Lochleven Care Home

121 Lawers Drive, Panmuirfield Village, Broughty Ferry, Dundee DD5 3UP
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9.4 62 Reviews
  • Lochleven Care Home, Dundee
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Lee-Ann Thomson (Senior Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • There are no restriction on time, day or duration of visiting the Care Home.

Parking

  • On Site Parking is available.

Lochleven Care Home Reviews (62)

9.4

Lochleven Care Home has a Review Score of 9.4 (9.448) out of 10, based on 18 reviews in the last 2 years.
Over all time Lochleven Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lochleven Care Home
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Total of 62, showing 1-20
Review from Paul H (Son of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very good experience.
Nurse on Katrine Wing outstanding with personal care and extremely approachable.
All other care staff very good.
Mums health has improved since arriving.
In terms of improvements two main ones would be repairing the lift and the stairway carpets is in need of being
replaced on way to Katrine wing. This would really improve initial impression. In summary very happy.
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

Thank you for your review pass you feedback on to the team.

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Review from Lynne K (Wife of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Lochleven are hard working, kind and treat all the residents and relatives with care, support and dignity.
The home is always clean and fresh I would highly recommend Lochleven care home.
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

Thank you for taking the time to write a review i will pass this onto the team.

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Review from K H (Partner of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has had the best care possible so far. The staff I have come in contact with are very nice and helpful.
My partner seems content and settled. He does relate to the staff. Unfortunately due to the lift not working in his unit he was unable to get out unless it was an appt. He was also
unable to take part in a lot of the activities are they were held mostly in another unit. However he has now been moved to a room in another unit with a working lift.
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

Thank you very much for your feedback, I will pass this on to the team.

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Review from I M (Next of Kin) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has now been in the care home just over six months. His quality of life has greatly improved all down to the care he has received. Mobility is back and he is walking better. Activities definitely encourage help slow down a decline and the staff are excellent joining in and promoting the
best quality of life
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

It's wonderful to receive such positive feedback. I will pass your feedback to the team. We strive to create a welcoming and supportive atmosphere for all our residents

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Review from Michael R (Son of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Loch Leven looked after my mum for the last 6 months of her time. I found the staff very helpful careful, attentive and sympathetic. They really helped us cope with the difficult times. They do offer a range of activities for the residents, but my mum preferred a quiet time and was respected. I would
recommend LL very highly, it was really reassuring to know that she was in good, caring hands.
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

We appreciate you sharing your feedback with us. I will pass pass you kind word to the team.

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Review from Grant R (Son of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lochleven provided a caring and loving home for my mother in her last months. The staff were all kind and supportive and couldn't do enough to help. The home senior staff were attentive and always communicated well if there were any issues. The home also handled my mother's last days with great care
and dignity. I would recommend the home with enthusiasm.
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

Thank you for your kind words, i will pass them on to the team it was a pleasure to look after your mother and get to know you all.

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Review from Susan B (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the home enough since my mum became a resident in the home last year. She has dementia and was extremely anxious going in as we were. One of the members of staff was there when I arrived and made me feel confident that she will be taken care of. Since then she and her team have been great
with my mum and now she feels at home there and happy. Her care has been first class and the staff member keeps me up to date with her ongoing care. Another carer I must mention is great with mum and very patient. Thank you to all for looking after her. I also have to add the home is very clean and very bright rooms for the residents to sit and relax.
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

Thank you for your kind words and for taking a moment to leave us your review. It is great to hear you are pleased with your mother's care, and I will be sure to pass your feedback onto the rest of the team.

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Review from Charlie R (Son of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Loch Leven in November of last year, with the understanding that she would receive end of life care. She was suffering a number of health issues, including cancer of the womb. She was 95 and had lived independently till then. She was alert, talkative, and sociable, and initially
had difficulties adusting to institutional care.
She was made very comfortable and fully engaged in the life of the home, with activities, personal care and support, and a genuinely cheerful relationship with the staff. She became much more comfortable and made good friends with other residents. The food, care, and attention was excellent.
My mother in fact lived another 8 months. Our family was made to feel welcome at all times and we were fully and candidly briefed on the challenges that her changing condition presented.
I am particularly grateful for the management of her final days and hours, where I was helped unreservedly by the excellent staff. I will always be grateful to them.
Reply from Lee-Ann Thomson, Care Home Manager at Lochleven Care Home

Thank you so much for your kind words! It will mean a lot to our team to know they are making a positive difference.

