Llys Cyncoed

Very helpful and supportive staff friendly and well-maintained home. Good food. Plenty to do. Always offered a hot drink on arrival. Modern light ambience. Could do with better car parking for visitors.

Llys Cyncoed is a truly amazing place from every point of view. All staff are polite, caring, friendly, professional, welcoming etc. and communication with residents and their families is second to none. Nothing is too much trouble for any of the staff they are happy to provide whatever a resident needs or would like including food options. The atmosphere is relaxed peaceful and welcoming and the place is immaculately clean and user friendly. I would highly recommend Llys Cyncoed to anyone.

The staff at Llys Cyncoed have been extremely kind and friendly to my mother and all the members of our family who have visited. This includes the management, concierge staff, carers, housekeeping, every single member of staff. There is a lovely atmosphere and Mum has been happy and well looked after during her two months here.

Mum has been a resident for 6 months with a dementia condition. She was no longer able to live on her own independently despite daily visits from the local care support team. We tried hard to make that work but it wasn't to be. At Llys, mum has benefited greatly from having a structured day and routine, with social interaction and dedicated people looking out for her and caring for her with quiet time in her room when she needs it. The staff and the level of care have been brilliant and that has taken a lot of worry and stress from her family. We have made her room at Llys really homely and it was fantastic that Llys allowed us to do that and have familiar things around her, really important. Mum feels at home at Llys and is being cared for and looked after wonderfully. The staff take a really personal interest in mum and encourage her to remember and talk about things that have been important to her. The staff keep the family constantly updated too which is great. Thank you so much.

We moved mom here when she was no longer able to live independently with dementia. We viewed a number of care homes before moving her and we felt here was the best place for her. During the viewing, the staff took time to learn about mom and make suggestions on the best support for her.

Mom has been a resident for six months and I've been consistently impressed with the staff and the level of care they provide. I'm kept fully up to date with everything to do with mom's care. I no longer worry about phone calls as I know she's safe and well looked after. Her well being has improved significantly and it's all thanks to the staff.

My in-laws first had an initial 2-week respite in September 2021 whilst we went on holiday. They had both had a number of falls at their bungalow so we were pleased when the home could take them in. My father-in-law has vascular dementia at the age of 91 and my mother-in-law is frail at 88 and has had significant problems with her legs since falling. In November, they initially moved in for respite following another fall but they have been so impressed with the level of care, attention to detail, empathetic attitudes of the staff, and the standard of the accommodation that they have now decided to stay permanently. The staff have been so supportive to us in many ways and have kept us fully informed of any issues relating to their health, well-being, and care requirements. We really cannot thank them enough. We love the fact that we can take our dog in to see them - the staff and other residents have also enjoyed a waggy tail.

Overall pretty good. Tend to be over careful about contacting relatives as sometimes we are told that something has happened which is fairly minor eg sore finger, sore foot, fall but no damage. It would be helpful if someone on duty was qualified to make decisions about the seriousness of something, seem too quick to call a doctor or ambulance due to reluctance to take responsibility. Fees are high enough to warrant such a member of staff.

My mother moved to Llys Cyncoed during the Summer of 2020, obviously, you want the best possible environment for your loved one to be in, having reviewed a lot of Care homes, I finally chose Llys Cyncoed (formerly Sunrise) as when I first made contact, they couldn’t have been more helpful, putting my mind at rest, it’s quite traumatic going through this journey, for your loved one. I made the right choice, my mum has settled, the staff are so warm and caring, you feel as if you are part of their family as well, someone you can talk to if you have any concerns, a lovely environment to live in, the gardens are beautiful in the summer, I’m a very happy daughter, because my mum is happy and contented, and that’s the most important thing for me

We would highly recommend this care home to anyone who needs it.

Excellent all around. Home; Cleanliness; Food; Care; People Superb.

Having spent the last fifteen months of her life in this care home, my mother was as content and relaxed as she could have been in many years. The care home surpassed my expectations in all aspects of care. The physical environment and the attention of the carers made visiting my mother a pleasure even during Covid. The care team and staff were phenomenal and totally devoted to protecting and caring for each and every resident

I've felt confident that the teams act in my parents best interest.

I cannot praise Sunrise of Cardiff enough for what they have done for my mum during the time she has been a resident in the reminiscence unit there. Since the first day, she moved in back in May 2016, staff have always gone the extra mile to ensure she is happy and enjoying life. During what was a very difficult time for us as a family, Sunrise reassured me that Mum was in good hands, and I could see this was the case every time I went to visit. The manager and his team are first class, and no problem is too big or too small. The way the home has handled the COVID-19 pandemic as been nothing but excellent - I have been able to video call my mum regularly, and also book visits when it has been permitted under safe circumstances. Email communication is always on a weekly basis to families also. Thank you so much from the bottom of our hearts for being so caring and kind towards Mum. You have given her such a wonderful quality of life. Truly the best of the best!

An excellent and caring home which has dealt with the past few months during lockdown/covid19 in a hugely professional and caring manner, putting the health and safety of the residents first at all times. Great staff who go out of the way to help residents and their families.

Mum's dementia means she is now in the Reminiscence area and is cared for there with great kindness. Sunrise is a lovely place with lovely people who care.

My mum has been an assisted living resident of Sunrise Care Home Cardiff since October 2019 and has settled in really well. She has a lovely room with an en-suite. The home is beautifully decorated with lovely landscaped gardens. The staff are very caring and make every effort to promote a homelike environment. The management team are very professional. I have been really impressed with how the home has contained and managed the recent Covid-19 outbreak and kept our loved ones safe. I feel totally confident that my mum is receiving the best care.

My Mum has been a resident in Sunrise since August 2017 and I cannot speak highly enough of the care she has received. My Mum is not the easiest person to manage but the patience and care shown to her has been exemplary. I live in London and therefore it is hard to stay in frequent contact although my sister is closer, and the communication and quick response on email to any queries has been impressive and reassuring. The past three months have been especially tough and my Mum, to my knowledge, has had at least two Covid tests, both of which were negative. The team at Sunrise Cardiff have been amazing throughout this Covid-19 period and they deserve high praise for their work.

My stepmother was a resident at Sunrise of Cardiff for over 3 years before her death in December 2019. Throughout her stay there the care she received was always outstanding, particularly in the last 6-9 months of her life when her health issues involved frequent visits to hospital A&E and long periods being bed-bound. Nothing was ever too much trouble for the team who always put her wishes first. From day one she was always full of praise for the staff, the food and the whole environment. I would have no hesitation in recommending Sunrise for anyone looking for a supported living home.

The ethos in the home is very good. Staff really appear to enjoy working there and this positive ethos communicates to the residents. The activities for residents are numerous and well-conceived. The building is very well designed and gives the feeling of being in a luxury hotel. It is spacious and the bistro is particularly effective. The garden is lovely and is used daily - a feature my mother really appreciates. Communication over the lockdown period has been very good.

Thank you all very much for looking after my auntie.