Lochleven Care Home

121 Lawers Drive, Panmuirfield Village, Broughty Ferry, Dundee DD5 3UP
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9.5 62 Reviews
  • Lochleven Care Home, Dundee
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Lee-Ann Thomson (Senior Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (100)

Visiting

  • There are no restriction on time, day or duration of visiting the Care Home.

Parking

  • On Site Parking is available.

Lochleven Care Home Reviews (62)

Total of 62, showing 21-40
9.5

Lochleven Care Home has a Review Score of 9.5 (9.467) out of 10, based on 19 reviews in the last 2 years. Over all time Lochleven Care Home has 62 reviews.

Overall Experience

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  • 19
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Date Published

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Review from Stephen D (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and caring environment. All members of staff I have encountered over the years have been very courteous, treating the residents with care and dignity.

Reply from Scott Bland, Senior Care Home Manager at Lochleven Care Home

Thank You for your feedback. This will be shared with the team.

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Review from S H (Daughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So grateful to the whole staff team for all they have done and continue to do to support and care for my dad. I really appreciate the warmth, patience, kindness and loving care shown to him and the family. Carers work so hard and with such compassion to adapt his care to his changing and often challenging
needs and to maintain his dignity. The team have worked tirelessly through such difficult times and continue to strive to improve the care offered to residents and recover from the impact of Covid. I really appreciate the way all members of the team, whatever their role within the home, take the time to engage with residents as they go about all their various tasks. I am reassured that whenever there are concerns with my dad they are communicated and dealt with promptly and effectively.

Reply from Scott Bland, Senior Home Manager at Lochleven Care Home

Thank you for your lovely feedback. This has been passed on to the team. It's a pleasure to look after your relative.

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Review from G M (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Lochleven for a year and a half now. We have always been happy with the care he receives. The staff are always helpful and address any issues as quickly as they can.
Dad has dementia and he seems content in his world. There will never be a perfect one, but we are happy with the
care he receives.

Reply from Scott Bland, Senior Home Manager at Lochleven Care Home

Hello
Thank you so much for the nice feedback this will be passed on to the team. It is a pleasure to look after your dad.

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Review from M S (Wife of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly to me though some are disengaged from the residents. Mostly care seems good, though more care could be taken to ensure residents have their own clothes. Until recently the unit has smelled fresh but over the last few weeks, the smell of urine has been prevalent on entry and
throughout. My husband missed his covid booster because I had not been asked to complete the form(I live only 5 minutes away).

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your feedback. I feel that these comments need to be discussed in a care review so we can get a more in-depth picture regarding your feedback and how we can improve things for you. We will make contact with you to discuss these matters ASAP.

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Review from C S (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home needs freshening up. Many staff changes over the year.
Handled the Covid testing very well.
Kept up to date with all changes regarding Covid restrictions and updates.
Overall, have no complaints.
Maintanicae sorted out any problems regarding furniture, runners and brackets.
All staff
do excellent work.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, thank you for your feedback.


The home currently has a plan in place for redecoration following the prolonged period of the pandemic. Non essential work was not carried out to ensure we mitigated any risk as best we could. However things have much improved now and the home has a plan in place to freshen it up.


It's good to know that you feel the home has a good level of communication during the covid period ensuring you were kept up to date.


I will pass your kind comments on to the team.

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Review from Jacqueline R (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Katrine Nursing Wing for a year and a half. Every staff member I dealt with was so caring towards her. The main point I liked was the continuity of staff that attended to her which she needed to feel safe, I cannot thank everyone enough for the support she received and I would definitely
recommend Lochleven Care Home to others.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi Jacqueline


Thank you so much for your review, this will be shared with the team who looked after Mum.

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Review from Peter C (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our initial visit to the home my daughter and I were very impressed with the positive welcome we received. We were given a tour of the home and in all the 'wing's the friendliness of the staff was very apparent, questions were asked and encouraged. We were shown two rooms which were available there
was no difficulty in choosing the room we wanted. The transfer from another home to Lock Leven went smoothly. My wife was received on 27th May and is still there to date. I am very pleased with the care and attention she is receiving. She is treated as an adult and is carrying out conversations with the staff. They encourage her to walk with a Zimmer and I can see a slight improvement in her walking. She enjoys her visit to the hairdresser and I have been encouraged to take her for a car run next week. The staff ask her needs and try to encourage her to participate in activities. The room is clean and her laundry is attended to.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for you kind words. It is very good to hear the great work the team are doing to ensure residents are well cared for.
This will be passed on to the team.

