Tower Bridge Care Home, London, London
Tower Bridge Care Home, London, London
Tower Bridge Care Home, London, London

Located within walking distance of London’s Tower Bridge, Tower Bridge care home is a purpose built 122 bed facility offering dementia, nursing, respite care.

At Tower Bridge, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden. There is also a coffee lounge, 'Moments', on the ground floor.

Cook's at Tower Bridge pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At Tower Bridge, experienced managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Chisten San Pedro (Manager)

Local Authority / Social Services: London Borough of Southwark Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 128 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Hearing Impairment • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 128

Rooms with ensuite WC: 128

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tower Bridge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Oct 2017

Please contact us for information regarding our bed availability

Reviews

8.9 Tower Bridge Care Home has a Review Score of 8.9 (8.886)

The Review Score of 8.9 (maximum of 10) for Tower Bridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Tower Bridge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.3 for Tower Bridge Care Home is calculated as follows: ( (102 Excellents x 5) + (85 Goods x 4) + (30 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 220 Ratings = 4.3

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.586 Points relating to the number of positive Reviews for Tower Bridge Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 25.6 positive Reviews (128 registered maximum number of service users ÷ 5). 15 Reviews ÷ 25.6 Target = 0.586

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tower Bridge Care Home?

  • Extremely LIKELY
    12
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tower Bridge Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Cousin of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • more

All very kind staff always. The nurse manager is excellent and who understands holistic and detailed approach to caring for my mother.
My mum is kept very well, clean and staff chat to her which is what she loves.
The office guides us well and is very pleasant and helpful.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I feel the care home are trying to give my cousin the best they can.

However, I feel my cousin is in the wrong place. He is a stroke victim and should be in a place with other stroke victims.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Care / Support: Satisfactory

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

The staff at Tower Bridge are, in the vast majority of cases, caring and keen to improve the service.
Some routines seem to inhibit the delivery of a prompt response to the call bell as does the occasional lack of staff.
I accept that the home tries to provide the statutory number but this is significantly short of the number required for the needs of residents and they often have to wait longer than they should to have intimate needs met.
Care staff, office staff, activities team, house keeping, maintenance and management do all they can to make Tower Bridge a home.
Food is variable, though kitchen staff consult and make changes where they can.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Katie Price, Careline Advisor at Tower Bridge Care Home responded to this review on 28 Jul 2017:

The staffing in the home is based on the dependency assessment of each Resident. We respond to the needs of the unit following a dependency review each month. The allocation of staff is reviewed daily by the management team in the home. The deployment of staff duties in the unit is the responsibility of the person in charge and is reviewed on a day to day basis.

My cousin has been here since April 2017 and from what I can tell she has been very well looked after.
Always clean and tidy.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very helpful, they look after mum accordingly to her needs. The hygiene is good. Always a nice cup of tea and cake. Reception staff are always kind and helpful.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We find it clean the staff are friendly and help with any concerns. The food is fresh and varied, Medication always on time. Sometimes short staffed overall relative content and well cared for which is the main thing.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

As I attend twice a week visiting mum I am aware of the day to day working of the home and am totally satisfied with the care given to my mother.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The experience has been very good.
My mother-in-law has settled in well. The staff are very helpful and friendly.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A well run and caring home.
Pleasant staff and professionally led.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have told people how good this home is and the very good staff.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No comment on activities, mum unable to take part. Overall lovely home and good care provided.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sometimes there are disagreements here regarding my mum which is then sorted out. Experience is OK.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mum moved in Nov 2016, she has settled in very well. She looks better in herself, she is clean and tidy and has a visit to the hairdresser every week. The staff and management are caring and friendly. We are very happy with the home.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would say very happy with all the care and happy with all staff. Very pleasant and caring. Looked after very well. Thank you all very much.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This young lady has always been active doing her job.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

My mother is well cared for in it's widest sense i.e. the homes cleanliness, food, medical checks/medicine dispensing and communication of these is good. Staffing levels are adequate and the relatively new management team have all but eradicated reliance on temporary carers/nursing, which was prevalent earlier in the year and in 2015. One area that continues in my view to be substandard is the degree of "quality time" i.e. one to one time that is spent with individual residents. Activities staff are either part time and/or stretched in terms of record keeping, number of residents they have to attend to. Part of this is likely also to be due to the level of experience of some carers. Overall an improving quality of care is being provided at Tower Bridge.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Tower Bridge Care Home responded to this review on 09 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We note you have highlighted concerns about the activities programme on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Currently there is one full time and two part time Activities Coordinators. Another full time Activity Coordinator is recruited to post but we are awaiting a start date pending final checks.
There are two Activity Coordinators who are allocated to focus on big events relating to the cultural and spiritual aspects of Residents lives. They also organise concerts, choirs, dance groups and Resident outings. The third Activity Coordinator solely conducts one to one activity with our bed bound Residents and group activities in the afternoon.
HC-One Limited works in partnership with attend, which is Friends of One Tower Bridge Road. Attend looks for volunteers who can offer Residents friendship and social and recreational activities.
There is also a planned monthly activity calendar which is displayed on the unit in order to inform relatives of activities which will be carried out during the month. Recently we have introduced the Tower Bridge Care Home newsletter to share our previous month’s valuable moments. The newsletter is available in the Residents rooms and reception.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

I am very happy with the service and care the staff provide for my husband in the 3 years he has been in the care home, there have been many managers but the manager and assistant manager we have are the best we have ever had.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the activities, the care and the management. Always listen to the needs of the residents.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Your phone system is not very satisfactory. When phoning at weekends no one seems to know how to transfer to the third floor, or phone rings without being picked up. I have often been put on hold for so long that I feel I have been cut off. This is something you need to sort out.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Tower Bridge Care Home responded to this review on 21 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted a concern regarding the telephone system. We apologise for any distress this may have caused you. We have investigated and addressed the issues which you raised. Telephone calls will be answered in a timely manner unless there is an emergency. The nurses on the units will carry the portable phone in order to reduce unanswered incoming calls.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tower Bridge Care Home