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Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran, Torfaen NP44 1AP
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Cwmbran House Care Home, Cwmbran
Cwmbran House Care Home, Cwmbran
Cwmbran House Care Home, Cwmbran

Cwmbran House is a not-for-profit care home and one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families.

Cwmbran House is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas, all alongside the Monmouthshire and Brecon Canal. The team focus on giving a great quality of life to people, whatever their abilities and needs are.

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Care Provided by Cwmbran House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,095N/A

Our bed prices are all inclusive and are bespoke to each individual's needs. We have many funding options available, which we are happy to talk you through. Please contact the care home for further details.

Contact Cwmbran House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lynne Woodrow(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2006
  • Number of floors: 1

Room Information

  • Single Rooms (56)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Visitors ae welcome at any time although the team kindly ask them to avoid protected meal times (12 - 1pm and 4.30 - 5.30pm) unless otherwise agreed. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please.

Parking

  • Ample on-site car parking, free of charge.

Cwmbran House Care Home Reviews (45)

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9.7

Cwmbran House Care Home has a Review Score of 9.7 (9.716) out of 10, based on 16 reviews in the last 2 years. Over all time Cwmbran House Care Home has 45 reviews.

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Review from Barrie H (Brother of Resident) published on 27 July 2026 Submitted via Postal Card
Overall Experience

From the moment I arrive at Cwmbran House, I am greeted by friendly smiling staff. I have always found Cwmbran House to be spotlessly clean (in particular the toilets smelled very fresh on my last visit) All carers and activity organisers have a caring and attentive approach to residents, often with a gentleness of humour. Cwmbran House site is a spacious safe space for residents and their rooms are of adequate size, comfortable + personalised. Small gardens allow residents to exercise, and to enjoy gardening / planting in raised beds. Some recently enjoyed sitting in shade under parasols in the fresh air. The level of care is maintained even in the challenging heat we've experienced recently. A very happy place, often with cheery music being played, encouraging singalongs with residents

Reply from Mihnea-Alexandru Antonescu, Deputy Manager at Cwmbran House Care Home

Thank you for taking the time to share such a thoughtful review. We are delighted to hear that you have consistently experienced a warm welcome from our team and that the care, cleanliness, and atmosphere at Cwmbran House have made a positive impression. It's especially pleasing to know that our...  

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Review from M H (Daughter-in-law of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

As a family we were delighted with the care Mum received. She settled very quickly and was happy & content which gave us great comfort. As a shy lady we worried that she would not integrate well but the lovely atmosphere and the superb daily activities programme at Cwmbran House meant that she exceeded all our expectations. Our grateful thanks go to each and every one of you.

Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you for your kind words, mum has settled well into Cwmbran House, and I will pass on your thanks to the team

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Review from Christina B (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
My mother has made the Cwmbran care home her happy second home .she loves it there .she is so well looked after .The staff are amazing ,patient, kind, understanding, I as a daughter of a resident wouldn't hesitate to recommend the home to anyone . Mam is so happy there ,she has a lovely room great food love and care and attention from the staff .
they have a very good relationship with all the residents.The home is lovely and clean and the games and crafts and numourous things to pass the time in there are amazing . The hairdresser has a salon there and the residents can have there hair done weekly

Also a chiropodist visits regularly, Drs and nurses attend when needed .Im so pleased my mam is there .

Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you so much for your kind words, I will pass on your message to all the staff.

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Review from Caroline K (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card
Overall Experience

On Saturday 18th October my mother was able to celebrate with a large group of family and friends in a special room in Cwmbran House. It was a fantastic celebration. A beautiful cake was provided for this special 100th birthday. Staff were warm, welcoming and professional, before, during and after her birthday. They were genuinely excited with us, such an occasion. Many guests mentioned the hospitality, space, and atmosphere of the home, thank you so much, a fantastic time was had by all.

Reply from Alex Antonescu, Clinical Deputy Manager at Cwmbran House Care Home

Good morning, Caroline. Thank you so much for the review and for the nice words. We will pass on the feedback to our staff. We are glad you had a lovely celebration and all the family felt welcomed at Cwmbran House.

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Review from Sam L (Son of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

Excellent care from the staff. As a family we were reassured Mum was safe, happy and well cared for during her entire stay.

Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you for your kind words, I will pass your thanks on to all the staff.

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Review from R C (Grandson of Resident) published on 21 July 2025 Submitted via Website
Overall Experience

I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always well looked after by the staff who engage with the residents carrying out activities. I really appreciate the staff going above and beyond and updating me on my nan's condition. They also regularly update their social media page which is nice to see when I haven't visited for a few days.

Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you for your kind words, it's our pleasure to look after your nan.

