Pontcanna House, Cardiff, Cardiff
Pontcanna House, Cardiff, Cardiff
Pontcanna House, Cardiff, Cardiff

Pontcanna House has been caring for residents since it was established in 1993.

The family run residential care home, specialises in the care of EMI dementia and comprises of three Victorian houses, which have all been modernised to ensure that the buildings are accessible for all residents.

Residents are encouraged to personalise their rooms to create a familiar and homely atmosphere.

There are communal areas such as a café/bar area where activities, family meetings and celebrations can take place in throughout the year.

Owner: S Al-Mufti

Person in charge: Nasik Al-Mufti (Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 25

Shared Rooms: 3

Rooms with ensuite WC: 8

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Pontcanna House: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

10 Pontcanna House has a Review Score of 10 (9.958)

The Review Score of 10 (maximum of 10) for Pontcanna House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Pontcanna House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Pontcanna House is calculated as follows: ( (391 Excellents x 5) + (17 Goods x 4) ) ÷ 408 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Pontcanna House is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 14 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    33
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pontcanna House?

  • Extremely LIKELY
    34
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pontcanna House

  • Resident / Service User
    11
  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

I am so glad that my lovely stepmother who has alzheimer's has such a lovely warm and caring environment to live in. I am so impressed with the level of love and concern that all of the staff, without exception, show to her and to all the other residents.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When recommended, we came to visit Pontcanna House. We were immediately taken by the warm atmosphere and how the carers were interacting with residents.
The carers are kind and have empathy with you and your family. The home is always clean and the food is excellent.
The garden features a lovely space for more family.
My husband is now making good progress and settling into the home, which has been hard for us as a family.
Thank you Pontcanna House and staff.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I visit the home staff are very friendly and professional. They enjoy what they are doing and it shows in the way that they care for the people that they look after.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is never an easy decision to entrust the care of a loved one to someone else. My mum went into Pontcanna House in January. It was very hard for both her and me, but every member of staff made the transition as easy as humanly possible with constant care and communication. Mum has blossomed at Pontcanna House. I wholeheartedly believe she wouldn't want to be anywhere else. Pontcanna House is excellent.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Before visiting Pontcanna House my husband and I visited 10 care homes and finally found the best care home.
Standards are exceptionally high and the carers are absolutely fantastic - they will do anything to make life comfortable for the residents.
I am extremely happy with the care home - it has taken a tremendous load off my shoulders knowing my mum is safe and very well cared for.
She is always clean and the hygiene is second to none.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Portcanna House is extremely well organised. The staff are always pleasant and helpful - nothing is too much trouble. The rooms are lovely and the food is good.
There are plenty of activities to do if required.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy and settled at Pontcanna House. She is very well cared for which gives us great peace of mind as we live far away from Cardiff. The staff know her very well, and on her 'good' days she has a wonderful rapport with them all - laughing and joking and telling them how kind and lovely they are!
Pontcanna House is always spotlessly clean, a very welcoming home where staff cheerfully greet visitors too - a cup of tea is always on offer!
The managers are always on hand for a chat too and have great knowledge of their residents.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident for over 6 years. Mum is very happy, cared for by a wonderful team. My mother's happiness is a testament to the care she receives at Pontcanna House.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very good. I enjoy the food and staff are very good.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My auntie is currently residing in Pontcanna House. As a family, we couldn't be more happy with the care and attention she receives.
She is happy and comfortable and when we visit it's always a lovely visit as the surroundings are comfortable and we are always made to feel most welcome.
I couldn't recommend this care home enough to anyone thinking of or needing to put their relatives in a safe and happy place.
My auntie is very, very special to me and I know she is well looked after by all the staff.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pontcanna House is a very nice home.
I am very happy.
It is a first class home.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived in Pontcanna House for 6 months. I have enjoyed my time here. Staff are very caring. Nothing is too much for them to help you. The manager of our home is wonderful. Listening to our queries and sorting everything out to resolve any problems. My family really like Pontcanna House as they are welcome every time they come. They all live in London but make the effort to visit. They are very grateful to the matron and staff for the care to all the residents. I am saying this as a retired nurse.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My best friend has lived in Pontcanna House for 18 months and when I come in to see her every week she is comfortable and happy. Her room is laid out with pictures and memories from the past. Staff are very friendly and caring and very kind with the visitors. They even provided me with lunch once. My friend seems very happy whenever I see her and looks very smart. Staff encourage her to look her best. My friend was 80 last week and she had the most amazing party in the home with a flamenco dancer and guitarist she loved this. I always enjoy coming to the home.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been cared for at Pontcanna House for several years and I have no hesitation in recommending their services. I live overseas so can only visit a couple of times a year. I always arrive unannounced and am greeted in a most friendly, welcoming manner. Mum is always smart, well cared for, well fed and entertained and very happy. One really cannot ask for more. I rate them excellent on all facets.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff and management do a lot for the residents by providing entertainers and parties. Before I came on respite, I was a wreck, but since I have lived in 'Pontcanna House', the staff have helped me come out of my shell. I am more confident and I am really happy that I have started getting out of bed and washing myself. I couldn't do that before. The food is excellent and the cook is a wonderful woman. The stuff and management are a great support and I can talk to any of them. I am really happy here.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brilliant care, lovely environment.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very enjoyable and relaxed atmosphere. Very friendly staff. I enjoyed my visit very much.