Sunrise of Cardiff

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF

The Sunrise of Cardiff Assisted Living neighbourhood provides comfort and warmth in a home-like, non institutionalised environment. Their approach to residents is one of individual and personalised care with dignity, independence, privacy and freedom of choice as a priority. They organise many activities which include a variety of trips and social events. The focus is residents’ well being and helping them make the most out of every day. Pets are most welcome. In addition, they offer person centred specialised Dementia care within a Reminiscence neighbourhood. Accommodation sizes vary, but are all designed to provide generous living space with full en-suite facilities in surroundings every resident can be proud to call their home. Mission statement: To champion the quality of life for all seniors.

Group: Sunrise Senior Living

Person in charge: Liz Williams (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Full individual needs assessment prior to admission. Ages 50+.

Single Rooms: 62

Shared Rooms: 19

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Sunrise of Cardiff: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.4 (maximum of 10) for Sunrise of Cardiff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Sunrise of Cardiff in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.535 for Sunrise of Cardiff is calculated as follows: ( (243 Excellents x 5) + (112 Goods x 4) + (19 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 383 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.85 Points relating to the number of positive Reviews for Sunrise of Cardiff is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 17 Reviews ÷ 20 Target = 0.850

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Sunrise of Cardiff has a Review Score of 9.4 (9.385) from 32 Reviews


Average Ratings

  • Excellent
    19
  • Good
    11
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Cardiff?

  • Extremely LIKELY
    22
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Sunrise of Cardiff

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    10
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Very good. Staff are excellent, extremely clean, very warm and welcoming. They have their own bus, providing residents with trips out three times a week. The dog is very friendly. Rooms are spacious and provide everything that is needed. Lots of activities. The food is outstanding. I have enjoyed sitting in the very spacious comfortable lounge. The management know what they are doing I highly recommend to anyone thinking of going.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 04 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

Sunrise is purpose-built for the care of senior citizens of varying degrees of health, physically and mentally. Right from the start and now 4 months into her stay there is a very warm and family like feel with staff always busy and with a personal touch. It has many activities for residents and they are very relaxed and welcoming to visitors. There are plenty of areas for relaxing with family/friends and a beautiful garden and loads of space. The decor is like a very posh hotel. I have no other care homes to compare with but I think maybe staff could be more proactive with residents reluctant to eat. Very clean too.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team.

My mother regards Sunrise as her home which speaks volumes. The home is purpose-built and feels spacious with several communal areas. Uniquely in my experience, it doesn't have a 'care home smell'. The Bistro is a great idea allowing residents to socialise and for visitors to meet with residents. The senior management team has been in place for some time - the team is effective and approachable. My mother particularly enjoys her hydro baths and benefited from keeping her cat. The back garden is a good feature.

Cost is always an issue. The Assisted Living charging scale is a fairly blunt approach, especially for someone like my mother, who is up and down, requiring more intensive help on a sporadic basis. My mother is not a great foodie and is happy enough with the food (I wouldn't be) except on a Sunday evening when I believe there is fewer kitchen staff on duty. Dinner is also too early for her - she is rarely hungry so soon after lunch.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Cardiff Team.

Entering Sunrise of Cardiff has made a huge difference to my parents and the family. Just knowing they are being cared for and well fed is very reassuring.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   4 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 22 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

The care given to my wife is exceptional. The staff consistently go the extra mile to meet her every need. The food is excellent and activities are regular and varied.The management continue to make sure that we are happy with the service provided.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 22 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

Sunrise Senior Living Cardiff provides a truly excellent service all around. The location, property and grounds are very well presented and maintained to a high standard. Accommodation standards are very high and clean looking. The staff are very friendly and willing to help others needs. Meal times are very prompt and a varied choice according to the nutritional needs of the resident. The activities are very well thought of and provision of a minibus for regular excursions to surrounding areas and attractions.

