Excelcare Limetree Care Home

I regulary visit my auntie on the residential floor at Limetree Care Home. I often witness my auntie joining activities such as sit down yoga or sports games which she really enjoys. my auntie seems to have settled in well and is happy and healthy which is all we can hope for.

I recently visited the home and I was really happy with the way residents were interacting with the staff. As a healthcare professional, I was impressed with what I saw. The home was clean and tidy and it was a happy moment for myself.

I am pleased that my mother is happy and content at Limetree Care Home, despite the problems that are presented by her dementia. It is a great load off my mind knowing that she is well cared for, especially as she is not near to me. All the staff are very kind and helpful, and there is a good team spirit there. They're always welcoming to me as well, and keep me informed if she has any medical problems. Covid lockdown was a terrible time for everyone, but at least I knew that my mother was being cared for well, and they did so much in very challenging circumstances, keeping the home going and making sure that everyone was looked after. It was such a relief to know that she was in good hands, even though I couldn't see her.

A very nice and clean environment. The teamwork is phenomenal and I love the way the carers care for the residents, in general. I visited my dad and was really happy to see my dad happy and bubbly and looking well kept. Thank you, to team Limetree.

The care home is a lovely place for my granddad, he is getting all the care he needs. The staff are absolutely great with him, very friendly and kind to my granddad, encouraging him to get up out of bed and join in with the activities that are available on that day. He was very clean and tidy.

Went to visit my grandmother who has settled in very well and is in good health she's very happy. The environment is very clean and regulated well. The team are very caring and attentive they have a great relationship with the service users which is reassuring to see. My experience there was a lovely, warm and relaxed, and well looked after one. Happy we chose them. The best.

I visit frequently and I must say Limetree care home has come a long way from what it used to be. It's now a clean environment with helpful staff I am very impressed with all the recent changes that have been made.

I do visit my grandma every other week on the ground floor in Limetree care home sometimes with my mother and one thing I can say is all the fears my family and I had prior to grandma moving in have completely been eased. My grandma has made friends, the atmosphere within the home and amongst the staff is positive and the environment is clean. There is usually music playing or some kind of activity going on when we visit which we were scared would be a problem as grandma lived a fully active life before moving in but she seems to have settled in fine. I'm very appreciative to the managers and the rest of the team for taking such good care of my grandma.

It's hard to review accurately as Covid seems to hamper my visits. The staff are always polite and smiling and I receive regular calls regarding my father's health.

Mum has been here just over 2 years, she has nursing dementia needs and is looked after by a team of nurses and carers. She has regular staff which makes it easy for mum to know. She gets on well with the lifestyle coordinators and has a good relationship with the admin which was built through Covid as we did video calls to keep up to date.

It’s a great, peaceful, homely nursing home. The staff members are friendly and kind. The residents are well looked after and comfortable. It’s a quality place where you will have peace of mind with your loved ones being looked after.

My Aunt entered Limetree (reluctantly) at the end of 2018. Although she took a little time to settle, the staff worked very hard to help her adjust and when I visited her for the first time she was sitting with visiting schoolchildren painting Valentine cards. I believe she is very well cared for and has the opportunity to join in with several activities which she enjoys. The environment is modern, clean and well-maintained and my Aunt has a very comfortable room with a nice view of the garden. I can't visit in person as often as I'd like but communication from the centre is excellent and I receive regular reports on my Aunt's welfare and well-being. I know in my heart that she would rather be in her own home but Limetree works hard to make the centre the next best option.

Since my mum has been in Limetree Care Home she is very well looked after and safe. The staff are always looking after the residents, nothing is ever too much. I also find that any issues I have as I said all the staff are so helpful.

The outside of the building was surprisingly very appealing. From the moment I stepped inside, I felt like I was in a friendly environment. Nothing like other care facilities I have worked at. More like office premises. The receptionist is very friendly. The place was so clean and surprise. No smell of urine etc, you would be forgiven to think you weren't in a care home. My visit to the visitor's toilet, wow so clean and more like your own home environment. I was extremely impressed.

Great home, always very easy to deal with. Managers and staff always very friendly and accommodating. Highly recommend.

The only problem I have is with my husband's clothes. I keep buying new clothing and socks, underwear but each time when I visit, they are always missing. For quite a while the hygiene in the bathroom could improve.

Overall, things are satisfactory. They will never be like home from home, but the staff do their best.

There does seem to be a lack of communication which can be frustrating, sometimes it's as if no one is listening to you. I do understand the problems, but all I ever wanted was for my mother to be showered every day and fed properly and kept an eye on.

Recent request made have been taken on board with alacrity and with very good results of which I am well pleased.

For that, I want to thank you.

Our time in this home started with difficulties. I think due to overworked staff with inadequate training. During July I have witnessed a change which has improved my mother's life at Limetree. A great effort is being made by staff to better effect.