Pitkerro Care Centre

Our mum has been treated exceptionally well and she has adapted to her new home. She enjoys the activities and the staff are all excellent in the duties. We as her family are so grateful that she is in such wonderful surroundings.

The care my dad receives here is excellent. All staff are caring and cheerful, and I have never witnessed anything that would concern me. Some of the residents can be challenging at times, but the staff treat them with dignity and patience at all times. It would be great if my dad was able to join in more but sadly this will never be likely for him now, due to his condition but the staff try their best to get him to do things. There is regular contact from the staff, and if we have any questions, the manager, deputy or relevant staff will happily respond

My mum has been in the Ashton Unit for 3 years, the unit is homely with a friendly and calm atmosphere. The unit is always clean, tidy and well maintained. In my opinion the staff are genuinely caring, kind, patient and compassionate. My mum's care has been tailored to her needs taking into account her personal preferences, the staff have also included us in this process. As my mum's care needs have changed, the staff have adapted their approached accordingly, such as successfully using distractions to support my mum if she becomes distressed as opposed to using medications.

Previous to entering Pitkero Care home, my sister, who is diagnosed with vascular dementia, lived in sheltered housing. She was withdrawn and had stopped showering. She now engages in the many activities in here. I have never seen her laugh so much. She enjoys her food. I am contacted monthly with details of her health regime such as her weight and medication. I can't speak highly enough of the management and staff and would recommend this place to anyone looking for a place for a loved one to live.

Family visit today to see our dad and, as always, left with a smile on our faces. There was a singer in today and the party was in full flow all afternoon. Staff, service users and visitors alike were having a great time, singing and dancing. Even our dad, who really doesn't engage very often, enjoyed a wee dance for half an hour. Doesn't seem to matter what time of day, or which day of the week we visit, there is always something going on and residents never seem to want for anything. Keep up the good work Pitkerro, you are all awesome x

My wife has been in here for seven weeks. I cannot speak more highly of the home and the staff, friendly, clean, informative, plenty of activities keeping people occupied, plenty of outdoor space. Excellent.

Mum is very happy in Pitkerro Care Home. The staff are great and go to great lengths to make sure residents are happy. Lindsay and her team are very approachable and if there's a problem they are quick to solve any issues. There are lots of activities available for residents to keep them busy. Residents and their families are invited to themed events, e.g., an Italian meal, which was a lovely way to spend time with Mum. Glad Mum is here at Pitkerro, it has to be one of the best!

My aunt has been in Pitkerro for almost 2 years and it has changed her life from taking part in all the different activities that are offered. The wonderful staff. She is so happy at Pitkerro. The home is always clean and tidy and you are welcomed at the front door with a smile. Carer Franco always makes my aunt smile and makes sure she is looked after well. A job is never too big or small.

My mum has been in here for more than a year and the staff are excellent dealing with the residents especially when they are not understanding what is happening to them. They are passionate about the residents care and they encourage residents to take part in all activities. Management has an open door policy and are always available to discuss any needs. I would recommend this care home. The place is spotless and residents rooms are cleaned on a daily basis.

Amazing home; warm, welcoming. Very caring staff. Food amazing. Always invited for lunch. Residents extra happy at all times.

Excellent home. Very warming environment. Staff very friendly and helpful. Residents always smiling when I visit my friend. Activities unbelievable. My friend has come on a ton since he has come into the home. Deserves a 6.

Since Graham moved in, he has settled in very well. The support from all staff has been outstanding. Every visit I make I am made to feel so welcome. Staff go above their dueities in caring, duties and empathy. The home is very clean and food amazing. It feels so much homely for Graham. The entertainment has benefitted Graham so much.

On first arriving I was greeted at the door with politeness and kindness. Walking round it was spotless. No smell throughout and constant housekeeping. The food I described as home cooking like my mum did. The chef visits all rooms each meal time. I have settled in perfectly, now one of the family.

I cannot recommend this care centre enough. My mother had dementia and Alzheimer's but enjoyed every day because of the care and devotion of the staff. The management have always been totally involved in everything that goes on. They are invested in making improvements all the time. It is always a welcoming place and all the staff are so caring and go the extra mile. Each resident is well known and their needs are always met. My mother has had the loveliest time in the home and I have felt so reassured that she was well cared for. Communication with family has been very good and the amount of activities provided are second to none. I honestly can't thank all of the staff enough for the love they showed my mother. The food and cleanliness were lovely. Thank you all so much

Staff are lovely and the activities provided are great, rooms are very spacious and again have that bit of home feel to them

Our dad became a full time resident after a 2 week respite care and spent a total of 15 months before he sadly passed away last month. He sadly fell ill in February with 2 very bad infections and was hospitalised for 8 days, out for 6 days then declined dramatically week after, before we sadly lost him. His time there was seeing him happy as he could be with dementia, but his moods became very challenging, although we did visit nearly every day or 2nd day, and as much as we could. The staff were very helpful, and really couldn't have done any more for dad or ourselves and also when we were told he was in end of life care, we chose for him to stay in Pitkerro rather than move him to hospital and given bedding,food, cups of tea, care and compassion. We decided we would collect donations at the funeral for the comfort fund for activities for the residents. If you're thinking of placing a loved one in care, look no further than Pitkerro. We wouldn't have placed our dad anywhere else. F/L

Possibly the only thing I'd say is more support for relatives is something they should look at but I certainly would recommend Pitkerro.

I have no hesitation in recommending Pitkerro Care Centre to anyone. They are all very friendly and attentive to all resident's needs. 10 out of 10.

I cannot fault the service provided by the Pitkerro team. The home is always spotless, the staff are excellent, providing a good level of care for everyone. All the staff are approachable.

My husband has been in this excellent facility for just over 2 weeks now, the 12 homes we visited before were not for him, but when we walked into Pitkerro we just started smiling. All the residents were smiling, and as staff passed by, be they domestics, care assistants, or nurses they all spoke and smiled at any resident they met. The building was spotlessly clean and we felt very hopeful. We met with the Manager and the Deputy Manager. They were very professional but also very warm and so very approachable. Their enthusiasm when they talked about their residents and the standard of care they expected from their staff was so reassuring. My lovely husband was allocated a room and he has settled so well. The staff are amazing and treat him with gentleness and respect. I would love to mention all the staff by name but my special thanks go to the manager, deputy manager, and Senior Nurses, I can never thank you enough for your warmth and kindness.