Northwood House

114 Sinclair Street, Helensburgh G84 9QF

Northwood House is a beautiful Victorian mansion house providing spacious, comfortable accommodation. The home sits in upper Helensburgh and enjoys superb views of the Clyde estuary and the mountains beyond. The small number of residents allows a cosy, intimate ambience.

Extended and upgraded in 2014, all bedrooms enjoy full private facilities as well as open outlooks. The traditional Victorian features, including original fireplaces and cornicing, combine well with the modern facilities to make this a home that everyone can enjoy.

Group: Third Life Care Ltd

Person in charge: Annette Gillies (Manager)

Local Authority / Social Services: Argyll and Bute Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 21

Rooms with ensuite WC: 21

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Northwood House: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.7 (maximum of 10) for Northwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Northwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.725 for Northwood House is calculated as follows: ( (217 Excellents x 5) + (80 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 298 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Northwood House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 11 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Northwood House has a Review Score of 9.7 (9.725) from 25 Reviews


Average Ratings

  • Excellent
    20
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northwood House?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Northwood House

  • Son of Resident/Service User
    10
  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

Mum was a resident for about 18 months. She had poor eyesight and limited mobility. The care home staff always tried to make sure that she joined in as many activities as she was able and wanted to. Northwood House is a progressive home with many activities for those who are mobile and those who are not.

Although it is a nursing home, Northwood felt like a country house and was more a 'family' setting. It is set in lovely grounds near Helensburgh Upper Station, when the weather is nice the residents are encouraged to go into the garden, indeed some help with 'limited gardening', there are many bird feeders too. Those who are able, are taken 'downtown' when this can be arranged. Families are encouraged to take relatives out if they wish or join them in the house. I was quite happy to know that Mum was warm and safe if there were any problems they would be seen to straight away. Mum particularly enjoyed listening to the music, but for those who like it, there is a huge TV in the sitting room!

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.3 out of 5

Since my mother entered the home in November 2016, she has been well cared for. Her room is excellent and always clean and tidy. The staff do their best to engage with residents, even those like my mother, who is stubborn and unwilling to get active.
The food seems to be varied and wholesome and the residents appear satisfied.
Poor weather has prevented outside activities, but I feel more fresh-air would be a positive element.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.3 out of 5

My father has stayed at Northwood for over 5 years and have never had to complain about anything. Staff are very good and understanding with the residents. Lovely buildings and gardens.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.9 out of 5

I find the staff very friendly and competent. Everything is clean and fresh.

How likely would you be to recommend Northwood House? Likely

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Average Rating:   4.2 out of 5

Excellent home and great staff. Happy all the time we come to see our aunty.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

It has been a very difficult time as a wife realising I can no longer look after my husband of 32 years and his medical needs. He has now been here 3 months and it is amazing how well he has settled and how well the home has looked after him and most importantly helped me deal with this and be so kind and accommodating to me and my family. They make us feel part of a "big family" and I am very grateful.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.8 out of 5

Northwood House is a joy to visit with a beautiful relaxing garden and comfortable rooms. It is so reassuring for both my family and all the family that immediate attention is always at hand, given so willingly and cheerfully. The facilities are perfect, fresh and the surprise activities and outings are very much appreciated. Guests/residents are considered individually and their preferences and interests are catered for to a high degree. Staff liaison is welcoming, very friendly and informative, allowing privacy or socialising when appropriate. Care here is lovingly planned. Our entire family would highly recommend Northwood House as excellent.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

My friend is being cared for with compassion and great professionalism. The staff take great pleasure in seeing the residents happy and well cared for. The residents are able to maintain their dignity in often difficult times, it is a happy home. The meals are excellent and the activities are many and varied. I can't praise the staff enough.

How likely would you be to recommend Northwood House? Likely

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Average Rating:   4.8 out of 5

My mother has been a resident here for over a year now and seems very content. She is well looked after and the food is lovely. We are very happy with the facilities and trust all the staff to look after her needs well.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

I couldn't be happier with the care that my dad is receiving at Northwood. It is so homely and comfortable, not just for him but his family visiting.
The staff make us so welcoming and treat my dad with respect and great warmth, which has helped him settle in well and helped us come to terms with him no longer living at home.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

This is a lovely nursing home, it is bright, airy and nicely furnished.
The staff are lovely, helpful and caring. My aunt is very happy and enjoys the food served.
All in all, it has been a great move for my aunt.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

The warmth of the staff and their attention to my mother's needs kept her safe and contented as her dementia progressed and her health and strength declined. My mother couldn't have a better home for the last years of her life.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.6 out of 5

I wasn't sure what to expect from care homes in Helensburgh, however very pleased with all aspects of care. The staff are friendly and make you feel that the care provided is no bother to them and that they treat each resident the same.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.5 out of 5

Lovely small care home with family and friends feeling. Clean and comfortable, good food and caring staff. Mum has been here for just over a year, and although her condition has deteriorated she is still treated with the utmost respect and dignity

