Tower Bridge Care Home

My mum moved in Nov 2016, she has settled in very well. She looks better in herself, she is clean and tidy and has a visit to the hairdresser every week. The staff and management are caring and friendly. We are very happy with the home.

My mother is well cared for in it's widest sense i.e. the homes cleanliness, food, medical checks/medicine dispensing and communication of these is good. Staffing levels are adequate and the relatively new management team have all but eradicated reliance on temporary carers/nursing, which was prevalent earlier in the year and in 2015. One area that continues in my view to be substandard is the degree of "quality time" i.e. one to one time that is spent with individual residents. Activities staff are either part time and/or stretched in terms of record keeping, number of residents they have to attend to. Part of this is likely also to be due to the level of experience of some carers. Overall an improving quality of care is being provided at Tower Bridge.

I am very happy with the service and care the staff provide for my husband in the 3 years he has been in the care home, there have been many managers but the manager and assistant manager we have are the best we have ever had.

Very happy with the activities, the care and the management. Always listen to the needs of the residents.