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Review from Neil B (Son of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it's difficult to review the home with current Covid restrictions causing limitations on activities and participation, I still find the staff are going the extra mile in accommodations visitation and support of all the residents.
Keep up the great work!

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Review from H C (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came for my mother to go into a care home I found the decision making extremely difficult. However from the start, the staff at Loch Leven care home were extremely helpful. Not only were they very adept at helping my mother adapt but I also found them reassuring and felt I was leaving
my mother in capable hands. In the three months that my mother has been a full time resident, the staff at the care home have been excellent at communicating with me, very caring towards my mother, good at explaining procedures and they have all been very pleasant and polite. We as a family, have been very grateful for this. My mother only has good things to say about the caring staff and loves the food.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your lovely feedback. I will ensure this is past on to the team

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Review from J A (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has moved up from Glasgow to be near me in Monifieth. The staff have made my mum feel very welcome and have been really helpful and informative. Mum only moved in on 31st May 2022 and I know she is really enjoying the company of the other residents and staff. Many thanks to all the staff for
making this happen.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your kind words. I will ensure this is passed on to the care team.

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Review from M C (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff for your constant care, compassion and humour in looking after my mother, in sometimes very trying times. My mother always said how nice everyone was and how 'smiley' the people around her were and she was not easily pleased. She did not like making a fuss though so I was
grateful for the professional and intuitive care that was always given to her.
You all played such an important part in her last adventure in life. It was obvious that she was not just cared for, but also cared about.
Thank you again for making my mother's experience in Lochleven a much more relaxed and fun experience than we could all have hoped for. We met some lovely people and have good memories to cherish.

Reply from Scott Bland, Home Manager at Lochleven Care Home

Thank you so much for your nice words it was a pleasure and a privilege to look after mum.
I will ensure that this is shared with the team.

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Review from Trudy W (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had a long, happy life but she faced challenges; the most dramatic and distressing one being living with dementia. Wanting the best care for her - we're glad we chose Lochleven Care Home. In its relaxed, informal, friendly environment - and in her airy, pretty room - she became calm and relaxed.
The Tummel Wing team – always professional and caring – were also lots of fun. Fiercely independent, Mum was given much personal freedom, making friends among staff and residents, creating her own ‘house rules’, which mostly they indulged. Over time, the staff became like her second family – and ours - their sensitive approach helping Mum to stay entertaining and funny, busy, cheeky and nimble, right to the last. Sadly Mum recently passed away there – quietly and calmly, in her own little bed, with Dad sitting by her side. It was a dignified, peaceful end to a wonderful life. Thank you, everyone at Lochleven, for helping to make it so.

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Review from L J (Relative of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident in 2 of the units in Lochleven, as her care needs have increased. She initially took a while to settle in, due to worsening dementia but the staff could not have been more caring, patient and understanding and really made the transition as easy as possible. The senior
staff and manager are always on hand if we've had anything we've wished to discuss along the way.
Lochleven is clean and welcoming and so well designed and decorated to make the residents feel safe and at home. The greatest asset is definitely the lovely staff. They've taken the time to get to know my relative as her present and past self and she likes and trusts them all. As a family, we are grateful to all at Lochleven for everything they have done and continue to do for our relative and also for us. Thank you.

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Review from Claire L (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we found the home and staff to be very professional and we had no issues at all with the care of our aunt. Staff were always helpful, kind and compassionate and we were always made to feel welcome at any time. If there were ever problems relating to our aunt the home would contact us immediately.
It was a comfort to know she was being looked after by caring staff.

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Review from Grace R (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would absolutely recommend Lochleven Care Home. Both my parents were admitted at the beginning of December 2020 due to unforeseen circumstances, my mother for nursing care and father due to dementia. Mother deteriorated but the nursing care and attention was admirable and she was treated with extreme
dignity throughout end of life care. I was kept informed at every step and was allowed to visit near the end and I’m extremely grateful for that. My father, on his own now, is surrounded by staff who has guided him through his grief and his care is second to none. My father is extremely happy at Lochleven and has stated so on many occasions. I had a window visit this week and his mental well-being is brilliant, as a daughter seeing him happy and settled puts considerable confidence and trust in all the staff at Lochleven. All staff are extremely approachable and pleasant at all times. Dad is well fed, clean and tidy and his room is lovely, will recommend.

