Kinmel Lodge

Always answer calls and always someone to speak to

Very happy

Since my mother-in-law has gone into care at Kinmel Lodge she is happier than she has been for years. The care and support the staff give the residents and their visiting families is amazing. They really engage with the residents and have activities that keep them active on a daily basis. The atmosphere is so upbeat which really helps when you get to the stage of a close relative being in need of dementia care. Finding such a great place is a huge relief that we can be sure that our relative is getting the best care available.

All the staff - from the manager to the domestics work cohesively and professionally and all genuinely care about the residents. Before coming into Kinmel Lodge my mum could hardly walk and always used a Zimmer, now she walks with a stick and can easily walk a few miles! It could be the delicious meals, it could be the various activities and the person-centric care but ultimately my mum has a quality of life that we never thought possible. Thank you!

I can honestly say that the home has given Mum a fulfilling life, with her dementia.

I am happy to say that my mum received a great service of care at the Kinmel Lodge and is very well looked after.

Staff are very caring.

The staff at Kinmel Lodge provide care where they really understand the individual needs. My mum feels safe and secure there, and she is very happy and well cared for.

I visit this home on a regular basis. Each time I visit I find the staff extremely helpful and welcoming. They are wonderful with the service users, they are kind and courteous at all times. They do everything in their power to make the residents happy and comfortable. They are always looking for ways to entertain the residents. All the people I speak to on my visit are happy there. The building is very clean and well-run. I would certainly recommend this home to anyone in need of residential care, or to anyone who has a relative in need care.

My dad seemed happy at Kinmel Lodge. Our usual visits involved singing, encouraging him to dance or taking dad out. In July 2022 everything changed. On Friday I visited and couldn't get him to keep his eyes open as though he'd been sedated. I mentioned it to the staff and they said he'd been very lively but had tired himself out. On the Sunday he was worse but we got the staff to put him in his wheelchair for his usual trip out. He wasn't himself, barely getting a response other than a yelp of pain when we put his foot on the footrest. Wednesday he was worse and had no response but again I was told he'd been lively by the staff. Friday he was in a terrible state with a massive pressure sore and he was very unwell. A week later he was hospitalised and he died at the end of August. On the basis of my devastating experience I cannot recommend Kinmel Lodge.

My poor dad was overdosed whilst living at Kinmel Lodge. Kinmel Lodge admitted to overdosing the medication. Jubilee Celebration party he was dancing and eating cake with all of his family. Just weeks later he became bedridden and never walked again - we lost my dad at the end of August.

My sister moved into Kinmel Lodge earlier this year on February 11th 2022. Due to personal circumstances, I have been unable to visit, much to my distress, until 15th September this year. However, I have been in regular contact with her and staff at Kinmel Lodge over the phone and been kept updated to how she is and everything that concerns her. Staff at Kinmel Lodge have been marvellous and obviously very caring. I visited on 15th September finally. All staff were extremely kind and very welcoming. Wonderful to see my sister at last. She seemed very happy and content, well cared for and safe. A great relief for me. Kinmel Lodge is an excellent home and very well run. I was very impressed with everything. I was made to feel very welcome and hopefully will be able to visit more frequently.

Would highly recommend the Kinmel Lodge.

My brother visited and sat with my father who was upset but the staff said he was ok. At no point did the home phone any family member to suggest anything was wrong. This all changed after day 6. A phone call was received to say my father had fallen, been transferred to hospital and the home would not take him back! In hospital, a urinary infection was diagnosed and extreme dehydration. He did not recover and died shortly after.

My mother has been a resident at Kinmel Lodge for 3 years now, I couldn't have found a better care home for my mother. The staff always do their utmost to make her feel at home, nothing is ever too much trouble. I am informed all the time of Mum's wellbeing and are welcomed with warmth and kindness when visiting. Excellent choice of residence for any resident.

Thank you very much guys.

I've just had one week's respite from my husband who has Alzheimer's. What a great care home, more like home from home. They had my husband talking and taking part in various activities (which is unusual for him). He seemed very happy and when we left today I swear he had a tear in his eye. I hope I can continue their good work at home myself.

A massive thank you to all the staff at Kinmel Lodge for looking after my Dad so well while he was there for respite care.

My mum-in-law is extremely well looked after. Her illness makes her have good days and bad days but we know she is safe and very well cared for. She would not have been able to cope in her own place, despite help from carers and ourselves. We were very impressed that we were asked about her favourite colours and her room was decorated accordingly. We get good feedback from the staff.

We are very happy with how they care for our mum.