Bron Haul Care Home

41/43 Brighton Road, Rhyl LL18 3HL
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Top 20 carehome certificate
9.9 83 Reviews
  • Bron Haul Care Home, Rhyl
Bron Haul is situated 5 minutes from the town centre, near all local amenities, Church, town centre, train and bus depots. The beach again is a 10-minute walk and the local botanical gardens are nearby.

The home is owned by Sky Care North Wales ltd.

Fees are as stated previously and there are top-ups.

The home has a smoking designated lounge and June 2017 saw the home gain the Gwen Am Byth award with Betsi Cadwalader health board for oral hygiene.

Bron Haul is registered for 37 service users, all single rooms.

They have a Facebook page.
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Care Provided by Bron Haul Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fee is Denbighshire rates with top up
The fee does not include personal items, chiropody, hairdressing or papers.
It does include all food, beverages and laundry and all other daily living bills.
Some activities are paid in house and some via the service user this would be discussed as required.
Transport to and from hospital is paid for via the home and staff can attend all appointments as discussed with the service user and family members.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Sky Care North Wales Ltd

Person in charge

  • Debbie Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)

Visiting

  • Whilst no COVID guidelines for testing, please all visitors do not attend the home if they are feeling unwell

Parking

  • On site parking at the home

Bron Haul Care Home Reviews (83)

9.9

Bron Haul Care Home has a Review Score of 9.9 (9.944) out of 10, based on 24 reviews in the last 2 years.
Over all time Bron Haul Care Home has 83 reviews.

Overall Experience
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Date Published
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  • 24
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Reviewer Connection to Bron Haul Care Home
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Total of 83, showing 21-40
Review from Suzanne B (Granddaughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It feels like all the staff care, they all know how he’s doing any time I ask and seem to know his personality and respect it. When they come into his room, they’re respectful and always make conversation with him, even if it’s repeated. Some of them have started to learn the Swahili he likes to talk
in from time to time for manners which he loves. His room is always clean and he seems happy. They have visitors like the horse and outings and always try to involve him in the activities. They take pictures to put online to keep us in the loop. They pay close attention to his needs and I love that. Thanks, Bron Haul.
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Review from Paul S (Brother of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care with great activities and interaction, I receive feedback every week on the progress of my brother and feel he is very happy with his surroundings, the staff are always professional and take great pride in the care they give.
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Review from A S (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for the support they provided to my dad, during his short-term placement.
Their input vastly improved his mobility and mood, which enabled him to return home after a lengthy period in hospital.
His room was warm and cosy. The food was tasty and varied. The staff and
residents were all amazing.
They are super focused on the well-being and stimulation of their residents, and they are constantly engaging the residents in really topical and fun activities.
Their social media is brilliant and is really useful for families and friends to view.
They welcome and engage with visitors too.
They always found time to talk to me and provide regular updates on my dad.
Bron Haul... You're the best!
Reply from Debbie Williams, Manager at Bron Haul Care Home

Thank you so much for such a positive review; we are so happy your dad was able to return home in a short time frame after his hospital stay, and it was lovely to meet you all. I will pass this on to the team. Once again, thank you.

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Review from P H (Granddaughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can whole heartedly recommend Bron Haul to anyone that requires a care home placement for themselves or a loved one and I wish that I could write more than this review allows!
My grandfather was discharged from hospital to Bron Haul (our preferred choice), whilst awaiting a package of care to return
home. The care he received after just two weeks at Bron Haul was outstanding and I wish he could have gone there sooner, as the improvement in his health, mobility, independence and wellbeing has been remarkable! This was all down to the wonderful care, support and prompt action provided by the team, who are kind, caring, compassionate and follow a person-centred approach.
Management are very experienced and have long-standing roles, which speaks volumes. They know their stuff and are so friendly, down-to-earth and helpful. Our family are beyond grateful for everything, thank you.
Reply from Debbie Williams, Manager at Bron Haul Care Home

Thank you so much for this feedback it is really appreciated, and its amazing to know that we have made such a difference to your dad and the family, it was an absolute pleasure to meet you all.

