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Kinmel Lodge

2 Betws Avenue, Kinmel Bay, Rhyl, Conwy LL18 5BN
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If I could rate the home more than excellent, I would!Bethan P(Daughter of Resident/Service User)
Kinmel Lodge, Rhyl
Kinmel Lodge, Rhyl
Kinmel Lodge, Rhyl

Kimmel Lodge has accommodation for 28 service users. The home aims to provide a service for people aged 55 years and over who need assisting to maintain their personal hygiene and general well-being.

They also provide a service for people who have been diagnosed with mental incapacities such as dementia and cognitive impairment and generally mild/moderate mental health. Everyone is treated as an individual.

They have freedom and choice within every area....  

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Care Provided by Kinmel Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees will be assessed by the care needs and equipment required, Also room size and location.

Contact Kinmel Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Samantha Leuty (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (24)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Accept visitors at all reasonable times of the day. Visitors will not be permitted into the building after 9pm.

Parking

  • A car park is available for visitors and the home ask that this is used. Parking right outside the door causes problems for ambulances.

Kinmel Lodge Reviews (73)

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9.9

Kinmel Lodge has a Review Score of 9.9 (9.865) out of 10, based on 20 reviews in the last 2 years. Over all time Kinmel Lodge has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from A J (Son-in-law of Resident) published on 17 January 2024 Submitted via Website
Overall Experience

Since my mother-in-law has gone into care at Kinmel Lodge she is happier than she has been for years. The care and support the staff give the residents and their visiting families is amazing. They really engage with the residents and have activities that keep them active on a daily basis. The atmosphere is so upbeat which really helps when you get to the stage of a close relative being in need of dementia care. Finding such a great place is a huge relief that we can be sure that our relative is getting the best care available.

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Review from Julie S (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

All the staff - from the manager to the domestics work cohesively and professionally and all genuinely care about the residents. Before coming into Kinmel Lodge my mum could hardly walk and always used a Zimmer, now she walks with a stick and can easily walk a few miles! It could be the delicious meals, it could be the various activities and the person-centric care but ultimately my mum has a quality of life that we never thought possible. Thank you!

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you Julie for submitting a very positive review. We are always retraining to ensure that we are constantly moving with the times and meeting requests from people within our service. We are always very pleased when we know we are exceeding the standards required.

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Review from Janette H (Daughter of Resident) published on 15 August 2023 Submitted via Website
Overall Experience
Can't believe how well Mum has been doing since staying at the home. She's happy, always laughing and doesn't stop eating!
The staff all go above and beyond, making sure Mum's personal care is always done discreetly and maintaining Mum's dignity.
Mum loves the food that the exceptional cooks provide every day, with a menu to rival any restaurant. She even eats salad, which she wouldn't eat before.
The entertainment programme is amazing. Mum especially loves the singing on a Friday.

I can honestly say that the home has given Mum a fulfilling life, with her dementia.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you for taking time to review us and thank you for your positive feedback.

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Review from Paul M (Son of Resident) published on 1 June 2023 Submitted via Postal Card
Overall Experience

I am happy to say that my mum received a great service of care at the Kinmel Lodge and is very well looked after.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
Thanks so much for your positive feedback! Your mum is so lovely and very settled here at Kinmel Lodge.

See you soon.

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Review from Ann S (Wife of Resident) published on 22 May 2023 Submitted via Postal Card
Overall Experience

Staff are very caring.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
Thanks for your feedback.

See you Sunday for your usual lunch with us.

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Review from Jo O (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

The staff at Kinmel Lodge provide care where they really understand the individual needs. My mum feels safe and secure there, and she is very happy and well cared for.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
Thank you for taking the time to review us!

We are so pleased that you are happy with your mum's placement with her Kinmel Lodge Family.

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Review from Jean W (Regular Volunteer) published on 19 January 2023 Submitted via Website
Overall Experience

I visit this home on a regular basis. Each time I visit I find the staff extremely helpful and welcoming. They are wonderful with the service users, they are kind and courteous at all times. They do everything in their power to make the residents happy and comfortable. They are always looking for ways to entertain the residents. All the people I speak to on my visit are happy there. The building is very clean and well-run. I would certainly recommend this home to anyone in need of residential care, or to anyone who has a relative in need care.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
Thank you so much for your positive feedback.

