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The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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We are so pleased that our father is in your care home. The home is greatN B(Son of Resident/Service User)
The Kensington Care Home, London
Staff are always professional and very friendly.F H(Brother of Resident/Service User)
The Kensington Care Home, London
We could not have asked for better care. A very good experience.Marisa P(Daughter of Resident/Service User)
The Kensington Care Home, London

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios....  

Care Provided by The Kensington Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,375From £2,615
Residential Dementia CareFrom £2,425From £2,670
Nursing CareFrom £2,675From £2,945
Nursing Dementia CareFrom £2,725From £3,000

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact The Kensington Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Yvonne Tsiga(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (53)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.

Parking

  • Parking is restricted, please call the home for information.

The Kensington Care Home Reviews (105)

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9.6

The Kensington Care Home has a Review Score of 9.6 (9.624) out of 10, based on 25 reviews in the last 2 years. Over all time The Kensington Care Home has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from T M (Friend of Resident) published on 27 July 2026 Submitted via Postal Card
Overall Experience

I visited my friend at the weekend I was very happy to see him. The home is lovely. It is clean the staff is very caring. The residents was looking very happy. My friend is well looked after.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

We're so grateful that you've taken the time to share your thoughts. We are pleased to hear that you are impressed with the clean environment and the care provided at The Kensington Care Home. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review from T K (Friend of Resident) published on 27 July 2026 Submitted via Postal Card
Overall Experience

A lovely setting really attentive and friendly staff. The weather was very hot so sat in their well kept beautiful gardens and were served lovely refreshments Such a lovely home and my friend raves about the fantastic staff and food!

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

We appreciate you sharing your experience with our home. We are so pleased to hear that your Friend is impressed with the care provided and the food provided at The Kensington Care Home. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.

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Review from S N (Cousin of Resident) published on 27 July 2026 Submitted via Postal Card
Overall Experience

Well run establishment, nice to see a lot happening in the home to entertain the residents. Staff are always very friendly and willing to help - make such a difference to my cousin as she had to leave her community.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

We're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Friendly" being used to describe our staff. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.

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Review from Flemming H (Son of Resident) published on 4 June 2026 Submitted via Website
Overall Experience
The staff at the Kensington consistently go out of their way to support my parents.
Medically, they are on top of the various conditions, medications and co-ordinating with visiting GP to manage symptoms. My father has multiple conditions, with conflicting requirements. However, I am very confident he is getting the best medical care he could.
The home has gone the extra mile to help them with the transition, constantly smiling and encouraging them. The number of activities organised to keep my parents stimulated and entertained exceeded my expectations.

Everyone on the staff is incredibly friendly and positive.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care Home

Thank you for your lovely review. We are so pleased to hear how smooth the transition into care home life has been for your parents- this is truly a testament to our dedicated staff. We're delighted that your parents have found the activities to be enjoyable: we believe staying active and connected...  

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Review from T R (Grandson of Resident) published on 3 June 2026 Submitted via Postal Card
Overall Experience

The staff have been amazing. So kind, pacient, understanding and professional. They have made my gran feel more comfortable and thats all we can ask for. Thank you.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

We appreciate you sharing your experience with our home. It is always wonderful to hear words like "Kind" and "Professional" being used to describe our staff and hearing that our care brings you peace of mind truly means so much to us. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review from Stephen C (Power of Attorney of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

Excellent care home. Highly recommended

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care Home

Thank you for your kind words and your recommendation. The team at The Kensington work very hard to ensure that every resident feels well cared for and at home. Please don't hesitate to reach out if there is anything more you or your loved one needs.

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Review from E H (Son of Resident) published on 12 May 2026 Submitted via Website
Overall Experience
The Kensington responded incredibly quickly when my father suddenly needed to move out of his home of the past 25+ years. All of the staff (and I mean everyone) have taken every step to adapt their care, support and daily routines to help him adjust to his new home. Because of the rushed move, my father was then immediately offered a better room (more spacious and with much more light) when one became available. Honestly, the rooms are all beautiful - in fact, the whole home is a dream setting.

While I will admit that it has taken my father some time to get used to his new surroundings, I have been so comforted to see him so relaxed, feeling safe and looked after by the carers. The Kensington's environment is a warm and welcoming place and that is a reflection of the amazing individuals that they have employed there, and the culture that has been created and sustained by the management. I could not be more grateful to all of them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for your kind words. We are happy we were able to help with such a quick move. We appreciate it can be difficult to settle after an unexpected change so we are happy that he now feels safe, secure and at home with us. Thank you again for your lovely review.

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Review from Giselle P (Friend of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

I visit my friend she well look after with my staff loving home clean and welcoming.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for your feedback. We are happy to hear that you feel your friend is well looked after at The Kensington.

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Review from Richard B (Husband of Resident) published on 21 April 2026 Submitted via Postal Card
Overall Experience

The staff always very pleasant and helpful. Overall atmosphere always pleasant and welcoming. Lovely garden and surroundings.

Reply from Natasha Burns-Leigh, Customer Advisor on behalf of the team at The Kensington Care Home

We appreciate you sharing your experience with our home. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at...  

