Northwood House

We call on a monthly basis with Skye our Pets as Therapy dog. The staff and Annette are always made most welcome. As expected there is always there to accompany us whilst seeing the residents who appreciate the visits. We are given coffee and biscuits. Also, we are invited to the garden parties etc.

My mum has been in Northwood for over a year now and is enjoying life again after being widowed. She loves her walks and all the activities put on for their entertainment and stimulation. The food, cleanliness, comfort and happy family atmosphere is amazing. The staff are very professional and extremely helpful and friendly, not only to mum but to family visiting as well. A great team effort, thank you all for treating our loved ones with such care and dignity.

Plenty of activities. Decoration of corridors and main rooms - looks brighter. Garden needs tidying.

My mother has been in Northwood for the past 18 months. She has dementia. I cannot praise Northwood highly enough. I live two hours away and it gives me real peace of mind to know that she is safe and well looked after. The manager is very welcoming and approachable. Always happy to listen to any concerns. Most of the carers have been there since my mum went into the home. They all know me really well and make me feel part of a big family. They are absolutely amazing. So kind and caring towards my mother ( and me!) . Very professional. Mum really enjoys the home cooking and cake. The home always smells fresh. Lovely garden. I highly recommend Northwood and am so grateful that they had a space for Mum when she needed it.

Buildings staff gardens food quality activities cleanliness are ver good and the manager Annette is exceptional.

I cannot praise the staff of Northwood House enough.

Atmosphere more that of a large rambling house and home with a nice garden.&

I cannot praise Northwood highly enough for the compassionate care they show towards my father. He is treated respectfully and feels he is listened to. The meals are home cooked and eaten together with the other residents. Northwood involve family and friends in the decision making processes and organise superb events of which we are made welcome to join in. The fact that so many staff have been there for many years speaks volumes about the place. Very well run, clean and homely. Thank you.

Birthdays and anniversaries are celebrated in style with wonderful cakes made by the staff! I can't praise the staff enough!

Northwood House is a good caring/nursing home. Where the staff and management work well together to provide excellent care to residents. The home is always presentable, care in cleaning and odour free. Manager is easily at hand on phone or email or in person. The nurses are friendly and informative. The carers are cheerful and friendly.

The care my aunt received at Northwood over four years has been exemplary. We particularly appreciated the person-centred nature of her care. As a retired senior nurse, staff preserved her dignity and encouraged her to speak about her experiences, even involving her in sitting in on staff training as this was an environment where she was very comfortable. As carers staying a distance away, we have been kept well-informed by staff and involved through regular Family and Friends Meetings. There are plenty of activities and it is a warm, happy and positive place. We have dealt with several care homes with other family members. They are not all the same. I would wholeheartedly recommend the care at Northwood.

We would highly recommend it.

In her final days, the manager and the staff treated Mum with kindness, care and dignity. I cannot thank them enough for their care and support for the family.

Caring, thoughtful staff, not only to residents but to the families. Lots of interesting activities both within the setting and outwith, ie visits to ponies, afternoon teas, fetes, games evenings etc. Residents are able to have bespoke care, can dine in their own rooms if they wish from time to time, and can choose whether or not to attend activities. There is always some interaction with residents by staff which is good to see. The manager holds family and friends meetings which, although I have only attended two, it is clear that, if there is a problem, she is keen to hear in order to rectify it. Food seems to be great too, not only the meals but also the cakes etc in between which always goes down well with my mum. Care was taken, too, with regard to seating at meals which is great. Seeing photos of Mum on their social media page is lovely to see especially as I don't live nearby.

Caring staff. Excellent activities. Treat my mum like she was their mum. Good food and plenty of it. Lots of fluids. House is clean and in good repair. Would recommend this care home. Staff take really good care of the residents. I would stay there myself.

I always feel welcome and able to talk to a member of staff or the manager about any concerns I have. Thank you to all the team for doing an excellent job.

My mother is very happy in this care home. All the staff are so caring and keep me up to date with all aspects of my mother's care. There are plenty of activities for my mother to take part in if and when she chooses. The staff made a lovely cake for her birthday and threw a little party for her. The overall atmosphere is warm and friendly.

This is a lovely care home. Despite the increased demands on staff due to the Covid pandemic, they have maintained high standards of care and compassion for their residents. The house has a welcoming atmosphere and when visiting I am often met by the sound of hearty laughter coming from both staff and residents alike. At Northwood House Care Home the staff genuinely care. There are a variety of activities for residents to get involved in if they wish. The food is exceptional and there is plenty of it, special warming plates are supplied to residents who may take a little longer to eat than others ensuring that they get to enjoy this lovely food at its best. I would have no hesitation in recommending this care home to others and over the past year I have done so on a number of occasions.

Excellent management of the service. The nurses there are excellent, as are the catering and carers. My mother is safe, cared for and about, and they have provided comfort to myself at a time when my mother could no longer care for herself. My mother only has to ask, and she gets help and assistance. The management and nurses provide excellent communication on a regular basis, which I am extremely grateful for as I work full-time. My mother would be lost in a system of home care was it not for the excellent services from Northwood.

This is an excellent care home. My father is in this care home currently and is really well looked after. The home is a perfect size, with twenty residents it means there is more time for one-to-one attention. My father was a very solitary person and I was concerned about how he would settle but he is absolutely loving it, especially the entertainment and food. The staff are very helpful and always take time to speak to you. Highly recommended.