St Vincent's House

49 Queen Caroline Street, Hammersmith, London W6 9QH
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9.9 71 Reviews
  • St Vincent's House, London
St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis.

The home is light and airy with beautiful facilities including a comfortable cinema room, a vintage tea room café, a sun lounge and an activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy relaxing in large garden space, or even getting involved in the weeding and planting.

Residents at St Vincent's House have their own unique, personalised care plans, which are continually monitored and updated to account for any changes to care needs or personal wishes.
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Care Provided by St Vincent's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1877
  • Self-Funded Residential Dementia Care: from £1972
  • Self-Funded Nursing Care: from £2142
  • Self-Funded Nursing Dementia Care: from £2237
  • RESPITE Self-Funded Residential Care: from £2087
  • RESPITE Self-Funded Residential Dementia Care: from £2182
  • RESPITE Self-Funded Nursing Care: from £2352
  • RESPITE Self-Funded Nursing Dementia Care: from £2447

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and sun lounge
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact St Vincent's House to find out the exact price for your requirements.

Contact St Vincent's House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Vincent's House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kerry Reyes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Parking

  • On site

St Vincent's House Reviews (71)

9.9

St Vincent's House has a Review Score of 9.9 (9.881) out of 10, based on 26 reviews in the last 2 years.
Over all time St Vincent's House has 71 reviews.