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Review from S P (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Lochleven Care Home for a short time but the whole family derived much comfort from the standard of care he received. The staff showed great kindness and compassion. His room was lovely and private. Despite the restrictions imposed by the Coronavirus, the staff went out of their way
to sit with Dad during his last couple of days which brought great comfort to us. All the support staff were excellent also. A very big thank you to all we came into contact with as we couldn't have asked for more.

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Review from T M (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The unit my mother lives in is always clean, staff are always on hand and are extremely proactive in their caring tasks. My mother always appears well and it is evident that staff take time to make sure all residents’ care needs are attended to at all times. I have found all members of staff I have
talked to extremely knowledgeable regarding my mother’s care plan, and only too happy to spend time discussing her care. I would have absolutely no hesitation recommending Lochleven Care Home to any family considering the placement of a relative.

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Review from M C (Wife of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in Lochleven Care Home for 1 year. During this time he has settled in very well. He has dementia but gets on very well with staff who are very caring. He enjoys his food, drink and is always very happy and content when I visit. He enjoys the activities and outings provided. I
have peace of mind knowing that he is happy and safe and well looked after.

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Review from Ellen M (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing negative to say. I have only visited my mum once in the short time she has been there and she was happy and settled. It seems the care and attention she is getting is excellent, especially during this difficult time. The care staff has always been at the end of the phone if I have needed
help and guidance.
If some of my opinions below are vague, this is only due the not being able to visit inside the home due to staff adhering to the recommended Government Guidelines, I thank them for this.

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Review from J M (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my mother is receiving. The staff are very friendly and committed. They appear to have coped with the current situation well and had a safe arrangement for visits. Although on my visit, it was pouring with rain and the gazebo set up had seen better days, letting water in,
I am looking forward to my next visit being indoors.

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Lochleven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Lochleven Care Home is calculated as follows: ( (159 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 224 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Lochleven Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 18 Positive Reviews ÷ 20 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

Meet the Team (3)

Hayley

Hayley Adams

Job Title: Care Service Manager

Joined: 2013

I have worked at Lochleven care home for over 10 years.

I have always worked in care homes, have nearly 20 years of experience in the industry and have loved every minute of it.

When I first started in a direct care role, it was the residents, their life stories, their love and their successes that really kindled a flame within my soul that has yet to be extinguished.


When I moved into more of a leadership role, I was lucky to be working with an amazing team that shared their knowledge and experience, freely working together to ensure that our residents are living the best life possible.


In my personal time, I love to read, my favourite book is probably Gone with the Wind.
I like to do DIY and pretend I’m good at it, I enjoy playing the cello – my neighbours probably don’t, I’m very much an animal lover, the more animals I can get in my life the better. The karaoke machine calls my name when I go out with friends and family, I’m pretty much a stay-at-home person, my books, my cats and my cello, although my newest life goal is to go to Switzerland to visit the famous Lindt chocolate museum and make chocolate with the master chocolatier

Karen

Karen Stormont

Job Title: Administrator

Joined: 2021

My name is Karen, I’m the Administrator and started working in Lochleven in July 2021. Life has led me through a varying path including working as a multi-franchise Vehicle Administrator, Finance Administration and on to my current role as a Care Home administrator. Lochleven is lively and friendly with the residents being the heart of the home. I thoroughly enjoy the fast pace and interesting individuals I meet on a daily basis.

Mari

Mari MacMaster

Job Title: Receptionist

Joined: 2018

My name is Mari, I am a receptionist here a Lochleven Care Home. I work as part of a team to cover the main reception at Lochleven Care Home. As a mum of a disabled daughter and working in care for many years before coming to Lochelven Care Home, I can empathise with families, residents and staff at the home.
I believe in making the most of every day, whatever that means to the individual. The right to live a full and happy life no matter what your ability.


I am happy that I am part of the team at Lochleven Care Home.

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