






Northwood House is a beautiful Victorian mansion house converted and extended to provide spacious, comfortable accommodation. The home sits in upper Helensburgh and enjoys superb views of the Clyde estuary and the mountains beyond. The small number of residents allows a cosy, intimate ambience.
Extended and fully upgraded, all 20 bedrooms enjoy full private facilities as well as open outlooks. The traditional Victorian features, including original fireplaces and cornicing, combine well...
Care Provided by Northwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please see brochure for more details.
The price(s) shown are provided by the care home. Contact Northwood House for full pricing details and T&Cs.
Contact Northwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Third Life Care Ltd
- Private Owned
Person in charge
- Annette Gillies(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (20)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visiting is open, avoiding mealtimes unless arranged with the home. Viewing is by arrangement but usually can be flexible to suit those wishing to view and in a timely fashion.
Parking
- Small car park with one disabled bay for 6-7 cars
Northwood House Reviews (61)
Northwood House has a Review Score of 9.6 (9.552) out of 10, based on 7 reviews in the last 2 years.
Over all time Northwood House has 61 reviews.
Feel we have got to know them too.
Plenty of activities. Decoration of corridors and main rooms - looks brighter. Garden needs tidying.
My mother has been in Northwood for the past 18 months. She has dementia. I cannot praise Northwood highly enough. I live two hours away and it gives me real peace of mind to know that she is safe and well looked after. The manager is very welcoming and approachable. Always happy to listen to any concerns. Most of the carers have been there since my mum went into the home. They all know me really well and make me feel part of a big family. They are absolutely amazing. So kind and caring towards my mother ( and me!) . Very professional. Mum really enjoys the home cooking and cake. The home always smells fresh. Lovely garden. I highly recommend Northwood and am so grateful that they had a space for Mum when she needed it.
Buildings staff gardens food quality activities cleanliness are ver good and the manager Annette is exceptional.
The staff are exceptional, always so kind and caring. It feels like a big family. My mother has made good friends and enjoys their company and chat. She also enjoys interacting with all the staff and she smiles and laughs with them throughout the day.
I cannot praise the staff of Northwood House enough.
Resident has been in Northwood for approx 18 months.
Very settled in room. Visitors welcome anytime and very good communication with management and staff.
Any issues raised are dealt with promptly and efficiently.
Atmosphere more that of a large rambling house and home with a nice garden.&
Thanks for the lovely review and glad that you feel at home visiting here. Always happy to help resolve any concerns promptly and make residents feel safe and secure.
I cannot praise Northwood highly enough for the compassionate care they show towards my father. He is treated respectfully and feels he is listened to. The meals are home cooked and eaten together with the other residents. Northwood involve family and friends in the decision making processes and organise superb events of which we are made welcome to join in. The fact that so many staff have been there for many years speaks volumes about the place. Very well run, clean and homely. Thank you.
Thanks for the lovely review, your dad is involved with so many of the activities within the home but still retains his independence. It's a pleasure looking after him and having such a consistent staff team helps in making him feel at home.
Birthdays and anniversaries are celebrated in style with wonderful cakes made by the staff! I can't praise the staff enough!
It's a privilege to have celebrated a very special wedding anniversary with your parents and that they have settled in so well. They have already become part of our family and your mum especially enjoys all the activities on offer.
Northwood House is a good caring/nursing home. Where the staff and management work well together to provide excellent care to residents. The home is always presentable, care in cleaning and odour free. Manager is easily at hand on phone or email or in person. The nurses are friendly and informative. The carers are cheerful and friendly.
Thank you for your lovely review. These comments make all the difference to the staff, knowing they have the support of families. It's a pleasure to look after your mum.
The care my aunt received at Northwood over four years has been exemplary. We particularly appreciated the person-centred nature of her care. As a retired senior nurse, staff preserved her dignity and encouraged her to speak about her experiences, even involving her in sitting in on staff training as this was an environment where she was very comfortable. As carers staying a distance away, we have been kept well-informed by staff and involved through regular Family and Friends Meetings. There are plenty of activities and it is a warm, happy and positive place. We have dealt with several care homes with other family members. They are not all the same. I would wholeheartedly recommend the care at Northwood.
Thank you so much for the kind words. Your aunt was always interested in what nursing training we had and was lovely to see her face light up when we were talking nurse nurse-orientated things with her. It's been a pleasure to have looked after her and your involvement in her care too.
My mum has received the highest standard of care and really importantly love and affection in a family environment.
Staff are very knowledgeable and go above and beyond for the residents.
Entertainment is consistent and varied with outside agencies such as hairdressing and podiatry being a constant.
We are so happy with the choice of Northwood and so is Mum.
We would highly recommend it.
It is a pleasure to care for your mum and that you class this as a family environment. We do our best at Northwood to make this a home for both residents and families. Thank you for your kind words, I'll be sure to pass them on to the staff.
The activities kept her alert and she enjoyed the singing and exercise classes most of all.
In her final days, the manager and the staff treated Mum with kindness, care and dignity. I cannot thank them enough for their care and support for the family.
