Tower Bridge Care Home

1 Aberdour Street, London SE1 4SH
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9.2 134 Reviews
  • Tower Bridge Care Home, London
Tower Bridge Care Home provides people with a caring, friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 122 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • Self-Funded Nursing Care: £1800 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £1900

Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.


In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

These prices are only a guideline, please contact Tower Bridge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • San Koromah (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (116)
  • Couples/Companion Rooms (3)

Parking

  • Tower Bridge Care Home have their own private car park for visitors.

Tower Bridge Care Home Reviews (134)

9.2

Tower Bridge Care Home has a Review Score of 9.2 (9.212) out of 10, based on 20 reviews in the last 2 years.
Over all time Tower Bridge Care Home has 134 reviews.

Overall Experience
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Date Published
  • 134
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Reviewer Connection to Tower Bridge Care Home
  • 36
  • 33
  • 12
  • 6
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  • 4
  • 3
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  • 2
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  • 1
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Total of 134, showing 21-40
Review from Claire T (Niece of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff at Tower Bridge Care Home to be very helpful, considerate, kind and caring, from the nursing side right up to management. I was always greeted warmly and with a smile. They looked after my aunt very well, with kindness and understanding. My aunt was only there for 6/7 months and
I have no complaints about her care.
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Review from Ahmet B (Son of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to take this opportunity to thank Tower Bridge Care Home for looking after my mum. Sadly my mum passed away on Friday 25th August. She was at the care home for about a year. Following her admission in 2022, the level of care that she received from day one was instrumental in her quick
recovery and rehabilitation from a stroke. Your team of dedicated angels are a credit to your organisation. Over the last year, I have seen and witnessed unconditional care and love from every person who works at your home. Every inch of the building is maintained to a high standard and kept meticulously clean at all times and meals are also prepared and presented to a high standard.
From my own personal experience, I just wanted to say thank you from the bottom of my heart, Bless you all.
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Review from Bridget W (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I contacted the home and explained my mum had been in hospital three times since before Christmas and her Alzheimer's was worse (Mum had stopped eating in hospital), the lady I spoke with showed so much care and compassion. My sisters and I then visited the home and were delighted that the home
offered Mum a place. From the moment Mum moved in, the care and support have been excellent. The most important thing was good communication and listening to any concerns. Mum has settled in and they are so kind to her, she is 91 years and she has improved and has enjoyed the entertainment as she loves music and singing. The family is very happy, as is Mum.
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Review from Linda C (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Tower Bridge Care Home enough. Mum has been there for a week at the moment, she has gone in for three weeks respite care. I have visited already and spoke to her on the phone today. She told me that she is so happy. The food is amazing and the care staff are lovely. I've never ever heard
my mum sound so happy. Thank you all.
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Review from Anne M (Niece of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Tower Bridge Care Home since August 2018. From the very beginning, I have found them welcoming, caring and understanding. Staff have gone beyond requirements to make sure my aunt is happy and cared for. I know they treat her well. I can recommend Tower Bridge Care Home.
The care staff are amazing.
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Review from A S (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Polite and very professional staff. All services and facilities were great.
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Review from Margaret P (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The last month before Mum passed away, she was treated with love and dignity. I was kept updated on her condition. They made sure she was comfortable at all times and always encouraged her to eat and drink. She passed away at the age of 100 years and 5 months, very peacefully.
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Review from Ann B (Sister of Resident) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was a resident on the third floor of Tower Bridge Care Home for approximately eighteen months. On arrival, his physical and mental health was in decline. In a few short months, the staff managed to turn things around. He became happy and contented in his surroundings and regained the weight
he'd previously lost.
The staff were all absolutely amazing! From nurses and carers, through to housekeeping, every single one was so supportive and caring, not only to my brother but to myself as well. All my brother's needs were met with compassion, warmth and patience. I will be forever grateful that he was placed in Tower Bridge and could not have wished for better. In all honesty, I was blown away by the whole experience. I will miss my visits and the staff members I looked upon as friends. I will never forget their kindness. Ever! My request to remain with my brother during his final days was encouraged without hesitation. Would I recommend this care home? Absolutely!
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Review from Michael W (Son of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident for the last fifteen months of his life. The staff were always polite and kind and carried out their duties with utmost professionalism. The care my father received was exemplary and the staff could not have been kinder in their relationship toward him. The family were extremely
happy with all aspects of his care.
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Review from Anthony H (Nephew of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. My aunt was very well looked after. She came in underweight and malnourished. She has been well-liked by the staff. All in all, could not fault the care and fondness she has had. Would not have any problem recommending Tower Bridge Care Home to anyone that was looking for a great care home.
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Review from Vasil V (Husband of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything excellent.
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Review from Sharon M (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mum arrived at Tower Bridge, the staff have been informally helpful and attentive to my requests and doing their best to comply.
My mum's needs are complex, and they all strive to meet her needs.
I am happy overall with her care.
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Review from B S (Sister of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very friendly and helpful and very considerate of his care.
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Review from F B (Niece of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very efficient caring and respectful. The resident's room was always clean and we always felt welcomed.
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Review from Jules M (Son of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum would not be alive today if the services, nurses and care workers weren't there to look after her at the care home.
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Review from S M (Wife of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I placed my 70-year-old husband with middle-late stages of Alzheimer's in the home yesterday. One hour later I got a call to say he went missing. They reckon he scaled a 10ft tall wooden fence and escaped. My husband doesn't know how to open a door or window or even switch a light on. Although they
said they phoned the police I doubt it. My family searched the streets local to the home and found him with a rope tied around his waist wondering very close to the home. He didn't have a scratch on him despite as they claim he jumped over a 10ft fence and landed on the other side without breaking his frail bones. My daughter found him distraught and confused. We removed him from the home. Please don't put your loved ones in this home. The care stops the minute you leave. I'm still waiting for a call from the manager, it has been 24hrs since the incident. I wouldn't trust them with my dog or cat let alone a vulnerable person. I will be taking this further for putting my husband's life at risk.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tower Bridge Care Home