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Review from T W (Friend of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The social media is excellent and they do so many activities. We get regular updates by email and the Manager is always available. My friend is 81 and very happy there. He’s immobile but mentally sound so knows what he likes. Thank you
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Review from James B (Brother of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I live a long way from Bron Haul and with the ongoing covid restrictions we cannot visit him at present, so we totally rely on the Bron Haul staff to keep us updated on any issues with brother.
We are pleased to recommend Bron Haul Care Home as we are fully informed of any and all issues regarding
George, night and day.
We have personally seen how well he is treated at all times, and neither he nor us have ever needed to complain about anything related to his care, health and safety.
We totally recommend Bron Haul and give it full marks for the total commitment and care the staff always provide.
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Review from K G (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident for five months at Bron Haul, throughout that time the Staff were caring and considerate, not only with Mum but members of her close family. When I visited Mum, any request for help, whether it was to help move her, or to fetch another cardigan, no fuss was made, and help was duly
provided. This caring, and compassion was clearly evident daily as the staff made sure that Mum was comfortable, not in any distress and most important for me, that Mum was not on her own for her final moments.
Mum was by nature a quiet person, however, she soon settled in and joined in all the activities when she was able to. Among her favourite activities were ice cream, llamas and Sparkles. Her smile of delight spoke volumes. When the time came when Mum wanted peace, this need was granted with no fuss, allowing Mum to retain her dignity.
The kind, homely atmosphere at Bron Haul is priceless.
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Review from John A (Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it a lot. It's clean, good food and good staff.
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Review from A L (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment Mum was admitted into the care of Bron Haul, I felt welcome and comfortable that Mum was in the right place.
The management and staff at Bron Haul cared for Mum and for the family so well that we felt like an extended family. We were always made to feel welcome. The care Mum received
was second to none. The management and staff always made time for us, we were always able to ask questions and raise concerns, not about Mum’s care but about her health, and for advice.
Unfortunately, Mum passed away in January 2023, but she was so well cared for. Nothing was ever too much trouble and everything was done to make sure Mum was as comfortable as possible. We were always welcome and cared for, we were also able to take part in some of the activities that Mum was included in and we have photos and memories that would not have been possible otherwise.
Any health concerns and issues were dealt with swiftly and efficiently.
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Review from Ellyse R (Granddaughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff that provide continuous support and care for my Nan!
They truly went above and beyond to ensure that my Nan transitioned comfortably from her house in England to here in Wales. We love seeing all the things they get up to every day and all of the events they hold for the residents. Bron
Haul have truly become a part of our already large family. The staff are a credit to the building and the building is lovely and homely and everything i'd of imagined that I’d want when finding the perfect home for my Nan.
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Review from Linda R (Sister of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Bron Haul, the staff and the owners. Nothing is too much trouble for my sister. She loves living there. She wants for nothing. I feel she is loved by the staff and she enjoys their company. As her guardian, I cannot express the gratitude I have for the manager and her
staff for looking after my sister so well. I would thoroughly recommend this home if you are looking to place your loved one.
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Review from Lesley W (Stepdaughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bron Haul Care Home is a lovely home! Management go above an beyond for the residents and their families which helped make us all feel welcome and reassured from the first meeting. All the staff are lovely which has clearly helped our mum/stepmum settle in nicely, as you can imagine this was a massive
relief to us all as a family. The residents' rooms are lovely and cosy and are made to feel homely with their own personal items. She also loves having her own door keys (to her room) which still gives her a massive feeling of independence again. The home is lovely and has an overall friendly/family atmosphere.
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Review from Phil P (Friend of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of mine has been in residence for several months now and I have been extremely impressed by all aspects of the care he has received. He is very happy in his spacious new room and very complimentary about all the staff. He also appreciates the quality of the meals and care he receives. As a
visitor, I am always greeted warmly and have been kept informed of any relevant issues. The precautions regarding Covid are particularly impressive. Thanks to everyone, from the management team to all staff. Great service.
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Review from Karen D (Niece of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always helpful and informative. My uncle is so happy staying here and that's the biggest thing for me. They have parties for special events throughout the year and make an extra effort to celebrate birthdays.
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Review from Sonya W (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been a resident at Bron haul for the past seven years, and our mum joined him as a resident ten months ago.
As a family, we cannot fault the care Mum and Dad receive; they are both very happy, and when we visit, we are always made to feel welcome.
We are always informed promptly of any
concerns or issues regarding Mum or Dad's health and kept up to date with news of lots of activities they participate in with messages and lovely pictures, which is reassuring to us as a family that they are both receiving excellent care.
Overall, Bron Haul is a lovely little home with a real family feel.
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Review from Andrew H (Son of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Bron Haul for about six years now and my mum has joined him there about two months ago and honestly, I cannot find a bad thing to say about the place. in all the time we've been going there the staff have been fantastic and my mum and dad are as happy as could be, so I would like
to say thank you to all the staff. I would recommend this care home to anyone.
Reply from Debbie Williams, Manager at Bron Haul Care Home

Thank you so much for the review, it means such a lot to the team. It is a joy to have your mum and dad together and both so happy and lovely to see you all visiting and being together.

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Review from J E (Resident) assisted by family/friend published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the food here. I enjoy a range of activities. I feel supported when I have my meetings. I have good friends that I enjoy chatting with.
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Review from J B (Resident) assisted by family/friend published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love my room. The sun shines through, this is my home to come and stay. I like going out with the staff for afternoon tea and shopping trips.
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Review from B H (Resident) assisted by family/friend published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. Management and staff are excellent. Happy with my room and enjoy taking part in activities. Enjoy the food, especially the puddings.
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Review from B J (Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't ask for anymore. Caring, professional staff, clean and safe environment, always helpful when phoning or visiting and peace of mind knowing that my relative is in safe and capable hands. Thank you, Bron Haul.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bron Haul Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Bron Haul Care Home is calculated as follows: ( (269 Excellents x 5) + (16 Goods x 4) ) ÷ 285 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bron Haul Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bron Haul Care Home to verify any information. View our terms and conditions. Bron Haul Care Home has an Enhanced Service - more info.