It was a pleasure to have the company of your mum within the home, she was a very bright flame who is sorely missed. She certainly was the activity queen! It's lovely that you want to stay involved with the home, helping with outings and fundraisers. Thank you for your kind words, I'll make sure to pass them on to the staff.
Caring, thoughtful staff, not only to residents but to the families. Lots of interesting activities both within the setting and outwith, ie visits to ponies, afternoon teas, fetes, games evenings etc. Residents are able to have bespoke care, can dine in their own rooms if they wish from time to time, and can choose whether or not to attend activities. There is always some interaction with residents by staff which is good to see. The manager holds family and friends meetings which, although I have only attended two, it is clear that, if there is a problem, she is keen to hear in order to rectify it. Food seems to be great too, not only the meals but also the cakes etc in between which always goes down well with my mum. Care was taken, too, with regard to seating at meals which is great. Seeing photos of Mum on their social media page is lovely to see especially as I don't live nearby.
Thanks for the lovely comments. We are pleased that the hard work our staff put into meaningful activities is appreciated by families as much as the residents. We're glad that the meetings and social media page helps you keep in touch with your mum.
Caring staff. Excellent activities. Treat my mum like she was their mum. Good food and plenty of it. Lots of fluids. House is clean and in good repair. Would recommend this care home. Staff take really good care of the residents. I would stay there myself.
Thanks for the lovely feedback. We do see our residents as part of our extended family, especially as we are a small service with just twenty residents. We appreciate that families see this as a homely environment for their relatives.
I always feel welcome and able to talk to a member of staff or the manager about any concerns I have. Thank you to all the team for doing an excellent job.
Thank you for your review. The staff appreciate the positive feedback and we genuinely feel that we are one big family here.
My mother is very happy in this care home. All the staff are so caring and keep me up to date with all aspects of my mother's care. There are plenty of activities for my mother to take part in if and when she chooses. The staff made a lovely cake for her birthday and threw a little party for her. The overall atmosphere is warm and friendly.
It's our pleasure to look after your mum, thanks for your lovely comments. It's always nice to feedback to the staff how well their care is appreciated.
This is a lovely care home. Despite the increased demands on staff due to the Covid pandemic, they have maintained high standards of care and compassion for their residents. The house has a welcoming atmosphere and when visiting I am often met by the sound of hearty laughter coming from both staff and residents alike. At Northwood House Care Home the staff genuinely care. There are a variety of activities for residents to get involved in if they wish. The food is exceptional and there is plenty of it, special warming plates are supplied to residents who may take a little longer to eat than others ensuring that they get to enjoy this lovely food at its best. I would have no hesitation in recommending this care home to others and over the past year I have done so on a number of occasions.
Thanks for the lovely feedback, it's always great to let the staff know that their hard work is appreciated. We hope that we continue to provide lots of laughter throughout the home as well as good care.
Excellent management of the service. The nurses there are excellent, as are the catering and carers. My mother is safe, cared for and about, and they have provided comfort to myself at a time when my mother could no longer care for herself. My mother only has to ask, and she gets help and assistance. The management and nurses provide excellent communication on a regular basis, which I am extremely grateful for as I work full-time. My mother would be lost in a system of home care was it not for the excellent services from Northwood.
Thanks for the lovely words, we really appreciate the positive feedback. Your mother has settled in really well and we're glad that you can feel confident in her being well cared for here.
This is an excellent care home. My father is in this care home currently and is really well looked after. The home is a perfect size, with twenty residents it means there is more time for one-to-one attention. My father was a very solitary person and I was concerned about how he would settle but he is absolutely loving it, especially the entertainment and food. The staff are very helpful and always take time to speak to you. Highly recommended.
It's lovely to hear such positive feedback, we feel privileged to work in such a person centred environment. The size of the home makes it ideal to provide such tailored care.
The manager and her team are outstanding. The care they provide is second to none. The manager has created around her the most fabulous team of people - each and every one of whom goes out of their way to make the residents feel cared for. I can think of nowhere I would rather my Mum be in her current state of health than Northwood House. Thank you to everyone for making my Mum feel so special and for giving us the comfort of knowing she is so well looked after. A real home from home.
Thanks for the lovely review, it's a pleasure to look after your mum. The staff really appreciate the positive comments as they are fully committed to providing quality care as they would for their own family.
From dancing to wonderful afternoon teas, birthday parties and being there for her when she is feeling poorly, they are simply outstanding.
Everyone there seems to truly love what they do and care about the residents.
I think we were truly lucky to find a place for my mum in Northwood House, and it is just wonderful to hear her laughing and chatting with the other residents.
Thank you for going the extra mile.
Thanks, Gillian, it's a pleasure looking after your mum and I'll make sure I pass on your lovely comments to the staff.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 19 February 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Good
(4)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Northwood House.
There are no upcoming events for Northwood House.
Awards / Recognitions (2)
- 15 Feb 2016Recipient: Northwood House
- 01 Feb 2014Recipient: Northwood House
Meet the Team (17)