It is reassuring than your loved ones are well looked after which in return is less stress on the family.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 22 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

I have found this establishment to be of a generally high standard. Some minor issues but nothing to be alarmed of.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 22 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Cardiff Team

Sunrise of Cardiff was by far the best home that I visited whilst looking for a long-term care solution for my father. Their approach was friendly, caring, professional and honest. This did not turn out to be a false recruitment facade. Since living at Sunrise of Cardiff, these are the very virtues that my father has benefited from. I am extremely happy with the outstanding care that my father receives at Sunrise.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.6 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 22 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

The residence is clean and welcoming with a large variety of activities for residents. The whole staff are caring and friendly. The senior staff are extremely helpful and understanding with a residents individual needs. All carers are well trained and keep relatives informed about any changes affecting residents. All of the staff are very resident focussed and encourage residents to try activities that may not have been considered in the first instance.
The whole place really feels like home and addresses all an individual's needs.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 15 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

I have been delighted with the care given to my father, who has been a resident for 12 months. His room is very spacious, well equipped with kitchenette and full en-suite facilities. He has brought in many pictures, ornaments and furnishings. Food is excellent. The public rooms are very spacious and well furnished and equipped and many activities are arranged for the residents. My father particularly enjoys the minibus trips three times a week. The garden is also a highlight, well maintained, very large, excellent for daily walks, and with plenty of seating.
Most importantly I must pay tribute to the staff. They are lovely - so patient and caring.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 15 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

My stepmother has been at Sunrise of Cardiff for about 18 months. She is in the assisted living area which is more like living in a hotel than a home. Staff to resident ratios always seem to be very good. In all this time I have not seen anything to make me feel that this is anything other than a caring environment. My stepmother has nothing but praise for the caring nature of the staff. Everywhere is always clean and tidy and there are lots of activities going on if people want to be involved. She is always complimentary of the food. I've eaten at Sunrise myself and was very impressed with the quality of the food. Like everything in life, you get what you pay for. Sunrise isn't cheap but I would have no hesitation in recommending it.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   4.4 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 15 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

Sunrise of Cyncoed Rd Cardiff is a truly lovely place, immaculately clean, furnished and maintained to the highest standard. My aunt is looked after beautifully by lovely caring staff and is very, very happy. Thank you to all the staff, they do an amazing job!

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.4 out of 5

Marketing, Marketing at Sunrise of Cardiff responded to this review on 15 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

This home is beautiful. Staff are beyond excellent and the facilities and caring are wonderful. Nothing is ever too much trouble and they care about the family of the resident. I can't wait until I reach the age where I can qualify to move in.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Cardiff responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team.

My aunt had to be admitted to hospital and during the course of her stay lost almost all of her mobility. All of the care team at Sunrise worked extremely hard firstly liaising with the hospital and subsequently put in place an augmented care regime. My aunt is now back in Sunrise and has recovered all her original mobility.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   4.4 out of 5

Marketing, Digital Marketing Executive at Sunrise of Cardiff responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

After visiting this care home on many occasions prior to my mother moving from respite care into a permanent, I can honestly say I am extremely pleased this is now her home. The exceptional assistance from both management and carers is outstanding.

Very clean, listen and very obliging to making sure mum is comfortable and that we are all working together.

This care home has everything, in-house pets (mum is an animal lover), in-house hairdresser, GP comes to the home weekly, Optician is available upon request.

In my opinion management, and carers have asked all the right questions and most importantly have listed to me when I have needed to convey information.

The carers who deal direct with mum, all know me and now getting to know mum. It is almost like an extended family.

Rooms are spacious with lovely views.

The day trips are an added bonus as they have their own minibus.

I really want to say a huge thank you to staff.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 26 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

My friend has been treated with great respect. Carers have been fab. Especially one in particular who goes the extra mile.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 17 May 2017:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team.

Very happy with the care and attention that my husband receives. The staff are always very friendly and helpful.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team.

