The Birches Care Home, Crieff, Perth & Kinross
The Birches Care Home, Crieff, Perth & Kinross
The Birches Care Home, Crieff, Perth & Kinross

The Birches Care Home is a purpose-built facility with views of the countryside. It provides residential and dementia care for up to 32 residents.

The home features a number of communal areas, including lounges with specially-designed furniture, where residents can relax and socialise in a comfortable environment. Bedrooms are well-equipped to help residents feel at ease. There is an enclosed garden area which some bedrooms have direct access to.

Residents’ tastes and preferences are known to the home’s chefs, who prepare fresh and nutritional meals for residents. These can be adapted according to individual dietary and cultural needs.

Group: HC-One

Person in charge: Robert Ainslie (Manager)

Local Authority / Social Services: Perth and Kinross Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Polish

Single Rooms: 31

Rooms with ensuite WC: 31

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on The Birches Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 The Birches Care Home has a Review Score of 9.7 (9.660)

The Review Score of 9.7 (maximum of 10) for The Birches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Birches Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.66 for The Birches Care Home is calculated as follows: ( (101 Excellents x 5) + (52 Goods x 4) ) ÷ 153 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Birches Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Birches Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Birches Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My mother was in this Care Home for 6 years, with dementia. During that time I saw several changes of staff and direction and witnessed many improvements, including opening up the large downstairs' lounge and my mother's room painted bright yellow. The staff were extremely kind and considerate to my mother. When she had to go to hospital a young carer stayed with her long past her own working hours because "I wouldn't like my own granny to have to go to hospital alone." I always got the feeling that staff knew my mother very well. Having an excellent activities coordinator is also a big plus. As a family member coming from abroad twice a year, I was always made to feel welcome by the friendly staff; I was able to enjoy lunches with Mum and to take her outside to the upper garden when it was warm. Finally, a caring member of staff was with my mother when she passed away, and for that and for all their daily kindnesses to Mum, I am eternally grateful to the staff at The Birches Care Home.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad has been in The Birches for almost 2 weeks. He was unsettled to start with and wanted to return to the home he had been in previously as he thought he preferred it there. Although the staff were nice when we arrived at The Birches, dad didn't see anyone that often and sat by himself but they have made him feel so welcomed and relaxed that he now wants to stay. The event's organiser and the delivery driver are particularly nice and welcoming to me as well. I feel better about dad staying in The Birches now.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are always so helpful and were attentive to my mother's needs. She was in for respite but they made a big effort to get to know her.
She was happy during her visit.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The first time we walked into The Birches it had a warm and homely feel about it as we were looking for a care home for my stepmother. We had looked at other homes but did not feel the same as when we walked into The Birches. All staff and management are extremely caring and have a helpful manner so we were delighted when there was a space for her. We are pleased and have no complaints and know she is attended to and well looked after.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been well cared for and have felt comfortable and relaxed.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Good friendly staff, helpful with the duties.
The food is good.

How likely would you be to recommend The Birches Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband was looked after very well.

How likely would you be to recommend The Birches Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Good

Rooms: Good

I am very happy living here, you get everything done for you. I have no worries. The staff are excellent.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved into the home in April last year.
She is very frail and can very easily fall.
The staff are kind and caring and I'm a great fan of the manager.
I'm not surprised the recent inspection report gave high grades.
To sum up, kindness, caring and clean.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very clean, friendly and the staff are great with patients and relatives. One of the best homes I've been in. Food for residents is excellent. Well kept premises.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

While my mother, aged 94 years has been in The Birches, Crieff for 2 weeks, she has been very well looked after by all members of staff. They do their work but still have time to chat. The staff had to deal with a bleeding leg on her arrival. She'd caught it on the car door! This was sorted out very quickly and her nurse was called. Mother was not happy about moving out of her own home for 2 weeks while a new boiler was fitted but the care she has been given helped her to settle as much as is possible at her age. All the staff are kindly as well as professional. This is reassuring for residents and relatives.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Had issues in past with mum being old etc. Girls and male staff have been great with mum. New manageress has changed a lot in a way that benefits both staff and residents. If I have a problems then I would speak out so only fair to give credit when due.
The staff in here are a credit to your company. Too many staff to mention as they have been good and kind to my mum. But would like to mention the maintenance guy, new manager and not forgetting most important person in any care home, the assistant manager has been great.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both greeting and farewell - warm. Nothing but praise from me. Everyone - very kind, would definitely return.

How likely would you be to recommend The Birches Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Robert

Robert Ainslie

Job Title: Home Manager

Joined: 2017

Description:

As a Registered Nurse, Robert has gained many years’ experience in providing care
and support to older people, to enrich their lives. He is a knowledgeable and
committed leader who is passionate about delivering the highest standards in
care and quality of life for Residents.

Robert joined The Birches as Home Manager because he closely shares
HC-One’s vision in aiming to provide the kindest care for each and every Resident.

He extends this caring approach to his colleagues and works closely with them
to deliver care and support to Residents in a way that they gain the most benefit,
in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs
and is always keen to include the local community in life at The Birches.

When asked what he enjoys most about his role, Robert remarked:
“Everything I do is for our Residents, they are the reason I do this job.”

If you would like to find out more information about The Birches, Robert
has an ‘Open Door Policy’ and would be pleased to welcome you for an informal
discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Birches Care Home