Llys Cyncoed

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF
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10 92 Reviews
  • Llys Cyncoed, Cardiff
Llys Cyncoed's dedicated team provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

Residents can choose from a range of accommodation options, including some suitable for couples. There are plenty of beautiful, shared spaces to enjoy such as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are wheelchair-friendly, landscaped gardens that offer a peaceful environment.

The award-winning, chef-led kitchen team produce delicious food while the lifestyle team arrange a varied activity programme and outings to local areas of interest in the home’s minibus. The passionate and dedicated team at Llys Cyncoed ensures that all individual needs and requirements are met.

Llys Cyncoed was awarded an ‘excellent’ silent rating (silent ratings were introduced in April 2023) across all domains following an unannounced inspection by Care Inspectorate Wales (CIW) in September 2024. Recognising the dedicated team of skilled professionals who provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1480

These prices are only a guideline, please contact Llys Cyncoed to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Carley Hunt (General Manager)

Local Authority / Social Services

Admission Criteria

  • Full individual needs assessment prior to admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (99)
  • Single Rooms with ensuite Wet Room (97)

Llys Cyncoed Reviews (92)

Total of 92, showing 61-80
10

Llys Cyncoed has a Review Score of 10 (9.952) out of 10, based on 23 reviews in the last 2 years. Over all time Llys Cyncoed has 92 reviews.

Overall Experience

  • 70
  • 20
  • 2
  • 0
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Date Published

92
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9
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Review from Maureen (Partner of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff generally are good. The decoration is generally poor and depressing. Seating is appalling in communal areas. There is little or no encouragement for residents to take exercise e.g. in the garden where possible. Other activities can be good, but not often.
Why does Sunrise have a food hygiene
rating of only 3?

Reply from Sara Reading, General Manager at Llys Cyncoed

We are disappointed to receive this feedback. As our residents, their families and friends already know, Sunrise of Cardiff is being refurbished and this will provide new furniture, seating and décor throughout the home. Every resident has a personal care plan tailored to their individual needs and preferences. We encourage our residents to participate in the many activities and trips we offer. However, we respect individual choice if a resident does not wish to take part.

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Review from David L (Son of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for the last two and a half years. He has a large and light room, furnished with many of his own items, The public rooms are spacious, with a number of small areas for more personal meetings. Meals are good with plenty of variety. My father particularly enjoys the trips
out in the minibus, usually three times per week. But most importantly, the staff are excellent, kind, friendly and always with enough time, never hurried.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from K A (Son of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother regards Sunrise as her home which is a testament in itself. The home has made significant improvements in the last 12 months and it is hoped that these will continue under the new general manager.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from David C (Son of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with the service and the caring and friendly environment. The staff are very supportive and my mother seems to enjoy the family type feeling in the Reminiscence (Dementia) section and is often smiling and having fun and is having a new lease of life. She enjoys the trips out to
various locations in the Cardiff area and the staff always seem to vary the entertainment provided.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Phil C (Stepson of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Health issues have made the past few weeks very challenging for my stepmother.
The care and support given to her at Sunrise has been outstanding. Nothing has been too much trouble and both management and staff have been brilliant.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Diana M (Daughter of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise staff have cared for my mother whose dementia is accelerating fast. They have carried this out so caringly and professionally that she and I have only good words for them. She has had health concerns addressed with great sensitivity, physical needs gently cared for, while preserving her sense
of dignity too. Everything possible has been done to engage her in all activities that she is capable of.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from P C (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Staff are excellent, extremely clean, very warm and welcoming. They have their own bus, providing residents with trips out three times a week. The dog is very friendly. Rooms are spacious and provide everything that is needed. Lots of activities. The food is outstanding. I have enjoyed sitting
in the very spacious comfortable lounge. The management know what they are doing I highly recommend to anyone thinking of going.

Reply from Marketing, Marketing at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from Alison P (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Entering Sunrise of Cardiff has made a huge difference to my parents and the family. Just knowing they are being cared for and well fed is very reassuring.

Reply from Marketing, Marketing at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from Simeon L (Son of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise Senior Living Cardiff provides a truly excellent service all around. The location, property and grounds are very well presented and maintained to a high standard. Accommodation standards are very high and clean looking. The staff are very friendly and willing to help others needs. Meal times
are very prompt and a varied choice according to the nutritional needs of the resident. The activities are very well thought of and provision of a minibus for regular excursions to surrounding areas and attractions.


It is reassuring than your loved ones are well looked after which in return is less stress on the family.

Reply from Marketing, Marketing at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from Russell S (Son of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this establishment to be of a generally high standard. Some minor issues but nothing to be alarmed of.

Reply from Marketing, Marketing at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Cardiff Team

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Review from Michael O (Son of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residence is clean and welcoming with a large variety of activities for residents. The whole staff are caring and friendly. The senior staff are extremely helpful and understanding with a residents individual needs. All carers are well trained and keep relatives informed about any changes affecting
residents. All of the staff are very resident focussed and encourage residents to try activities that may not have been considered in the first instance.
The whole place really feels like home and addresses all an individual's needs.