Overall Experience
  • 52
  • 16
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  • 2
Date Published
  • 71
  • 12
  • 16
  • 26
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Reviewer Connection to St Vincent's House
  • 25
  • 13
  • 6
  • 4
  • 4
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  • 3
  • 2
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  • 1
  • 1
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Total of 71, showing 21-40
Review from Honchiu T (Son of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that my mother is staying in St Vincents House. She is well looked after. It's a very caring and comfortable home. The carers are so spot on.
Reply from Fiona Madder, Reviews Team at St Vincent's House
Thank you very much for taking the time to leave us a review about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from Lillias F (Cousin of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My niece and I visited my cousin today and we were very impressed with everything in the home. Lovely, helpful carers, pleasant staff and a really pleasant sitting room looking out on the garden, where my cousin enjoys seeing the birds and squirrels!
Reply from Fiona Madder, Reviews Team at St Vincent's House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from Zainul L (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in St Vincents House for just over five weeks. During this time, each and every member of staff provided the best care and showed kindness throughout. It was very fortunate that my Mum was placed here during the last few remaining weeks of her life. I have nothing but praise for this establishment.
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Review from Dorcas E (Private Carer of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, residents are well-engaged. Lots of activities being offered. The staff know their residents well, Lots of comfort and love including assurance that they need. Residents are treated with dignity and respect. No issues, excellent service.
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Review from C J (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received a warm and friendly greeting when I visited the care home to consider it for respite for my father.
The staff member put me at ease and was able to answer all my questions. When I went to finalise the paperwork, I also met with another senior staff member who was also friendly, courteous
and again responded to any questions.
The day my father was admitted to the care home, the unit manager called and confirmed his safe arrival.
My father himself spoke very positively about the staff and his stay at the care home, which convinced me that I made the right decision to place him at St Vincent's for respite. I would recommend St Vincent's without hesitation.
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Review from John G (Son of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all round, very helpful staff.
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Review from Graham M (Husband of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience for my wife during respite. Most staff are caring and dedicated in their work. The facilities are excellent, the room was good, communal rooms and gardens are wonderful. Rate this care home as very good.
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Review from Teresa C (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred to St Vincents House when discharged from hospital and it became evident she needed more care than we could provide at home. We chose St Vincents House based on a visit, reading reviews and the CQC report. My mother and the family were welcomed and although we were all heartbroken
at not being able to keep her at home, the care shown by the staff reassured us and they were mindful at how difficult we found the transition. There have been a few minor issues but they are usually dealt with quickly. There is a great range of activities for the residents and the staff always encourage the residents to take part. Since my mother has been there we have had two family celebrations and on both occasions one staff member in particular and their team have gone above and beyond to make these special. There is always someone on reception to welcome us when we visit.
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Review from Nicole J (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after. She is happy and relaxed. The staff are great with her and the home, including her room, is always clean.
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Review from Alice M (Daughter of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at St. Vincents House Care Home for the last seven weeks, I could not have asked for a better place for her to stay, on arrival, you are always greeted with a warm welcome from reception.
All the staff (every single one of them) I have meet are caring, professional and
kind to myself, family and my mother, her room is spotless, clean and tidy, her clothes always washed and ironed, hanging in her wardrobe, mum is always clean and beautifully turned out, mum had lost a lot of weight due to a stay in hospital, since being in St. Vincents she has now started to eat more and is gaining weight, the staff are very patient with her and make sure she's eating and drinking enough. The entertainment and activities, well what can I say, the resident's love it, (me included) I've never seen so many happy smiling faces in one room, everyone signing along to the music, it's great, thank you so much, mum loves a sing song. Big thank you to all at St. Vincents.
Reply from Reviews Team at St Vincent's House
Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care provided. At St Vincent's House Care Home & Care…read more
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Review from M B (Wife of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the home. My husband is well looked after. Happy with activities and staff are friendly.
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Review from S H (Sister of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very pleased with the premises.
There is room for improvement in cleanliness.
Staff are very cordial.
Nurses are excellent.
Reply from Samantha Debenham at St Vincent's House
Thank you for taking the time to write a review for St Vincent’s House and for your lovely comments and positive scores regarding our caring and supportive team and overall management of the home. Our…read more
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Review from Mary K (Wife of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was looked after with kindness and sensitivity. I, too, was cared for in the last days of my husband’s life, with meals provided for me and my family. We all have good memories of the staff who supported us and felt they were not only carers but friends.
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Review from F A (Daughter of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has dementia, settled in quickly. The management and daily staff are exceptionally caring and professional. They are aware of what she likes, and the daily activities are very much enjoyed by Mum and the residents.
The building is well-maintained. There are various activity rooms and a
delightful garden. Her private room is an adequate size with an en-suite bathroom. The building is in a fantastic location with riverside restaurants and cafes literally within a few minutes walk.
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Review from Abigail C (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been there for a few years now. Staff are friendly and understanding of his needs. Have always had great communication regarding events, relative meetings and information on his general health. Any requests I have made have been met.
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Review from K C (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service at the home is satisfactory to good as usual. Only one ongoing problem remains in the room toilet, which is the actual toilet lid keeps falling down and won't stay up. This has been a problem for a long while and needs fixing.
Reply from Samantha Debenham, Personal Assistant at St Vincent's House
Thank you very much for taking the time to write a review for St Vincent's House, and for your comments regarding the service at the home. We would also like to thank you for your positive scores for…read more
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Review from Martin M (Brother of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great.
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Review from Nora L (Niece of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For six months, my loved one was in St Vincents care home. Whilst he has dementia (onset), he was also end of life patient. It has been an experience and privilege for me to spend so much time at the care home. The medical staff/carers (really all staff) there showed me what it means, always remembering
it's the illness that's the issue - not the man or woman in front of them. The caring, professional, kind, thoughtful staff here doing demanding, even exhausting work. Their unconditional love, their tender approach with patience, entering into their world and never giving up. The lovely cup of tea by humorous staff, their smiles would help me cope when end of life came two weeks ago. The professionalism, caring, thoughtful, considerate carers made my journey simpler. Thanks to all at St Vincents House care home.
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Review from Steven R (Son of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was admitted for short-term respite care and immediately there are issues with unfriendly management. They call the police unnecessarily. The Resident was not given any right to just cancel service and leave. Mobile phone lost and can’t be found, yet not even added to the inventory list.
Reply from Samantha Debenham, Personal Assistant at St Vincent's House
We appreciate you taking the time to submit a review for St Vincent's House, and we thank you for your positive scores on the facilities and cleanliness of the home. In response to your comments, we…read more
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Review from Ronald W (Partner of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been at St Vincents for approximately three years. When she was at the hospital, the team looking after asked me to check out St Vincents for suitability. I liked the home. She was transferred there shortly after. I'm very happy with the care home. The right choice was made.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for St Vincent's House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for St Vincent's House is calculated as follows: ( (268 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 303 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Vincent's House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Kerry

Kerry Reyes

Job Title: Home Manager

I'm very proud that I started my career as a Nurse at St Vincent's House and have worked my way to Deputy Manager and now Home Manager.


Care UK is excellent at seeing the potential in colleagues and supporting them to develop their skills and expertise.


The team at St Vincent's House is very close-knit and hardworking. We support each other to do our best for residents and their families. There's always a lot to juggle each day. In my role I tackle anything from recruiting new team members to supporting colleagues with training, getting to grips with new policies and procedures, and liaising with relatives.


What I do is only possible with the support of our amazing team. They never cease to surprise me with their dedication and passion for what they do.

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