St Vincents House

49 Queen Caroline Street, Hammersmith, London W6 9QH
Review Us
9.9 64 Reviews
  • St Vincents House, London
St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis.

The home is light and airy with beautiful facilities including a comfortable cinema room, a vintage tea room café, a sun lounge and an activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy relaxing in large garden space, or even getting involved in the weeding and planting.

Residents at St Vincent's House have their own unique, personalised care plans, which are continually monitored and updated to account for any changes to care needs or personal wishes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1762
  • Self-Funded Residential Dementia Care: from £1852
  • Self-Funded Nursing Care: from £2002
  • Self-Funded Nursing Dementia Care: from £2092
  • RESPITE Self-Funded Residential Care: from £1972
  • RESPITE Self-Funded Residential Dementia Care: from £2062
  • RESPITE Self-Funded Nursing Care: from £2212
  • RESPITE Self-Funded Nursing Dementia Care: from £2302

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and sun lounge
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact St Vincents House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kerry Reyes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Health needs assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Parking

  • On site

St Vincents House Reviews (64)

9.9

St Vincents House has a Review Score of 9.9 (9.855) out of 10, based on 20 reviews in the last 2 years.
Over all time St Vincents House has 64 reviews.

Overall Experience
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Reviewer Connection to St Vincents House
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Total of 64, showing 1-20
Review from K M (Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I truly enjoy the activities I attend, especially when animals visit for pet therapy-it's always such a wonderful experience. The activities team are very enthusiastic and always create a welcoming, engaging atmosphere for everyone. The home itself is very clean, well cared for, and the management team
are always approachable and helpful.
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Review from Nathan C (Son of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has severe dementia. Mums been in St Vincents for over a year now after transferring her from another home.
The carers, catering staff, cleaners and managers here are absolutely wonderful. The care, love and attention they give all the residents is outstanding.
I honestly can't fault them.
They have a lot of people to look after and spend as much time as they can with them.
They do activities as much as possible to keep the residents as active physically and mentally as possible.
Anyway back to mum. Since she's been here we've had a few rough patches as shes now 80 but with the help of everyone she's still here and seems to be in such a happy place. We are getting to enjoy time with her that we didn't think we'd get. Its absolutely brilliant.
A big thank you to everyone here and hopefully mums going to be with us for a long time to come.
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Review from R K (Friend of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly atmosphere in the home. Smelt lovely. Fresh flowers everywhere made the home appealing. Actvities were taking place with the residents and they were being sung to by a staff member who was also playing a guitar.
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Review from Reza Z (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A superb nursing home! I had to leave a review for the staff at St. Vincent Nursing Home. My father was cared for by the dementia team, and they truly exceeded my expectations - so professional, kind, and compassionate. I had assumed nursing homes were neglectful, but this couldn't be further from the
truth here. Every day, nurses and carers attentively looked after him. His room and bathroom were always clean and comfortable, and they even let us bring his own wall-mounted TV, which the lovely handyman installed. He was served delicious meals, and staff even offered me food when I visited - such a thoughtful touch. My family and I appreciated how willing they were to accommodate anything for his comfort. Special thanks to a few specific members of staff, and all the amazing team. You were a blessing to my father in his final days. We thank you from the bottom of our hearts.
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Review from I S (Regular Volunteer) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a regular volunteer at the care home and I attend the activity hour twice a week. While volunteering I have seen a wide range of activities which have been provided which encourage residents to engage with each other. There is a very friendly and fun environment here where all residents seem to
thoroughly enjoy these activities that take place.
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Review from Y L (Granddaughter of Resident) published on 19 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Vincent's Care Home Hammersmith have been taking care of both my grandparents for over a year. The care which they have received is outstanding and consistent. The kindness and attention is noticed. They welcome family to the care home with much warmth. They are always happy to assist with a smile,
even in challenging times. We have been extremely satisfied with the standard of care given.
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Review from Alvaro M (Friend of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my association with the care home the overall experience is highly positive.The care home environment and decor is truly beautiful , relaxing and every time i go there lots of activities are happening.The activity team i can clearly see truly cares about the residents their wellness and happiness.
The
manager is always welcoming smiling and very supportive always ensuring I am looked after.
If I am there during lunchtime the food always looks very presentable and looks very well cooked with good variety.Overall the experience is highly positive.
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Review from B S (Sister of Resident) published on 15 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother took up residence 1st week of February. Continuing care end of life.This place is very special. He is content and very comfortable.The staff are very caring and attentive.Nothing is too much trouble .They are friendly and welcoming and engage with relatives.St Vincent's is very well maintained,lovely
fresh decor and no unpleasant odours .Its very homely and comfortable. Well run and managed staff will gladly answer your questions.Professional medical staff in house and gp visits what more can you ask for?. Have complete confidence in management and staff.would highly recommend this establishment. Plus activities available to suit all residents .
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Review from George S (Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy for everything. Top class, no complaints. The care I am receiving is More than I expected. I am happy with the room and all the services being provided. The nurses and all staff are very good, they are very attentive.
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Review from Paul F (Son of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience coming to the home is excellent, except for entry when the office is unmanned.
Twice when there was no one in the office, I had to wait 15 minutes to gain entry to the building.
A diggestion is, that when the office is unmanned, an entry code should be left on the entry pad and removed
when the office is manned so entry is not hindered.
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Review from D W (Daughter of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all so friendly, caring, helpful and really take time with my mother going over and above to make sure she is ok, safe and looked after. They take the time to engage with her and also with the other residents. The management team are very approachable, personable, professional and helpful.
We have seen an improvement in the meals and snacks recently. Housekeeping is good, staff is helpful. The activities team do an amazing job making such an effort to put on a variety of activities for the residents including those who don’t leave their rooms. It is evident how much the residents enjoy this time. The garden is lovely and peaceful. There is also a great hair salon. My mother is very happy at St. Vincent’s nursing home and we are also very happy that she is there as she is well looked after and safe. That is a testament to all the staff and the care given at all levels from carers, nurses, support, housekeeping, kitchen, admin and management etc. Thank you St. Vincent’s.
Reply from Reviews Team, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from L A (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Management has been swift to respond to any communication and issues. The staff at the care home are always friendly and quick to fix issues. Communication between everyone at the care home sometimes goes wrong but they always own it, learn and move forward.
I think more could be done to make the garden
space more pleasant to be in. My mother very much enjoys the food provided at the home and the singing entertainment.
Reply from Samantha Debenham, Reviews Team at St Vincents House