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited Pontcanna House at 10.15 am on the related date. The home was very clean, bright and airy, lots of fresh flowers were on display. All the service users, were clean, bright colours of their clothes, all matching. The staff were very friendly and they all looked smart in their uniforms. I was offered refreshments as soon as I arrived, they made me feel very welcome.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in respite care here for 10 days. I have visited him on a regular basis and have been extremely satisfied with all aspects of his care. All the staff are very hard working and most polite and dedicated to the work they do. I am very impressed with everything here.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-Law has been at Pontcanna for over 3 years. The care provided has been exemplary. She has been treated with dignity and respect and the staff are patient, smiling, friendly and positive. You get the impresssion that they know the residents well and have a genuine affection for them. They have adapted to her changing needs and done everything possible to give her a safe and comfortable home.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother has been a resident at Pontcanna house for 3 months now. It was a very difficult decision to relinquish the care of my Mother into the hands of a residential care home but from the very first meeting and look around at Pontcanna house I felt immediately reassured that it was the right thing to do. There is a very homely feel to the place. It is warm (in more ways than one ) and there is nearly always the smell of something wonderful cooking in the kitchen wafting through. The staff treat my Mother with warmth and affection, They treat her with dignity and respect and you can tell from her demeanour how fond she is of them.
They are also very quick to notice and deal with any medical issues which isn't always easy when dealing with somebody with communication issues but they are very good at noticing any changes in behaviour and acting accordingly. It is a happy house where not only am I confident that my Mother is well looked after in all aspects of her care I am always made to feel welcome when visiting at any time. There is always a cup of tea on offer and time for someone to come and chat about how Mum has been doing. I look forward to my visits there not just to see Mum but to catch up with the whole household. It really is a home from home.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy and settled. The home is homely and spotless. The activities are excellent. Everything is cosy and beautiful.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pontcanna House is a superb place to live in. I love my room! Staff are very polite and nothing too much trouble for them! Its a 1st class place to live in.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pontcanna House is an excellent care home run by professionals. I have been living here for the past five years. I have a beautiful bedroom overlooking a roof garden. I am Greek and I love cooking. I am able to cook once a week at least under supervision. Everybody compliments on my Greek cooking from staff and residents. We all live as a family in Pontcanna House very happy.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been Pontcanna House for about 9 months, and I have been very pleased with the care she has received. The staff are very friendly and helpful, and there is always a good atmosphere about the place.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Just left the annual xmas party at Pontcanna House. Excellent - participation in all staff. You could see the enjoyment of all residents and the close bonding with all their carers/staff.
This is typical of activities and cared this residential home. The owners and staff always go the extra mile.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever I visit the atmosphere is electric. Residence and staff are always pleased to see you are very happy and content. Santa came today and every person had a lovely present and everyone had a little dance all be it some in their chairs.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like Pontcanna House, I have lived here for 8 years. It is the best. The staff are very nice. I like the food.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy in Pontcanna House I enjoy every moment living here. I love the staff, everyone is kind, life is very easy and wonderful. The manager is very fantastic, I couldn't live in a better place.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for almost four years. Throughout her time at Pontcanna House the owners and care staff have done everything they can to ensure her happiness and wellbeing as well as looking after her physical and medical needs. As her dementia has worsened her care plan has been reviewed and changed so that all her needs are met. Her personal dignity and wishes are always considered and the staff do all that they can to keep her safe, well fed, looking smart and they encourage her interest in all forms of music. My family and I are very pleased with the care my mother receives.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting Pontcanna House for the past five years. My friend had been in several homes before this one, but this is the first she felt safe and secure in. The support and care she receives is wonderful because of her condition she is not the easiest of people to deal with. She is always treated with respect and dignity. The food is excellent and if she doesn't like something the cook will prepares something specially for her. The home is spotlessly clean and the linen fresh and clean. They have entertainment every week with activities every afternoon. Hopefully I will not have to go to a home but if I did I would stay there without any hesitation.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always immaculate facility. Staff both competent and caring in every respect. Everytime I visit (weekly) my mother it always smells fresh as one enters the building. My mother always looks well and is treated with the utmost care and dignity at all times.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For the last three years I have lived in Pontcanna House where I am very happy and life is great staff and management are very kind and caring in my judgement. 1st class place to live.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband responded well to the warm family atmosphere of Pontcanna House from his first day. He clearly felt at ease with the cheerfulness of all the staff and enjoyed their friendship. The care and affection shown by the manageress is evidently adopted by all staff. It is truly a family and a real home for the residents.

How likely would you be to recommend Pontcanna House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Pontcanna House

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Pontcanna House

Date: Saturday 01 Apr 2017

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February 2016

Top 20 Care Homes Wales 2016

Recipient: Pontcanna House

Date: Monday 15 Feb 2016

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Top 20 Care Homes Wales 2015

Recipient: Pontcanna House

Date: Sunday 01 Feb 2015

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Top 20 Care Homes Wales 2014

Recipient: Pontcanna House

Date: Saturday 01 Feb 2014

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Top 20 Care Homes UK 2014

Recipient: Pontcanna House

Date: Saturday 01 Feb 2014

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Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pontcanna House