






Northwood House is a beautiful Victorian mansion house converted and extended to provide spacious, comfortable accommodation. The home sits in upper Helensburgh and enjoys superb views of the Clyde estuary and the mountains beyond. The small number of residents allows a cosy, intimate ambience.
Extended and fully upgraded, all 20 bedrooms enjoy full private facilities as well as open outlooks. The traditional Victorian features, including original fireplaces and cornicing, combine well...
Care Provided by Northwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please see brochure for more details.
The price(s) shown are provided by the care home. Contact Northwood House for full pricing details and T&Cs.
Contact Northwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Third Life Care Ltd
- Private Owned
Person in charge
- Annette Gillies (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (20)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visiting is open, avoiding mealtimes unless arranged with the home. Viewing is by arrangement but usually can be flexible to suit those wishing to view and in a timely fashion.
Parking
- Small car park with one disabled bay for 6-7 cars
Northwood House Reviews (61)
Northwood House has a Review Score of 9.6 (9.552) out of 10, based on 7 reviews in the last 2 years.
Over all time Northwood House has 61 reviews.
Mum was a resident for about 18 months. She had poor eyesight and limited mobility. The care home staff always tried to make sure that she joined in as many activities as she was able and wanted to. Northwood House is a progressive home with many activities for those who are mobile and those who are not.
Although it is a nursing home, Northwood felt like a country house and was more a 'family' setting. It is set in lovely grounds near Helensburgh Upper Station, when the weather is nice the residents are encouraged to go into the garden, indeed some help with 'limited gardening', there are many bird feeders too. Those who are able, are taken 'downtown' when this can be arranged. Families are encouraged to take relatives out if they wish or join them in the house. I was quite happy to know that Mum was warm and safe if there were any problems they would be seen to straight away. Mum particularly enjoyed listening to the music, but for those who like it, there is a huge TV in the sitting room!
I find the staff very friendly and competent. Everything is clean and fresh.
My father has stayed at Northwood for over 5 years and have never had to complain about anything. Staff are very good and understanding with the residents. Lovely buildings and gardens.
It has been a very difficult time as a wife realising I can no longer look after my husband of 32 years and his medical needs. He has now been here 3 months and it is amazing how well he has settled and how well the home has looked after him and most importantly helped me deal with this and be so kind and accommodating to me and my family. They make us feel part of a "big family" and I am very grateful.
Excellent home and great staff. Happy all the time we come to see our aunty.
Northwood House is a joy to visit with a beautiful relaxing garden and comfortable rooms. It is so reassuring for both my family and all the family that immediate attention is always at hand, given so willingly and cheerfully. The facilities are perfect, fresh and the surprise activities and outings are very much appreciated. Guests/residents are considered individually and their preferences and interests are catered for to a high degree. Staff liaison is welcoming, very friendly and informative, allowing privacy or socialising when appropriate. Care here is lovingly planned. Our entire family would highly recommend Northwood House as excellent.
My mother has been a resident here for over a year now and seems very content. She is well looked after and the food is lovely. We are very happy with the facilities and trust all the staff to look after her needs well.
My friend is being cared for with compassion and great professionalism. The staff take great pleasure in seeing the residents happy and well cared for. The residents are able to maintain their dignity in often difficult times, it is a happy home. The meals are excellent and the activities are many and varied. I can't praise the staff enough.
The staff make us so welcoming and treat my dad with respect and great warmth, which has helped him settle in well and helped us come to terms with him no longer living at home.
The staff are lovely, helpful and caring. My aunt is very happy and enjoys the food served.
All in all, it has been a great move for my aunt.
The warmth of the staff and their attention to my mother's needs kept her safe and contented as her dementia progressed and her health and strength declined. My mother couldn't have a better home for the last years of her life.
I wasn't sure what to expect from care homes in Helensburgh, however very pleased with all aspects of care. The staff are friendly and make you feel that the care provided is no bother to them and that they treat each resident the same.
Lovely small care home with family and friends feeling. Clean and comfortable, good food and caring staff. Mum has been here for just over a year, and although her condition has deteriorated she is still treated with the utmost respect and dignity
The home is always clean, warm and welcoming. My friend's room is more than adequate for her needs and is maintained very well. The food is first class and good and drinks are always available. There are a number of very enjoyable activities provided as well as hairdressing etc.
Excellent staff, accommodation and support for Mother . Staff go the extra mile to interact with her and ensure she gets as much out of life as she can, given her severe impairment now. Am very happy with the competence of the nursing staff in particular.
Residents encouraged but never forced or coerced to do anything against their will. No strict set of rules, just sensible guidelines. Those with capacity are involved in decisions about their care. It is obvious that, even when request of resident is not always easy to accommodate, all staff try hard to fulfil wishes of resident.
The saying, "you can lead a horse to water but you cannot make it drink" is exactly the ethos of Northwood House. It will never be home but it is obvious you all do your best to make it a home from home. From the bright decor, welcoming staff and gardener who obviously takes pride in his bright, peaceful garden. Well done to all.
I am very impressed by Northwood when I visit Mum from Australia. My son is a nurse in Glasgow and visits her every couple of weeks and is equally impressed. We find the home to be a caring and relaxed environment.
Staff always welcoming and friendly, they treat the residents with dignity. Always warm, clean and provide excellent care.
It's always nice to hear positive feedback from our residents' friends and family. We develop close relationships with all visitors and believe they are an integral part of our decision making process and assist us in meeting the residents' care needs.
Is mentioned below this is a good care home. The only issue is regarding emergency hospital admissions where a plan is being forwarded to ensure a member of staff will be in attendance when a resident makes a hospital visit. I have had discussions with one of the directors and has this matter in hand
Caring, friendly, helpful. Well maintained facilities. Excellent location. Good staff/resident ratio. Plenty of activities.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 19 February 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Good
(4)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Northwood House.
There are no upcoming events for Northwood House.
Awards / Recognitions (2)
- 15 Feb 2016Recipient: Northwood House
- 01 Feb 2014Recipient: Northwood House
Accreditations
There are no accreditations posted yet for Northwood House.
Meet the Team (17)

