






Northwood House is a beautiful Victorian mansion house converted and extended to provide spacious, comfortable accommodation. The home sits in upper Helensburgh and enjoys superb views of the Clyde estuary and the mountains beyond. The small number of residents allows a cosy, intimate ambience.
Extended and fully upgraded, all 20 bedrooms enjoy full private facilities as well as open outlooks. The traditional Victorian features, including original fireplaces and cornicing, combine well...
Care Provided by Northwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please see brochure for more details.
The price(s) shown are provided by the care home. Contact Northwood House for full pricing details and T&Cs.
Contact Northwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Third Life Care Ltd
- Private Owned
Person in charge
- Annette Gillies (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (20)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visiting is open, avoiding mealtimes unless arranged with the home. Viewing is by arrangement but usually can be flexible to suit those wishing to view and in a timely fashion.
Parking
- Small car park with one disabled bay for 6-7 cars
Northwood House Reviews (61)
Northwood House has a Review Score of 9.6 (9.552) out of 10, based on 7 reviews in the last 2 years.
Over all time Northwood House has 61 reviews.
My Aunt has been living for several months in Northwood House and the care that has been given has been outstanding. The staff considers my Aunt’s needs and keep her at the centre of her care, truly person-centred care. It has been challenging for the family with the transition to 24-hour care particularly during a pandemic but the staff and management have supported us through the journey, getting to know us and meeting our needs as much as my Aunt’s. I would have no hesitation in recommending Northwood House.
Northwood presents a very pleasant and comfortable atmosphere. Given all the challenges the staff have been heroic over the last year. Their communication has been excellent while visiting has been restricted.
My relative is very well looked after in Northwood House care home, I have always been impressed by the care she receives and is very content. The staff are very attentive to her needs and are always welcoming when we visit.
The staff are wonderful. They are always kind and attentive and have really good relationships with the residents. Northwood House has a positive and happy atmosphere where people are encouraged and engaged.
I visit my Aunt in Northwood House regularly. Staff are always friendly and welcoming. Usually, a hot drink is offered as they know I travel a fair distance. Staff display affection towards the residents and are very patient with myAunt. I feel they were particularly understanding during her settling in period.
I really like the food. It is beautifully cooked and there is always a choice, a good variety. I enjoy having company while I have my meal.
I am always made welcome when I visit and mum has settled here very well which had made a huge difference to all our lives.
Northwood House is a well-run establishment, the staff are excellent, friendly, caring and engaging. The atmosphere is relaxed and open which makes it feel more like a home. The residents are treated with respect and encouraged to express their own views.
My mother has been a resident at Northwood House for a number of years. I am happy with the quality of care that she receives there. Members of staff appear to have a genuine affection for her and from the way she responds to them, it is clear that she is very fond of her carers too.
I am always made to feel welcome whenever I visit my mother and members of staff are good at keeping myself and my sister up to date with things, like what she had been doing and how she is eating. For example, recently one of the carers went out of her way to describe to me how much my mother had enjoyed getting her hair washed and styled, which was lovely to hear. It is comforting to know that members of staff there are keen to give my mother positive experiences.
The management of the home is excellent and any issues I’ve had over the years have been dealt with quickly and efficiently by the manager. I wouldn’t hesitate to recommend this home.
The overall standard is good for a small care home. Areas that could be improved are a greater choice of food and some more activities to engage residents. Staff are always friendly and helpful.
There is a variety of menu choices, often not advertised on the main menu, tailored to the individual's tastes. Sunday is a relaxed day, with no structured activities at the residents' request, due to the high level of visitors throughout the day. However, we take on board the comments made and...
Every day I give thanks that my mother was able to get a place in this delightful care home. The staff and management are outstanding. They are caring and kind, taking time, in what must be a hectic day, to be patient and understanding to my mother who has communication issues and takes that bit longer to make herself understood. My mother is clearly very happy in this care home and thriving.
When you enter the building, through the secure entry system, you are immediately greeted by a happy atmosphere. The staff seem happy in their work, there is laughter and an upbeat feel, there is a bustle of activity. Cleanliness is excellent and there is always something organised for residents which is on the go. This is a small intimate home, with a home from home feel. I would not hesitate to recommend this care home as being outstanding and a gem of a find.
They try to vary the entertainment and whilst my mother doesn't get involved much, the home tries their best to involve as many residents as possible.
The freshly made meals are varied and seem to suit residents.
The rooms are suitable and kept clean and tidy.
No problem in recommending the home.
Every one of them cannot do enough for residents and families alike, could not get better care anywhere for my Mum.
Nothing is too much trouble.
Thanks to the great staff.
In our experience, we found all staff at Northwood House to be very friendly, helpful and supplied excellent care and attention to my Aunt during her stay there.
When my Aunt was being awkward, the staff were extremely patient and caring and when she became unwell the standard of nursing care could not have been better.
We live some distance from Helensburgh, therefore it was important to us that the Staff at Northwood House were always very helpful in supplying information when we phoned. Never made us feel that we were being a nuisance.
Thanks to all at Northwood House.
Very happy with the care that my father receives. A very well managed care home with staff who genuinely care for the residents.
Nursing and care staff provide a safe and caring environment, ensuring high standards are maintained. Being a small care home, it is extremely homely and this ensures the staff know all the residents well.
Regular activities, with an ongoing programme, helps the residents to keep active and stimulated.
The home has a very cheerful team which includes the kitchen staff, who provide tasty, homemade meals which are adapted to the resident's requirements.
I live outside the UK and am grateful every day for the staff of Northwood House. I visit as often as I can and see the incredible attention and care provided to my mum and to all the other residents, this extends throughout the staff, management, nurses, carers, cooks and housekeeping.
A high quality of care delivered consistently in a compassionate way.
Mum's last day was managed discreetly by the staff on duty and we were given privacy to say goodbye along with support available for us as a family. I cannot recommend Northwood House enough. It is a comfortable, caring environment for both residents and their families. Thank you so much to all the staff for their care of Mum and support we were given.
Northwood is a very caring, homely environment with lovely staff, many of whom live locally and have been there for some time. They have made the adjustment to nursing care for our frail and anxious mother as easy as possible. We looked at a number of nursing homes but kept coming back to Northwood as the one which suited our mother's needs best. We feel she is very well looked after by staff who are trained and skilled with elderly residents.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 19 February 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Good
(4)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Northwood House.
There are no upcoming events for Northwood House.
Awards / Recognitions (2)
- 15 Feb 2016Recipient: Northwood House
- 01 Feb 2014Recipient: Northwood House
Accreditations
There are no accreditations posted yet for Northwood House.
Meet the Team (17)

