Kinmel Lodge

The staff at the home manage to look after my mother extremely well. Even though she often develops difficult behaviour, I have no worries about her care when I leave after visiting.

The home suits my father down to earth approach to life. It is a home from home. He is well fed, looked after and fairly free to do what he can under the circumstances but the home ensure his safety, care and wellbeing are paramount following his care plan. It appears at times new staff come in but all very quick to learn.

Things have improved in the last 12 months.

There is currently a refurbishment program being undertaken to raise the standards of decor and comfort of the guests, which is being rolled out with minimal disturbance but you can see how bright, warm and welcoming it is.

d) A pro

My wife is very happy here! Anything else, they call me.

I was amazed with the development of work done at the home from when my father in law arrived. We can see the potential for the finished work. The carers and manager are working with great empathy for families and clients.

This is an outstanding care home. My dad is here and says to the family how excellent the girls are. My dad is very happy at Kinmel Lodge. The care from the staff is fantastic. The staff interact with the patients all the time. Since the new management has taken over, the home has gone from strength to strength and you can see the patients are happier and more talkative. The interaction is great.

Since the arrival of the new manager the home has been totally transformed, the staff and residents are so much happier and the atmosphere has changed for the better. With the home being re-furnished, the home is brighter and lighter, more activities have been provided and the garden will be so much better for the residents and visiting guests in the summer. I would have no hesitation at recommending this establishment to anyone looking for care in a good place.

With new management, we've noticed a big improvement all around in the home and staff. Still room for improvement in which there still is more to be done. This review would be more on good scores if carried out again in 12 months.

I was recently in the hospital for an operation and my wife had to go into respite for two and a half weeks. She was well looked after and I am very satisfied with the care she gets.

The staff from management down are all really helpful and obliging to the needs of residents and visitors. Always a pleasure to visit.

Kinmel Lodge has improved greatly over the past few months: new windows, furniture and door. All the staff are lovely and treat all the residents with great care and dignity. The food is excellent with choices at each meal. The home itself is clean and pleasant.

Thank you, everyone, at Kinmel Lodge for me and my sister's peace of mind during his last months. God bless you.

I would like to thank all the staff for their genuine kindness and commitment in caring for my mother. I know she was safe and well looked after at all times and the staff team were always personable, professional and patient. I would recommend the home to others.

I was dragged along to Kinmel Lodge after facing the horrible truth that I could no longer give my uncle the care he deserved and needed.

I was totally against care homes as I had the misconception that they are cold and clinical.

On my very first meeting with Kinmel Lodge my fears and misconceptions were thrown out the window. They have gone above and beyond to provide a personal environment where my uncle not only feels just as happy as he was at home but most importantly he is safe.

I live quite far away but made the decision to place him here as it was simply the only care home I felt I could trust. With the Internet cafe and the staff teaching him how to use the Internet I am able to Skype him on a regular basis so I feel reassured that he's happy at all times.

This is just one of the many ways Kinmel Lodge is set apart from other homes as they make sure contact with family is always available.

Kinmel Lodge have clearly worked hard to find care assistants that see their role as a vocation rather than just a job and this clearly shows as they take time to get to know residents on a personal but professional level.

The staff not only do an amazing job caring for my uncle but they are always there if I have any concerns or just need reassurance that he's got everything he needs.

Thanks to all people at Kinmel Lodge you have made this difficult time much easier.