






Tower Bridge Care Home provides people with a caring, friendly, home.
Trained staff care for people with dignity and respect at all times.
A variety of activities are available for residents to participate that suit their interests.
Care Provided by Tower Bridge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 126 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.
In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.
The price(s) shown are provided by the care home. Contact Tower Bridge Care Home for full pricing details and T&Cs.
Contact Tower Bridge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- San Koromah (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 4
Room Information
- Single Rooms (120)
- Couples/Companion Rooms (3)
Parking
- Tower Bridge Care Home have their own private car park for visitors.
Tower Bridge Care Home Reviews (141)
Tower Bridge Care Home has a Review Score of 9.3 (9.274) out of 10, based on 21 reviews in the last 2 years.
Over all time Tower Bridge Care Home has 141 reviews.
Everyone was very friendly and helpful and very considerate of his care.
The staff are very efficient caring and respectful. The resident's room was always clean and we always felt welcomed.
My mum would not be alive today if the services, nurses and care workers weren't there to look after her at the care home.
I placed my 70-year-old husband with middle-late stages of Alzheimer's in the home yesterday. One hour later I got a call to say he went missing. They reckon he scaled a 10ft tall wooden fence and escaped. My husband doesn't know how to open a door or window or even switch a light on. Although they said they phoned the police I doubt it. My family searched the streets local to the home and found him with a rope tied around his waist wondering very close to the home. He didn't have a scratch on him despite as they claim he jumped over a 10ft fence and landed on the other side without breaking his frail bones. My daughter found him distraught and confused. We removed him from the home. Please don't put your loved ones in this home. The care stops the minute you leave. I'm still waiting for a call from the manager, it has been 24hrs since the incident. I wouldn't trust them with my dog or cat let alone a vulnerable person. I will be taking this further for putting my husband's life at risk.
Thank you for your feedback. We are sorry that you and your husband's experience in Tower Bridge were not pleasant, especially the last time your Husband was re-admitted to the Home. We understand the distress the incident caused when your Husband went missing. The team in Tower Bridge searched the...
Very bad care home. Staff leave residents to their own devices with loud TVs and do not check on them. Residents often scream for help but are ignored. When dad was on the first floor, the nurses were on their mobile phones with earpods and rude attitude when we asked for help with dad. It was an inconvenience for us to talk to them. They also lost dads clothes and couldn't find them. We packed loads of clothes and he was left with a few t-shirts and wearing other people's bottoms. Again no apology or explanation at all. Yesterday my vulnerable dad with alzheimer's went missing from the ground floor and the staff didn't even care. They said because it's residential they don't need to check on anyone. We searched the area for 4 hours. Dad had a rope around his waist I attached photos. The staff did not comment or apologise or say anything when we raised our concerns.
Thank you for your feedback. We are sorry that you and your Father’s experience in Tower Bridge was not pleasant especially the last time your Father was re-admitted in the Home. We understand the distress the incident caused when your Father went missing. The team in Tower Bridge searched the...
I had lots of stress after the death of my father. My mum has dementia. By taking my mum to the care home, I got rid of a lot of pressure. From what I saw during my visits, the administrators, carers and reception staff are very friendly and supportive. I am grateful to the guards at the Tower Bridge Care Home for taking care of my mum to the best of their ability. I am always happy to come and spend time with my mum and interact with the caregivers and the nursing team. Highly recommended.
I visited my mum yesterday and noticed an open sore on her face then there were another 4 sores on her chest I went and got the nurse and asked her to cover them up because they looked infected and with her dementia, she keeps on scratching them? I also said I would like the doctor to see her, I was told the doctor is coming Tuesday? This was Saturday anyway I went down to office and insisted my mum sees a doctor urgent the doctor came I was told and said it was probably an allergic reaction to something! It’s not, anyone can see they are bites from something and she was just given antihistamine. Today my brother visited and he said that no dressings were on sores? Why is that? She could get cellulitis? My mum should see a skin specialist but I think it’s bed bugs.
The care provided for my friend was excellent. I can' thank you enough! The staff are very caring. I'll miss the staff so much. Thank you again for everything. I really appreciate it.