We are a good team, we treat service users like our family.

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Review from C F (Daughter of Resident) published on 26 October 2022 Submitted via Website
Overall Experience

My dad seemed happy at Kinmel Lodge. Our usual visits involved singing, encouraging him to dance or taking dad out. In July 2022 everything changed. On Friday I visited and couldn't get him to keep his eyes open as though he'd been sedated. I mentioned it to the staff and they said he'd been very lively but had tired himself out. On the Sunday he was worse but we got the staff to put him in his wheelchair for his usual trip out. He wasn't himself, barely getting a response other than a yelp of pain when we put his foot on the footrest. Wednesday he was worse and had no response but again I was told he'd been lively by the staff. Friday he was in a terrible state with a massive pressure sore and he was very unwell. A week later he was hospitalised and he died at the end of August. On the basis of my devastating experience I cannot recommend Kinmel Lodge.

Reply from Priya Modhuadia, R I at Kinmel Lodge

The management and staff of Kinmel Lodge have been deeply saddened to learn of the death your father, who sadly died some six weeks after being moved from Kinmel Lodge to alternative care. Our thoughts and sympathies are with all his family and friends at this time.

We are committed to providing...  

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Review from Rhian C (Daughter of Resident) published on 26 October 2022 Submitted via Website
Overall Experience

My poor dad was overdosed whilst living at Kinmel Lodge. Kinmel Lodge admitted to overdosing the medication. Jubilee Celebration party he was dancing and eating cake with all of his family. Just weeks later he became bedridden and never walked again - we lost my dad at the end of August.

Reply from Priya Ellson, R I at Kinmel Lodge

The management and staff of Kinmel Lodge have been deeply saddened to learn of the death your father, who sadly died some six weeks after being moved from Kinmel Lodge to alternative care. Our thoughts and sympathies are with all his family and friends at this time.

We are committed to providing...  

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Review from Phillipa P (Sister of Resident) published on 11 October 2022 Submitted via Postal Card
Overall Experience

My sister moved into Kinmel Lodge earlier this year on February 11th 2022. Due to personal circumstances, I have been unable to visit, much to my distress, until 15th September this year. However, I have been in regular contact with her and staff at Kinmel Lodge over the phone and been kept updated to how she is and everything that concerns her. Staff at Kinmel Lodge have been marvellous and obviously very caring. I visited on 15th September finally. All staff were extremely kind and very welcoming. Wonderful to see my sister at last. She seemed very happy and content, well cared for and safe. A great relief for me. Kinmel Lodge is an excellent home and very well run. I was very impressed with everything. I was made to feel very welcome and hopefully will be able to visit more frequently.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank You, Phillipa, for your positive feedback .... So glad you are happy with the care and support provided at Kinmel Lodge

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Review from Rob W (Son of Resident) published on 28 September 2022 Submitted via Postal Card
Overall Experience
The staff are always friendly and always at hand to answer any questions and nothing ever seems too much trouble for them. My mother seems settled and happy and making new friends.

Would highly recommend the Kinmel Lodge.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
Thank you for your support.

I am glad that you are happy with the care and support provided to your loved one.

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Review from Ian T (Son of Resident) published on 16 September 2022 Submitted via Website
Overall Experience
My father had dementia and when Kimmel Lodge was identified through a social services assessment as a facility that could cater well to his needs. The arrangements were made and my father was transferred to their care. He was in good physical condition for his age but had dementia-related issues.
Going into a home was not something anyone wished for my father and making this decision was difficult for everyone. We rang regularly and were given updates suggesting he was okay but not settling too well but that there was no cause for concern.

My brother visited and sat with my father who was upset but the staff said he was ok. At no point did the home phone any family member to suggest anything was wrong. This all changed after day 6. A phone call was received to say my father had fallen, been transferred to hospital and the home would not take him back! In hospital, a urinary infection was diagnosed and extreme dehydration. He did not recover and died shortly after.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
I dispute your review. This matter was investigated by Social Services at your request, we have not been informed of any failings on our part.