Reply from Marketing, Marketing at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from Kath P (Niece of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Cyncoed Rd Cardiff is a truly lovely place, immaculately clean, furnished and maintained to the highest standard. My aunt is looked after beautifully by lovely caring staff and is very, very happy. Thank you to all the staff, they do an amazing job!

Reply from Marketing, Marketing at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from C E (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is beautiful. Staff are beyond excellent and the facilities and caring are wonderful. Nothing is ever too much trouble and they care about the family of the resident. I can't wait until I reach the age where I can qualify to move in.

Reply from Marketing, Digital Marketing Executive at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team.

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Review from Geoff J (Nephew of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had to be admitted to hospital and during the course of her stay lost almost all of her mobility. All of the care team at Sunrise worked extremely hard firstly liaising with the hospital and subsequently put in place an augmented care regime. My aunt is now back in Sunrise and has recovered
all her original mobility.

Reply from Marketing, Digital Marketing Executive at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from Trish C (Daughter of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting this care home on many occasions prior to my mother moving from respite care into a permanent, I can honestly say I am extremely pleased this is now her home. The exceptional assistance from both management and carers is outstanding.


Very clean, listen and very obliging to making

sure mum is comfortable and that we are all working together.


This care home has everything, in-house pets (mum is an animal lover), in-house hairdresser, GP comes to the home weekly, Optician is available upon request.


In my opinion management, and carers have asked all the right questions and most importantly have listed to me when I have needed to convey information.


The carers who deal direct with mum, all know me and now getting to know mum. It is almost like an extended family.


Rooms are spacious with lovely views.


The day trips are an added bonus as they have their own minibus.


I really want to say a huge thank you to staff.

Reply from UK Marketing, Marketing Assistant at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from Ian H (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents (96 and 97) have different needs, assisted living and nursing, having different care workers and nurses for them is a problem good that they are in the same room. Garden not very accessible. Accommodation and activities excellent. Food excellent. Care a bit hit and miss at times but probably
better than most homes. Staff very accessible and nice atmosphere concierge system excellent.

Reply from UK Marketing, Marketing Assistant at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Cardiff Team

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Review from J C (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been treated with great respect. Carers have been fab. Especially one in particular who goes the extra mile.

Reply from UK Marketing, Marketing Assistant at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team.

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Review from Patricia I (Wife of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention that my husband receives. The staff are always very friendly and helpful.

Reply from UK Marketing, Marketing Assistant at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team.

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Review from Susan M (Friend of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Sunrise Senior Living, I would describe as excellent.
As a regular visitor, I have found the staff very helpful and my friend has been treated, since arrival, with dignity.
I would recommend Sunrise Senior Living to anyone considering residential care.
I have been a visitor for the
last six months.

Reply from UK Marketing, Marketing Assistant at Llys Cyncoed

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Review from Mark (Son of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here only for a short time between November 2016 and March 2017. The care he received from day one was excellent. The facilities were of a very high standard, although he didn't have much chance to use them, in the last few weeks he became very ill and the care and compassion shown
to him by all levels of staff was amazing. I can't thank you all enough, a highly recommended place on behalf of the rest of dad's family. We can't thank you enough!!

Reply from UK Marketing, Marketing Assistant at Llys Cyncoed

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Cardiff – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Llys Cyncoed is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Llys Cyncoed is calculated as follows: ( (258 Excellents x 5) + (13 Goods x 4) ) ÷ 271 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Llys Cyncoed is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (102)

Meet the Team (1)

Carley

Carley Hunt

Job Title: General Manager

I have worked in care since 2011 and now hold a level five diploma in health and social care. I have also completed several other courses that have helped me work my way up from care assistant through to my current role as home manager.


I chose to work for Care UK specifically, because of its commitment to providing person-centred care. As an organisation, it values continuous development, teamwork and compassion. There is also a strong framework of support for anyone that wants to progress in their career.


A good home manager must be highly organised and be genuinely committed to delivering the highest standards of care. Patience, empathy, leadership skills and excellent communication are all equally important.


There are so many highlights to my role, and I take great pride in ensuring Llys Cyncoed is a warm, inclusive and safe environment for residents and colleagues. I feel privileged that I have been promoted to manager in a home where I have grown professionally over the last ten years.


One of my favourite parts of the day is the time I spend with residents. I always make sure to join in the daily anagrams challenge. As well as testing my word-puzzle skills, interacting with residents helps me better understand the support they need.


Taking time to be with residents is also a great reminder of why I chose a career in care – which was to make a positive difference in people’s lives.


Most of my time outside of work is joyfully filled by my two young children. I enjoy reading, going for walks in nature and along the beach. I also have a newly found hobby of buying houseplants.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Llys Cyncoed to verify any information. View our terms and conditions. Llys Cyncoed has an Enhanced Service - more info.