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Review from Kay G (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care Home fantastic staff that gave amazing care to my mother for a great number of years. In her last days, the staff made sure that we were cared for while sitting sometimes all night next to my Mum. So nice to see my Mum still having her nail polish on and her lipstick close by. Everyday
clean clothes. Our family is so grateful for everything you did for Mum.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your very positive feedback it has been a pleasure for us to look after your mum for the years she was here with us. I will pass your comments on to the team.

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Review from A D (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of my concerns are dealt with at the time or are passed up the line to deal with. There's Staff available at the time of visiting are always friendly and helpful. There's the odd occasion where someone would say they'll log my concern and someone will get back to me then it doesn't happen, and
when I revisit nobody knows anything about it. It seems to be if I speak to the right person it will be dealt with properly.
It's great to see on social media all the activities that go on in the home.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your feedback, this will be shared with the team.

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Review from A L (Friend of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend took up permanent residency in the top nursing unit at Lochleven, she receives nothing but the best care and nothing is ever too much for anyone. We are all made to feel like we are part of a big family which I find comforting, any time we have visited there is nothing but happy smiling faces
and it is always clean and tidy. There are always activities going on and they really do go above and beyond for everyone to make sure they are looked after. I would definitely be recommending Lochleven. The staff there deserve a medal for what they do there.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, Thank you so much for your lovely feedback. We try are best to provide the best possible care an support to all of our residents. This will be feedback to the team who will be delighted with such great feedback.

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Review from Josh M (Grandson of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at the home have been great with the family and always able to accommodate to anything we need. They look after my grandad extremely well and the staff are just amazing. We don't have anything negative to say about the facilities or the staff and would 100% recommend it to any family who
are looking to find a home.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, Thank you so much for your nice feedback. This will be shared with the team they will be delighted with this great feedback.

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Review from Megan B (Great Great-Niece of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-great auntie was in Lochleven for a short time and received the best care we could have hoped for. The staff treated her with love and respect and as if she was part of their family. The staff were quick to resolve any problems that we had and we felt that we could easily come and talk to the
management team.
Thank you!
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, thank you so much for your nice feedback. This will be shared with the team they will be delighted with this great feedback.

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Review from H R (Wife of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the last few months, some changes have been made for the good. More staff and more activities. Grooming has improved. Management always ready to listen. Overall very happy with my husband's care. Lovely staff, who work really hard and need a thank you.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, Thank you so much for your review your positive feedback will be shared with the team. Thank you for your continued support.

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Review from Christine B (Wife of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a new service users relative, there were a few hiccups when residency commenced. These have now been resolved by unit staff.
With the care and attention my husband is getting he has come on leaps and bounds. You, as a care home, are giving him so much more care than I was able to do at home. He
has settled in so well and is able to partake in particular hobbies and interests he has. I can't praise the staff in the unit and the activities coordinators highly enough for enabling him to partake in these hobbies and activities. Thank you all so much.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi Thank you so much for your review your positive feedback will be shared with the team. Thank you for your continued support.

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Review from G M (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into the home, my mother has had a new lease of life. The family is happy that she is well cared for and is enjoying life in the home. The staff are excellent, professional and caring, and there is a happy atmosphere in the home. In fact, after her first week in the home, my mother said
"I've laughed more in the past week than I did in the previous two years".
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your nice comments; I will ensure these are past on to the team.

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Review from M M (Granddaughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the years I've visited a few care homes but if could say for sure that Lochleven is by far miles ahead as far as care standards go. The well-being of my gran is second to none she absolutely loves it here and is always treated with the utmost dignity and respect.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your continued support. This will be shared with the team.