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Review from Clare L (Sister of Resident) published on 17 March 2026 Submitted via Postal Card
Overall Experience

As a Bupa customer I decided to get in touch when I heard my sister was very ill. You took her in immediately and gave her that best end of life she could have ever hoped for. The staff were patient and kind, nothing was too much trouble and I just thank you with all my heart. You have a very happy warm atmosphere.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for your kind feedback. We are glad we were able to care for your Sister through such a difficult time. We hope you can take comfort from knowing that she received the very best of care at The Kensington in her final days.

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Review from Katy N (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

Wonderful care - and lovely food in the restaurant in the conservatory, which has linen tablecloths and napkins!

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care Home

Thank you for taking the time to write your kind review. Mealtimes are such an important part of daily life and it's lovely to hear that your loved one find them enjoyable. Thank you for choosing The Kensington for your stay.

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Review from Ruth A (Resident / Service User) published on 20 February 2026 Submitted via Postal Card
Overall Experience

When I came to the home my main concern was my medical and palliative caring. This has proved to be absolutely excellent and well beyond expectation. The carers are excellent and exceptional women, often giving beyond the call of duty.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care Home

We appreciate you sharing your experience with our home. Feedback like yours inspires us to continue to provide the very best care. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. Please don't hesitate to reach out if there's anything more we can do.

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Review from Sally R (Wife of Resident) published on 30 January 2026 Submitted via Website
Overall Experience

I was charmingly shown round the care home by a member of staff. She took time and trouble. The decor in the public rooms is relaxing and smart. The bedrooms, which are small were slightly smothering and predominantly beige. It was this overall beige of the bedrooms which makes me wonder if I could live here, particularly if I was losing my faculties.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care Home

Thank you for taking the time to leave your review. We are pleased to hear that you found the staff member who showed you around the home charming- our goal is to make everybody feel welcome from the moment they arrive. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from Noel W (Husband of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience

This care home provides an excellent range of services from every-minute to every day care and with a supportive kindness and good will.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

It's always encouraging to read reviews like this. Hearing that our care brings you peace of mind truly means so much to us and it is lovely to know that you feel reassured that your loved one is safe and well looked after. Please don't hesitate to reach out if there's anything more we can do.

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Review from A S (Friend of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

I visit my old friend of 25yrs. She's very happy with the care she receives in the home. I find the carers, management and all the staff very helpful and friendly.

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Review from Zahira B (Resident / Service User) published on 22 December 2025 Submitted via Postal Card
Overall Experience

Cleanliness, food, dicipline, management and organization are all good compared to other centers. I just want to give a few observations first: not all resident can enjoy the full range of activities, as each person's needs depend on their health condition. Second: Considering the amount paid, I wish you would add a physiotherapy session per week it helps and added to their records.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care Home

We appreciate you taking the time to leave us your comments. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. It's great to hear that the dining experience has been a highlight for you at The...  

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Review from S D (Friend of Resident) published on 1 December 2025 Submitted via Website
Overall Experience

I visited one of my friend at the care home. And I find that the place if welcoming and comfortable to be in my friend is very well looked after I couldn't ask for a better place for her. It makes me happy at the end of the day

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you are happy with the high standards of care that your Friend receives and we want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.

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Review from Alan P (Resident / Service User) published on 15 August 2025 Submitted via Postal Card
Overall Experience

I arrived on 4/6/25. I was walking only with the assistance of a frame and therefore moving with difficulty. I shall leave on 20/7/25 walking using only a walking stick and ask to walk easily and competently. My physio treatment has in particularly helped me but I have also profited greatly of the beautiful grounds of the care home which I have been able to use consistently for exercise. I have been treated with great confidence and kindness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for taking the time to leave your review. We are so happy to have been able to help you get your mobility back and its great to hear that you feel confident and able to go home. Thank you again for choosing The Kensington for your convalescence care.

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Review from C W (Niece of Resident) published on 30 June 2025 Submitted via Postal Card
Overall Experience

We were very fortunate to secure a lovely room in The Kensington so my aunt could leave hospital and be well looked after. My aunt has always been fiercely independent, so it was a shock for her to be suddenly looked after so well. The care team were very sympathetic and caring towards her and took time to comfort her and calm her when she felt frustrated. I am so delighted she is being well looked after by professionals who seem to really care and keep her occupied and interested.

Reply from Lisa Henderson, Customer Care Advisor at The Kensington Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Aunt in our care. It is always nice to hear words like "Sympathetic" and "Caring" being used to describe our Staff. It is always nice to hear from family members feeling like their...  

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Review from D P (Resident / Service User) published on 30 May 2025 Submitted via Postal Card
Overall Experience

The overall experience is good, there are lovely staff, rooms need a bit of TLC, but the cleanliness is very good. I enjoy the activities and the food is great.

Reply from Lisa Henderson, Customer Care Advisor at The Kensington Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Lovely" being used to describe our Staff. We hope to continue providing yourself with the best possible care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 November 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 06 July 2026

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

News (0) & Events (0)

News

There are no news items for The Kensington Care Home.

Upcoming Events

There are no upcoming events for The Kensington Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for The Kensington Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about The Kensington Care Home

What types of Care is The Kensington Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Kensington Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at The Kensington Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Kensington Care Home to the centre of London?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Kensington Care Home to verify any information. View our terms and conditions. The Kensington Care Home has an Enhanced Service -more info.