Tower Bridge Care Home

1 Aberdour Street, London SE1 4SH
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9.2 134 Reviews
  • Tower Bridge Care Home, London
Tower Bridge Care Home provides people with a caring, friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 122 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • Self-Funded Nursing Care: £1800 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £1900

Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.


In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

These prices are only a guideline, please contact Tower Bridge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • San Koromah (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (116)
  • Couples/Companion Rooms (3)

Parking

  • Tower Bridge Care Home have their own private car park for visitors.

Tower Bridge Care Home Reviews (134)

9.2

Tower Bridge Care Home has a Review Score of 9.2 (9.212) out of 10, based on 20 reviews in the last 2 years.
Over all time Tower Bridge Care Home has 134 reviews.

Overall Experience
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Date Published
  • 134
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Reviewer Connection to Tower Bridge Care Home
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Total of 134, showing 41-60
Review from Dennis J (Son of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am glad to say my mum is well looked after; she is treated very well, and the staff are excellent towards her, always popping in to see if she is ok. It is a clean home.
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Review from Margaret S (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reception staff are always welcoming on entry to the care home and have been an excellent help over these difficult two years with connecting to relatives. They also make a great effort to decorate the area for each special holiday eg, Easter! Dad is very comfortable and happy.
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Review from J W (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the management, staff and nursing to be of a high standard. All are dedicated and have always provided good communication and support in respect of my father. This has especially been the case during Covid when rigid restrictions have been in place and prevented the home from being able
to run "as normal", especially in regards to activities, this is now due to change. I feel confident in the care my father is receiving and his interest/needs are being met.
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Review from Ben S (Friend of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff at reception and nursing staff.
It's always a pleasant visit. My friend is well cared for.
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Review from Eric W (Brother of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are excellent. Our brother is looked after really well by the caring staff. The building is kept clean and is welcoming. We would recommend it.
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Review from S D (Daughter of Resident) published on 20 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our mother has been in this home for two years. 90% of her personal belongings have gone missing including clothes, shoes, books etc. We were assured all her own clothes would be labelled but they obviously were not. Recently I found men's shorts and pants in her bedroom drawers with her room number
written in them. I find the whole place is extremely badly run. The residents have no stimulation and sit in a line in the corridor. We are in the process of moving our mother to another home where she will be cared for with the dignity and care she deserves. The only good things are that there are a couple of good carers and the food is of good quality.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tower Bridge Care Home

Thank you for your feedback and importantly the positive feedback about our carers and the food. Having reviewed the information and investigated the matter, we have found that the matter with regards to the lost properties could be as a result of Residents wandering into rooms and possibly taking other belongings including books, photo albums and clothes. This tends to happen due to the mix of Residents we have and the different diagnoses. My staff at Tower Bridge work extremely hard to ensure that the personal belongings of Residents are kept safe, and we are really sorry that on these occasions we have some failings. We appreciate your feedback and will ensure we improve on this. Thank you for your observations about Residents stimulations, we have regular activities taking place within the home, individual and group activity sessions, as well as outings. Some of these are limited due to the current climate with the pandemic. Some Residents make the choice of sitting together whilst supervised by our care staff. We will make sure that your feedback is discussed within our team and that they learn and improve from this.
We are sorry to learn that you will be moving your Mother, and hoped we could have resolved this for her. We wish her the very best.

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Review from A A (Son of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent his last two months at Tower Bridge care home, after a long stay in hospital. We are very grateful to everyone at the home who made his time there so comfortable, despite all his issues. Everyone was so supportive of his needs and our needs to visit - we were never rushed and they supported
us, making my father's time there as comfortable as possible.
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Review from B M (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent the last few weeks of her life at Tower Bridge Care Home. The care she received from the whole team on the third floor, was second to none. The care and compassion shown to mum, and indeed the whole family, was excellent. Nothing was too much trouble, ensuring that in her last days she
was treated with the utmost dignity. Every one of the team should be commended for their kindness.
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Review from Richard L (Brother-in-law of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My sister-in-law is, unfortunately, bed-bound and is reliant on the kindness and help from staff at Tower Bridge. The kindness and help lacking right up to the manager.
For instance, take today as a common factor. My sister-in-law phoned at 08:40 to say she needed the bedpan from 06;00 and pressed
her buzzer for assistance but no one answered her buzzer or repeated calls. We phoned the manager which I presume is the weekend manager. She said she would deal with the problem. 10:00 came and still, no one turned up to help. I had to phone again. I also found that breakfast had not been served either and this was 10:30 am by now and the nurse said breakfast was being prepared. This is not the first time we've had to phone up and complain either. There is staff constantly complaining and threatening to walk out and leave the residents to fend for themselves. The manager is next to useless as she just ignores everything we complain about and never gets back with a response.
Reply from Rita Aujla, Home Manager at Tower Bridge Care Home

Thank you for your feedback, it is valued and instrumental in how we better ourselves as a home. Upon review of the information supplied a team meeting was held with staff, documentation reviewed and evidence gathered in relation to the events that you highlighted. I can confirm that any requests made by our Resident regarding using the bed pan, were adhered to in a timely manner and staff are working efficiently to ensure our Resident is kept comfortable. Our Weekend Manager was also aware of the situation and ensured that our Resident’s requests were adhered to in a timely manner. I have met with the family on more than four occasions to discuss concerns raised and with staff to discuss our Resident’s needs, these were also discussed with the Local Authority and the CQC. There have been odd occasions whereby requests from our Resident could not be fulfilled at that very moment, due to other Residents’ needs, however, we always ensure that requests are fulfilled within realistic timeframes, or sooner.