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

My Mum is into her second year at Northwood and it is now very much her home, a place where she feels safe and is cared for by people she and I trust. I live abroad and visit every few months, I feel very secure in the knowledge that my mum is comfortable and has a good quality of life. I have come to know almost all the staff and they are kind and gentle with all the residents and welcoming and supportive to the family and friends. It always feels very homey and there is a distinct family feel.
Mum loves the food there and all the activities, every effort is made to encourage and support Mum to participate and enjoy her days.
The staff are very professional and the nursing and personal care are extremely well done and each resident is treated as an individual and provided with person-centred care. I am grateful for Northwood for my Mum and for the comfort it gives me knowing she is so well cared for.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

I have been visiting my friend in the above care home for the past two years. I have always found the staff to be very helpful and pleasant. They care so well for my friend and afford her the dignity and respect to which a 90-year-old is entitled. They listen to her and respond appropriately to all her needs. They look after her general health and encourage her in all aspects of her personal care.
The home is always clean, warm and welcoming. My friend's room is more than adequate for her needs and is maintained very well. The food is first class and good and drinks are always available. There are a number of very enjoyable activities provided as well as hairdressing etc.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.8 out of 5

In my opinion, the standard of care is very good. There is nothing I can complain about. Although my aunt is very withdrawn and does not take part in any of the activities within the home there appears to be plenty going if she wished to take part. The standard of food is good, the staff are very helpful and pleasant whenever we visit.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent staff, accommodation and support for Mother . Staff go the extra mile to interact with her and ensure she gets as much out of life as she can, given her severe impairment now. Am very happy with the competence of the nursing staff in particular.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.9 out of 5

I have been extremely pleased with the care given to my mother in Northwood House. The staff are all very pleasant and helpful - I have yet to see a staff member who is not smiling and happy – consequently the general atmosphere in Northwood is that of a happy bustle. Tea and cakes seem to come round regularly and there is always something on the go. Visitors are encouraged to pop in and treat Northwood as they would pop in to see a friend or relative living in their own home. The home is cosy and comfortable and more like a real home from home, it does not have an institutional atmosphere at all.

I like that the weekly menus are posted in the front hall. The activities for the month are also posted there and one can see the wide and varied events put on for the residents.

The front door is safe and secure, using a keyed in password system for immediate family members, otherwise, there is a doorbell. A hairdresser visits weekly and pamper sessions are offered by another lady.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.8 out of 5

Such friendly caring staff. Open all hours. All staff are extremely approachable and willing to listen to and act on all concerns. Patience is a virtue you have in abundance.
Residents encouraged but never forced or coerced to do anything against their will. No strict set of rules, just sensible guidelines. Those with capacity are involved in decisions about their care. It is obvious that, even when request of resident is not always easy to accommodate, all staff try hard to fulfil wishes of resident.
The saying, "you can lead a horse to water but you cannot make it drink" is exactly the ethos of Northwood House. It will never be home but it is obvious you all do your best to make it a home from home. From the bright decor, welcoming staff and gardener who obviously takes pride in his bright, peaceful garden. Well done to all.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.7 out of 5

I am very impressed by Northwood when I visit Mum from Australia. My son is a nurse in Glasgow and visits her every couple of weeks and is equally impressed. We find the home to be a caring and relaxed environment.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.4 out of 5

Staff always welcoming and friendly, they treat the residents with dignity. Always warm, clean and provide excellent care.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.7 out of 5

Annette Gillies, Manager at Northwood House responded to this review on 16 Mar 2016:

It's always nice to hear positive feedback from our residents' friends and family. We develop close relationships with all visitors and believe they are an integral part of our decision making process and assist us in meeting the residents' care needs.

Is mentioned below this is a good care home. The only issue is regarding emergency hospital admissions where a plan is being forwarded to ensure a member of staff will be in attendance when a resident makes a hospital visit. I have had discussions with one of the directors and has this matter in hand

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4 out of 5

Caring, friendly, helpful. Well maintained facilities. Excellent location. Good staff/resident ratio. Plenty of activities.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   5 out of 5

My mother only recently required to go into care and I was very apprehensive about this - how she would react to the home itself and also the care staff. I needn't have worried on either count. The staff have been fantastic, taking care of all my mother's needs, providing excellent care. My mother appears very contented. The home itself is very homely, very much like a family home as opposed to a hospital, which some nursing homes can be like, therefore it appears to have a far more relaxed atmosphere. There appears to be plenty of activities for the residents to take part in. I am very pleased with the way things have turned out and I only wish my mother had agreed to residential care earlier as this has been the best thing for her.

How likely would you be to recommend Northwood House? Extremely Likely

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Average Rating:   4.8 out of 5

Annette Gillies, Nurse at Northwood House responded to this review on 15 Feb 2016:

It is always nice to get positive feedback from our residents and their family. We work hard to maintain the family atmosphere of the home and respect each residents' individuality.

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Bed Vacancies

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Awards / Recognitions

February 2016

Top 20 Care Homes Scotland 2016

Recipient: Northwood House

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes Scotland 2014

Recipient: Northwood House

Date: Saturday 01 Feb 2014

more details

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Care Home Idol 2016

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