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Review from Carolyn B (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

This is my mum's second respite care for two weeks. All the staff welcomed her back and are absolutely lovely to her. She has alzheimers and can be difficult at times, but I felt absolutely confident leaving her in the care of Cwmbran House when we went abroad for a week. She is a pescetarian and her diet was catered for. All her washing was done and came back smelling lovely. I would have no hesitation in recommending Cwmbran House for respite or full time care. It is a wonderful place and is lovely to know that my husband and I can take a break from caring, and she will be well cared for. Thank you so much.

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Review from Kath K (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card
Overall Experience

My husband and I have been thrilled with the way my mum has settled at Cwmbran House. We have been so impressed with the wonderful care and support that she has received. The activities that have been provided are so life enhancing, and it's so lovely to see Mum enjoying socialising again. We feel everyone there gives their best to care for our loved ones, and we are so very grateful!

Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for your lovely review. We'll pass your kind words on to the team at Cwmbran House.

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Review from D T (Brother of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

Very impressed with the level of care, compassion and understanding of the whole staff. As a family we are more thanhappy knowing my brother is cared for in a very dignified way. More, he is very happy and that is most important to us.

Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Your kind words are very much appreciated by the team at Cwmbran House. Thank you for taking the time to leave a review.

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Review from Angela W (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing games. I am really impressed with the change.

Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for taking the time to leave a review. We'll share your lovely words with the team at Cwmbran House.

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Review from N P (Granddaughter of Resident) published on 20 March 2025 Submitted via Website
Overall Experience
This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care.

Thank you all so much for your hard work!!

Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for your lovely words about Cwmbran House and the team, we really appreciate it.

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Review from A P (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card
Overall Experience

Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is wonderful during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.

Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely review. We will pass your comments onto the colleague team. We are pleased that your mum has settled in well at Cwmbran House.

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Review from Louise D (Relative of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience

My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.

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Review from H D (Son of Resident) published on 26 December 2024 Submitted via Postal Card
Overall Experience

Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.

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Review from C L (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience

Really pleased that my mother in law has such good care.

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Review from B L (Husband of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience
Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care".

Thank you for everything you do to make the people you care for lives better.

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Review from L B (Daughter of Resident) published on 17 July 2024 Submitted via Website
Overall Experience
We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather.
The home is clean and organised with a friendly atmosphere.
Importantly, the staff is very professional; equally essential, residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun).
Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care.
I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too.

12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.

Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely comments, they will be passed on to the team at Cwmbran House.

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Review from S B (Son of Resident) published on 5 July 2024 Submitted via Postal Card
Overall Experience

My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the activity programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.

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Review from L R (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card
Overall Experience

My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother. The care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.

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Review from Wendy H (Daughter of Resident) published on 13 May 2023 Submitted via Website
Overall Experience

I can’t praise this care home enough. The staff are so friendly to visitors and residents creating a lovely vibe in the home. Residents are happy, engaged and very well looked after, being offered a selection of activities daily. My mother is so happy here and loves the craft, singing and various visitors the care home has to entertain residents. Thank you Cwmbran House Care Home, since moving in with you my mother is now thriving and has had a new lease of life.

Reply from David Lewis, Manager at Cwmbran House Care Home

Thank you for the lovely words, it can be a very challenging job at times but feedback like this makes it all worthwhile.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 08 January 2026
  • Well-being
    Excellent
  • Care and Support
    Excellent
  • Environment
    Good
  • Leadership and Management
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Cwmbran House Care Home.

Upcoming Events

There are no upcoming events for Cwmbran House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Cwmbran House Care Home.

Accreditations

There are no accreditations posted yet for Cwmbran House Care Home.

Meet the Team (2)

Lynne Woodrow
Lynne WoodrowJob Title:Home ManagerJoined: 2025

Lynne has worked in care since 2007, progressing from care assistant to home manager. She’s led both nursing and residential homes across south Wales and holds QCF Levels 2, 3 and 5 in Leadership for Health and Social Care.

Known for her professionalism and warmth, Lynne is committed to high standards and building strong relationships with residents, families and colleagues.

Alex Antonescu
Alex AntonescuJob Title:Clinical Lead NurseJoined: 2020

Alex started in care in 2016 as a healthcare assistant and soon after as a team leader and nursing assistant in England.

Alex joined Hafod in 2022 as a staff nurse and soon after became a clinical lead at our Ty Penrhos Care Home and was in charge of different units. Alex then worked at our Arthur Jenkins Care Home to support with medication management and care planning, before taking the opportunity to become clinical team lead at Cwmbran House.

Frequently Asked Questions about Cwmbran House Care Home

What types of Care is Cwmbran House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cwmbran House Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Cwmbran House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Cwmbran House Care Home to the centre of Cwmbran?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cwmbran House Care Home to verify any information. View our terms and conditions. Cwmbran House Care Home has an Enhanced Service -more info.