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Review from Carol A (Friend of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the entire experience at Tower Bridge Care Home.


Warm and dedicated staff, friendly and efficient.


Here - 'Care is the operative word'

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Review from Brian F (Cousin of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care team are very skilled, caring, diligent, and conscientious and they were very easy to communicate with. I found it easy to build a relationship with them which was very important in helping them to care for my cousin.
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Review from Janet R (Sister of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff constantly arguing in front of residents. They also take their time answering the resident's calls when they're needed. I spoke to one member of staff and she said we are short-staffed and I'm having my lunch so my sister will have to wait. I found another member of staff and she also said they
were short-staffed but she can't do anything you will have to get someone else.
On another occasion, my sister, who is bedridden was left sitting in her own mess because they were short-staffed and it was lunchtime. My sister was expected to sit in her own mess during her own lunch.
The staff was also overheard calling my sister names which is disgraceful.
The staff also told my sister to stop pressing her buzzer and just wait until they get round to her. If she wants the toilet do it in the bed.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tower Bridge Care Home

Thank you for your review. Following our meeting I carried out an investigation of the concerns raised. Before the Resident arrived, we had ordered equipment in time for delivery. Unfortunately, due to delivery delays we did not receive the items when expected. This was communicated to the Resident, along with options on how we could deliver care according to their preferences. This was not an ideal situation, however it was due to circumstances beyond our control. Meetings have been held with staff to ensure that noise is kept to a minimum and the other concerns raised have been addressed by management within the home. We apologise for any inconvenience caused, and assure you that we have resolved all issues promptly.

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Review from J L (Granddaughter of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The cleaner has just been so the room is clean and tidy although, it still smells. The staff are polite and friendly. We were offered tea and coffee and they brought a spare chair for us to use.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Tower Bridge Care Home

Thank you for your review; we value all feedback as this helps us to make improvements where required. We have plans in place to replace the flooring which regrettably due to the pandemic and contractor availability, had to be put on hold. As Government regulations are becoming more relaxed, we are now waiting on a date for the flooring to be replaced across the unit. We are pleased to share we have wider plans in the pipeline for a whole home refurbishment. You are welcome to get in touch with the home to speak with them about this in more detail.

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Review from N C (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found all the staff I have met so far have been very kind and understanding, room for my mother is very clean and tidy.
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Review from John M (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is always clean and tidy when I visit her, she looks happy and cared for by the staff. The staff are friendly and always around. Her room and bathroom are always clean as are her bedsheets and pillow. Overall I'm happy with her care.
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Review from Tracey M (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit once a week and have never had any problems. Staff are always very nice.
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Review from Carroll P (Partner of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the care home very good to my partner, especially through the difficult times we were having with covid. I was always told what was happening with my partner and nothing was too much trouble for the staff. Everyone was very helpful and reassuring to me of my partner's health.
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Review from Linda P (Daughter of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing. They are caring not only to the residents but to their families too. Nothing is too much trouble. My family and I are just so happy that our dad is in Tower Bridge Care Home. Because we know he is being well cared for and he is really happy there. The home is beautifully decorated
and is immaculately clean and my dad’s room is lovely and homely and he has an en-suite toilet, which is a real bonus. I have nothing but praise for this home, the carers, the reception staff and the manager are all so lovely, kind and approachable and can’t do enough for the residents and their families. Putting a loved one in a home is a very difficult decision to make, but we know that categorically we made the right choice with Tower Bridge Care Home. It’s excellent.
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Review from Karen M (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff amazingly helpful. Ir has been difficult visiting because of COVID-19 but the staff has accommodated me, even though I am at work. They have allowed me to see my father, I have has continuous reassuring phone calls. I know my father is safe and being well looked after.
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Review from Christine H (Daughter of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been here for six weeks, and already, he is part of the family. He has settled so well due to the care of the amazing staff. Nothing is to much trouble; they keep us informed on how Dad is via FaceTime, photos and videos. I can't thank the staff enough; they are amazing.
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Current Review Score: 9.2 (9.212)

Overview of Review Score

The Review Score of 9.2 (9.212) out of 10 for Tower Bridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.433 for Tower Bridge Care Home is calculated as follows: ( (121 Excellents x 5) + (94 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 233 Ratings = 4.433
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.779 Points relating to the number of positive Reviews for Tower Bridge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 122 registered maximum number of service users is 24.4. 19 Positive Reviews ÷ 24.4 = 0.779
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tower Bridge Care Home to verify any information. View our terms and conditions. Tower Bridge Care Home has an Enhanced Service - more info.