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Llys Cyncoed

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF
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The staff have been so attentive every since and treat her with such dignity and kindness.Sinead J(Daughter of Resident/Service User)
Llys Cyncoed, Cardiff
Llys Cyncoed, Cardiff
Llys Cyncoed, Cardiff

Llys Cyncoed's dedicated team provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

Residents can choose from a range of accommodation options, including some suitable for couples. There are plenty of beautiful, shared spaces to enjoy such as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are wheelchair-friendly, landscaped gardens that offer a peaceful environment.

The award-winning, chef-led kitchen team produce...  

Care Provided by Llys Cyncoed

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,827From £2,055
Residential Dementia CareFrom £1,922From £2,162

Contact Llys Cyncoed to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carley Hunt (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (99)
  • Single Rooms with ensuite Wet Room (97)

Llys Cyncoed Reviews (99)

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9.9

Llys Cyncoed has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years. Over all time Llys Cyncoed has 99 reviews.

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Review from N D (Son of Resident) published on 4 May 2022 Submitted via Website
Overall Experience

Very helpful and supportive staff friendly and well-maintained home. Good food. Plenty to do. Always offered a hot drink on arrival. Modern light ambience. Could do with better car parking for visitors.

Reply from Samantha Debenham, Personal Assistant at Llys Cyncoed

Thank you so much for your lovely words about our care home. In regards to car parking you should be able to find spaces when you arrive but if you have any issues please do let the concierge know and we’ll do our best to help. We are also currently undertaking some improvement works to our car...  

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Review from N O (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

Llys Cyncoed is a truly amazing place from every point of view. All staff are polite, caring, friendly, professional, welcoming etc. and communication with residents and their families is second to none. Nothing is too much trouble for any of the staff they are happy to provide whatever a resident needs or would like including food options. The atmosphere is relaxed peaceful and welcoming and the place is immaculately clean and user friendly. I would highly recommend Llys Cyncoed to anyone.

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Review from Helen J (Daughter of Resident) published on 26 April 2022 Submitted via Website
Overall Experience

The staff at Llys Cyncoed have been extremely kind and friendly to my mother and all the members of our family who have visited. This includes the management, concierge staff, carers, housekeeping, every single member of staff. There is a lovely atmosphere and Mum has been happy and well looked after during her two months here.

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Review from Neil R (Son of Resident) published on 18 April 2022 Submitted via Website
Overall Experience

Mum has been a resident for 6 months with a dementia condition. She was no longer able to live on her own independently despite daily visits from the local care support team. We tried hard to make that work but it wasn't to be. At Llys, mum has benefited greatly from having a structured day and routine, with social interaction and dedicated people looking out for her and caring for her with quiet time in her room when she needs it. The staff and the level of care have been brilliant and that has taken a lot of worry and stress from her family. We have made her room at Llys really homely and it was fantastic that Llys allowed us to do that and have familiar things around her, really important. Mum feels at home at Llys and is being cared for and looked after wonderfully. The staff take a really personal interest in mum and encourage her to remember and talk about things that have been important to her. The staff keep the family constantly updated too which is great. Thank you so much.

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Review from Lesley B (Daughter of Resident) published on 6 April 2022 Submitted via Website
Overall Experience

We moved mom here when she was no longer able to live independently with dementia. We viewed a number of care homes before moving her and we felt here was the best place for her. During the viewing, the staff took time to learn about mom and make suggestions on the best support for her.

Mom has been a resident for six months and I've been consistently impressed with the staff and the level of care they provide. I'm kept fully up to date with everything to do with mom's care. I no longer worry about phone calls as I know she's safe and well looked after. Her well being has improved significantly and it's all thanks to the staff.

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Review from Angela L (Daughter-in-law of Resident) published on 15 February 2022 Submitted via Website
Overall Experience

My in-laws first had an initial 2-week respite in September 2021 whilst we went on holiday. They had both had a number of falls at their bungalow so we were pleased when the home could take them in. My father-in-law has vascular dementia at the age of 91 and my mother-in-law is frail at 88 and has had significant problems with her legs since falling. In November, they initially moved in for respite following another fall but they have been so impressed with the level of care, attention to detail, empathetic attitudes of the staff, and the standard of the accommodation that they have now decided to stay permanently. The staff have been so supportive to us in many ways and have kept us fully informed of any issues relating to their health, well-being, and care requirements. We really cannot thank them enough. We love the fact that we can take our dog in to see them - the staff and other residents have also enjoyed a waggy tail.

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Review from Alan T (Son of Resident) published on 10 February 2022 Submitted via Website
Overall Experience

Overall pretty good. Tend to be over careful about contacting relatives as sometimes we are told that something has happened which is fairly minor eg sore finger, sore foot, fall but no damage. It would be helpful if someone on duty was qualified to make decisions about the seriousness of something, seem too quick to call a doctor or ambulance due to reluctance to take responsibility. Fees are high enough to warrant such a member of staff.

