Tower Bridge Care Home

Excellent. My aunt was very well looked after. She came in underweight and malnourished. She has been well-liked by the staff. All in all, could not fault the care and fondness she has had. Would not have any problem recommending Tower Bridge Care Home to anyone that was looking for a great care home.

Everything excellent.

I am happy overall with her care.

Everyone was very friendly and helpful and very considerate of his care.

The staff are very efficient caring and respectful. The resident's room was always clean and we always felt welcomed.

My mum would not be alive today if the services, nurses and care workers weren't there to look after her at the care home.

I placed my 70-year-old husband with middle-late stages of Alzheimer's in the home yesterday. One hour later I got a call to say he went missing. They reckon he scaled a 10ft tall wooden fence and escaped. My husband doesn't know how to open a door or window or even switch a light on. Although they said they phoned the police I doubt it. My family searched the streets local to the home and found him with a rope tied around his waist wondering very close to the home. He didn't have a scratch on him despite as they claim he jumped over a 10ft fence and landed on the other side without breaking his frail bones. My daughter found him distraught and confused. We removed him from the home. Please don't put your loved ones in this home. The care stops the minute you leave. I'm still waiting for a call from the manager, it has been 24hrs since the incident. I wouldn't trust them with my dog or cat let alone a vulnerable person. I will be taking this further for putting my husband's life at risk.

Very bad care home. Staff leave residents to their own devices with loud TVs and do not check on them. Residents often scream for help but are ignored. When dad was on the first floor, the nurses were on their mobile phones with earpods and rude attitude when we asked for help with dad. It was an inconvenience for us to talk to them. They also lost dads clothes and couldn't find them. We packed loads of clothes and he was left with a few t-shirts and wearing other people's bottoms. Again no apology or explanation at all. Yesterday my vulnerable dad with alzheimer's went missing from the ground floor and the staff didn't even care. They said because it's residential they don't need to check on anyone. We searched the area for 4 hours. Dad had a rope around his waist I attached photos. The staff did not comment or apologise or say anything when we raised our concerns.

I had lots of stress after the death of my father. My mum has dementia. By taking my mum to the care home, I got rid of a lot of pressure. From what I saw during my visits, the administrators, carers and reception staff are very friendly and supportive. I am grateful to the guards at the Tower Bridge Care Home for taking care of my mum to the best of their ability. I am always happy to come and spend time with my mum and interact with the caregivers and the nursing team. Highly recommended.

I visited my mum yesterday and noticed an open sore on her face then there were another 4 sores on her chest I went and got the nurse and asked her to cover them up because they looked infected and with her dementia, she keeps on scratching them? I also said I would like the doctor to see her, I was told the doctor is coming Tuesday? This was Saturday anyway I went down to office and insisted my mum sees a doctor urgent the doctor came I was told and said it was probably an allergic reaction to something! It’s not, anyone can see they are bites from something and she was just given antihistamine. Today my brother visited and he said that no dressings were on sores? Why is that? She could get cellulitis? My mum should see a skin specialist but I think it’s bed bugs.

The care provided for my friend was excellent. I can' thank you enough! The staff are very caring. I'll miss the staff so much. Thank you again for everything. I really appreciate it.

I am glad to say my mum is well looked after; she is treated very well, and the staff are excellent towards her, always popping in to see if she is ok. It is a clean home.

I have found the management, staff and nursing to be of a high standard. All are dedicated and have always provided good communication and support in respect of my father. This has especially been the case during Covid when rigid restrictions have been in place and prevented the home from being able to run "as normal", especially in regards to activities, this is now due to change. I feel confident in the care my father is receiving and his interest/needs are being met.

It's always a pleasant visit. My friend is well cared for.

The staff and management are excellent. Our brother is looked after really well by the caring staff. The building is kept clean and is welcoming. We would recommend it.

Our mother has been in this home for two years. 90% of her personal belongings have gone missing including clothes, shoes, books etc. We were assured all her own clothes would be labelled but they obviously were not. Recently I found men's shorts and pants in her bedroom drawers with her room number written in them. I find the whole place is extremely badly run. The residents have no stimulation and sit in a line in the corridor. We are in the process of moving our mother to another home where she will be cared for with the dignity and care she deserves. The only good things are that there are a couple of good carers and the food is of good quality.

My father spent his last two months at Tower Bridge care home, after a long stay in hospital. We are very grateful to everyone at the home who made his time there so comfortable, despite all his issues. Everyone was so supportive of his needs and our needs to visit - we were never rushed and they supported us, making my father's time there as comfortable as possible.

My mum spent the last few weeks of her life at Tower Bridge Care Home. The care she received from the whole team on the third floor, was second to none. The care and compassion shown to mum, and indeed the whole family, was excellent. Nothing was too much trouble, ensuring that in her last days she was treated with the utmost dignity. Every one of the team should be commended for their kindness.

For instance, take today as a common factor. My sister-in-law phoned at 08:40 to say she needed the bedpan from 06;00 and pressed her buzzer for assistance but no one answered her buzzer or repeated calls. We phoned the manager which I presume is the weekend manager. She said she would deal with the problem. 10:00 came and still, no one turned up to help. I had to phone again. I also found that breakfast had not been served either and this was 10:30 am by now and the nurse said breakfast was being prepared. This is not the first time we've had to phone up and complain either. There is staff constantly complaining and threatening to walk out and leave the residents to fend for themselves. The manager is next to useless as she just ignores everything we complain about and never gets back with a response.

Very pleased with the entire experience at Tower Bridge Care Home.

Warm and dedicated staff, friendly and efficient.

Here - 'Care is the operative word'