Pitkerro Care Centre, Dundee, Angus
Pitkerro Care Centre, Dundee, Angus
Pitkerro Care Centre, Dundee, Angus

Pitkerro Care Centre is a purpose-built Dundee accommodation, specialising in many forms of nursing and also in achieving sound care provision for people with dementia.

While looking to achieve consistent and top quality care methods, the Pitkerro service is also keenly focused on helping residents achieve a sense of independence and satisfaction with their daily lifestyles.

A programme of activities and outings allows for many fulfilling days and hobbies, with loved ones welcome to join in, including for mealtimes and other social occasions.

Group: Hudson Healthcare

Person in charge: Chima Banda (Manager)

Local Authority / Social Services: Dundee City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Pitkerro Care Centre has a Review Score of 9.6 (9.631)

The Review Score of 9.6 (maximum of 10) for Pitkerro Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Pitkerro Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.702 for Pitkerro Care Centre is calculated as follows: ( (227 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 299 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.929 Points relating to the number of positive Reviews for Pitkerro Care Centre is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered beds ÷ 5). 13 Reviews ÷ 14 Target = 0.929

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pitkerro Care Centre?

  • Extremely LIKELY
    18
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Pitkerro Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Husband of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • more

Mum has settled very well into Pitkerro care home. Staff have been very kind and attentive.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

chima banda, home manager at Pitkerro Care Centre responded to this review on 18 Aug 2016:

Thank you very much for your review and the home continues to have an open door policy and are welcome to discuss anything that would help us continue to provide the best standard of care.

Very impressed to see residents are so well cared for. Having visited many nursing homes, it is such a relief to know that the people we know and love are well cared for. The care and attention shows from the minute you walk in the door. Would recommend to anyone looking for care for a relative.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Prisca Katsande, Business Administrator at Pitkerro Care Centre responded to this review on 05 Jul 2016:

Thank you so much for your kind words, we strive as a team to make our home a happy home for all.

Pitkerro nursing home is a big bright modern home with 70 single room all with en suite shower rooms. The client rooms are also bigger than some other nursing homes. The home has a very friendly and welcoming environment. The management and staff are friendly and professional and were always willing to help mum and us adapt to this new situation, for all of us.
The staff showed compassionate care to our mum at all times. we were actively encouraged to make mums room individual and as homely as we wished. The staff appeared happy and caring at work and this transferred to mum who settled in very well and quickly, to our relief. Mum felt safe and secure in these new and strange surroundings and this was down to the staff. The staff were brilliant with mum and also us and for this I would like to thank them.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At Pitkerro we found our mother received a high standard of care, staff were all excellent, very skilled and caring in their roles, which gave us peace of mind that Mum was being so well looked after. I would highly recommend this home, the environment, facilities are excellent and more importantly all the staff are a credit to the to caring profession.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chima Banda, Home Manager at Pitkerro Care Centre responded to this review on 18 Apr 2016:

Thank you very much for your kind words, we truly appreciate positive feedback and strive towards delivering the best service that we can.

The staff have shown nothing but kindness and understanding particularly to my husband but also to the rest of us as a family. He can be a bit difficult sometimes but the staff and management are brilliant with him. the home is clean and bright, his room is the same and being able to personalise it for him makes such a difference. The staff are very friendly and approachable and will do their best to sort any problems we may have. All in all very happy with everything.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very pleased that my partner is looked after well from the staff. No complaints whatsoever.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Never had any problems.

How likely would you be to recommend Pitkerro Care Centre? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Staff are very friendly, supportive and professional in manner.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are fabulous management are excellent nothing bad to say about anyone.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always very patient and helpful to my mother. They are always ready and able to answer any questions I ask relating to my mother's care and status.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with everything.

How likely would you be to recommend Pitkerro Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This place is very good, we can rest easy knowing he is in a safe place.

How likely would you be to recommend Pitkerro Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Staff are excellent, very clean home. Beautiful meals, very welcoming.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chima Banda, Home Manager at Pitkerro Care Centre responded to this review on 08 Mar 2016:

Thanks so much for the lovely review.

Staff at the home are excellent as well as meals and management.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My gran has developed very well since coming to the home.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother is happy with the care and very appreciative with the help he gets from all the staff.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a visiting relative (son), Pitkerro Care Centre provides excellent and passionate care to my Mum's wellbeing. all members of staff show compassion to all residents in their care.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with her care and support from the staff and my mum seems happy.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am filling in this review on behalf of my Aunties who are residents of Pitkerro no complaints whatsoever, service excellent can't find anything wrong.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think my mother is well looked after and all the staff, when asked know how my mother is doing. Very satisfied with the level of care and attention my mother receives.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When arriving at Pitkerro Care Centre, you notice the building has a fresh look, in a pleasant setting. Entering the building you are made welcome by the staff and the area is clean and tidy with visitors and contractors signing in book. Entering the area where the residents are, you are met by the person in charge or by any of the carers if they can help you with a very pleasant manner and cheerfully. The area (lounge and dining room) was clean and tidy with a nice smell. I found my wife's bedroom tidy and clean with nice heat. When you leave the staff and carers ask if everything was alright. Finally security for all door codes. Perfect.

How likely would you be to recommend Pitkerro Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our dad is well looked after. He is fed well. The staff are always polite and friendly.

How likely would you be to recommend Pitkerro Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my visits I am quite happy with the care!

How likely would you be to recommend Pitkerro Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Pitkerro is a very modern home with a friendly environment. Most of the staff genuinely care about the residents and are hard working and interested about the care of individuals. The food is reasonable. Some chefs are better than others. The domestic staff are very good, the home doesn't smell (which it shouldn't if people are doing their job properly) and the decor is ok. Some things could do with being renewed e.g. carpets, curtains and fresh paint. On the whole, we are quite satisfied with the home for our Mum, if we have any issues the staff are very approachable and will listen to what we say.

How likely would you be to recommend Pitkerro Care Centre? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am happy enough in the home. The carers are all very helpful and attentive. My only concern is that there are a lot of times when new or temporary staff are not so experienced in handling me.

How likely would you be to recommend Pitkerro Care Centre? Unlikely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Chima Banda, Home Manager at Pitkerro Care Centre responded to this review on 20 Jan 2016:

Dorothy, thank you so much for your kind comments and lovely praise for the staff! I am very pleased to hear that you are happy at Pitkerro and we love having you here!

While we do make every effort to keep regular staff on the same floors, you will appreciate it is at times necessary for staff to rotate to other areas of the home to gain and maintain a wider skill set. If staff are on holiday or sick, we at times must resort to temporary staff cover to ensure consistent standards of care are maintained at all the times.

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Care Home Idol 2016

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