Thank you for taking the time to write a review for St Vincents House and for your kind comments about our friendly team, as well as your feedback regarding communication. We are also pleased to hear that your mother enjoys the food and the singing entertainment. We would like to take this opportunity to confirm that we have now recruited a full-time gardener, who has started revamping our garden space by cleaning and maintaining the garden and furniture, as well as adding new flowers and plants. We have also added a new greenhouse for vegetable gardening which we hope will provide a pleasant activity for residents.

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Review from Margaret L (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home take amazing care of my mum. The staff are friendly passionate and always friendly to my mum which she loves it makes her smile.
When I leave the care home I never worry about her well-being they are so attentive.
Reply from Fiona Madder, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from Honchiu T (Son of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that my mother is staying in St Vincents House. She is well looked after. It's a very caring and comfortable home. The carers are so spot on.
Reply from Fiona Madder, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us a review about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Lillias F (Cousin of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My niece and I visited my cousin today and we were very impressed with everything in the home. Lovely, helpful carers, pleasant staff and a really pleasant sitting room looking out on the garden, where my cousin enjoys seeing the birds and squirrels!
Reply from Fiona Madder, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.

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Review from Zainul L (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in St Vincents House for just over five weeks. During this time, each and every member of staff provided the best care and showed kindness throughout. It was very fortunate that my Mum was placed here during the last few remaining weeks of her life. I have nothing but praise for this establishment.
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Review from Dorcas E (Private Carer of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, residents are well-engaged. Lots of activities being offered. The staff know their residents well, Lots of comfort and love including assurance that they need. Residents are treated with dignity and respect. No issues, excellent service.
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Review from C J (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received a warm and friendly greeting when I visited the care home to consider it for respite for my father.
The staff member put me at ease and was able to answer all my questions. When I went to finalise the paperwork, I also met with another senior staff member who was also friendly, courteous
and again responded to any questions.
The day my father was admitted to the care home, the unit manager called and confirmed his safe arrival.
My father himself spoke very positively about the staff and his stay at the care home, which convinced me that I made the right decision to place him at St Vincent's for respite. I would recommend St Vincent's without hesitation.
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Review from John G (Son of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all round, very helpful staff.
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Review from Graham M (Husband of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience for my wife during respite. Most staff are caring and dedicated in their work. The facilities are excellent, the room was good, communal rooms and gardens are wonderful. Rate this care home as very good.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for St Vincents House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for St Vincents House is calculated as follows: ( (202 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Vincents House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Kerry

Kerry Reyes

Job Title: Home Manager

I'm very proud that I started my career as a Nurse at St Vincent's House and have worked my way to Deputy Manager and now Home Manager.


Care UK is excellent at seeing the potential in colleagues and supporting them to develop their skills and expertise.


The team at St Vincent's House is very close-knit and hardworking. We support each other to do our best for residents and their families. There's always a lot to juggle each day. In my role I tackle anything from recruiting new team members to supporting colleagues with training, getting to grips with new policies and procedures, and liaising with relatives.


What I do is only possible with the support of our amazing team. They never cease to surprise me with their dedication and passion for what they do.

Frequently Asked Questions about St Vincents House

What types of Care is St Vincents House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Vincents House have?

There are 92 Single Rooms.

What are the Facilities & Services at St Vincents House?

Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Vincents House to the centre of London?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Vincents House to verify any information. View our terms and conditions. St Vincents House has an Enhanced Service - more info.