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Hyde Lea Dementia Residential Home has a Review Score of 8.9 (8.893) out of 10, based on 7 reviews in the last 2 years. Over all time Hyde Lea Dementia Residential Home has 8 reviews.
Review from J S (Grandson of Resident) published on 20 August 2025
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Review from James M (Son of Resident) published on 20 August 2025
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The Care team are kind attentive and provide a very good standard of hygiene ,medical and psychological support to my mum and all the residents .
The team go above and beyond to create an atmosphere of friendship and support with every resident .
Time is taken with each resident to understand their needs and who they are as a person often difficult when the resident has mental challenges but the team spend time getting to know each resident ,a stand out quality that can be seen on every visit to Hyde Lea
We are very happy to recommend the home .
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Review from Elaine S (Daughter of Resident) published on 19 August 2025
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Review from W L (Grandson of Resident) published on 17 July 2025
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Review from Jennie D (Daughter of Resident) published on 3 June 2025
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Review from Michael S (Son of Resident) published on 14 May 2025
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Reply from Craig Lowe, Administrator at Hyde Lea Dementia Residential Home
Sorry to hear your experience at Hyde Lea was not a good one. As we was the third care Home to give your Dad care your Dad was with us for 4 years and no concerns were made until the District Nurses team advised Hyde Lea that your Dad had deteriorated further and now needed a Nursing Assessment, the outcome of that assessment was from the Social Worker and other professionals that your Dad needed Nursing Care. As Hyde Lea is a Dementia Home and not a Nursing Home 30 days notice was given to allow yourselves suitable time to find a Nursing Home for your Dad as the council only wanted to give 1 days' notice as we would be going against our CQC regulations. Sorry to hear about your Dad passing away he was loved by all the Staff at Hyde Lea and will be sadly missed.
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Review from Myra B (Wife of Resident) published on 26 March 2025
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Review from Leanne H (Granddaughter of Resident) published on 4 June 2022
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The Review Score of 8.9 (8.893) out of 10 for Hyde Lea Dementia Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.293 for Hyde Lea Dementia Residential Home is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) + (12 Very Poors x 1) ) ÷ 82 Ratings = 4.293
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Hyde Lea Dementia Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Feb 2024
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