Glennie House Care Home

My father was here for five months, after being discharged from hospital his care was good and the staff are professional and caring. The management is approachable and interested. We only moved him as a place became available nearer to home.

This is the happiest I have seen my mum since my dad passed.

My partner has been with you for the last few months, his health has deteriorated and staff are very caring and accommodating to both of us. Staff are patient and friendly. The home is clean and orderly which gives me peace of mind, knowing that he is being looked after.

It was such a hard process having to put my mum into care but there came a point when it was just not possible for her to remain at home. The manager and all her staff tried so hard to make this easier for us. Mum sadly passed in June after a 4-day period where she was at end of life. Myself and other family members stayed round the clock until the end. The care and love that we all felt at that point from everyone in Glennie was just unbelievable. Looking after us as well as my mum in such a compassionate way. Sitting beside my mum in the early hours of the morning listening to the staff dealing with residents in such a patient and caring way was so humbling as you never fully appreciate the difficult job these amazing people do. It was then I realised that Glennie House was my mum's home not just a care home and that we had been so lucky for that to be the case.

My brother is in Glennie and I can't praise staff and management for the excellent care he has received since he has moved into Glennie, spotless clean great food entertainment and overall I'm happy he's in such a clean caring place can't praise this place enough.

All of the points in this review were formally raised with unit management and therefore a matter of record.

I have been very pleased with the quality of personal care and support received by my mother while she was a resident in Glennie House. Too often nursing and care staff lack compassion and empathy, but in GH the staff seemed to really love my mother. They were warm and kind towards her and took a real interest and concern for her comfort, care and wellbeing. They were professional but displayed a gentleness and love towards her.

Mum is very happy at Glennie House. As a family, we are extremely satisfied with all aspects of care. The atmosphere in the home is one of happiness and welcoming. The manager and staff go the extra mile to make sure each resident feels at home and treat the Glennie House as their own.

My mum has settled into Glennie House. The kind and caring staff have been wonderful. The most amazing thing about this place is the programme of activities and outings that brings such a happy atmosphere to the place. It's great that loved ones can join in too. The quality of life for my mum, provided at Glennie House is excellent. A friendly and welcoming care home. Excellent management and so reassuring to see my dear mum enjoy her life.

The staff are the greatest asset of Glennie House. It is an extremely welcoming place and the staff go about their duties with a smile and often with a song, it obviously gets passed on/down from the management. They provide an excellent and varied range of activities each week. We had Christmas dinner with Mum which was a lovely caring touch.

Anything my husband needs is attended to straight away, he is completely different from when he was in hospital. He is encouraged to take part in the activities and enjoys his paper in the morning. My husband appreciates what all the staff do for him and his family appreciates it too—our very sincere thanks.

Very happy with the care that my dad gets, there is nothing that we can complain about.

The staff made us feel so welcome. My brother is happy here.

I am very pleased with the care and consideration given to my sister in her new environment. She has been made to feel welcome and I feel she is now very safe and also very happy. The staff are so good to her.

When visiting my friend, we were greeted with a cheery smile from the staff. We sat in the cafe area and the manager heard us talking about songs as my friend is a lovely singer. The manager then proceeded to ask us what songs we would like played and we sang along. It was a very pleasurable experience. We were also made coffee and hot chocolate - a treat!

The staff are caring and work hard. They seem genuine in their affection for my mum. Communication hasn't always been good. My mum's hand hygiene has been raised a few times, particularly her nails and the length of the nails on her contracted hand. A lot better since the hairdresser has been allowed in. Staff go above and beyond to have a laugh with my mum and stepdad which helps. A difficult time for everyone.

The care my dad receives in Glennie House is exemplary and I can't recommend it highly enough. The staff are a shining example of how care should be delivered. Any request is dealt with immediately and family are kept informed of every aspect of care and any changes that occur. Each interaction with my dad is underpinned by kindness, care and consideration. Excellent!

Very happy with how my gran is treated in Glennie House Care Home. Dignified and clean, also very friendly carers who make you feel welcome. My gran is happy and content in Glennie House. The carers are great.

My mother was cared for by some of the most compassionate old caring staff whilst at Glennie House Care Home. During the days leading up to her passing, we could not have asked for more from them. The carers and nurse not only cared for her but showed her love and understanding. To us, as a family, this made an extremely difficult time so much easier. The staff lining the corridor to say a final farewell is an abiding memory for us. Knowing Mum was loved by so many, even on her crankiest of days, gives us such comfort. Thank you all again so very much.

Dedication and care from top to bottom was exceptional. My sister passed away with care and dignity, and was treated as if she was one of their own family. Every visit I had was a very pleasant experience. The care home was always immaculate with cheerful staff.