Greenhill Care Home

Beaufort Street, Crickhowell NP8 1AG
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9.8 64 Reviews
  • Greenhill Care Home, Crickhowell
Greenhill has been purpose-built to provide residential care packages and also welcomes adults with Parkinson’s disease and a dementia diagnosis. Packages are individualised for each resident, taking account of respite, convalescence and palliative needs.

Accommodation in this modern care home is set across one floor providing good wheelchair access. Rooms are bight, spacious and comfortable offering a positive interior for the lives of older people. Landscaped gardens are popular during the summer and there is a choice of social areas. Residents can benefit from the homes close locality to the local shops and bus routes.

The home takes great care to produce a menu of appetising and nutritious food, looking to safeguard health and well-being over the long-term and ensure residents feel happy and satisfied.

Gardening, bingo and arts and crafts are just some of the activities that residents have embraced as part of the home’s life, with many themed events and entertainments also part of the calendar.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1242
  • Self-Funded Residential Dementia Care: from £1242
  • RESPITE Self-Funded Residential Care: from £1342
  • RESPITE Self-Funded Residential Dementia Care: from £1342

These prices are only a guideline, please contact Greenhill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sian Richards (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960

Room Information

  • Single Rooms (22)
  • Single Rooms with Ensuite Wet Room (4)

Greenhill Care Home Reviews (64)

9.8

Greenhill Care Home has a Review Score of 9.8 (9.849) out of 10, based on 26 reviews in the last 2 years.
Over all time Greenhill Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greenhill Care Home
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Total of 64, showing 41-60
Review from E C (Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Greenhill, Home Manager at Greenhill Care Home

Thank you for your feedback, we really appreciate it.

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Review from Joan S (Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here where everyone is helpful and friendly.
Reply from Greenhill, Home Manager at Greenhill Care Home

Thank you for your review. Your feedback will be passed on to the team.

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Review from D S (Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole time has been great. I have lived in the area since August 1939 (4 years old). I will be 88 in August 2023.
Reply from Greenhill, Home Manager at Greenhill Care Home

This is a great review, thank you. We are so pleased that you have had a positive experience here at Greenhill with us.

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Review from G P (Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints.
Everybody very helpful and kind.
Reply from Greenhill, Home Manager at Greenhill Care Home

Thank you for your review, we really appreciate it.

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Review from John R (Husband of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting Greenhill Care Home to see my wife, I am always impressed. The staff are always cheerful and welcoming and the building is immaculate and well fitted out. I think that this says it all! Thank you.
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Review from F E (Son of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greenhill Care Home staff and management have achieved a transformation in my mother's wellbeing and mental health following admission in December 2021.
Prior to admission she was in a difficult situation and was very anxious.
Due to dementia my mother had lost significant cognition and many abilities.
However, their person centred approach means she expresses her wishes. They are responsive to her changing needs and innovative so she can still take delight in expressing the creativity that she has always valued.
Recently it was great to see my mother bantering with the staff with repartee that is clearly frequent. I also liked that the staff let Mam take the lead in this.
She has chronic physical needs that require management and the staff are very good at this. One long standing condition has even improved.
Mam told me last week "I am happier here than I have been in years, and Greenhill is my home."
The staff have enabled me to feel supported by their compassion, positivity and good humour. They are enthusiastic about suggestions I make too.
Their continued liaison with the social worker and me has been crucial to ensure Mam is supported to make capacitated decisions and retains some control.
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Review from P H (Friend of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since the new manager (sixth in five years) was appointed things seem cheerier and the staff (old and new) seem more of a team. The care of my friend has improved. Particularly manual handling (after an earlier informal concern when staff pulled my friend out of her seat by her hands and proceeded to
pull her off to lunch with another staff member who pushed her bottom. I was at the time shocked). Methods of moving a woman in her 80s with visual impairment have improved greatly. I still maintain the home needs contrasting colours to enable people with poor vision to help find/recognise where they are. Lastly, top marks to the activities organiser and Jubilee invite.
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Review from J G (Brother of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live too far away to visit frequently, due to having to self-isolate. My recent contact with the home has been by phone. I have always found the staff to be most helpful, and they have contacted me with any urgent issues about my sister ie a transfer to the hospital after a fall and her subsequent
return. On an earlier visit, the home has always looked very well tended.
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Review from M F (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My high opinion of Greenhill continues. My mother has been a resident for six years and continually reassures us not to worry about her and that she is perfectly happy. In fact, I think that the last six years have been some of her most contented - amongst friendly and caring staff. This month, Mum
has had her 102nd Birthday, and although we couldn't visit, we were able to talk to her on the phone and we have revived photos of the day. Greenhill excels at there personal touches. This family is extremely grateful to the 'family' of Greenhill.
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Review from L C (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a problem finding and keeping an activities coordinator, which is a great loss.
I've marked food and drink as satisfactory due to my mother being a vegetarian and fussy.
Although everyone does their best, there is not a full-time cook, with a dietary understanding.
I would like to say
how wonderful all the staff are, especially during this very difficult time.
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Review from S D (Daughter-in-law of Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Greenhill Care Home in March for 4 weeks respite care. When we arrived at the home the staff were very friendly and efficient. They wanted to unpack her clothes so that they could list what was there and where they put it. The handover was very professional and made me feel
confident in them. The home has a very homely feel. My mum-in-law enjoyed the activities and thoroughly enjoyed her stay.
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Review from W B (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had wonderful support from all the staff ar Greenhill as well as providing my mother with compassion and support through her transition from living independently to moving into a home. The staff have gone above and beyond in their care eg enabling my mother to live video feed her granddaughter's
wedding.
The staff have been extended family, not just to mum but also to me when I was unwell. Thank you.
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Review from G W (Friend of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a good welcome from friendly staff. Home always clean and no unpleasant odours whatever time of the day I visit.
Always offered refreshments.
Free to go to residents room for privacy or to take her out.
Service user is well looked after, always presentable in clean clothes.
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Review from A T (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is very early days as we are only a week into mum's residence. Overall the whole family are very pleased with mum's progression and the staff seem very pleased with her settling.
Overall she has been made very welcome and comfortable. All the staff have put us at ease too and are always willing
to help.
Reply from Holly McGough, Customer Adviser at Greenhill Care Home

