Glennie House Care Home

William McComb Court, Auchinleck, Cumnock KA18 2HH
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9.8 90 Reviews
  • Glennie House Care Home, Cumnock
Situated in the rural village of Auchinleck in East Ayrshire, Glennie House is a purpose built 52 bedded care home which offers specialist nursing, residential and dementia care. The home also offers respite stays on a long term and short term basis to give home carers a much-needed break.

Facilities at the home include en-suite bedrooms, spacious lounges, an on-site hair salon, attractive grounds with secure residents’ garden and a guest room which relatives can reserve for overnight stays. Wheelchair access is available throughout. A restaurant standard kitchen provides freshly prepared meals tailored to the residents’ preferences and needs.

The care manager is experienced and is qualified as a general nurse. The home offers excellent training and support to the care team to allow them to take care of the varied needs of residents, from specialist support to general assistance with everyday activities, while also respecting the residents’ need to live independent and dignified lives. The home also offers training, information and support to the relatives of residents to help them better understand the treatment and care requirements of their loved-one.

The home benefits from having built good relationships with the local council, GPs, physiotherapists, district nurses, social workers and other visiting healthcare professionals.

The Activities Coordinators at Glennie House provide a full programme of activities, entertainment and events for residents to choose from. The home maintains strong community links and access to a mini bus means that residents can enjoy day trips out.
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Care Provided by Glennie House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1654
  • Self-Funded Nursing Dementia Care: from £1754

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

The price(s) shown are provided by the care home. Contact Glennie House Care Home for full pricing details and T&Cs.

Contact Glennie House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Glennie House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jenny Karimlar (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Glennie House Care Home Reviews (90)

9.8

Glennie House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 20 reviews in the last 2 years.
Over all time Glennie House Care Home has 90 reviews.

