An excellent environment for my mother.R G(Son of Resident/Service User)
Delightful management, and all staff of the highest calibreSimone G(Respite Resident/Service User)
The food was out of this world.Connie M(Resident / Service User)
An excellent environment for my mother.R G(Son of Resident/Service User)
Delightful management, and all staff of the highest calibreSimone G(Respite Resident/Service User)
The food was out of this world.Connie M(Resident / Service User)
Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.
All of the 46 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.
A team of qualified staff is motivated to ensure that individual dignity...
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Pinewood Residential Care Home for full pricing details and T&Cs.
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Pinewood Residential Care Home has a Review Score of 9.6 (9.636) out of 10, based on 21 reviews in the last 2 years.
Over all time Pinewood Residential Care Home has 75 reviews.
Thank you so much Pinewood from the whole family for looking after mum so well :)
Thank you for taking the time to write this lovely review of Pinewood. We were privileged to care for your Mum when she needed us, and we are delighted that she enjoyed her stay with us, but more importantly that she recovered well and is now at home. I will share your kind words with the team,...
I came here for respite initially for 1 week but had to extend my stay for three weeks. I have had excellent care. Only complaint is that sometimes my food was cold and given different to what I requested. This only happened a couple of times. The food was very good.
I'm sorry to hear about the occasional problem with your food. This is not the service we expect at Pinewood and I will be looking into this further to find out what went wrong to ensure this does not happen again.
One complaint, though. The windows are very badly fitted, making it very windy. Seals need replacing.
Thank you for taking the time to leave a review, we are pleased that you are happy with the home, we will pass on your comments and feedback will help us improve the home.
From day one, the care and support has been A1.
I have been staying in Pinewood for respite and they have been excellent. All of the staff are caring and nothing is too much trouble for them. I certainly feel better for my stay, I would recommend it to anyone.
Thank you so much for your lovely feedback. We're delighted to hear your respite stay has helped you feel better and that the team made you feel so well cared for. Your recommendation means a great deal to everyone here.
Staff very friendly and always helpful.
I live alone in a house with stairs so felt ready to face that after being so well looked after, with a nutritious diet and encouragement to carry out the exercises required for recovery.
I spent 3 weeks respite at Pinewood Residential Care Home. I felt a lot better for my stay there, I would not hesitate to recommend Pinewood and if need be I would go back there.
Thank you for taking the time to leave such a wonderful review. We are delighted that your stay has helped you and are grateful that you would recommend us, and that you would return if required. I will ensure the feedback is passed on to the team.
Pinewood is always a friendly, welcoming home to visit. All staff are extremely helpful, willing to offer advice. Gatherings are perfectly organised and enjoyed by residents and guests. All rooms are well furnished and kept in perfect order. Many thanks to all staff. There are many activities offered and appreciated by all.
Thank you for your lovely review of the home. We are delighted to hear that we are friendly and welcoming, this is exactly the environment we want to create for our residents, families and our staff. We are very grateful that you have taken the time to review the home, and I will pass on the feedback to the team.
My parents are both at Pinewood and are both very happy to be residents here. All the staff are friendly, attentive and helpful.
Thank you for taking the time to leave us a lovely review. We are delighted that both your parents are happy at Pinewood. I will ensure the feedback is passed on to the team.
My grandmother is well looked after at Pinewood. The carers are very kind and helpful and Granny feels safe. She loves it here and we love the staff. The entertainment for my Granny is fantastic. The afternoon tea party was so wonderful.
Thank you for your wonderful review, we are so glad you could make it to the Afternoon Tea Party. We are pleased to hear your Granny feels safe with us and enjoys the entertainment, and also that you both love the staff. We are very grateful for you taking the time to fill out a review, it makes...
The staff cannot be kinder, nothing is too much trouble and I no longer have no worry that Dad is on his own. Thank you everyone.
Thank you for your lovely review, we are so pleased to hear that your Dad was impressed by the home and the staff. We really appreciate you taking the time to fill in a review and I will pass on the kind words to the team. If there is ever anything you feel we could improve, please do let us know...
I'm happy with how I've been looked after. Night staff very good. All staff have been helpful and kind. Rooms need attention as carpet decor old.
Thank you for taking the time to review the home. We are really pleased to hear that the staff were so helpful and kind during your stay. We understand that some of the decor is worn, and the home is currently undergoing renovations. We have recently replaced carpets in 10 rooms, the dining room...
