The Birches Care Home

All I have to say is that I would recommend this care home to anyone. Standards in all aspects are extremely high. The staff have all been extremely supportive in all respects!

I think The Birches is a wonderful place with caring staff who look after the residents as if they were part of a family.

I am an 82 years old man and came into care after my dear lady wife passed away. We were wed for over 50 years, very happy and we had 3 young ones (two boys and one lass). Sadly we lost a son after a heart transplant failed. The family found this care home which is a very good and kind place to live in.

Thank you all so much.

The care of my mum was excellent. The staff were excellent. The love for her was overwhelming.

I visited my brother with my husband in June. We were impressed by the friendly informal atmosphere and the lovely setting and garden. The staff were friendly and welcoming and provided dishes and cutlery etc so we could enjoy a nice meal together in the garden as it was a lovely evening. Their weekly activities and special outings are the best we have personally come across in our experience of several residential homes.

I went with a friend to visit a mutual friend at The Birches for the first time. We got a very friendly reception from the staff and were offered a cup of tea right away. Pleasant, informal atmosphere, not "institutional". Had a good talk with our friend - given a separate room and glasses of fruit juice to keep us going. I didn't see resident's own rooms or meals so can't comment on these but otherwise, everything looked clean, bright and cheerful. It didn't have the "aroma" that some places do.

I visit a family friend as often as possible being of a certain age myself and require to use public transport (3 buses each way) - approximately 50 miles each way. The Birches is always very welcoming and friendly offering refreshments and not specifying restricted visiting hours (except meal times). I have got to know several residents in addition to my friend in residence and get invited to special events - birthdays, coffee mornings, tea dances etc. Without exception, every resident is very happily settled, cared for and loved. I visit whenever the situation allows and look forward to going. Perhaps in the future my name might be added to the waiting list.

I feel very confident leaving my mother at the Birches, Crieff as she is in the hands of very professional caring staff.

The wheeled walking frame that she was using in the home was sent home with her, although she doesn't need it, as she has one already. She has asked for it to be uplifted.

I have complained to HC-One only once, several months ago, regarding the inadequate staff situation in the laundry room. I was impressed, however, at the immediate response to my complaint and the situation was resolved. One complaint in 9 years indicates my total satisfaction with my husband's care in The Birches.

I have found the care home staff to be very caring and friendly. Nothing was too much trouble day or night.

Personal dignity and safety and security were all to a good standard.

If it were possible, all requests for special needs were acted on.

I would have no hesitation in recommending the home to family members and friends.

I've found all staff to be friendly, polite and helpful. I've had a room with a view that has been wonderful. It's been very comfortable and all staff friendly and helpful. Don't get old, it's a terrible mistake!

The food has been very good and well presented. I'd have no hesitation in recommending this care home to anyone. Thank you so much for the friendship and care I've had over this past week!

With the onset of dementia, my mother moved into The Birches in December 2016. Initially, she was quite mobile and took part in activities. A stroke in May 2017 set her back, paralysing her right arm and affecting her speech. The care provided by The Birches was excellent and as her health deteriorated, the staff made her end of life as comfortable as possible. She died peacefully in January 2018.

I am very impressed by the staff's courtesy and kindness and understanding.

My mother was in this Care Home for 6 years, with dementia. During that time I saw several changes of staff and direction and witnessed many improvements, including opening up the large downstairs' lounge and my mother's room painted bright yellow. The staff were extremely kind and considerate to my mother. When she had to go to hospital a young carer stayed with her long past her own working hours because "I wouldn't like my own granny to have to go to hospital alone." I always got the feeling that staff knew my mother very well. Having an excellent activities coordinator is also a big plus. As a family member coming from abroad twice a year, I was always made to feel welcome by the friendly staff; I was able to enjoy lunches with Mum and to take her outside to the upper garden when it was warm. Finally, a caring member of staff was with my mother when she passed away, and for that and for all their daily kindnesses to Mum, I am eternally grateful to the staff at The Birches Care Home.

Dad has been in The Birches for almost 2 weeks. He was unsettled to start with and wanted to return to the home he had been in previously as he thought he preferred it there. Although the staff were nice when we arrived at The Birches, dad didn't see anyone that often and sat by himself but they have made him feel so welcomed and relaxed that he now wants to stay. The event's organiser and the delivery driver are particularly nice and welcoming to me as well. I feel better about dad staying in The Birches now.

She was happy during her visit.

The first time we walked into The Birches it had a warm and homely feel about it as we were looking for a care home for my stepmother. We had looked at other homes but did not feel the same as when we walked into The Birches. All staff and management are extremely caring and have a helpful manner so we were delighted when there was a space for her. We are pleased and have no complaints and know she is attended to and well looked after.

I have been well cared for and have felt comfortable and relaxed.