Reply from Samantha Debenham, Personal Assistant at Llys Cyncoed

We truly value your feedback and the time you took to evaluate your experience with Llys Cyncoed. I am sorry you feel we over-contact you with regards to updates of your loved ones, our aim is to keep our resident's primary contact informed of all instances and occurrences in which their relative...  

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Review from J B (Daughter of Resident) published on 9 February 2022 Submitted via Website
Overall Experience

My mother moved to Llys Cyncoed during the Summer of 2020, obviously, you want the best possible environment for your loved one to be in, having reviewed a lot of Care homes, I finally chose Llys Cyncoed (formerly Sunrise) as when I first made contact, they couldn’t have been more helpful, putting my mind at rest, it’s quite traumatic going through this journey, for your loved one. I made the right choice, my mum has settled, the staff are so warm and caring, you feel as if you are part of their family as well, someone you can talk to if you have any concerns, a lovely environment to live in, the gardens are beautiful in the summer, I’m a very happy daughter, because my mum is happy and contented, and that’s the most important thing for me

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Review from Alison K (Daughter of Resident) published on 1 February 2022 Submitted via Website
Overall Experience
Our mum has been in Llys Cyncoed for the past 12 months.
From the outset, the Director of Community Relations, arranged a virtual tour over zoom, to show Mum the facilities and the type of suite Mum would have, which immediately instilled confidence in both Mum and us as a family.
The superb facilities are obvious as soon as you set foot inside Llys Cyncoed. Added to that, there is a full weekly itinerary of activities to suit all capability levels and a very varied menu at mealtimes. There is no pressure on residents, to take part or go on excursions, but encouragement is always there from the care team.
Finally, but most importantly, the whole care team are fabulous, empathetic, and very responsive to their resident's needs. They make all the residents feel special and due to them, Mum has come out of her shell and is now fully immersed in the activities. The transformation is all down to the care team at Llys Cyncoed.

We would highly recommend this care home to anyone who needs it.

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Review from Cerith W (Son of Resident) published on 6 January 2022 Submitted via Postal Card
Overall Experience

Excellent all around. Home; Cleanliness; Food; Care; People Superb.

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Review from Malcolm B (Son of Resident) published on 27 May 2021 Submitted via Website
Overall Experience

Having spent the last fifteen months of her life in this care home, my mother was as content and relaxed as she could have been in many years. The care home surpassed my expectations in all aspects of care. The physical environment and the attention of the carers made visiting my mother a pleasure even during Covid. The care team and staff were phenomenal and totally devoted to protecting and caring for each and every resident

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Cardiff, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from El D (Daughter of Resident) published on 10 March 2021 Submitted via Website
Overall Experience
I would highly recommend Sunrise. The quality of care given by staff is exceptional. Staff are thoughtful and take time to consider the care needs of my parents. This hasn't been straightforward during Covid, but I have felt supported by them to ensure that my parents have had the care and support they need. This ranges from a cup of tea at the right moment, to a joke about something, to the big decisions around isolation due to Covid.

I've felt confident that the teams act in my parents best interest.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Cardiff, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Rachel M (Daughter of Resident) published on 26 February 2021 Submitted via Website
Overall Experience

I cannot praise Sunrise of Cardiff enough for what they have done for my mum during the time she has been a resident in the reminiscence unit there. Since the first day, she moved in back in May 2016, staff have always gone the extra mile to ensure she is happy and enjoying life. During what was a very difficult time for us as a family, Sunrise reassured me that Mum was in good hands, and I could see this was the case every time I went to visit. The manager and his team are first class, and no problem is too big or too small. The way the home has handled the COVID-19 pandemic as been nothing but excellent - I have been able to video call my mum regularly, and also book visits when it has been permitted under safe circumstances. Email communication is always on a weekly basis to families also. Thank you so much from the bottom of our hearts for being so caring and kind towards Mum. You have given her such a wonderful quality of life. Truly the best of the best!

Reply from Sara Reading, General Manager at Llys Cyncoed

We are so glad to hear your positive experience of Sunrise of Cardiff and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Wendy A (Daughter of Resident) published on 11 September 2020 Submitted via Website
Overall Experience

An excellent and caring home which has dealt with the past few months during lockdown/covid19 in a hugely professional and caring manner, putting the health and safety of the residents first at all times. Great staff who go out of the way to help residents and their families.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Stephen M (Son of Resident) published on 11 September 2020 Submitted via Website
Overall Experience
Mum and dad moved to Sunrise in Aug 2019 after years of independence and gradual decline at home. We chose Sunrise for its lovely atmosphere and because my parents could carry on sharing a room. It felt like they were moving to a rather nice hotel, though they were apprehensive of course. The welcome from the team was fantastic, and though both had difficult moments, and longed for their home, the team did everything they could to make Sunrise familiar and friendly.
Sadly, my father passed away in Nov 2019. He was only ill for a short time, but during that difficult period, everyone at Sunrise was so kind and supported us throughout. When my brothers and I were unable to get to hospital to see Dad, Sunrise organised a carer to take mum and sit with her and dad. At the end, they made sure mum was comforted and made to feel secure.