My experience of Sunrise Senior Living, I would describe as excellent.
As a regular visitor, I have found the staff very helpful and my friend has been treated, since arrival, with dignity.
I would recommend Sunrise Senior Living to anyone considering residential care.
I have been a visitor for the last six months.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 29 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

My father stayed here only for a short time between November 2016 and March 2017. The care he received from day one was excellent. The facilities were of a very high standard, although he didn't have much chance to use them, in the last few weeks he became very ill and the care and compassion shown to him by all levels of staff was amazing. I can't thank you all enough, a highly recommended place on behalf of the rest of dad's family. We can't thank you enough!!

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 13 Mar 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Cardiff – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

Wonderful calm atmosphere plenty of activities. Respect of individuals excellent. Good rooms and able to bring own furniture which helps residents to settle well and excellent assisted living service.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

My mother has been in Sunrise for two years now and she is loving it. She is looked after extremely well and is happy.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.9 out of 5

Heather, Marketing Assistant at Sunrise of Cardiff responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

I am very pleased with the care my mother receives. The home has a lovely ethos. The staff are very friendly and the manager clearly leads them well. They are happy around the home. The set up of the building (presumably a standard design) is excellent. The Bistro is a lovely place to chat to her and have a cup of coffee. It feels more like a warm hotel than a care home. My mother is a practising Christian and the fortnightly service run by a local church is a lovely event that is a great encouragement to her. She loves the grounds which are very well met. Her physical needs are met well.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Cardiff Team

All the staff are warm and welcoming. Every time I come to visit my dad, nothing is too much trouble for them despite them being busy most of the time. When I leave my dad I can rest assured he is in the best place, safe well fed and secure.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Manager at Sunrise of Cardiff responded to this review on 12 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We love having your Dad with us at the Community.
The Sunrise of Cardiff Team

5*. Staff, cleanliness, attention - fantastic. Mum's only complaint is the food.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Manager at Sunrise of Cardiff responded to this review on 14 Oct 2016:

Thank you for taking the time to review Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Cardiff Team

The social and activity side of things is a real credit to this home. Unfortunately, since requiring nursing care at a far higher cost my grandmother has experienced many problems with overstretched care staff and often bad attitudes.
Complaints to head office management were met with a lack of serious engagement with issues of safety and care.

How likely would you be to recommend Sunrise of Cardiff? Extremely Unlikely

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Average Rating:   3 out of 5

Staff are very friendly but too few in number. A number of residents seem to be left on their own in the lounge area - it would be nice to see staff encouraging groups to talk to the lonely ones who may need help to join in.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Cardiff responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives and will look into addressing the issues that you have raised.
The Sunrise of Cardiff Team

My husband has been in Sunrise of Cardiff for 30 days respite when I could not longer look after him. The manager was extremely helpful in facilitating him coming to Sunrise of Cardiff, even to sending carers to visit my husband at his daughter's house where he was staying. My husband who is retired and rather deaf found it difficult to communicate with the men on his table, who were also deaf. He is reluctant to speak to a group of women who sit in the bistro. There are very few men who socialise downstairs so he has been heavily reliant on me for company. I encourage him to join in the activities but a lot of those, especially those after supper, were not led by anyone. The concierge would pour drinks and put some music on, but 'meditation' for example was not structured or led. So activities for my husband have been disappointing. The evenings then are very long as supper is at 4.45.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   4.1 out of 5

Sunrise of Cardiff is a wonderful residential home. My mother is very happy there and that gives me peace of mind that she is in the best place for her needs. The care is very good all of the staff are lovely, food fantastic and wonderful rooms to have activities, gardens kept well. Treated with care and dignity at all times 100% the best.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

All staff are welcoming. When feedback is given a response is evident. Residents are encouraged to participate in activities.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   3.8 out of 5

It is only when visiting and having a relative to stay in residential care that you realise what an extraordinary job is done. All of the care staff here are exceptional and never have I had any concerns for my relatives safety. Not sure I can afford to move in yet!

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has had such a good time throughout Christmas and into the New Year, all the way through to her birthday towards the end of January. She has been fully engaged with many of the activities organised and having been at Sunrise for about six months or so, is not only mentally more alert but physically and healthy and very content.