The registered manager of Northwood House since April 2016 but previously worked as a registered nurse at Northwood since 2014. Been in employment with Northwood since 2012. Registered nurse degree and Leadership and Management qualification.

Dawn is a part-time registered nurse who joined our team in 2020. Registered nurse degree. She is one of our Infection Control champions.

Becky joined our team as a part-time nurse in 2020. Has a registered nurse degree.

Registered nurse

Lucian joined our housekeeping team in 2018 and we quickly learned his skills lay in the kitchen so is now one of our part-time cooks. Completed his Hospitality services SCQF level 5 qualification in 2019.

Mia joined our team during Covid in 2021 to help keep our residents active in the evening and reduce falls. She was a hairdressing apprentice at that time and quickly realised she wanted to move over to care. She is now our main activities coordinator and also a care worker. She also makes sure the residents are looking their best with their weekly hair salon experience. Mia is currently waiting on a place to start her SVQ3 due to the delay in assessors from the pandemic.

Mary has been with us since 2010 as a cook, branching into housekeeping duties during the pandemic and sometimes still helping out with the odd shift when needed. She is one of the twin cooks we have working for us. She has a Scotvec in basic catering and professional cooking and an HNC in hospitality operations, plus years of experience.

Heather joined our team in 2014 as a relief cook and full-time housekeeper. Her duties mainly consist of cooking with some housekeeping shifts when required. She has followed in her twin sister Mary's footsteps by moving into the kitchen full-time. She has a City & Guilds in hospitality.

Heather has worked as a senior care worker at Northwood since 2013. She is currently nearly finished her first year as a student nurse through the Open University program. This allows her to continue working during term time at Northwood but be supported financially by the program when on placement. She is our first care worker to take advantage of this new opportunity to train to be a nurse. She has an SVQ3 qualification in Health & Social Care.

Fiona has worked at Northwood since 2015, she came to us as a full-time housekeeper but quickly showed an interest in care work. Her main role has been as a care worker for several years now. She has an SVQ3 qualification in Health & Social Care. Fiona also helps out with housekeeping shifts when required and has done some activity co-ordinator shifts where she brings her craft talents to the fore.

KellyAnn joined us at Northwood in 2020 as a care worker.
She has nearly completed her SVQ3 qualification in health and social care. There was a period of delay due to the pandemic when assessments were put on hold.

Alicia joined us at Northwood House in 2020. Originally working nightshift she now works dayshift as a care worker. She also is dual-trained as an activities co-ordinator. Alicia has an SVQ2 qualification in health and social care.

LynnAnn joined our team in 2022. She is one of our Infection Control champions. She is currently working as a care worker but looking towards starting her adult nursing next year through the Open University.

Louise has been with Northwood since 2019. However, she previously worked at Northwood from 2011-2017. She took a break when having her last child. She is a senior care worker on the night shift and has an SVQ3 qualification in health & social care.

Sharna joined Northwood in 2020 as a care worker and has progressed to a senior care worker. She has been a registered nurse since 2024.

Shirley has worked at Northwood as a senior nightshift care worker since 2009. She has an SVQ3 qualification in health and social care and completed her professional development award.

Mary works part-time as a relief cook for Northwood and has been with us since 2017. She has no formal cooking qualifications but has run her own restaurant in Helensburgh and works full-time for a local sheltered housing association.
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