Llys Cyncoed

My aunt had to be admitted to hospital and during the course of her stay lost almost all of her mobility. All of the care team at Sunrise worked extremely hard firstly liaising with the hospital and subsequently put in place an augmented care regime. My aunt is now back in Sunrise and has recovered all her original mobility.

After visiting this care home on many occasions prior to my mother moving from respite care into a permanent, I can honestly say I am extremely pleased this is now her home. The exceptional assistance from both management and carers is outstanding.

Very clean, listen and very obliging to making sure mum is comfortable and that we are all working together.

This care home has everything, in-house pets (mum is an animal lover), in-house hairdresser, GP comes to the home weekly, Optician is available upon request.

In my opinion management, and carers have asked all the right questions and most importantly have listed to me when I have needed to convey information.

The carers who deal direct with mum, all know me and now getting to know mum. It is almost like an extended family.

Rooms are spacious with lovely views.

The day trips are an added bonus as they have their own minibus.

I really want to say a huge thank you to staff.

My parents (96 and 97) have different needs, assisted living and nursing, having different care workers and nurses for them is a problem good that they are in the same room. Garden not very accessible. Accommodation and activities excellent. Food excellent. Care a bit hit and miss at times but probably better than most homes. Staff very accessible and nice atmosphere concierge system excellent.

My friend has been treated with great respect. Carers have been fab. Especially one in particular who goes the extra mile.

Very happy with the care and attention that my husband receives. The staff are always very friendly and helpful.

I have been a visitor for the last six months.

My father stayed here only for a short time between November 2016 and March 2017. The care he received from day one was excellent. The facilities were of a very high standard, although he didn't have much chance to use them, in the last few weeks he became very ill and the care and compassion shown to him by all levels of staff was amazing. I can't thank you all enough, a highly recommended place on behalf of the rest of dad's family. We can't thank you enough!!

Staff are very friendly but too few in number. A number of residents seem to be left on their own in the lounge area - it would be nice to see staff encouraging groups to talk to the lonely ones who may need help to join in.

Wonderful calm atmosphere plenty of activities. Respect of individuals excellent. Good rooms and able to bring own furniture which helps residents to settle well and excellent assisted living service.

Complaints to head office management were met with a lack of serious engagement with issues of safety and care.

My mother has been in Sunrise for two years now and she is loving it. She is looked after extremely well and is happy.

5*. Staff, cleanliness, attention - fantastic. Mum's only complaint is the food.

All the staff are warm and welcoming. Every time I come to visit my dad, nothing is too much trouble for them despite them being busy most of the time. When I leave my dad I can rest assured he is in the best place, safe well fed and secure.

My husband has been in Sunrise of Cardiff for 30 days respite when I could not longer look after him. The manager was extremely helpful in facilitating him coming to Sunrise of Cardiff, even to sending carers to visit my husband at his daughter's house where he was staying. My husband who is retired and rather deaf found it difficult to communicate with the men on his table, who were also deaf. He is reluctant to speak to a group of women who sit in the bistro. There are very few men who socialise downstairs so he has been heavily reliant on me for company. I encourage him to join in the activities but a lot of those, especially those after supper, were not led by anyone. The concierge would pour drinks and put some music on, but 'meditation' for example was not structured or led. So activities for my husband have been disappointing. The evenings then are very long as supper is at 4.45.

Sunrise of Cardiff is a wonderful residential home. My mother is very happy there and that gives me peace of mind that she is in the best place for her needs. The care is very good all of the staff are lovely, food fantastic and wonderful rooms to have activities, gardens kept well. Treated with care and dignity at all times 100% the best.

All staff are welcoming. When feedback is given a response is evident. Residents are encouraged to participate in activities.

It is only when visiting and having a relative to stay in residential care that you realise what an extraordinary job is done. All of the care staff here are exceptional and never have I had any concerns for my relatives safety. Not sure I can afford to move in yet!

Mum has had such a good time throughout Christmas and into the New Year, all the way through to her birthday towards the end of January. She has been fully engaged with many of the activities organised and having been at Sunrise for about six months or so, is not only mentally more alert but physically and healthy and very content.

The general standard of Sunrise is very good. However the food is not that good when you look at the costs residents have to pay. There is a lack of quality and variety. The kitchen is closed sometimes and good quality sandwiches are not generally available. Activities are poor with no stimulation for residents. There seems to be a lack of soft drinks and snacks available and no themed evenings arranged. The cheese and wine evenings are poor with a lack of quality and quantity.