Llys Cyncoed

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF
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10 96 Reviews
  • Llys Cyncoed, Cardiff
Llys Cyncoed's dedicated team provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

Residents can choose from a range of accommodation options, including some suitable for couples. There are plenty of beautiful, shared spaces to enjoy such as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are wheelchair-friendly, landscaped gardens that offer a peaceful environment.

The award-winning, chef-led kitchen team produce delicious food while the lifestyle team arrange a varied activity programme and outings to local areas of interest in the home’s minibus. The passionate and dedicated team at Llys Cyncoed ensures that all individual needs and requirements are met.

Llys Cyncoed was awarded an ‘excellent’ silent rating (silent ratings were introduced in April 2023) across all domains following an unannounced inspection by Care Inspectorate Wales (CIW) in September 2024. Recognising the dedicated team of skilled professionals who provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided by Llys Cyncoed

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1722
  • RESPITE Self-Funded Residential Care: from £1952
  • RESPITE Self-Funded Residential Dementia Care: from £2066

These prices are only a guideline, please contact Llys Cyncoed to find out the exact price for your requirements.

Contact Llys Cyncoed to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Llys Cyncoed to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carley Hunt (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (99)
  • Single Rooms with Ensuite Wet Room (97)

Llys Cyncoed Reviews (96)

10

Llys Cyncoed has a Review Score of 10 (9.951) out of 10, based on 26 reviews in the last 2 years.
Over all time Llys Cyncoed has 96 reviews.

