St Vincents House

49 Queen Caroline Street, Hammersmith, London W6 9QH

St Vincents House, London, London
St Vincents House, London, London
St Vincents House, London, London

St Vincent's House is a central London care facility that has 92 beds for use by elderly and frail members of society, who are looking for a homely facility with skilled carers where they can enjoy the rest of their retirement.

The home's in depth expertise also enables it to offer palliative and terminal care, with the respect of loved ones in mind.

Residents' fitness and diet needs are all taken very seriously, with the aim upon allowing each service users to enjoy a good quality of life with as much independence over their day-ti-day living as possible.

Group: Care UK Nursing & Residential Care Services

Person in charge: Adeyemi Salawu (Manager)

Local Authority / Social Services: London Borough of Hammersmith and Fulham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Health needs assessment. Ages 55+.

Languages Spoken by Staff (other than English): Arabic, Spanish; Castilian, French, Hindi, Polish, Russian

Single Rooms: 92

Rooms with ensuite WC: 92

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on St Vincents House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 St Vincents House has a Review Score of 9 (8.981)

The Review Score of 9 (maximum of 10) for St Vincents House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for St Vincents House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.438 for St Vincents House is calculated as follows: ( (105 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 178 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.543 Points relating to the number of positive Reviews for St Vincents House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 10 Reviews ÷ 18.4 Target = 0.543

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Vincents House?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Vincents House

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The staff are kind and pleasant. The home is kept clean. If it weren't for the diabolical food I would give top marks. The food through is truly 'deadly' (my mother's description). She has dementia but was a really good cook, who used the best ingredients she could afford on a modest budget and deserves a lot better in terms of nutrition.
She is living on milk - abundant supply of cold milk and what we bring in. I've seen many evening meals - plates of slop, stew type stuff with sliced white bread, yuck. I would rather starve than eat it myself.

How likely would you be to recommend St Vincents House? Don't know

Average Rating: 

 3.4 out of 5

Overall Standard: Excellent

Facilities: Poor

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Very Poor

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Very Poor

Samantha Debenham, Marketing Support Administrator at St Vincents House responded to this review on 26 Sep 2017:

Thank you for taking the time to review St Vincent’s House, and for your kind words and excellent scores, particularly for the team in the home. I am sorry to hear your feedback on the food in the home and this is an area we are currently working hard on, so we hope you have already started to see improvements. We have, for example, introduced a snack tray that goes around the home every morning and in the afternoon we have cakes on each floor too for residents to enjoy. We are training our chef team in the home to improve the appearance of meals that are served, and will shortly be introducing homemade fruit smoothies with delicious recipes that will change daily. If there are any meals, snacks or drinks that you and your mother would like to see added to the menu, then, of course, please do let us know and we’ll do our best to add these. Thank you again for your feedback, and please do let us know now or at any time in the future if you have any comments, feedback or suggestions.

Overall, we are happy with the care my father is receiving in the home.
We have found one carer on the 1st floor to be very caring, efficient and cheerful at all times, nothing is too much for them.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care assistant in elderly care is always very helpful and nothing is too much trouble for her.
When I visit my friend she is always willing to assist if we need help. She is very courteous and efficient.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Very Poor

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband, who is very difficult to deal with at times, has been very kindly treated by the staff at all times.
The rooms are very pleasant, light, well furnished and decorated. The garden room, garden, tea room and cinema room are particularly pleasant.
The activities listed on the schedule have not invariably been available, though I think this will probably improve.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very nice accommodation, clean and pleasant.
Staff are very kind and polite.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the services at St Vincents House, staff were fantastic and so helpful. My father-in-law was taken very good care of.

How likely would you be to recommend St Vincents House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

My mother started to crochet by herself.
It will take time for her to learn the stitch but she's doing it by herself which is very good.

How likely would you be to recommend St Vincents House? Don't know

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

I am a retired R C Priest in care after right hip surgery. I find conditions here to my complete satisfaction. The room assigned me suits me and is to my satisfaction. The caregivers look after me very well and I could not expect more of the nursing staff day and night. I am full of admiration for the spirit of dedication and service of the entire staff towards all the residents who can at times be annoying. Staff make sure that I am warm and sufficiently fed. I am grateful to them.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

First class home. Staff very caring. Full of compliments. Would recommend highly. 1st class.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I really enjoyed the party and got to interact with other people and really enjoyed the music. I got to dance and really sung my heart out!

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Due to dads physical care needs, he doesn't join in with the programme activities however I have observed and it is excellent.
My dad's physical condition was a point where my mum and I didn't recognise him since coming to St Vincents House he has been assessed medications reduced and even converses with us.
Lovely friendly environment.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Vincents House has many facilities on site, however, due to my mum's condition, she is unable to use the as much as others. I decided to bring Mum to St Vincents House as she has grown up in the area and wanted her to continue to have contacts with locals. It's a lovely residential area and the layout of the home has a private feel to it, as well as a warm community environment. Other relatives will visit my Mum and I have been able to talk to them personally and not feeling alone as they are going through the same.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are friendly and always smiling. They address my mum by her name and seemed to know her soon after she moved in. Everyone is spotless - cleanliness is superb. The food always looks yummy too!! Any requests made to staff are always done immediately - they are all so helpful.

How likely would you be to recommend St Vincents House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in St Vincents for nearly 8 years now. In that time she has been cared for and looked after really well. There have been times when I have felt very sad about my mum's declining health and the staff have also supported me. The staff at St Vincents always take care to inform me of my mum's health and listen to me when I suggest things regarding her. Mum feels safe and secure where she is. I really couldn't ask for more than that.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found St Vincent's clean. The staff are very helpful and courteous. There is a good relationship between residents and staff. Visitors are always welcome.

How likely would you be to recommend St Vincents House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Vincents House