Thank you so much for looking after my father, over the past couple of weeks and until his passing last night.
He and we, his family have fully appreciated the excellent level of care that your team has put in to make him feel welcome.
Thank you for your kinds words during such a difficult time. We will pass on your comments to the Pinewood team who will be touched by your comments. Please accept our heartfelt condolences - we're thinking of you all and sending strength in the days ahead.
I have been a resident here for 2 months. On respite with a broken leg. I have found it very pleasant, food good 99% staff delightful. Do not like toilet in room with just a net curtain, not private enough. Staff come in the door and curtain blown up. Gardens could do with a good makeover.
Thank you for your feedback. We are grateful that you have taken the time to review the home and are really pleased you enjoyed our food.I am currently looking into your concerns about the bathroom, ensuring residents' privacy and dignity is a priority. We are also currently in the process of rehiring someone to maintain the gardens.
The staff are all wonderful to me and also they are all happy working together, that makes a difference.
Thank you for leaving such a lovely review, we are pleased to hear that the staff are wonderful, and I will ensure this feedback is passed on to the team. We pride ourselves on having a great team that work together to provide quality care for all our residents.
Mum has been at Pinewood for the past two years and in that time she has had such wonderful care from all of the staff. We are extremely grateful for the dedicated staff ensuring Mum is in a safe and comfortable place. There are weekly visits from a hairdresser which all ladies love, hopefully when there are long periods of absence due to holiday these could be covered in the future. Overall we are delighted with the services provided and heartfelt thanks to everyone.
Thank you for your review, we are delighted to hear that you feel your Mum receives such wonderful care and I will ensure that this feedback is passed on to the team. I do understand how important it is for residents to have the opportunity to visit the hairdresser each week and how much this can...
Pinewood is a welcoming and pleasant residential facility with friendly and caring staff and management. The main issue with the facility is that it's dated and tired and could do with a major freshen-up. Whilst centrally located, parking can be a major issue but appears to have improved recently.
Thank you for your review. We are pleased that you felt we are doing well in some areas and are currently working on the issues you have mentioned. We recently finished renovating the dining room and are currently in the process of decorating all the corridors within the home. Unfortunately, due to...
An excellent environment for my mother. She is well looked after in a caring and safe home. The staff are extremely friendly and kind.
My father is a resident as he was too much for me at home. The carers and all the staff are magnificent and so genuinely caring. Dad is very happy and I think this has been really good for him and he's met lots of new friends.
We really appreciate you taking the time to share your positive comments regarding Pinewood and the staff and hope you enjoyed attending our Battle of Flowers Party with your Dad. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband...
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Hi, I'm Jemma the Home Manager and I have worked at Pinewood since March 2023.
Sofia started her career with Pinewood as a Carer initially and is now working as a part-time Receptionist at Pinewood and has now been promoted to the Hospitality Service Manager and more recently taken on the role os Customer Relationship Manager - being the first point of contact for families searching for care for a loved one.
Sofia enjoys interacting with all the residents and their families. She particularly enjoys welcoming people into the Home, which she states provides her with great job satisfaction. Her people skills are excellent; we can understand why this role suited her very well. Sofia is very versatile and will put her hand to anything.
On a personal note, Sofia was born in Madeira and is a proud mother of two lovely children, a daughter aged 12, who enjoys dance and regularly attends Street Dancing classes, and at the end of the year, they put on a big show for parents and friends. Her son is 22, and he is currently at Oxford University studying to be a primary school teacher.
In her spare time, Sofia likes to go walking, watch documentaries and movies on TV and spend time with her family. A dedicated mother who puts every effort into her home life with family and her job. What we would call a real star!
Sofia is a reliable member of the team. We are very fortunate to have her working for us at Pinewood. She is a great asset to our team!
Istvan enjoys his role here at Pinewood and is an expert on nutrition and the wellbeing for all.
IIlidio has been working with us for 15 years. Born in Madeira, not only does he support our chefs in the kitchen with food preparation, but he will also support our maintenance manager with painting and decorating. A reliable member of the team and a great asset to the home.
Carlos is a great asset to the kitchen team; he works hard supporting the Chefs in the kitchen and ensuring that our equipment is sterile, and everything works in motion. Carlos was born in Madeira; he has been with us here at Pinewood for 6 years.
Older Person Care, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 46 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
3.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pinewood Residential Care Home to verify any information. View our terms and conditions. Pinewood Residential Care Home has an Enhanced Service -more info.