How likely would you be to recommend Sunrise of Cardiff? Extremely Likely

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Average Rating:   5 out of 5

The general standard of Sunrise is very good. However the food is not that good when you look at the costs residents have to pay. There is a lack of quality and variety. The kitchen is closed sometimes and good quality sandwiches are not generally available. Activities are poor with no stimulation for residents. There seems to be a lack of soft drinks and snacks available and no themed evenings arranged. The cheese and wine evenings are poor with a lack of quality and quantity.

How likely would you be to recommend Sunrise of Cardiff? Likely

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Average Rating:   3.3 out of 5

UK Marketing, Marketing Manager at Sunrise of Cardiff responded to this review on 15 Feb 2016:

Thank you for taking the time to review Sunrise of Cardiff.
Your feedback is important to us, as is the care and well-being of all of our residents. We run a full activity program which are tailored to suit individual needs. Our Bistro also offers drinks and snacks throughout the day.
We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team

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Awards / Recognitions

February 2018

April 2017

February 2016

Top 20 Care Homes Wales 2014

Recipient: Sunrise of Cardiff

Date: Saturday 01 Feb 2014

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Job Vacancies

Staff Profiles

Liz

Liz Williams

Job Title: General Manager

Description:

My background is in nursing and I have been fortunate in my career to enjoy a range of employment within both the clinical and care sectors. I joined Sunrise at the beginning of this year and am thrilled to be leading a highly professional, dedicated and motivated team. Each and every day without exception our team provides outstanding care espousing our core values including Respect, Trust, and Joy in Service for our residents. It is so rewarding to see our residents enjoying every day here with good friends, good food and a vibrant activities programme.

Michelle

Michelle Swindenbank

Job Title: Assisted Living Co-ordinator & Registered Manager

Description:

As Assisted Living Co-ordinator I have the wonderful position of being able to see and spend time with residents on an individual basis. Every day is different in my role and it’s the uniqueness of each individual that never ceases to bring me great satisfaction, whether its being able to help deal with any issues or just sharing some special private time. These individuals are my greatest teachers.As Registered Manager I am part of a robust team who work hard together to ensure Sunrise of Cardiff adheres to the regulations stipulated by CSSIW ( Care & Social services Inspectorate Wales) to ensure the community is a centre of excellence.

Elisabeth

Elisabeth May

Job Title: Director of Community Relations

Description:

As part of my role I meet with people who are looking towards the future for either themselves or for a loved one.

I am so proud to be able to show everything which Sunrise has to offer: our beautiful community and gardens, the fantastic room options, activities and entertainment, wonderful dining and outstanding care.

The reward of seeing how people thrive once they have moved in with us is absolutely priceless.

Danny

Danny Langhorn

Job Title: Reminiscence Co-ordinator

Description:

As Reminiscence Coordinator I am privileged to be able to assist people living with dementia on a daily basis . I have been working in the Reminiscence neighbourhood at Sunrise of Cardiff for six years and was part of the Cardiff team that won the Best Dementia Team at the Dementia Awards in 2014.

It is great to work with such a loving team and really strive to provide excellent person centred care and really promote the ethos of seeing the person not the dementia. As a team we really believe that we are able to make a difference and provide a high quality of life for all our residents.

Kate

Kate Baxter

Job Title: Associate Director of Community Relations

Description:

As an Associate Director of Community Relations, I am involved with helping families to make a decision for their loved ones to move into Sunrise of Cardiff. I feel very fortunate to be working within such a beautiful community, and alongside a fantastic team that create a wonderful environment for our residents. It is very rewarding to see how happy the residents are after making such a big decision to move into Sunrise.

Dorothy

Dorothy Wright

Job Title: Activities and Volunteers Co-ordinator

Description:

As Activities Co-Ordinator I am responsible for creating a full and varied mix of events, outings and activities for our residents to enjoy. We have such talented people within our community and it is wonderful to be able to show these talents off with art classes, flower arranging, cake decorating, quizzes and talks to name but a few of the many many things we offer. Non-residents are always welcome to come and join in with us so please feel free to pop in – we guarantee a warm welcome!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Cardiff