I am glad to say my mum is well looked after; she is treated very well, and the staff are excellent towards her, always popping in to see if she is ok. It is a clean home.
I have found the management, staff and nursing to be of a high standard. All are dedicated and have always provided good communication and support in respect of my father. This has especially been the case during Covid when rigid restrictions have been in place and prevented the home from being able to run "as normal", especially in regards to activities, this is now due to change. I feel confident in the care my father is receiving and his interest/needs are being met.
It's always a pleasant visit. My friend is well cared for.
The staff and management are excellent. Our brother is looked after really well by the caring staff. The building is kept clean and is welcoming. We would recommend it.
Our mother has been in this home for two years. 90% of her personal belongings have gone missing including clothes, shoes, books etc. We were assured all her own clothes would be labelled but they obviously were not. Recently I found men's shorts and pants in her bedroom drawers with her room number written in them. I find the whole place is extremely badly run. The residents have no stimulation and sit in a line in the corridor. We are in the process of moving our mother to another home where she will be cared for with the dignity and care she deserves. The only good things are that there are a couple of good carers and the food is of good quality.
Thank you for your feedback and importantly the positive feedback about our carers and the food. Having reviewed the information and investigated the matter, we have found that the matter with regards to the lost properties could be as a result of Residents wandering into rooms and possibly taking...
My father spent his last two months at Tower Bridge care home, after a long stay in hospital. We are very grateful to everyone at the home who made his time there so comfortable, despite all his issues. Everyone was so supportive of his needs and our needs to visit - we were never rushed and they supported us, making my father's time there as comfortable as possible.
My mum spent the last few weeks of her life at Tower Bridge Care Home. The care she received from the whole team on the third floor, was second to none. The care and compassion shown to mum, and indeed the whole family, was excellent. Nothing was too much trouble, ensuring that in her last days she was treated with the utmost dignity. Every one of the team should be commended for their kindness.
For instance, take today as a common factor. My sister-in-law phoned at 08:40 to say she needed the bedpan from 06;00 and pressed her buzzer for assistance but no one answered her buzzer or repeated calls. We phoned the manager which I presume is the weekend manager. She said she would deal with the problem. 10:00 came and still, no one turned up to help. I had to phone again. I also found that breakfast had not been served either and this was 10:30 am by now and the nurse said breakfast was being prepared. This is not the first time we've had to phone up and complain either. There is staff constantly complaining and threatening to walk out and leave the residents to fend for themselves. The manager is next to useless as she just ignores everything we complain about and never gets back with a response.
Thank you for your feedback, it is valued and instrumental in how we better ourselves as a home. Upon review of the information supplied a team meeting was held with staff, documentation reviewed and evidence gathered in relation to the events that you highlighted. I can confirm that any requests...
Very pleased with the entire experience at Tower Bridge Care Home.
Warm and dedicated staff, friendly and efficient.
Here - 'Care is the operative word'
Care team are very skilled, caring, diligent, and conscientious and they were very easy to communicate with. I found it easy to build a relationship with them which was very important in helping them to care for my cousin.
On another occasion, my sister, who is bedridden was left sitting in her own mess because they were short-staffed and it was lunchtime. My sister was expected to sit in her own mess during her own lunch.
The staff was also overheard calling my sister names which is disgraceful.
The staff also told my sister to stop pressing her buzzer and just wait until they get round to her. If she wants the toilet do it in the bed.
Thank you for your review. Following our meeting I carried out an investigation of the concerns raised. Before the Resident arrived, we had ordered equipment in time for delivery. Unfortunately, due to delivery delays we did not receive the items when expected. This was communicated to the...
The cleaner has just been so the room is clean and tidy although, it still smells. The staff are polite and friendly. We were offered tea and coffee and they brought a spare chair for us to use.
Thank you for your review; we value all feedback as this helps us to make improvements where required. We have plans in place to replace the flooring which regrettably due to the pandemic and contractor availability, had to be put on hold. As Government regulations are becoming more relaxed, we are...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 April 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

Manager at Tower Bridge
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