Overall Experience
  • 65
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Date Published
  • 90
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Reviewer Connection to Glennie House Care Home
  • 34
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  • 5
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Total of 90, showing 21-40
Review from Shona B (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
In our experience staff try to deliver a good quality care service and are approachable. The room standard and overall cleanliness of the home is of a good standard. However, staffing, particularly qualified nursing staffing, appears stretched almost all of the time. We had to raise issues with hand
and oral hygiene on repeated occasions and when our mother was discharged from hospital following a fall in the home, and still incredibly vulnerable, staff were wholly unprepared to care for her level of need. Care plans were not updated. This created serious concern and trust issues for us.
Despite good intentions, unit management is weak in our opinion and detached from the reality of the care on the ground.
All of the points in this review were formally raised with unit management and therefore a matter of record.
Reply from Jenny, Home Manager at Glennie House Care HomeWe are sorry that this was your experience. This was investigated at the time, in March 2023, and where necessary, lessons were learned.
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Review from Gordon W (Son of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the quality of personal care and support received by my mother while she was a resident in Glennie House. Too often nursing and care staff lack compassion and empathy, but in GH the staff seemed to really love my mother. They were warm and kind towards her and took a real
interest and concern for her comfort, care and wellbeing. They were professional but displayed a gentleness and love towards her.
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Review from Ruth D (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Glennie House. As a family, we are extremely satisfied with all aspects of care. The atmosphere in the home is one of happiness and welcoming. The manager and staff go the extra mile to make sure each resident feels at home and treat the Glennie House as their own.
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Review from Elizabeth D (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into Glennie House. The kind and caring staff have been wonderful. The most amazing thing about this place is the programme of activities and outings that brings such a happy atmosphere to the place. It's great that loved ones can join in too. The quality of life for my mum, provided
at Glennie House is excellent. A friendly and welcoming care home. Excellent management and so reassuring to see my dear mum enjoy her life.
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Review from Alex D (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are the greatest asset of Glennie House. It is an extremely welcoming place and the staff go about their duties with a smile and often with a song, it obviously gets passed on/down from the management. They provide an excellent and varied range of activities each week. We had Christmas dinner
with Mum which was a lovely caring touch.
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Review from P W (Wife of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Anything my husband needs is attended to straight away, he is completely different from when he was in hospital. He is encouraged to take part in the activities and enjoys his paper in the morning. My husband appreciates what all the staff do for him and his family appreciates it too—our very sincere
thanks.
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Review from A D (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care that my dad gets, there is nothing that we can complain about.
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Review from Kenneth R (Brother of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff made us feel so welcome. My brother is happy here.
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Review from Christine P (Sister of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and consideration given to my sister in her new environment. She has been made to feel welcome and I feel she is now very safe and also very happy. The staff are so good to her.
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Review from Elizabeth M (Friend of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my friend, we were greeted with a cheery smile from the staff. We sat in the cafe area and the manager heard us talking about songs as my friend is a lovely singer. The manager then proceeded to ask us what songs we would like played and we sang along. It was a very pleasurable experience.
We were also made coffee and hot chocolate - a treat!
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Review from L H (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are caring and work hard. They seem genuine in their affection for my mum. Communication hasn't always been good. My mum's hand hygiene has been raised a few times, particularly her nails and the length of the nails on her contracted hand. A lot better since the hairdresser has been allowed
in. Staff go above and beyond to have a laugh with my mum and stepdad which helps. A difficult time for everyone.
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Review from Pat H (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad receives in Glennie House is exemplary and I can't recommend it highly enough. The staff are a shining example of how care should be delivered. Any request is dealt with immediately and family are kept informed of every aspect of care and any changes that occur. Each interaction with
my dad is underpinned by kindness, care and consideration. Excellent!
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Review from T M (Granddaughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with how my gran is treated in Glennie House Care Home. Dignified and clean, also very friendly carers who make you feel welcome. My gran is happy and content in Glennie House. The carers are great.
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Review from Barbara G (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for by some of the most compassionate old caring staff whilst at Glennie House Care Home. During the days leading up to her passing, we could not have asked for more from them. The carers and nurse not only cared for her but showed her love and understanding. To us, as a family,
this made an extremely difficult time so much easier. The staff lining the corridor to say a final farewell is an abiding memory for us. Knowing Mum was loved by so many, even on her crankiest of days, gives us such comfort. Thank you all again so very much.
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Review from James N (Brother of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dedication and care from top to bottom was exceptional. My sister passed away with care and dignity, and was treated as if she was one of their own family. Every visit I had was a very pleasant experience. The care home was always immaculate with cheerful staff.
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Review from William N (Husband of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home, I was struck by the pleasant, inviting ambience and freshness. The communal areas and the resident's rooms are clean and maintained to a high standard. The staff are friendly and helpful and of smart appearance.
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Review from Julie G (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly, attentive and genuinely caring, taking time with each resident. They listen to my concerns and are very helpful. The staff keep the home spotlessly clean. Activities arranged for residents are stimulating e.g bingo and dominoes and especially outsiders who call (musicians and
singers) encouraging participation by residents and staff and also encouraging participation by residents in activities.
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Review from Charlie G (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glennie House Care Home is the best care home I've experienced. Staff are excellent and attentive and, without exception, everyone seems to genuinely care which is extremely comforting to family members. I can't think of anywhere I'd rather my mum spend her time than Glennie House. The home manager
is first class.
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Review from Vanessa G (Daughter of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food and drink - dad says food is reasonable as he has no teeth, a selective menu. Would like some fish in sauce (fillets of fish). He has a meeting with the kitchen and management. Activities are good when available and more are on now, outside entertainers are good.
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Review from Linda M (Friend of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very efficient and hands-on with the residents. Taking time with each individual resident and showing that they care about their feelings/well-being. We visited on Pancake Day for the residents and staff. It was very well organised and the staff couldn’t have been more helpful. Well done
everyone involved.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Glennie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Glennie House Care Home is calculated as follows: ( (193 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 227 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Glennie House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 Nov 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Jenny

Jenny Karimlar

Job Title: Home Manager

Hello, I am Jenny Karimlar and I am the Home Manager at Glennie House. I have worked in Glennie for the past 11 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glennie House Care Home to verify any information. View our terms and conditions. Glennie House Care Home has an Enhanced Service - more info.