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- Abbey Uplands Care Home







Uplands care home has trained staff who ensure residents’ privacy and dignity is maintained.
Caring staff give care home residents the support they need.
Residents can enjoy a wide range of social activities to suit their interests.
Delicious food is served that meets residents' dietary requirements.
Care Provided by Abbey Uplands Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Abbey Uplands Care Home for full pricing details and T&Cs.
Contact Abbey Uplands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbey Total Care Group Ltd
- Private Owned
Person in charge
- Dahlia Clarke (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (65)
Abbey Uplands Care Home Reviews (76)
Abbey Uplands Care Home has a Review Score of 8.8 (8.824) out of 10, based on 14 reviews in the last 2 years.
Over all time Abbey Uplands Care Home has 76 reviews.
My Dad seems to be very happy so I am very pleased.
When I first first visited the home the Manger was very welcoming and the staff seemed very friendly. There was a few nurses and carers that was great. And when they were not there it was terrible, there was a few times where my mum was wearing the same clothes the next day, there was times where she smelled, even times where she was really hungry. My mum was on the first floor, entering the lift it smelt terrible walking along the towards mum room the hallway smelt horrible. There was aways 2 male resident shouting for help and no one would look in to see if they were alright. On two occasion a male resident had a black eye. It was frightening to see. In the dining area had to be closed off due to having coach roaches. There was so many things that Me and my family were unhappy with, and when I first told the Manager about my concerns she changed towards me
Thank you for taking the time to share your feedback. We are deeply sorry for the loss of your mum and offer our sincere condolences to you and your family.
We appreciate your kind comments about some of our staff and are pleased they made a positive difference during your mum's stay....
The day to day care my sister receives is very good. I find the staff very caring they listen to the residents. Of course the residents get confused and often repeat the same questions but I have never seen any of the staff get annoyed or even be irritated. The management staff are excellent and very caring they know all the residents names and all the residents know who they are and even know the managers name, in spite of their Alzheimer's shows how good this care home is
Wonderful team and aided my loved one till the very end. They give a very personalized and familial experience. They were extremely communicative with the family. You are in amazing hands with them. Dahlia and the team are rockstars.
Making the decision to put Dad in a home wasn't easy. We're pleased however with the decision that we made to move Dad to Abbey Uplands Care Home. We visited the home to view it and were met by Dahlia (the Manager) who was very friendly, warm and welcoming. She had no problem answering our questions and she really put us at ease. She allowed us to take our time and, even though our visit was later in the day, she patiently showed us around and answered all of our questions without rushing us. We had made our minds up by the time we left that Dad would be happy at Abbey Uplands Care Home. On Dad's first day, he was greeted by Dahlia and her staff which we found touching. Nothing is too much. The staff are attentive and friendly. It's taken Dad time to settle into his new environment but the staff treat him with care and compassion. He is doing really well. My family and I can't thank you all enough for the wonderful work that you do!! THANKYOU!!
Mum was only in Uplands Care Home for 3 weeks before she passed away but the home looked after her fantastically well. The staff were a joy to be around and all the residents were happy. This care home is clean and well maintained and if you are having doubts about having to put a loved one into care don't worry as this home is fantastic.
Thank you so much for sharing your kind words during what we know is a very difficult time for you and your family. We're truly honoured that you entrusted us with your mum's care, even for a short period, and it means so much to hear that you felt supported and reassured.Our team works hard to...
Also we (my adult children and myself) were welcomed anytime and were treated with great kindness.
Thank you for taking the time to share your experience with us, especially during such a difficult time for you and your family. We are deeply sorry for your loss and send our heartfelt condolences.It means so much to know that we were able to make a difference in your husbands comfort and care...
Kind caring staff. Management friendly and easy to talk to.
Thank you so much for your kind words. Were delighted to hear that you found our staff caring and our management approachable. Creating a welcoming and supportive environment for residents and their families is very important to us, and feedback like yours means a lot to the whole team.Warm regards, Abbey Uplands.
