Barchester Woodhorn Park Care Home

Woodhorn Road, Ashington NE63 9AN

Barchester Woodhorn Park Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Helen McGarry (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Woodhorn Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.1 (maximum of 10) for Barchester Woodhorn Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Barchester Woodhorn Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 20 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.645 for Barchester Woodhorn Park Care Home is calculated as follows: ( (201 Excellents x 5) + (90 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 299 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Barchester Woodhorn Park Care Home is based on 20 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 20 Reviews ÷ 12 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.1 Barchester Woodhorn Park Care Home has a Review Score of 7.1 (7.145) from 25 Reviews


Average Ratings

  • Excellent
    17
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Woodhorn Park Care Home?

  • Extremely LIKELY
    25
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Woodhorn Park Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Very friendly staff. Good, clean and safe environment.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

The family are happy to know that our relative is being well looked after.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4 out of 5

I find the home a refuge and a place of care with support from staff, both mental care and physical care. Also friendship from other clients.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4 out of 5

I visit my friend twice a week and I am always made welcome by all the staff who work very hard and treat all the residents with respect and dignity and all their needs are catered for.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has only been in Woodhorn Park for 6 weeks. What a brilliant place.
All the staff are so caring and helpful. All my mum's needs are quickly identified and addressed. She was registered quickly with doctors and a dentist, assessed for Parkinson's and the falls clinic was contacted for an assessment. She has a bed sensor now.

Nothing is too much trouble for the team of dedicated staff. They are always aware and all information is passed on. It's a longer travel than the last care home but what an improvement. I am glad my mum is somewhere she is being well looked after and cared for properly. Such a relief to find a suitable care home. I can't thank the staff enough, they are brilliant.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been in Barchester Woodhorn Park Care Home for three weeks respite. He has been treated with respect and dignity, always full of praise for the staff. When the family have been visiting, they are always offered a drink. Very clean, cheerful and respected.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I had my mother, aunty, uncle and now husband in the home and all have been very happy with the service at Barchester Woodhorn Park Care Home.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband is only 58 with rapid Alzheimers. I looked around probably 20 homes in my local area - I live 8 miles away (there are a lot of others closer) but as soon as I walked into here I got a happy, relaxed feeling and knew this was the right place. Since he arrived, the staff have been outstanding and made both him and myself feel relaxed. I couldn't have asked for any better - the staff have gone above and beyond to help him settle in. I have told everyone about this home. Thanks.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care my Gran receives from Woodhorn Park Care Home is 10 out of 10 and all the staff and management are fantastic with us, one big happy family.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother will have been in the home for 6 years in May. The care and dignity shown to my mother has been first class. My mother is jolly every time I visit her.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

We find the facilities and staff first class and it is exactly what we hoped for. My mother is 101 and all her needs are being catered for.
We could not have wished for a better place for her to have settled.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mam has had very good treatment and care as a resident in the care home.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother became a resident in Barchester Woodhorn Park Care Home after a stay in the hospital and she realised she could no longer manage at home even with 4 carer visits per day. She needed someone to be there 24 hours a day. She is so happy as she can be - she is eating better and she gets on well with just about everyone who works there. She has told me the carers are all 'lovely'. It is less worrying for the family. If my mother is unwell, we receive a call and the GP is contacted. Overall, my mother and the rest of the family are happy with the care she is receiving and we would recommend Barchester Woodhorn Park Care Home to others.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My uncle stayed over Christmas and New Year as he was lonely at home after the death of his wife. I must say this transformed him into a new man and was much happier in himself and this is all due to care and management.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff on the whole are good and willing. Home environment good, could be presented better. Atmosphere among residents and staff excellent.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4 out of 5

The staff at Woodhorn Park are fabulous as is the care they provide, the management are always available and the food is first class. Woodhorn Park is home from home.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care, great staff and food. Loads of entertainment and trips out.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy living here at the home, the staff are very polite and I get along with everyone. I have a poor appetite but I am also provided with something I like to eat. I find the entertainment accurate to myself.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Being in this care home has made a huge difference to mams life. She now has a smile on her face and likes having the company around her. She has the hairdresser each week and has taken pride in her appearance. Her overall personality has greatly improved as she had lost some of her social skills and is enjoying life once more.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are very friendly and helpful. I do feel that the home should employ more staff on shift to spend time with residents.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Excellent care. Pleasant willing staff. My mother is well cared for in clean pleasant surroundings. A good choice of well prepared food is provided on a daily basis. There is a good choice of activities for my mother to participate in if she wishes. Any appointments for hospitals etc are taken care of at no extra cost.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Overall satisfactory care home provided for my mother.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

I enjoy living here until I go home.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have enjoyed my respite stay here.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Helpful and pleasant.

How likely would you be to recommend Barchester Woodhorn Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Joanne

Joanne Young

Job Title: General Manager

Joined: 2001

Description:

I have been with Barchester Healthcare since 2001 when i started my employment at Woodhorn park as a Laundry Assistant . I then moved on to become a Care Assistant and then became a senior Care Assistant all in the space of two months . I completed my NVQ 2 and 3 as well as my Assessors course which enabled me to transfer to the new home Station Court to help with the set up and to assist the Manager where i was promoted to Deputy Manager . I then went on to complete my level 4 NVQ and Registered Managers Award which enabled me in the running of Station Court in the absence of a General Manager i was twice made up to Acting Manager at station court . In 2007 I transfered back to Woodhorn park as Deputy Manager assisting the General Manager until January 2012 when i was promoted to General Manager where i now still reside.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Woodhorn Park Care Home