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Review from Ollie S (Friend of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Utterly abysmal care home. The lack of staff enthusiasm and care is appalling. On the latest visit, there was a resident who became violent to another resident and myself. I found it extremely worrying when staff did not respond to the resident's emergency alarm and laughed off the behaviour when told.
The staff made no effort to acknowledge the visitor's presence and I was laughed off by a member of staff when I complained that the resident I was visiting had 1 sock in her entire room. Organisation and management are unsatisfactory and I believe it is an accident waiting to happen.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

I'm sorry that this was your experience on the day of your visit to the home. The detail of this review is very concerning and requires future investigation into the concerns raised. These concerns have not been raised with the management team at the home to allow us to act in response to your experience. In our main reception area, there are posters and leaflets on how to raise a concern which would have allowed us to have an open dialogue with you and gain more information to allow us to complete an investigation. I would encourage you to make contact with me at the home to allow me to look into your concerns raised in this review.

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Review from W C (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff were excellent. Very friendly and helpful with my mother throughout her 10-month stay at the Care Home. They always made an effort to comfort her as her health deteriorated. The nursing staff in particular were very supportive.
The Care Home is in an easily accessible area and has adequate
areas for Communal eating and relaxing.
Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your review and your positive comments about the home, this will be passed on to the team.

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Review from R B (Great-Nephew of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were compassionate and caring towards my relative at all times , nothing was toomuch trouble and management dealt with any concerns I may have had swiftly. I couldn't recommend this care home enough.
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Current Review Score: 9.4 (9.448)

Overview of Review Score

The Review Score of 9.4 (9.448) out of 10 for Lochleven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Lochleven Care Home is calculated as follows: ( (158 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 214 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Lochleven Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 17 Positive Reviews ÷ 20 = 0.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 15 Jul 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Hayley

Hayley Adams

Job Title: Care Service Manager Joined: 2013

I have worked at Lochleven care home for over 10 years.

I have always worked in care homes, have nearly 20 years of experience in the industry and have loved every minute of it.

When I first started in a direct care role, it was the residents, their life stories, their love and their successes that really kindled a flame within my soul that has yet to be extinguished.


When I moved into more of a leadership role, I was lucky to be working with an amazing team that shared their knowledge and experience, freely working together to ensure that our residents are living the best life possible.


In my personal time, I love to read, my favourite book is probably Gone with the Wind.
I like to do DIY and pretend I’m good at it, I enjoy playing the cello – my neighbours probably don’t, I’m very much an animal lover, the more animals I can get in my life the better. The karaoke machine calls my name when I go out with friends and family, I’m pretty much a stay-at-home person, my books, my cats and my cello, although my newest life goal is to go to Switzerland to visit the famous Lindt chocolate museum and make chocolate with the master chocolatier

Karen

Karen Stormont

Job Title: Administrator Joined: 2021

My name is Karen, I’m the Administrator and started working in Lochleven in July 2021. Life has led me through a varying path including working as a multi-franchise Vehicle Administrator, Finance Administration and on to my current role as a Care Home administrator. Lochleven is lively and friendly with the residents being the heart of the home. I thoroughly enjoy the fast pace and interesting individuals I meet on a daily basis.

Mari

Mari MacMaster

Job Title: Receptionist Joined: 2018

My name is Mari, I am a receptionist here a Lochleven Care Home. I work as part of a team to cover the main reception at Lochleven Care Home. As a mum of a disabled daughter and working in care for many years before coming to Lochelven Care Home, I can empathise with families, residents and staff at the home.
I believe in making the most of every day, whatever that means to the individual. The right to live a full and happy life no matter what your ability.


I am happy that I am part of the team at Lochleven Care Home.

Frequently Asked Questions about Lochleven Care Home

What types of Care is Lochleven Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lochleven Care Home have?

There are 100 Single Rooms.

What are the Facilities & Services at Lochleven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lochleven Care Home to the centre of Dundee?

4.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lochleven Care Home to verify any information. View our terms and conditions. Lochleven Care Home has an Enhanced Service - more info.