Regards

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Review from Julieann E (Daughter of Resident) published on 9 September 2022 Submitted via Postal Card
Overall Experience

My mother has been a resident at Kinmel Lodge for 3 years now, I couldn't have found a better care home for my mother. The staff always do their utmost to make her feel at home, nothing is ever too much trouble. I am informed all the time of Mum's wellbeing and are welcomed with warmth and kindness when visiting. Excellent choice of residence for any resident.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
Glad you are happy with the care and support at Kinmel Lodge.
Your mum is a special lady.
Thanks so much.

Sam

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Review from Adrian J (Sister of Resident) published on 10 August 2022 Submitted via Website
Overall Experience
The decision to have our sister admitted to a care home wasn’t an easy one but we couldn’t be happier. The difference in our sister is incredible and that’s down to the manager and her staff
We couldn’t recommend the Lodge enough, they are amazing at what they do.

Thank you very much guys.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge
Thank you so much for your positive feedback!
So pleased that everybody is happy with the decision for placement at Kinmel Lodge. It is our pleasure. Thanks,

Sam

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Review from K V (Wife of Resident) published on 5 October 2021 Submitted via Postal Card
Overall Experience

I've just had one week's respite from my husband who has Alzheimer's. What a great care home, more like home from home. They had my husband talking and taking part in various activities (which is unusual for him). He seemed very happy and when we left today I swear he had a tear in his eye. I hope I can continue their good work at home myself.

Reply from Sam, Manager at Kinmel Lodge

Thank you so much for your positive review. Glad we could help and support you in your time of need. See you all at the next respite break.

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Review from Jane W (Daughter of Resident) published on 5 October 2021 Submitted via Postal Card
Overall Experience

A massive thank you to all the staff at Kinmel Lodge for looking after my Dad so well while he was there for respite care.

Reply from Sam, Manager at Kinmel Lodge

Thank you so much for your review. Glad you are happy with Dad's placement and care received at Kinmel Lodge. Take care and we will see you soon.

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Review from Sue S (Daughter-in-law of Resident) published on 28 June 2021 Submitted via Website
Overall Experience

My mum-in-law is extremely well looked after. Her illness makes her have good days and bad days but we know she is safe and very well cared for. She would not have been able to cope in her own place, despite help from carers and ourselves. We were very impressed that we were asked about her favourite colours and her room was decorated accordingly. We get good feedback from the staff.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you so much for your lovely review, we do try our best to ensure everyone staying with us feels at home. This lovely lady has settled really well.

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Review from Patricia N (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card
Overall Experience

We are very happy with how they care for our mum.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you for your positive feedback. Mum is so lovely, she very settled here with us.

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Review from Colette L (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card
Overall Experience

Very happy with our mother's care.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thanks for a positive review, glad you're happy with our happy home. Mum is so settled here..... we love her.

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Review from Andrew B (Son of Resident) published on 15 June 2021 Submitted via Website
Overall Experience

My Mother was cared for by the home through to her passing on the fourth of June. During my visits and regular communications, I can state that the staff were exceptional in their attitude, presence and care of my mother. I don't think anywhere else would have been more caring.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you for a very positive and heartfelt review. Your mum was a lovely lady, all staff were very fond of her, may she rest in peace. Thinking of you all.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 14 October 2025
  • Well-being
    Good
  • Care and Support
    Good
  • Environment
    Good
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 17 Oct 2025

    file:///C:/Users/User/Pictures/CIW%20-%20INSP00070079LHPR%20-%20Inspection%20Report_EN.pdf

Upcoming Events

There are no upcoming events for Kinmel Lodge.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Kinmel Lodge.

Accreditations

There are no accreditations posted yet for Kinmel Lodge.

Meet the Team (3)

Sam Leuty
Sam LeutyJob Title ManagerJoined 2018

Home Manager

Beki Davies
Beki DaviesJob Title Deputy ManagerJoined 2021

Beki is our Deputy Manager

Kellie Parson
Kellie ParsonJob Title Assistant ManagerJoined 2018

Kellie is our Assistant Manager

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