The registered manager of Northwood House since April 2016 but previously worked as a registered nurse at Northwood since 2014. Been in employment with Northwood since 2012. Registered nurse degree and Leadership and Management qualification.

Dawn is a part-time registered nurse who joined our team in 2020. Registered nurse degree. She is one of our Infection Control champions.

Becky joined our team as a part-time nurse in 2020. Has a registered nurse degree.

Registered nurse

Lucian joined our housekeeping team in 2018 and we quickly learned his skills lay in the kitchen so is now one of our part-time cooks. Completed his Hospitality services SCQF level 5 qualification in 2019.

Mia joined our team during Covid in 2021 to help keep our residents active in the evening and reduce falls. She was a hairdressing apprentice at that time and quickly realised she wanted to move over to care. She is now our main activities coordinator and also a care worker. She also makes sure the residents are looking their best with their weekly hair salon experience. Mia is currently waiting on a place to start her SVQ3 due to the delay in assessors from the pandemic.

Mary has been with us since 2010 as a cook, branching into housekeeping duties during the pandemic and sometimes still helping out with the odd shift when needed. She is one of the twin cooks we have working for us. She has a Scotvec in basic catering and professional cooking and an HNC in hospitality operations, plus years of experience.

Heather joined our team in 2014 as a relief cook and full-time housekeeper. Her duties mainly consist of cooking with some housekeeping shifts when required. She has followed in her twin sister Mary's footsteps by moving into the kitchen full-time. She has a City & Guilds in hospitality.

Heather has worked as a senior care worker at Northwood since 2013. She is currently nearly finished her first year as a student nurse through the Open University program. This allows her to continue working during term time at Northwood but be supported financially by the program when on placement. She is our first care worker to take advantage of this new opportunity to train to be a nurse. She has an SVQ3 qualification in Health & Social Care.

Fiona has worked at Northwood since 2015, she came to us as a full-time housekeeper but quickly showed an interest in care work. Her main role has been as a care worker for several years now. She has an SVQ3 qualification in Health & Social Care. Fiona also helps out with housekeeping shifts when required and has done some activity co-ordinator shifts where she brings her craft talents to the fore.

KellyAnn joined us at Northwood in 2020 as a care worker.
She has nearly completed her SVQ3 qualification in health and social care. There was a period of delay due to the pandemic when assessments were put on hold.

Alicia joined us at Northwood House in 2020. Originally working nightshift she now works dayshift as a care worker. She also is dual-trained as an activities co-ordinator. Alicia has an SVQ2 qualification in health and social care.

LynnAnn joined our team in 2022. She is one of our Infection Control champions. She is currently working as a care worker but looking towards starting her adult nursing next year through the Open University.

Louise has been with Northwood since 2019. However, she previously worked at Northwood from 2011-2017. She took a break when having her last child. She is a senior care worker on the night shift and has an SVQ3 qualification in health & social care.

Sharna joined Northwood in 2020 as a care worker and has progressed to a senior care worker. She has been a registered nurse since 2024.

Shirley has worked at Northwood as a senior nightshift care worker since 2009. She has an SVQ3 qualification in health and social care and completed her professional development award.

Mary works part-time as a relief cook for Northwood and has been with us since 2017. She has no formal cooking qualifications but has run her own restaurant in Helensburgh and works full-time for a local sheltered housing association.
Frequently Asked Questions about Northwood House
What types of Care is Northwood House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Northwood House have?
There are 20 Single Rooms.
What are the Facilities & Services at Northwood House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Northwood House to the centre of Helensburgh?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northwood House to verify any information. View our terms and conditions. Northwood House has an Enhanced Service -more info.