Pontcanna House Ltd

128/132 Llandaff Road, Pontcanna, Cardiff CF11 9PW
Review Us
Top 20 carehome certificate
10 72 Reviews
  • Pontcanna House Ltd, Cardiff
Pontcanna House has been caring for residents since it was established in 1993.

The family run residential care home, specialises in the care of EMI dementia and comprises of three Victorian houses, which have all been modernised to ensure that the buildings are accessible for all residents.

Residents are encouraged to personalise their rooms to create a familiar and homely atmosphere.

There are communal areas such as a café/bar area where activities, family meetings and celebrations can take place in throughout the year.

Show Pontcanna House Ltd on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Pontcanna House Ltd

Person in charge

  • Nasik Al-Mufti (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)

Pontcanna House Ltd Reviews (72)

Total of 72, showing 41-60
10

Pontcanna House Ltd has a Review Score of 10 (9.977) out of 10, based on 11 reviews in the last 2 years. Over all time Pontcanna House Ltd has 72 reviews.

Overall Experience

  • 71
  • 1
  • 0
  • 0
  • 0

Date Published

72
4
7
11
61

Review from Valerie F (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff friendly, the food good and a good variety of activities. Looking forward to Christmas!!


The staff feel empathy for those patients with dementia with great trust.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne D (Stepdaughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that my lovely stepmother who has alzheimer's has such a lovely warm and caring environment to live in. I am so impressed with the level of love and concern that all of the staff, without exception, show to her and to all the other residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Wife of Resident) assisted by family/friend published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When recommended, we came to visit Pontcanna House. We were immediately taken by the warm atmosphere and how the carers were interacting with residents.
The carers are kind and have empathy with you and your family. The home is always clean and the food is excellent.
The garden features a lovely space
for more family.
My husband is now making good progress and settling into the home, which has been hard for us as a family.
Thank you Pontcanna House and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeni J (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never an easy decision to entrust the care of a loved one to someone else. My mum went into Pontcanna House in January. It was very hard for both her and me, but every member of staff made the transition as easy as humanly possible with constant care and communication. Mum has blossomed at Pontcanna
House. I wholeheartedly believe she wouldn't want to be anywhere else. Pontcanna House is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret W (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before visiting Pontcanna House my husband and I visited 10 care homes and finally found the best care home.
Standards are exceptionally high and the carers are absolutely fantastic - they will do anything to make life comfortable for the residents.
I am extremely happy with the care home - it has
taken a tremendous load off my shoulders knowing my mum is safe and very well cared for.
She is always clean and the hygiene is second to none.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and settled at Pontcanna House. She is very well cared for which gives us great peace of mind as we live far away from Cardiff. The staff know her very well, and on her 'good' days she has a wonderful rapport with them all - laughing and joking and telling them how kind and lovely
they are!
Pontcanna House is always spotlessly clean, a very welcoming home where staff cheerfully greet visitors too - a cup of tea is always on offer!
The managers are always on hand for a chat too and have great knowledge of their residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ivor B (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. I enjoy the food and staff are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melissa W (Niece of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is currently residing in Pontcanna House. As a family, we couldn't be more happy with the care and attention she receives.
She is happy and comfortable and when we visit it's always a lovely visit as the surroundings are comfortable and we are always made to feel most welcome.
I couldn't
recommend this care home enough to anyone thinking of or needing to put their relatives in a safe and happy place.
My auntie is very, very special to me and I know she is well looked after by all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen T (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pontcanna House is a very nice home.
I am very happy.
It is a first class home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vera D (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Pontcanna House for 6 months. I have enjoyed my time here. Staff are very caring. Nothing is too much for them to help you. The manager of our home is wonderful. Listening to our queries and sorting everything out to resolve any problems. My family really like Pontcanna House as they
are welcome every time they come. They all live in London but make the effort to visit. They are very grateful to the matron and staff for the care to all the residents. I am saying this as a retired nurse.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Friend of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend has lived in Pontcanna House for 18 months and when I come in to see her every week she is comfortable and happy. Her room is laid out with pictures and memories from the past. Staff are very friendly and caring and very kind with the visitors. They even provided me with lunch once. My
friend seems very happy whenever I see her and looks very smart. Staff encourage her to look her best. My friend was 80 last week and she had the most amazing party in the home with a flamenco dancer and guitarist she loved this. I always enjoy coming to the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 24 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Pontcanna House for several years and I have no hesitation in recommending their services. I live overseas so can only visit a couple of times a year. I always arrive unannounced and am greeted in a most friendly, welcoming manner. Mum is always smart, well cared for,
well fed and entertained and very happy. One really cannot ask for more. I rate them excellent on all facets.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan P (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management do a lot for the residents by providing entertainers and parties. Before I came on respite, I was a wreck, but since I have lived in 'Pontcanna House', the staff have helped me come out of my shell. I am more confident and I am really happy that I have started getting out of
bed and washing myself. I couldn't do that before. The food is excellent and the cook is a wonderful woman. The stuff and management are a great support and I can talk to any of them. I am really happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Luke H (Grandson of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care, lovely environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam H (Grandson of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable and relaxed atmosphere. Very friendly staff. I enjoyed my visit very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol (Friend of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Pontcanna House at 10.15 am on the related date. The home was very clean, bright and airy, lots of fresh flowers were on display. All the service users, were clean, bright colours of their clothes, all matching. The staff were very friendly and they all looked smart in their uniforms. I was
offered refreshments as soon as I arrived, they made me feel very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret (Wife of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in respite care here for 10 days. I have visited him on a regular basis and have been extremely satisfied with all aspects of his care. All the staff are very hard working and most polite and dedicated to the work they do. I am very impressed with everything here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary O (Daughter-in-law of Resident) published on 10 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-Law has been at Pontcanna for over 3 years. The care provided has been exemplary. She has been treated with dignity and respect and the staff are patient, smiling, friendly and positive. You get the impresssion that they know the residents well and have a genuine affection for them.
They have adapted to her changing needs and done everything possible to give her a safe and comfortable home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie (Daughter of Resident) published on 10 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Pontcanna house for 3 months now. It was a very difficult decision to relinquish the care of my Mother into the hands of a residential care home but from the very first meeting and look around at Pontcanna house I felt immediately reassured that it was the right thing
to do. There is a very homely feel to the place. It is warm (in more ways than one ) and there is nearly always the smell of something wonderful cooking in the kitchen wafting through. The staff treat my Mother with warmth and affection, They treat her with dignity and respect and you can tell from her demeanour how fond she is of them.
They are also very quick to notice and deal with any medical issues which isn't always easy when dealing with somebody with communication issues but they are very good at noticing any changes in behaviour and acting accordingly. It is a happy house where not only am I confident that my Mother is well looked after in all aspects of her care I am always made to feel welcome when visiting at any time. There is always a cup of tea on offer and time for someone to come and chat about how Mum has been doing. I look forward to my visits there not just to see Mum but to catch up with the whole household. It really is a home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O S (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and settled. The home is homely and spotless. The activities are excellent. Everything is cosy and beautiful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Pontcanna House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Pontcanna House Ltd is calculated as follows: ( (129 Excellents x 5) + (3 Goods x 4) ) ÷ 132 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pontcanna House Ltd is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (12)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pontcanna House Ltd to verify any information. View our terms and conditions. Pontcanna House Ltd has an Enhanced Service - more info.