Thank you for your feedback. We are sorry that you and your husband's experience in Tower Bridge were not pleasant, especially the last time your Husband was re-admitted to the Home. We understand the distress the incident caused when your Husband went missing. The team in Tower Bridge searched the vicinity, called the police, and escalated the incident immediately. The team in Tower Bridge was not able to respond to your questions nor apologised as the situation was already stressful for all involved at the time. As part of our lessons learned, we have now requested an additional camera in the garden and that the fence be extended. We have also redirected our staff to ensure kind and dignified care is always provided and we will continue to monitor this. Again, please accept our sincere apologies and if there is anything else you will like us to do, we are happy to meet with you to discuss.

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Review from Tijen M (Daughter of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very bad care home. Staff leave residents to their own devices with loud TVs and do not check on them. Residents often scream for help but are ignored. When dad was on the first floor, the nurses were on their mobile phones with earpods and rude attitude when we asked for help with dad. It was an inconvenience
for us to talk to them. They also lost dads clothes and couldn't find them. We packed loads of clothes and he was left with a few t-shirts and wearing other people's bottoms. Again no apology or explanation at all. Yesterday my vulnerable dad with alzheimer's went missing from the ground floor and the staff didn't even care. They said because it's residential they don't need to check on anyone. We searched the area for 4 hours. Dad had a rope around his waist I attached photos. The staff did not comment or apologise or say anything when we raised our concerns.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tower Bridge Care Home

Thank you for your feedback. We are sorry that you and your Father’s experience in Tower Bridge was not pleasant especially the last time your Father was re-admitted in the Home. We understand the distress the incident caused when your Father went missing. The team in Tower Bridge searched the vicinity, called the police, and escalated the incident immediately. The team in Tower Bridge was not able to respond to your questions nor apologised as the situation was already stressful for all involved at the time. As part of our lessons learned, we have now requested an additional camera in the garden and that the fence be extended. We have also redirected our staff to ensure kind and dignified care is always provided and we will continue to monitor this. Again, please accept our sincere apologies and if there is anything else you will like us to do, we are happy to meet with you to discuss.

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Review from L G (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had lots of stress after the death of my father. My mum has dementia. By taking my mum to the care home, I got rid of a lot of pressure. From what I saw during my visits, the administrators, carers and reception staff are very friendly and supportive. I am grateful to the guards at the Tower Bridge
Care Home for taking care of my mum to the best of their ability. I am always happy to come and spend time with my mum and interact with the caregivers and the nursing team. Highly recommended.
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Review from Kathleen D (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
I visited my mum yesterday and noticed an open sore on her face then there were another 4 sores on her chest I went and got the nurse and asked her to cover them up because they looked infected and with her dementia, she keeps on scratching them? I also said I would like the doctor to see her, I was
told the doctor is coming Tuesday? This was Saturday anyway I went down to office and insisted my mum sees a doctor urgent the doctor came I was told and said it was probably an allergic reaction to something! It’s not, anyone can see they are bites from something and she was just given antihistamine. Today my brother visited and he said that no dressings were on sores? Why is that? She could get cellulitis? My mum should see a skin specialist but I think it’s bed bugs.
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Review from J G (Friend of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my friend was excellent. I can' thank you enough! The staff are very caring. I'll miss the staff so much. Thank you again for everything. I really appreciate it.
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Current Review Score: 9.2 (9.212)

Overview of Review Score

The Review Score of 9.2 (9.212) out of 10 for Tower Bridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.433 for Tower Bridge Care Home is calculated as follows: ( (121 Excellents x 5) + (94 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 233 Ratings = 4.433
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.779 Points relating to the number of positive Reviews for Tower Bridge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 122 registered maximum number of service users is 24.4. 19 Positive Reviews ÷ 24.4 = 0.779
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tower Bridge Care Home to verify any information. View our terms and conditions. Tower Bridge Care Home has an Enhanced Service - more info.