The registered manager of Northwood House since April 2016 but previously worked as a registered nurse at Northwood since 2014. Been in employment with Northwood since 2012. Registered nurse degree and Leadership and Management qualification.

Dawn is a part-time registered nurse who joined our team in 2020. Registered nurse degree. She is one of our Infection Control champions.

Becky joined our team as a part-time nurse in 2020. Has a registered nurse degree.

Registered nurse

Lucian joined our housekeeping team in 2018 and we quickly learned his skills lay in the kitchen so is now one of our part-time cooks. Completed his Hospitality services SCQF level 5 qualification in 2019.

Mia joined our team during Covid in 2021 to help keep our residents active in the evening and reduce falls. She was a hairdressing apprentice at that time and quickly realised she wanted to move over to care. She is now our main activities coordinator and also a care worker. She also makes sure the residents are looking their best with their weekly hair salon experience. Mia is currently waiting on a place to start her SVQ3 due to the delay in assessors from the pandemic.

Mary has been with us since 2010 as a cook, branching into housekeeping duties during the pandemic and sometimes still helping out with the odd shift when needed. She is one of the twin cooks we have working for us. She has a Scotvec in basic catering and professional cooking and an HNC in hospitality operations, plus years of experience.

Heather joined our team in 2014 as a relief cook and full-time housekeeper. Her duties mainly consist of cooking with some housekeeping shifts when required. She has followed in her twin sister Mary's footsteps by moving into the kitchen full-time. She has a City & Guilds in hospitality.

Heather has worked as a senior care worker at Northwood since 2013. She is currently nearly finished her first year as a student nurse through the Open University program. This allows her to continue working during term time at Northwood but be supported financially by the program when on placement. She is our first care worker to take advantage of this new opportunity to train to be a nurse. She has an SVQ3 qualification in Health & Social Care.

Fiona has worked at Northwood since 2015, she came to us as a full-time housekeeper but quickly showed an interest in care work. Her main role has been as a care worker for several years now. She has an SVQ3 qualification in Health & Social Care. Fiona also helps out with housekeeping shifts when required and has done some activity co-ordinator shifts where she brings her craft talents to the fore.

KellyAnn joined us at Northwood in 2020 as a care worker.
She has nearly completed her SVQ3 qualification in health and social care. There was a period of delay due to the pandemic when assessments were put on hold.

Alicia joined us at Northwood House in 2020. Originally working nightshift she now works dayshift as a care worker. She also is dual-trained as an activities co-ordinator. Alicia has an SVQ2 qualification in health and social care.

LynnAnn joined our team in 2022. She is one of our Infection Control champions. She is currently working as a care worker but looking towards starting her adult nursing next year through the Open University.

Louise has been with Northwood since 2019. However, she previously worked at Northwood from 2011-2017. She took a break when having her last child. She is a senior care worker on the night shift and has an SVQ3 qualification in health & social care.

Sharna joined Northwood in 2020 as a care worker and has progressed to a senior care worker. She has been a registered nurse since 2024.

Shirley has worked at Northwood as a senior nightshift care worker since 2009. She has an SVQ3 qualification in health and social care and completed her professional development award.

Mary works part-time as a relief cook for Northwood and has been with us since 2017. She has no formal cooking qualifications but has run her own restaurant in Helensburgh and works full-time for a local sheltered housing association.
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