Bron Haul Care Home

41/43 Brighton Road, Rhyl LL18 3HL
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9.9 89 Reviews
  • Bron Haul Care Home, Rhyl
Bron Haul is situated 5 minutes from the town centre, near all local amenities, Church, town centre, train and bus depots. The beach again is a 10-minute walk and the local botanical gardens are nearby.

The home is owned by Sky Care North Wales ltd.

Fees are as stated previously and there are top-ups.

The home has a smoking designated lounge and June 2017 saw the home gain the Gwen Am Byth award with Betsi Cadwalader health board for oral hygiene.

Bron Haul is registered for 37 service users, all single rooms.

They have a Facebook page.
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Care Provided by Bron Haul Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

The fee is Denbighshire rates with top up
The fee does not include personal items, chiropody, hairdressing or papers.
It does include all food, beverages and laundry and all other daily living bills.
Some activities are paid in house and some via the service user this would be discussed as required.
Transport to and from hospital is paid for via the home and staff can attend all appointments as discussed with the service user and family members.

Contact Bron Haul Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bron Haul Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sky Care North Wales Ltd
  • Privately Owned

Person in Charge

  • Debbie Williams (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)

Visiting

  • Whilst no COVID guidelines for testing, please all visitors do not attend the home if they are feeling unwell

Parking

  • On site parking at the home

Bron Haul Care Home Reviews (89)

9.9

Bron Haul Care Home has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years.
Over all time Bron Haul Care Home has 89 reviews.

Overall Experience
  • 74
  • 12
  • 3
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Date Published
  • 89
  • 14
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Reviewer Connection to Bron Haul Care Home
  • 28
  • 22
  • 11
  • 5
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  • 4
  • 3
  • 2
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  • 1
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  • 1
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Total of 89, showing 61-80
Review from P W (Daughter of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
First of all, it's very difficult to enter these premises and depart. We rang the bell one day three times. On entering the premises it's very warm. As expected its an old building and probably cannot be updated. My mum was in respite for 1 week. Residents rooms are probably lovely but Mum's room was
sparse. The food, which Mum didn't eat, was excellent but because of her condition at the time, she was unable to eat. Decor needs urgent attention.
Reply from Debbie Williams, Manager at Bron Haul Care HomeI am very sorry to hear that your expectations have not been met at the Home and I would like to discuss the following three things

I was sorry to hear you had trouble entering and leaving the premises and I will address this by putting a notice upon the door to highlight which doorbell will lead straight to the alarm on the staff call bell. I also am aware that the room had locked safe for all personal effect and a locked door with a key. I am therefore unsure of why the score for security was a three?

Management - I had discussed with you the fact I had not been in that week, but I am still aware that the Deputy Manager and three seniors were all on shift throughout, and that you had seen them, a score of a two was given if this is due to my absence that's fine.

Rooms - The room actually was put together very quickly in relation to this being an emergency admission, but there was all new furniture, bed and bedding; I fully understand there were no pictures and ornament, the score was a two.

Food and drink - excellent food is written in the comment yet a score of three.

I look forward to hearing from you.
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Review from Elizabeth F (Daughter-in-law of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has been well cared for during her time in this care home. She has been encouraged to participate in mealtimes. She has been assisted with her care needs when at times this can be a challenging situation. All the staff I have had dealing with have been polite and friendly and helpful
at all times. The manager especially has been very helpful and informative about my mother in laws situation.
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Review from D P (Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
They feed me and look after me and make sure I take my tablets. No complaints.
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Review from Shona R (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loves it at Bron Haul. We have struggled for years trying to find a nursing home for my Mum. She used to work in them and knows how bad some can be, so she made it difficult for us. From the first day at Bron Haul she loved it. She always talks about the staff, how friendly they are and how welcomed
she felt. Nothing is too much trouble, her needs are always met and we do not worry now when we leave as we know she is being cared for in the best way possible.
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Review from Paul N (Son of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home very warm and welcoming. Nothing is ever any trouble when talking to the staff. In the last few months, my mother has improved with going to Bron Haul, with the staff helping with paintings and pictures interacting to stimulate her mind. I cannot fault the staff or the home.
They
inform me of how my mother is doing and for that, I thank them so very much.
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Review from Mike (Son of Resident) published on 17 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just finished a second spell of respite and we couldn't fault the place. Again the management team, carers and cleaners are so friendly and have all been brilliant with him. They made him welcome and respected him with dignity and all his needs were met e.g he had trouble eating certain foods
but he was always an alternative option for him to eat, taking him to appointments at the hospital and just the care he was given.
Thanks to all the staff at Bron haul for looking after my dad
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Review from Katrine A (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent with residents and families alike, always make you feel welcome and nothing is too much trouble. The place is very outdated and needs work to bring it up to date. I wouldn't put my mum anywhere else. It's always clean and tidy.
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Review from Joan W (Resident) assisted by family/friend published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've just spent two weeks here on respite and everything was excellent. Staff and residents were excellent. I'd fully recommend a stay here.
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Review from R C (Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like this home for several reasons. The home is very like a normal home. It is lovely. The people are great, also the home manager is very approachable as is the rest of the staff.
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Review from G B (Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here. Very good food. The staff are ok. I like my bedroom. The house is clean.
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Review from Roy R (Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It makes me feel as if I am doing something useful and independent. It makes me feel as if I do jobs around the house. It stops me being bored and out of trouble. It gets me talking to the staff even more.
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Review from I C (Resident) assisted by family/friend published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to like wrapping the napkins for the dinner tables.
I would also wash up and keep the area clean and tidy.
I liked to walk to the shop.
I enjoyed the activities.
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Review from John R (Resident) assisted by family/friend published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having just moved into Bron Haul I feel that I will get the care and attention I need.
The staff and management are very accommodating to my needs.
It is a very caring home and my friends like to visit me here.
The food is always hot and filling.
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Review from Frank B (Resident) assisted by family/friend published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are attentive and deal with all my needs. I enjoy a laugh with the staff and residents, it has a very homely atmosphere with lovely homemade food.
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Review from Rita B (Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after. Staff are very nice, very pleased with the meals.
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Review from Anthony C (Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after. Friendly, well fed and encouraged to be independent.
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Review from Wendy B (Resident) assisted by family/friend published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am encouraged to bake cakes which I love doing.
I have been on a trip to the zoo, I had a lovely time. The staff were very good with us. I have my hair done every week which I really enjoy. Everyone comments about how nice I look.
I enjoy doing the activities and new knitting classes.
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Review from Richard J (Resident) assisted by family/friend published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good attitude to clients from staff and management. The staff listen to problems and accommodation is good. I am encouraged to be independent and I come and go as I wish to. I go to my clubs and to socialise.
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Review from Karen A (Daughter of Resident) published on 13 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Bron Haul work tirelessly to ensure residents' needs are met to a high standard but what I really appreciate is that service users are treated as unique individuals.
Staff work really hard to identify their likes and hobbies and then provide opportunities for them to enjoy these. They foster
independence for residents as much as possible.
I love that there is a real family feel to the place, it's not stuffy and formal. The staff are warm and welcoming to all, making it feel like home.
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Review from Lorna J (Resident) assisted by family/friend published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here 28 years. In that time I have made lots of friends. I am able to go out to town and to the shop on my own. I am very happy with the medical team. The staff and management respect my privacy.
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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Bron Haul Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Bron Haul Care Home is calculated as follows: ( (229 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 250 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bron Haul Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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