Mum's dementia means she is now in the Reminiscence area and is cared for there with great kindness. Sunrise is a lovely place with lovely people who care.

Reply from Sara Reading, General Manager at Llys Cyncoed

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Cardiff – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this has continued for your mother and extended to family members and friends.

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Review from Elaine R (Daughter of Resident) published on 10 July 2020 Submitted via Website
Overall Experience

My mum has been an assisted living resident of Sunrise Care Home Cardiff since October 2019 and has settled in really well. She has a lovely room with an en-suite. The home is beautifully decorated with lovely landscaped gardens. The staff are very caring and make every effort to promote a homelike environment. The management team are very professional. I have been really impressed with how the home has contained and managed the recent Covid-19 outbreak and kept our loved ones safe. I feel totally confident that my mum is receiving the best care.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from David C (Son of Resident) published on 2 July 2020 Submitted via Website
Overall Experience

My Mum has been a resident in Sunrise since August 2017 and I cannot speak highly enough of the care she has received. My Mum is not the easiest person to manage but the patience and care shown to her has been exemplary. I live in London and therefore it is hard to stay in frequent contact although my sister is closer, and the communication and quick response on email to any queries has been impressive and reassuring. The past three months have been especially tough and my Mum, to my knowledge, has had at least two Covid tests, both of which were negative. The team at Sunrise Cardiff have been amazing throughout this Covid-19 period and they deserve high praise for their work.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Cardiff, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Philip C (Stepson of Resident) published on 23 June 2020 Submitted via Website
Overall Experience

My stepmother was a resident at Sunrise of Cardiff for over 3 years before her death in December 2019. Throughout her stay there the care she received was always outstanding, particularly in the last 6-9 months of her life when her health issues involved frequent visits to hospital A&E and long periods being bed-bound. Nothing was ever too much trouble for the team who always put her wishes first. From day one she was always full of praise for the staff, the food and the whole environment. I would have no hesitation in recommending Sunrise for anyone looking for a supported living home.

Reply from Sara Reading, General Manager at Llys Cyncoed

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Cardiff – particularly at such a difficult time. The team here are so grateful that your stepmother had such a positive experience of the home, and this extended to family members and friends.

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Review from Geoff C (Son of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

The ethos in the home is very good. Staff really appear to enjoy working there and this positive ethos communicates to the residents. The activities for residents are numerous and well-conceived. The building is very well designed and gives the feeling of being in a luxury hotel. It is spacious and the bistro is particularly effective. The garden is lovely and is used daily - a feature my mother really appreciates. Communication over the lockdown period has been very good.

Reply from Sara Reading, General Manager at Llys Cyncoed

Sunrise of Cardiff appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Review from Margaret A (Niece of Resident) published on 22 May 2020 Submitted via Website
Overall Experience
I am very pleased that we were able to have my auntie living here in Sunrise. I am happy she is being looked after well in these difficult times. I visit at least once a week and it is a lovely place to be. There are plenty of things going on for those who want to take part. I sometimes take my grandchildren, to the delight of my auntie and the other residents. They are made welcome too with toys and space in the family room. The staff are friendly and caring and the place is bright and clean.

Thank you all very much for looking after my auntie.

Reply from Sara Reading, General Manager at Llys Cyncoed

Sunrise of Cardiff appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your auntie has settled in well.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 26 May 2026
  • Well-being
    Excellent
  • Care and Support
    Good
  • Environment
    Excellent
  • Leadership and Management
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (47) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Llys Cyncoed.

Awards / Recognitions (127)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Llys Cyncoed.

Meet the Team (1)

Carley Hunt
Carley HuntJob Title:General Manager

I have worked in care since 2011 and now hold a level five diploma in health and social care. I have also completed several other courses that have helped me work my way up from care assistant to my current role as home manager.

I chose to work for Care UK specifically because of its commitment to providing person-centred care. As an organisation, it values continuous development, teamwork and compassion. There is also a strong framework of support for anyone who wants to progress in their career.

A good home manager must be highly organised and be genuinely committed to delivering the highest standards of care. Patience, empathy, leadership skills and excellent communication are all equally important.

There are so many highlights to my role, and I take great pride in ensuring Llys Cyncoed is a warm, inclusive and safe environment for residents and colleagues. I feel privileged that I have been promoted to manager in a home where I have grown professionally over the last ten years.

One of my favourite parts of the day is the time I spend with residents. I always make sure to join in the daily anagrams challenge. As well as testing my word-puzzle skills, interacting with residents helps me better understand the support they need.

Taking time to be with residents is also a great reminder of why I chose a career in care, which was to make a positive difference in people’s lives.

Most of my time outside of work is joyfully filled by my two young children. I enjoy reading, going for walks in nature and along the beach. I also have a newly found hobby of buying houseplants.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Llys Cyncoed to verify any information. View our terms and conditions. Llys Cyncoed has an Enhanced Service -more info.