Greenhill Care Home

We are very happy with the way my mother-in-law has settled into Greenhill Care Home. My mother-in-law is very happy here and is being very well cared for by staff who are very caring and kind people.

The care for our mother is first-class. Great staff, service and home. We couldn't be any happier.

First impressions are that the staff are very friendly and care for and love their residents very much. We are very grateful to them for looking after our loved ones so well.

Had a pleasant meeting with relatives. Was given a little lounge to be private. The staff are very helpful, patient and considerate.

Excellent.

I am very happy here where everyone is helpful and friendly.

The whole time has been great. I have lived in the area since August 1939 (4 years old). I will be 88 in August 2023.

Everybody very helpful and kind.

When visiting Greenhill Care Home to see my wife, I am always impressed. The staff are always cheerful and welcoming and the building is immaculate and well fitted out. I think that this says it all! Thank you.

Their continued liaison with the social worker and me has been crucial to ensure Mam is supported to make capacitated decisions and retains some control.

Since the new manager (sixth in five years) was appointed things seem cheerier and the staff (old and new) seem more of a team. The care of my friend has improved. Particularly manual handling (after an earlier informal concern when staff pulled my friend out of her seat by her hands and proceeded to pull her off to lunch with another staff member who pushed her bottom. I was at the time shocked). Methods of moving a woman in her 80s with visual impairment have improved greatly. I still maintain the home needs contrasting colours to enable people with poor vision to help find/recognise where they are. Lastly, top marks to the activities organiser and Jubilee invite.

I live too far away to visit frequently, due to having to self-isolate. My recent contact with the home has been by phone. I have always found the staff to be most helpful, and they have contacted me with any urgent issues about my sister ie a transfer to the hospital after a fall and her subsequent return. On an earlier visit, the home has always looked very well tended.

My high opinion of Greenhill continues. My mother has been a resident for six years and continually reassures us not to worry about her and that she is perfectly happy. In fact, I think that the last six years have been some of her most contented - amongst friendly and caring staff. This month, Mum has had her 102nd Birthday, and although we couldn't visit, we were able to talk to her on the phone and we have revived photos of the day. Greenhill excels at there personal touches. This family is extremely grateful to the 'family' of Greenhill.

I would like to say how wonderful all the staff are, especially during this very difficult time.

My mother-in-law went into Greenhill Care Home in March for 4 weeks respite care. When we arrived at the home the staff were very friendly and efficient. They wanted to unpack her clothes so that they could list what was there and where they put it. The handover was very professional and made me feel confident in them. The home has a very homely feel. My mum-in-law enjoyed the activities and thoroughly enjoyed her stay.

The staff have been extended family, not just to mum but also to me when I was unwell. Thank you.

Service user is well looked after, always presentable in clean clothes.

Overall she has been made very welcome and comfortable. All the staff have put us at ease too and are always willing to help.

Both of my friends, in turn, have stated that they were happy and felt safe and comfortable.

We were given a very warm welcome by the manager and his staff. The manager ensured that my father-in-law's room was freshly decorated with finishing 'homely' touches. We were given a thorough and comprehensive introduction to the home and staff are more like family than employees. The reception area is a little tired, however, the quality of the service is exemplary!