Kinmel Lodge

Very happy with our mother's care.

My Mother was cared for by the home through to her passing on the fourth of June. During my visits and regular communications, I can state that the staff were exceptional in their attitude, presence and care of my mother. I don't think anywhere else would have been more caring.

Excellent place! Mum loves it here with plenty to do.

Staff are so kind and helpful and treat my mother as a member of their own family. They pay attention to her needs and keep me informed.

Staff are always helpful and friendly my dad is really happy here. Thank you. I haven't been able to see inside my dad's room or the facilities yet.

Mum has been here for two weeks and I'm more than happy with how she is being cared for.

All very nice. Well happy with how happy my mum is.

My mum is extremely well cared for at Kinmel Lodge. Communication is excellent and I know that my mum is safe and happy.

My mother-in-law was in Kinmel Lodge from September 2020 until her sad death on the 15th February 2021. Her care by all of the staff has been exemplary, and we cannot speak highly enough of the attention that she was given, in what was the end of her life due to dementia. My mother-in-law was very happy in the home and she never had any complaints at all. We wish to thank the manager, and indeed all of the staff, for their excellent communications with us, and the efforts that they all put in to make life as enjoyable as possible for my mother-in-law. We very much appreciate everything that has been done for us.

Hand on heart, I think this care home and all of the staff who here have transformed our lives, we were so sad and so scared to 'put our mum in a home', she needed care and a home was the only option - yet we still felt so guilty, almost immediately we knew we made the right decision. My mum loves it, she has a life again, she smiles again, she dances, sings, draws, laughs, has fun with other residents. The staff are, oh my gosh, amazing. They upload pictures to a Facebook group and have set up a WhatsApp and FaceTime area to help us all keep connected. They seriously go above and beyond. Many many thank you's. Please never underestimate the mega important role you play in my mum's life. Thank you.

They have gone above and beyond. An excellent care home, lovely staff and always happy to talk when you call. They have been great with my nanna, especially through these times during lockdown when we've not been able to visit in nearly a year! Thank you so much for everything.

My grandfather is very happy here and has settled very well. He can not praise all the staff enough.

Unable to complete a full review as I have only visited Dad in the garden, due to Covid-19. However, the bits I have seen and witnessed, I am delighted to see how the people at Kinmel Lodge are taking care of my father. Everyone is dancing with rules and procedures, but even so, the people are doing their utmost to provide a caring and professional level of care. All you can do is trust people you love with people paid to care. So far the care level is tremendous.

Staff extremely polite and friendly.

We would like to thank all the staff at Kinmel Lodge care home, Kinmel Bay, for the way they have and are looking after our friend. Every time we visited her before the lockdown, she was always very pleased to see us and always praised the way she was being looked after. Since the lockdown, we have still been able to stay in touch with video calls which she looks forward to on a regular basis. A big thank you must go to all the staff for taking the time out to do this, it really makes her day, and ours.

The care home was proactive and responded very quickly to the potential consequences of the adverse effect the coronavirus could potentially have for residents and locked the facility down very early. During this period, my mother has had a few issues, but the staff dealt with them quickly and kept me well informed.

Thanks to everyone for the care taken of my auntie.

If I could rate the home more than excellent, I would!

My aunt has been at Kinmel Lodge for 12 months and has settled well. She gets on well with the staff and tells me she is happy. They know her well and are able to identify when she needs checks for UTI chest infection etc which reassures us as a family. Again whilst my aunt wouldn't want to be on Facebook etc it is lovely to receive photos of her enjoying the activities.

The home offers a friendly atmosphere. The staff are extremely good with the clients. Freshly cooked meals every day. The home is very clean throughout. I am regularly updated on my mum's condition and wellbeing. I have no concerns regarding my mums care what so ever, whilst I carry on with my life, as I know she is very well cared for. Would highly recommend this home.