Lochleven Care Home

121 Lawers Drive, Panmuirfield Village, Broughty Ferry, Dundee DD5 3UP
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9.5 62 Reviews
  • Lochleven Care Home, Dundee
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Lee-Ann Thomson (Senior Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (100)

Visiting

  • There are no restriction on time, day or duration of visiting the Care Home.

Parking

  • On Site Parking is available.

Lochleven Care Home Reviews (62)

Total of 62, showing 61-62
9.5

Lochleven Care Home has a Review Score of 9.5 (9.467) out of 10, based on 19 reviews in the last 2 years. Over all time Lochleven Care Home has 62 reviews.

Overall Experience

  • 41
  • 19
  • 1
  • 0
  • 1

Date Published

62
8
15
19
43

Review from A J (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has speech and cognitive difficulties but the staff on Katrine and throughout Lochleven Care Home are extremely sensitive to her needs and take the time and effort to communicate with her very effectively. Their care and compassion towards my mother and their communication with us have been
exemplary. There are many different activities on offer - and again the staff offering these are outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George M (Power of Attorney of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I walked through the door, I was impressed with the ethos in the home. The leadership and all the staff showed real care and commitment to the work and care of the residents. If there was any cause for concern, I was phoned and ensured that medical staff were called to check the
resident. I have nothing but praise to describe the quality of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Lochleven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Lochleven Care Home is calculated as follows: ( (159 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 224 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Lochleven Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 18 Positive Reviews ÷ 20 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Hayley

Hayley Adams

Job Title: Care Service Manager

Joined: 2013

I have worked at Lochleven care home for over 10 years.

I have always worked in care homes, have nearly 20 years of experience in the industry and have loved every minute of it.

When I first started in a direct care role, it was the residents, their life stories, their love and their successes that really kindled a flame within my soul that has yet to be extinguished.


When I moved into more of a leadership role, I was lucky to be working with an amazing team that shared their knowledge and experience, freely working together to ensure that our residents are living the best life possible.


In my personal time, I love to read, my favourite book is probably Gone with the Wind.
I like to do DIY and pretend I’m good at it, I enjoy playing the cello – my neighbours probably don’t, I’m very much an animal lover, the more animals I can get in my life the better. The karaoke machine calls my name when I go out with friends and family, I’m pretty much a stay-at-home person, my books, my cats and my cello, although my newest life goal is to go to Switzerland to visit the famous Lindt chocolate museum and make chocolate with the master chocolatier

Karen

Karen Stormont

Job Title: Administrator

Joined: 2021

My name is Karen, I’m the Administrator and started working in Lochleven in July 2021. Life has led me through a varying path including working as a multi-franchise Vehicle Administrator, Finance Administration and on to my current role as a Care Home administrator. Lochleven is lively and friendly with the residents being the heart of the home. I thoroughly enjoy the fast pace and interesting individuals I meet on a daily basis.

Mari

Mari MacMaster

Job Title: Receptionist

Joined: 2018

My name is Mari, I am a receptionist here a Lochleven Care Home. I work as part of a team to cover the main reception at Lochleven Care Home. As a mum of a disabled daughter and working in care for many years before coming to Lochelven Care Home, I can empathise with families, residents and staff at the home.
I believe in making the most of every day, whatever that means to the individual. The right to live a full and happy life no matter what your ability.


I am happy that I am part of the team at Lochleven Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lochleven Care Home to verify any information. View our terms and conditions. Lochleven Care Home has an Enhanced Service - more info.