My mother has been in Uplands for ten years. In all that time she has been treated with respect and dignity. She is always clean, well-fed and lovingly taken care of. Some of the staff have been there since she arrived. All the staff are friendly and very caring. They all pop by to say hello when I visit. I couldn't wish for any better for my mum.
The staff has been courteous and kind at all times.
Very nice staff.
Thank you so much for your kind words and taking time in completing the survey. This will mean a lot for team at Uplands. Please do contact team at Uplands should you require further assistance who will be happy to assist.
We have peace of mind and are kept updated with any changes in her health and wellbeing.
The staff are friendly and kind.
My sister has been in Uplands for over a year now. The Nurses there are very good but the actual carers are not very caring at all. My sister is bedridden and can't do a lot for herself. When asking for the bed pan she's told she can only ask 4 times a day which I find totally disgusting. She finds it very hard to even get a drink opened for her. She will press her bell and then will be told someone will be there shortly. Quite often an hour or so later she is still waiting. When I complain to management I get fobbed off with excuses. I have recently been given a letter almost doubling my sister's rent because they say she needs more care. Bearing in mind she has no different to when she first went there. The doubling of the rent in my book is horrendous. I think she should be getting gold service care for the amount they want. It's been quoted over £3000 a week.
My criticisms are that the place was very noisy, in the night as well as the day and the food very poor. I was told that the company had been taken over in February of this year (2024)
Thank you for your feedback. We're delighted to hear that our team made a positive impact on your recovery. We apologize for any inconvenience caused by noise and food quality and appreciate your input as we continue to improve. Wishing you all the best in your continued healing
I have been the main carer and designated next of kin for a dear family friend for the last five years of his life in the dementia unit at Uplands. During his time there he was treated with kindness, dignity and respect and every effort was made to encourage him with his music (he was still able to play cocktail piano pieces in his 92nd year) As his carer, I was also treated with courtesy and respect. Any concerns I had were always taken seriously and staff were always willing to discuss his changing needs.
Thank you for sharing your experience. We're so pleased to hear that your friend was treated with kindness and respect and that his love for music was supported. It's wonderful to know you felt heard and supported as his carer. Your words mean a lot to us.
Didn't start out too well but after a few hiccups resolved, more care and attention was paid to my husband. Staff were caring but needed prompting regarding certain things, towards end-of-life staff were more diligent and on the ball. Management good and very helpful.
All the staff at Uplands have been amazing, my father is happy and well cared for. I believe without the care of Uplads he would no longer be with us. My mum visits regularly and is welcomed by the team, nothing is too much trouble. The new management are making great progress in updating facilities and consulting relatives' opinions. It's the best care I could have imagined for my father.
Staff took excellent care of my father, they gave first-class care and support. Just like family. My father was happy with the care and support he received. I and my siblings were happy with the care and support my father received, it was outstanding, the staff are caring and dedicated.
Very caring staff and a lovely environment. Many thanks.
Very good care home! My auntie is always very clean, her room is very clean and the staff is very helpful indeed! Lovely team! Also the manager of this care home is extremely helpful kind and lovely! We're very grateful for all your hard work, commitment and kindness to us! Thank you.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Abbey Uplands Care Home.
There are no upcoming events for Abbey Uplands Care Home.
Awards / Recognitions (1)
- 26 Aug 2020Recipient: Abbey Uplands Care Home
Accreditations
There are no accreditations posted yet for Abbey Uplands Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Abbey Uplands Care Home
What types of Care is Abbey Uplands Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Abbey Uplands Care Home have?
There are 65 Single Rooms.
What are the Facilities & Services at Abbey Uplands Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Abbey Uplands Care Home to the centre of London?
5.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Uplands Care Home to verify any information. View our terms and conditions. Abbey Uplands Care Home has an Enhanced Service -more info.