Overall Experience
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Reviewer Connection to Llys Cyncoed
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Review from A W (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a period of respite Mum made the decision herself to stay on permanently at Llys Cyncoed and luckily a lovely room was available. She was finding life at home, by herself, very lonely and managing daily tasks was definitely becoming very challenging for her. This decision was not an easy one to
make. It's 6 months on now and we are so very pleased at how Mum has settled in. All of the members of the care team are always welcoming, warm and friendly. They are kind, incredibly caring and very supportive of Mum and the rest of the family. We now enjoy quality time with Mum knowing that she is safe and secure with a professional team of people who have her very best interests at heart. Thank you all!!
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for taking the time and writing this lovely review of us! We are delighted that you are so happy and it is a pleasure to be able to care for your Mother.
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Review from Paul H (Friend of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My good friend has recently passed on due to stage 4 Pancreatic cancer and was in hospital for at least a month back in April 2025. During this ordeal we started to look for alternative care options for him and narrowed our choice down to two care homes in Cardiff. We took my friend round both and he
immediately settled on Llys Cyncoed Care home in Cardiff, where he remained for the next 4-months until his death on 28 October 2025. Adrian's stay at Llys Cyncoed was fairly brief, but the care he received was exceptional and as far as he could, given his circumstances, he enjoyed his time at the home. The staff were magnificent throughout .... especially toward the end, when it was particularly 'harrowing' for us to visit as friends and family, but equally challenging for the staff looking after him. I cannot thank them enough for the care and attention they all showed my friend and the dignity he was able to maintain right to the end.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for writing this heartfelt review of us, we are very grateful for your kind words
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Review from Nicola K (Niece of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Llys Cyncoed highly enough. From initial enquiries to the outstanding level of care received during a particularly difficult time. The care team became friends and the level of assistance and compassion shown was second to none. Everyone there is treated as an individual with their
particular needs, likes and dislikes catered for as closely as possible. From personal experience I can say that the staff went over and above what could have been expected, not only for the resident, but for friends/family also. The home is beautifully appointed, with many large social rooms and an exquisite dining room and gardens. There are numerous activities and trips organised for anone who wishes to take part. But above all, what shines through is the dedication, compassion and friendliness of all of the people, in whatever capacity, that work there. Thanks to all of you - for taking such wonderful care of my relative - and for the great kindness and care that you also showed to me.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for taking the time to write this review, and thank you so much for your very kind words.
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Review from Sue F (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is no doubt that Llys Cyncoed is an absolute exceptional care home.
We visited many before choosing and we are so glad we made it our choice.
From the start of this difficult journey the staff have gone above and beyond in supporting us with mum and their attention to detail is excellent.
Extremely
homely, excellent food, daily entertainment and activities, outstanding staff, very welcoming and mum is made to feel so comfortable and safe.
Would definitely recommend Llys Cyncoed and would like to thank all staff for making us feel at home.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for leaving this wonderful review! The journey into seeking care for a loved one can be so difficult and we are delighted that you chose us and are so happy with everything
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Review from R C (Son of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to all at Llys Cyncoed for the exceptional level of care and support given to my parents over the last five years. I cannot praise the team highly enough for the loving and welcoming environment they create for residents and their visitors. Accommodation, facilities and housekeeping
are all to a very high standard and the quality of food is excellent. There are numerous social activities and trips for those who wish to participate but there is no pressure to join in for those who prefer to live more independently. The team frequently go the extra mile to fulfil the preferences of individual residents and adapt to their changing needs. My parents came to regard many of the staff as friends and I was always grateful for the support provided to me as a family member and the welcome I was offered whenever I called in or visited. I have nothing but praise for the staff and would not hesitate to recommend Llys Cyncoed to prospective residents and their families.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for writing this wonderful review of us, and it was a pleasure to have been able to care for your wonderful parents.
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Review from Graeme i (Husband of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident in the secure accommodation for nearly 5 years. I have nothing but praise and admiration for the work that the staff do. In 5 years there has only been one hiccup which was swiftly dealt with.
The ambience, food and facilities are excellent. IT's expensive but the extra
cost over the other other facilities available in the area is , if it can be afforded , well worth while.
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Review from Ceri P (Daughter-in-law of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a truly fantastic care home. We are thrilled that our family member has settled so well and that is truly down to the dedication of all staff members. Everyone contributes to make the residents and families feel that Llys Cyncoed is genuinely a home from home. Of course the building is superb but
it's the people who make this place so special. I would have no hesitation in recommending Llys Cyncoed to anyone. You really do go the extra mile, a huge thank you to you all. If family members are considering a care home, Llys Cyncoed is a definite, you will not be disappointed.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for taking the time and writing this beautiful review for us. We are delighted that the family are all so pleased with everything that we do.
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Review from J D (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't have found a nicer care home for Mum. It's like moving in with a big friendly family! Mum's been here for a year now and there's always plenty to do every day from puzzles, number games, bingo, flower arranging, cinema and even in-house singers and musicians every week. Mum especially enjoys
trips out on the minibus and still gets in some retail therapy at the shops every so often! Mum's made lots of friends, enjoys nutritious homemade food and makes use of the lovely garden. The staff at all levels at Llys Cyncoed are very professional, friendly and approachable, nothing is too much trouble, their priority is the resident's happiness. The social areas are perfect, open plan but split into a Bistro area for coffee and cakes, the parlour for TV and relaxing and the restaurant where tables are beautifully dressed and an upstairs room also used for activities and to watch films. There's a family room for special occasions but Llys Cyncoed love an excuse to have a party for everyone.
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Review from Jonathan P (Son of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in residence for almost a year now. Both the facilities and level of care have been excellent. There are plenty of options with regards to activities, both on and off-site and the ratio of resident to staff means there is someone on hand at short notice to help. The food is generally
excellent and the menu is varied, there are also plenty of other options available outside of meal time.
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Review from Mike E (Son of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum arrived at Llys Cyncoed in mid-July, she has become so relaxed and secure. The staff have engaged with her in a way that lets her feel a part of the home and not just a resident. She is thriving as our family had hoped for.
The surroundings, the food, and the atmosphere are truly enabling.
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Review from David E (Son of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first visit, I have been impressed by the professionalism of all staff, the quality of the care provided to my mother and the evident warmth and concern shown to residents and family members.
The facilities, environment, food and services offered are exceptional. My mother is a much happier
person after only a few weeks in Llys Cyncoed.
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Review from Sophie M (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at Llys Cyncoed Care home for two years. The staff are totally dedicated and caring. My Dad has Parkinson's and so he requires quite a lot of personal care which I have found to be carried out in a very professional and caring manner. The resident comes first. I have been
contacted by the staff immediately when Dad was taken ill and an ambulance was called. Lovely staff stayed with Dad the entire time. I have regular contact about any updates on Dad which is helpful. The staff organise lots of social activities and trips out so there is something for everyone. Dad particularly enjoys the quizzes and giant crossword. There is live sport televised so you never miss out on a game, a Wimbledon final or the Olympics. There is a lovely garden too which Dad has been able to enjoy at times. I can't fault this care home for Dad. I know he is in caring and expert hands so I can rest easy. Thank you to all the great staff at Llys Cyncoed.
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Review from A T (Nephew of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not have hoped for a better setting for my aunt's residential care. The facilities, food and care provided by all the staff are absolutely first-class, and we are so pleased and grateful that she is in safe hands and being looked after so well. It is a great comfort to see how much you all
genuinely care and connect with residents to make them feel at home. Thank you to all at Llys Cyncoed.
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Review from Susan M (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has spent most of her days at Llys Cyncoed and as I live in Canada the feedback and details were very comforting for me.
Though far away I had video calls set up with no hesitation from staff which was great. I have had the opportunity over the last 12 months to spend quite a lot in there
up until my mom's passing (the staff were amazing). Seeing for myself Llys Cyncoed is immaculate from the inside out the decor is outstanding and an atmosphere of warmth. In saying all this it goes much deeper it's the core of which is the staff. They are the most genuine loving and caring that I have met from concierge to management and staff in all departments which for me was the most important factor for which I am deeply thankful. My mom was on the terrace (dementia floor) she was very respected and loved as all other residents. It's a very difficult and emotional time to place a loved one in a home I would highly recommend this care home without any hesitation!
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Review from J F (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Llys Cyncoed has lived up to my hopes and expectations; primarily, that my mother, who has Alzheimer’s, is cared for with dignity, professional expertise and kindness.
In addition, I enjoy being there. The minute you walk through the door you feel welcome and part of a community, thanks to all the
staff who contribute to the care home.
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Review from J H (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has just moved in and we've shared lunch with her. Our waiter has given us five-star service. All in all, so far, everything has been amazing and all the staff, without exception, have been amazing.
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Review from Julia C (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents initially attended respite care due to their recent ill health. They are being so well looked after and supported and cared for that they have now decided to remain as permanent residents, and are thriving from the care provided. The move from a temporary to permanent resident was conducted
by the Home very easily and the family kept informed of the process. It is wonderful that this home allows married couples to stay together as my parents have been together for over 60 years and would not want to be separated. They are in their own room and can also mix with other residents socially. They recently celebrated their wedding anniversary and the home made a lovely celebration for them. The home is providing excellent care for both of them and the family is now less stressed and are more at ease. So it is not only the residents that benefit but also their families as well.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you for taking the time to write such a lovely review for us!It is wonderful having your parents live here with us and we are delighted that you are all so happy with everything
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Review from A P (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind, caring, considerate and empathetic staff make this home so special. My mother has settled very quickly and is happy and healthy residing here.
Excellent facilities, great food, fun activities and a family atmosphere all combine to create a ‘home from home environment’.
Well done!
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for your lovely review!
We are so pleased that you chose us, thank you again.
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Review from S N (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all staff very professional they have gone out of their way to include my mother in the Lys Cyncoed family. They are all very accommodating and nothing is too much trouble for them they make the time to listen to any concerns you have and act upon them. This makes me reassured that my mother
is receiving the best care she could possibly have.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for taking the time to write this review for us.
We are delighted that your mother and your family are so happy with everything.
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Review from Judith D (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t speak highly enough about Llys Cyncoed. From our first phone call with them, at what was a very stressful time, through the transition into the home and our experience since Dad moved in have been outstanding.
We thought we had found a ‘home from home’ for my dad and we haven’t been disappointed.
The staff are caring, professional, very knowledgeable about dementia and have gone out of their way to welcome Dad and us as his family.
Reply from Elisabeth May, Reviews Team at Llys CyncoedThank you so much for taking the time to write this review.
We are very proud of our team and our home and are delighted that you are so pleased with everything that we have to offer.
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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Llys Cyncoed is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Llys Cyncoed is calculated as follows: ( (291 Excellents x 5) + (15 Goods x 4) ) ÷ 306 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Llys Cyncoed is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

