Northwood House

The manager and her team are outstanding. The care they provide is second to none. The manager has created around her the most fabulous team of people - each and every one of whom goes out of their way to make the residents feel cared for. I can think of nowhere I would rather my Mum be in her current state of health than Northwood House. Thank you to everyone for making my Mum feel so special and for giving us the comfort of knowing she is so well looked after. A real home from home.

Thank you for going the extra mile.

My Aunt has been living for several months in Northwood House and the care that has been given has been outstanding. The staff considers my Aunt’s needs and keep her at the centre of her care, truly person-centred care. It has been challenging for the family with the transition to 24-hour care particularly during a pandemic but the staff and management have supported us through the journey, getting to know us and meeting our needs as much as my Aunt’s. I would have no hesitation in recommending Northwood House.

Northwood presents a very pleasant and comfortable atmosphere. Given all the challenges the staff have been heroic over the last year. Their communication has been excellent while visiting has been restricted.

My relative is very well looked after in Northwood House care home, I have always been impressed by the care she receives and is very content. The staff are very attentive to her needs and are always welcoming when we visit.

The staff are wonderful. They are always kind and attentive and have really good relationships with the residents. Northwood House has a positive and happy atmosphere where people are encouraged and engaged.

I visit my Aunt in Northwood House regularly. Staff are always friendly and welcoming. Usually, a hot drink is offered as they know I travel a fair distance. Staff display affection towards the residents and are very patient with myAunt. I feel they were particularly understanding during her settling in period.

I really like the food. It is beautifully cooked and there is always a choice, a good variety. I enjoy having company while I have my meal.

I am always made welcome when I visit and mum has settled here very well which had made a huge difference to all our lives.

Northwood House is a well-run establishment, the staff are excellent, friendly, caring and engaging. The atmosphere is relaxed and open which makes it feel more like a home. The residents are treated with respect and encouraged to express their own views.

My mother has been a resident at Northwood House for a number of years. I am happy with the quality of care that she receives there. Members of staff appear to have a genuine affection for her and from the way she responds to them, it is clear that she is very fond of her carers too.

I am always made to feel welcome whenever I visit my mother and members of staff are good at keeping myself and my sister up to date with things, like what she had been doing and how she is eating. For example, recently one of the carers went out of her way to describe to me how much my mother had enjoyed getting her hair washed and styled, which was lovely to hear. It is comforting to know that members of staff there are keen to give my mother positive experiences.

The management of the home is excellent and any issues I’ve had over the years have been dealt with quickly and efficiently by the manager. I wouldn’t hesitate to recommend this home.

The overall standard is good for a small care home. Areas that could be improved are a greater choice of food and some more activities to engage residents. Staff are always friendly and helpful.

Every day I give thanks that my mother was able to get a place in this delightful care home. The staff and management are outstanding. They are caring and kind, taking time, in what must be a hectic day, to be patient and understanding to my mother who has communication issues and takes that bit longer to make herself understood. My mother is clearly very happy in this care home and thriving.

When you enter the building, through the secure entry system, you are immediately greeted by a happy atmosphere. The staff seem happy in their work, there is laughter and an upbeat feel, there is a bustle of activity. Cleanliness is excellent and there is always something organised for residents which is on the go. This is a small intimate home, with a home from home feel. I would not hesitate to recommend this care home as being outstanding and a gem of a find.

The freshly made meals are varied and seem to suit residents.

The rooms are suitable and kept clean and tidy.

No problem in recommending the home.

Thanks to the great staff.

In our experience, we found all staff at Northwood House to be very friendly, helpful and supplied excellent care and attention to my Aunt during her stay there.

When my Aunt was being awkward, the staff were extremely patient and caring and when she became unwell the standard of nursing care could not have been better.

We live some distance from Helensburgh, therefore it was important to us that the Staff at Northwood House were always very helpful in supplying information when we phoned. Never made us feel that we were being a nuisance.

Thanks to all at Northwood House.

Very happy with the care that my father receives. A very well managed care home with staff who genuinely care for the residents.

The home has a very cheerful team which includes the kitchen staff, who provide tasty, homemade meals which are adapted to the resident's requirements.

I live outside the UK and am grateful every day for the staff of Northwood House. I visit as often as I can and see the incredible attention and care provided to my mum and to all the other residents, this extends throughout the staff, management, nurses, carers, cooks and housekeeping.

A high quality of care delivered consistently in a compassionate way.