Lochleven Care Home

If some of my opinions below are vague, this is only due the not being able to visit inside the home due to staff adhering to the recommended Government Guidelines, I thank them for this.

I am pleased with the care my mother is receiving. The staff are very friendly and committed. They appear to have coped with the current situation well and had a safe arrangement for visits. Although on my visit, it was pouring with rain and the gazebo set up had seen better days, letting water in, I am looking forward to my next visit being indoors.

I am happy with the level of care my mum receives. The majority of staff appear very caring, and I am kept informed of any changes or concerns. My mum is well-fed, and her personal care is of a high standard. The care home itself could do with a bit of updating ie decor etc, but this does not detract from the level of care.

I have found the staff have been very attentive and caring, very supportive to me for the past two and a half years. I miss seeing my husband very much, but I know that he is getting the best care possible. The staff are very understanding, and I have a good relationship with them.

I have nothing negative to say. Since I have been visiting my mum, the care and attention she gets are really excellent. During this difficult time, they have been superb with cleanliness; top marks. I would recommend anyone to go into this lovely home.

The staff are always pleasant to residents and relatives of residents. Always informative of any problems with relatives - such as falls etc.

Both my parents were admitted to Lochleven at the same time approx 3-years ago with dementia. They have received excellent care during their time there. I lost my father after six months, but my mother is still receiving excellent daily care from all the staff, and I'm always made welcome when I visit.

I am 400 miles away from my mother; however, whenever I have visited, she has been happy and looks smart. The care team keep in touch with me by phone or Facetime with Mum which has been excellent. I would particularly like to praise one gentleman for always going the extra mile.

The Care Home Manager and his staff have helped greatly in getting our Dad settled into the home. Especially during such a difficult time, nothing has been too much trouble for them. Would love to have been able to view the home and the room Dad was going into but as this wasn't possible, the Manager was happy to make a video of the room and send it to us. They also arranged a video call for Dad's 90th birthday so we were all able to see and speak to him for a wee while.

Lochleven is a great home and I’m glad my gran and grandfather are both living there. It has a friendly homely feel when you walk through the doors and are always nicely greeted. The staff are brilliant and very caring. They are always on hand if you have any questions and know a lot about their residents as they can normally answer straight away. The home has done a great job informing families over the past months during Covid with updates on how their relatives are getting on or if there are any problems.

Staff and management of Lochleven Care Home gave exemplary service in the care of my parents in the past 3 months. Their care of my parents until their deaths was caring, compassionate and medically appropriate. Their support for me and my family through the loss of my parents in such a short time could not be faulted and will remain with me for many years as a warm memory at a dark time. Thank you so much for everything.

I cannot praise the staff enough.

Mum is happy and the family are happy.

Mum moved to the dementia unit at Lochleven from what had been temporary respite in a local care home. As a family, we were amazed at how readily mum accepted her new surroundings. This was very much down to the training, expertise and of course the caring nature of the staff within the unit. Staff were at ease with mum's dementia and so mum was at ease with the staff. There is always someone on hand to assist if needed, the rooms are clean and fresh at all times and mum's needs are understood fully. Mum is now thriving in her new environment. Couldn't ask for better care. If you're unsure of moving your loved one to a full dementia unit I would say do it - you won't regret your decision.

Overall my wife seems more contented and happy since she moved in.

There, she has more freedom to roam the corridors and go at her own pace. The staff are attentive to our mother's needs, although she is mostly unable to communicate what she wants. She seems settled and happy in the home.

My mother, father and aunt have been in Lochleven for a year and I am very happy with the way they are treated. The staff and management are all excellent.

I have three members of my family staying in Lochleven, my mother, father and Aunty. The staff have been excellent in keeping me informed regarding their situation. I cannot thank them enough.

Lochleven is a lovely care home. Never any smell and very clean. Staff are lovely and very caring to my Mum. I have to say the receptionist at the front office is extremely nice and caring. Excellent service.

Recently visited the cafe and got a warm reception from the staff. All staff in the unit are always pleasant and helpful. My in-laws speak highly of them. The home is always spotless.