job Title: Deputy Manager

Joined: 2020

Hi my name is Andrea, and i am the Deputy Manager at Station Court.
I began my career in care in 2005 as a care assistant, working my way up gaining knowledge and qualifications to become a senior carer and later a unit manager. I began my career with Barchester as a care practitioner before taking a promotion to Deputy Manager at Station Court, I am looking forward to the new challenge and opportunities within this new role.


What I love most about my job is making a difference and providing a high standard of care to those I care for.

Kerry

Kerry Hunton

Job Title: Home Adminsitrator

Joined: 2025

Hi, my name is Kerry and I am the home administrator here at Station Court.
I have 19 years previous experience in senior management, administration and head office roles.
My job is to ensure our homes runs smoothly from invoicing to recruitment and assisting family members, visitors and residents however I can.


I love meeting people from all walks of life and no two days are ever the same! I look forward to welcoming you into our home in the near future.

Phil

Phil Archer

Job Title: Head of Maintenance

Joined: 2024

Hi my name is Phil and I am the Head of Maintenance at Station Court. I began my career in factory work before receiving my NVQ level 3 in management and finding my passion in maintenance work, I have many years experience of in maintenance in care homes and look forward to my new venture at Station Court with a great team alongside me.


I am responsible for maintaining the home and ensuring it is a safe place to live and to ensure we are providing our residents with the best premium experience. I love all aspects of my role but decorating is a passion of mine.

Carly

Carly Chesney

Job Title: Activities Coordinator

Joined: 2011

Hi, my name is Carly and I am the home's Activities Coordinator.


I am passionate about enhancing our resident's daily lives and delivering a person-centred life enrichment activity programme is very important to me to ensure that our residents continue to lead fulfilling lives doing things that they want to and enjoy. Our programme is varied from excursions out on the minibus ensuring our residents are connected to their local community, hosting events here in the home, virtual events and themed days – no day is the same!

Wendy

Wendy Hancock

Job Title: Head Housekeeper

Joined: 2023

Hello my name is Wendy and I am head housekeeper at Station Court care home.


I enjoy all aspects of meeting new people and have previously worked in retail working as a section leader and duty manager at department stores before joining the team at Station Court. My role is to ensure residents at Station Court have a safe, comfortable and clean environment to live in. The most important thing to me is the residents' wellbeing at Station Court.

David

David Thompson

Job Title: Head Chef

Joined: 2024

Hi, my name is Dave and I am the Head Chef at Station Court Care Home.


I have worked in the hospitality sector for 30 years, completing my qualifications to be a chef in 1994 I have a wealth of experience as a head chef in both restaurants and care homes and look forward to being part of the team at Station Court.


I am passionate about food, especially creating show-stopping cakes and taking pride in producing the very best for our residents. My team cater for residents' individual dietary needs and ensures that our home-cooked menus with freshly prepared seasonal produce offer choice, nutrition and quality.

Natasha

Natasha Young

Job Title: Senior Carer

Joined: 2025

Hello, my name is Natasha and I am a senior carer at Station Court.
I have worked in healthcare settings for 18 years. I was a care assistant for 15 years and gained my qualifications and have worked as a senior carer for 3 years. I am currently working towards my NVQ level 4 in management.


I love helping people and get a sense of satisfaction from seeing how my care makes a difference to our residents lives.

Liam

Liam McCrostie

Job Title: Senior Carer

Joined: 2011

Hello my name is Liam, I am a senior carer at Station Court. I began my career as a care assistant and worked my way up to a senior role gaining qualifications through Barchester.


The most important thing to me about my job is truly making a difference to the lives of the people I care for and support. I am a dementia champion and I am passionate about providing a fulfilling life for residents living with dementia on our memory lane community and supporting family members.

Catherine

Catherine Allen

Job Title: Senior Carer

Joined: 2025

Hello, my name is Catherine. I am a senior carer at Station Court Care home.


I have a vast experience and have worked for over 20 years in healthcare roles. I began my career as a housekeeping assistant, then moved on to a care assistant role and gained my qualifications to become a senior carer, a position I have held for 15 years.


I am very passionate about delivering person centered care and really getting to know the people I support and care for at Station Court care home.

Joseph

Joseph Graham

Job Title: Senior Carer

Joined: 2024

Hello, my name is Joe. I am a senior carer at Station Court. Prior to joining the Barchester team, I worked in the healthcare sector for 8 years as a care assistant and relief senior carer. I gained my NVQ level 3 then began my career with station court as a senior carer.


It is important to me that the residents come first, and I am passionate about delivering quality, person-centred care and support.

Judith

Judith Smith

Job Title: Nightshift Senior Carer

Joined: 2019

Hello my name is Judith and I am a night shift senior carer at Station Court.
I have 28 years prior experience in healthcare roles and I am currently working towards gaining my NVQ level 3 and I have recently enrolled in my leadership qualification with Barchester Healthcare.


The most important thing to me in my role is making a positive difference to the people I care for and I am passionate about providing the best person centred care and ensuring my team do the same.

Joy

Joy Weaweh

Job Title: Nightshift Senior Carer

Joined: 2024

Hello, my name is Joy, and I am a night shift senior carer at Station Court.
I have 3 years’ previous experience in other healthcare roles. I have recently gained my NVQ level 3 award and I love to study and learn new things regarding my role.


I am passionate about ensuring the residents I care for feel fulfilled and content and I love to bring them joy.

Nikideka

Nikideka Odebeatu

Job Title: Nightshift Senior Carer

Joined: 2024

Hello, my name is Deka and I am a night shift senior carer at Station Court Care Home. I hold a diploma level 3 in health and social care qualification.
I am passionate about making a positive difference to the residents I care for throughout the night and I love brightening up their mornings, putting smiles on their faces really means the world to me.

Cristal

Cristal Collins

Job Title: Nightshift Senior Carer

Joined: 2024

Hi, my name is Cristal and I am a nightshift senior carer at Station Court Care. I have 11 years prior experience in healthcare roles and hold my NVQ level 3 in health and social care.
I am passionate about ensuring the residents I care for receive the highest standards of care and my favorite part of my role is truly making a difference to the lives of those I care for and helping them to start their day in a positive way.

Frequently Asked Questions about Barchester Station Court Care Home

What types of Care is Barchester Station Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Station Court Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Barchester Station Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Station Court Care Home to the centre of Ashington?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Station Court Care Home to verify any information. View our terms and conditions. Barchester Station Court Care Home has an Enhanced Service - more info.