Thank you for your review. We are pleased to hear your Mum is settling in well at the home and that you as her family are happy with the care she is receiving. To hear you speak so highly of the staff is great and we appreciate your comments. We will share these with the home's manager. The Bupa Customer Care Team.

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Review from S W (Friend of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have previous experience of this care home and have found that all standards of care and support have remained excellent and show a genuine awareness of the needs of each individual client.
Both of my friends, in turn, have stated that they were happy and felt safe and comfortable.
Reply from Natalie Krisman, Customer Service Adviser at Greenhill Care Home

Thank you for your review and I'm glad that you are happy with our person-centred care.

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Review from Suzanne J (Daughter-in-law of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were given a very warm welcome by the manager and his staff. The manager ensured that my father-in-law's room was freshly decorated with finishing 'homely' touches. We were given a thorough and comprehensive introduction to the home and staff are more like family than employees. The reception area
is a little tired, however, the quality of the service is exemplary!
Reply from Jayne Duck, Customer services administrator at Greenhill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from P K (Friend of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend several times in Greenhill and I have always found the staff to be friendly and helpful to me, but more importantly, they caring and lovely to the residents.
When can I move in?
Reply from Simone Berkeley, Customer Service Advisor at Greenhill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Sarah Anne A (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Greenhill for 18 months. The staff are very kind and considerate and there have been very few changes so my mother's care is consistent. It is always clean in her room and in communal areas. The activities are very good. I hope that Powys and Bupa will make long-term arrangements
as long-term investment will be needed soon. The home is very welcoming to us and helped us over a difficult period.
Reply from Emily Wilson, Customer Service Administrator at Greenhill Care Home

Thank you for your sharing you lovely review with us, we appreciate your feedback. We are pleased to hear about your positive experience and that they have provided care for both you, and your Mother. The Bupa Customer Care Team.

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Review from L R (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All rooms should be ensuite. More recliners needed in the lounge. Should have designated cook who understands dietary requirements, diabetic, vegetarian etc. Staff are very cheerful and caring. Overall my mother is very happy there.
Reply from Emily Wilson, Customer Service Administrator at Greenhill Care Home

Thank you for your review. I am pleased that your Mother is happy at Greenhill Care Home, however your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Daphne J (Sister of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care our sister received at Greenhill Care Home. The staff are always very pleasant and genuinely care about their patients. Our sister is very content and thoroughly enjoys the food, company and the wide range of activities and entertainment provided including occasional
excursions. We would like to extend our gratitude to all staff involved in her care.
Reply from Jamie, National Development Manager at Greenhill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Greenhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Greenhill Care Home is calculated as follows: ( (269 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 311 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenhill Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Sian

Sian Richards

Job Title: Home Manager Joined: 2022

I started at Greenhill as a night support worker in January 2022 before working my way up to night team leader and then day team leader.


Coming into work feels like being with family and I get to meet some really fantastic and interesting people. I have been given lots of training opportunities and have become an in-house trainer for manual handling and 'how do I know you' dementia training.

Keri

Keri Lynott

Job Title: Support Worker Joined: 2023

I enjoy my job and when I come into work it feels like a family atmosphere. I get to spend time with the residents and get to know them really well and hear all their life stories.


The team works well together and each member of staff will work hard to get the job done to a high standard.

Julie

Julie Reid

Job Title: Support Worker Joined: 1996

I have worked here for 28 years and I have a dual role as I cook and support worker. I like doing both roles and I get to spend lots of time with the residents. Having a dual job role gives me lots of variety!

Barbara

Barbara Lewis

Job Title: Team Leader Joined: 2014

In October 2014 I decided to get out of the retail business and try something new and I haven’t looked back since! I started off doing bank support work and worked my way up to being a team leader.


I love coming into work and interacting with residents and hearing all their life stories. Coming into work is different every day and having a laugh with the residents and staff is the highlight.

Latassha

Latassha Gooding

Job Title: Administrator Joined: 2022

There's always a great atmosphere in the home and I always look forward to going to work. I work alongside a great team who work hard to bring joy to the residents. I also care a lot for the residents and their wellbeing.


When I started at Greenhill I was a domestic assistant and when an administrator position became available I was lucky to be able to take up a different role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenhill Care Home to verify any information. View our terms and conditions. Greenhill Care Home has an Enhanced Service - more info.