Meet the Team (1)

Carley

Carley Hunt

Job Title: General Manager

I have worked in care since 2011 and now hold a level five diploma in health and social care. I have also completed several other courses that have helped me work my way up from care assistant through to my current role as home manager.


I chose to work for Care UK specifically, because of its commitment to providing person-centred care. As an organisation, it values continuous development, teamwork and compassion. There is also a strong framework of support for anyone that wants to progress in their career.


A good home manager must be highly organised and be genuinely committed to delivering the highest standards of care. Patience, empathy, leadership skills and excellent communication are all equally important.


There are so many highlights to my role, and I take great pride in ensuring Llys Cyncoed is a warm, inclusive and safe environment for residents and colleagues. I feel privileged that I have been promoted to manager in a home where I have grown professionally over the last ten years.


One of my favourite parts of the day is the time I spend with residents. I always make sure to join in the daily anagrams challenge. As well as testing my word-puzzle skills, interacting with residents helps me better understand the support they need.


Taking time to be with residents is also a great reminder of why I chose a career in care – which was to make a positive difference in people’s lives.


Most of my time outside of work is joyfully filled by my two young children. I enjoy reading, going for walks in nature and along the beach. I also have a newly found hobby of buying houseplants.

Frequently Asked Questions about Llys Cyncoed

What types of Care is Llys Cyncoed registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Llys Cyncoed have?

There are 99 Single Rooms.

What are the Facilities & Services at Llys Cyncoed?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Llys Cyncoed to the centre of Cardiff?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Llys Cyncoed to verify any information. View our terms and conditions. Llys Cyncoed has an Enhanced Service - more info.