Greenhill Care Home, Crickhowell, Powys
Greenhill Care Home, Crickhowell, Powys
Greenhill Care Home, Crickhowell, Powys

Greenhill has been purpose-built to provide residential care packages and also welcomes adults with Parkinson’s disease and a dementia diagnosis. Packages are individualised for each resident, taking account of respite, convalescence and palliative needs.

Accommodation in this modern care home is set across one floor providing good wheelchair access. Rooms are bight, spacious and comfortable offering a positive interior for the lives of older people. Landscaped gardens are popular during the summer and there is a choice of social areas. Residents can benefit from the homes close locality to the local shops and bus routes.

The home takes great care to produce a menu of appetising and nutritious food, looking to safeguard health and well-being over the long-term and ensure residents feel happy and satisfied.

Gardening, bingo and arts and crafts are just some of the activities that residents have embraced as part of the home’s life, with many themed events and entertainments also part of the calendar.

Group: Bupa Care Homes

Person in charge: Thomas Roche (Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 22

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Greenhill Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Greenhill Care Home has a Review Score of 9.6 (9.635)

The Review Score of 9.6 (maximum of 10) for Greenhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Greenhill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.635 for Greenhill Care Home is calculated as follows: ( (71 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 104 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Greenhill Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenhill Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenhill Care Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    1

I have visited my friend several times in Greenhill and I have always found the staff to be friendly and helpful to me, but more importantly, they caring and lovely to the residents.
When can I move in?

How likely would you be to recommend Greenhill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

Simone Berkeley, Customer Service Advisor at Greenhill Care Home responded to this review on 01 Jun 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother has been in Greenhill for 18 months. The staff are very kind and considerate and there have been very few changes so my mother's care is consistent. It is always clean in her room and in communal areas. The activities are very good. I hope that Powys and Bupa will make long-term arrangements as long-term investment will be needed soon. The home is very welcoming to us and helped us over a difficult period.

How likely would you be to recommend Greenhill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Greenhill Care Home responded to this review on 19 Apr 2017:

Thank you for your sharing you lovely review with us, we appreciate your feedback. We are pleased to hear about your positive experience and that they have provided care for both you, and your Mother. The Bupa Customer Care Team.

I have been to a few care homes and have found Greenhill Care Home the nicest, clean, fresh and never a nasty smell. The staff are very friendly caring, always smiling and helpful. Plenty of activities and making cards, gifts, knitting and people coming to entertain them with poetry and singing. The members of staff do a lot with them getting them to sing and exercise. My sister and I are very pleased with the way our sister is looked after. Can't thank the staff enough for the care they give my sister and other patients.

How likely would you be to recommend Greenhill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Greenhill Care Home responded to this review on 28 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

All rooms should be ensuite. More recliners needed in the lounge. Should have designated cook who understands dietary requirements, diabetic, vegetarian etc. Staff are very cheerful and caring. Overall my mother is very happy there.

How likely would you be to recommend Greenhill Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Poor

Safety / Security: Good

Rooms: Good

Emily Wilson, Customer Service Administrator at Greenhill Care Home responded to this review on 04 Apr 2017:

Thank you for your review. I am pleased that your Mother is happy at Greenhill Care Home, however your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

We are very pleased with the care our sister received at Greenhill Care Home. The staff are always very pleasant and genuinely care about their patients. Our sister is very content and thoroughly enjoys the food, company and the wide range of activities and entertainment provided including occasional excursions. We would like to extend our gratitude to all staff involved in her care.

How likely would you be to recommend Greenhill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at Greenhill Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I'm a regular visitor and everything I see is positive, activities throughout the day to stimulate residents is fabulous everyone gets to take part whatever their capabilities, it's very relaxed, all the staff are friendly and very kind, I just think it's great.

How likely would you be to recommend Greenhill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Greenhill Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My friend has been a resident at Greenhill Residential Home for several months. I was previously a care home manager so know what to look for. I visit on irregular days at different times and the staff never know when I will arrive. On every visit, I have been warmly welcomed by all members of staff and offered refreshments. I meet with my friend in the privacy of her own room. Staff are always polite and helpful e.g. when I request a vase for flowers.
On occasion, I have arranged to take my friend out for meals or to visit other friends and staff always welcome her "home" and ask her how she has enjoyed herself.
The home always appears to be clean and there is NEVER a smell. The home is well-decorated with many nostalgic items and photos/art of local areas displayed. I have often observed activities going on in the main lounge e.g. craft, singing.
So far, I am very pleased with the way in which all members of staff have helped to settle my friend into her new home. Long may it continue.

How likely would you be to recommend Greenhill Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Greenhill Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very caring staff, always ready to chat to both residents and family. My mother is well looked after and very content. Greenhill is a lovely environment, clean and well appointed. The management and staff are very professional and knowledgeable about my mother's condition.
There are always activities which residents are encouraged to take part in.

How likely would you be to recommend Greenhill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Greenhill Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mother has settled well in a wonderful home. She nearly always wants to come home when we visit, but due to the excellent management of questions like this by the staff, we change the subject and she is then very happy. We always inform us of all she has been up to between visit. Mother has had 2 nasty falls since being at Greenhill and her care was the utmost priority until she went into hospital and we were informed and updated regularly. Excellent home.

How likely would you be to recommend Greenhill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Greenhill Care Home responded to this review on 25 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Greenhill Care Home

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes Wales 2015

Recipient: Greenhill Care Home

Date: Sunday 01 Feb 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greenhill Care Home