St Vincents House

49 Queen Caroline Street, Hammersmith, London W6 9QH
Review Us
9.9 64 Reviews
  • St Vincents House, London
St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis.

The home is light and airy with beautiful facilities including a comfortable cinema room, a vintage tea room café, a sun lounge and an activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy relaxing in large garden space, or even getting involved in the weeding and planting.

Residents at St Vincent's House have their own unique, personalised care plans, which are continually monitored and updated to account for any changes to care needs or personal wishes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1762
  • Self-Funded Residential Dementia Care: from £1852
  • Self-Funded Nursing Care: from £2002
  • Self-Funded Nursing Dementia Care: from £2092
  • RESPITE Self-Funded Residential Care: from £1972
  • RESPITE Self-Funded Residential Dementia Care: from £2062
  • RESPITE Self-Funded Nursing Care: from £2212
  • RESPITE Self-Funded Nursing Dementia Care: from £2302

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and sun lounge
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact St Vincents House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kerry Reyes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Health needs assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Parking

  • On site

St Vincents House Reviews (64)

9.9

St Vincents House has a Review Score of 9.9 (9.855) out of 10, based on 20 reviews in the last 2 years.
Over all time St Vincents House has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Vincents House
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Total of 64, showing 41-60
Review from R C (Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my experience to be very welcoming but the reception team who were very friendly as well. Moreover, I found the management team to be efficient and effective in providing a covid-19 secure environment. Any queries I had were dealt with attentively by the team overall.
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Review from Lorraine P (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, caring and my mum spent nearly 2 years in this care home.
My mum passed today 23/9/20. Staff were brilliant, couldn't do enough for us and allowed us enough time to say our goodbyes.
Would recommend this care home to anyone.
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Review from R H (Partner of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been a hard year for everyone, but the support and care you all are giving to our loved ones is just amazing.
Without everyone who works here, without you guys, our loved ones would not be here.
Thank you for saving their lives!
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Review from K S (Husband of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a short stay (one week) while I had some hospital treatment. Although it was short notice the staff responded with consideration and efficiency. During the time my wife was there the home was in lockdown so I cannot comment specifically about the facilities, however, the staff and management
were excellent. My wife was well cared for and I am pleased I found a place for her in this home.
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Review from Kerry W (Granddaughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan has been at St Vincents Nursing Home for 18 months now and we as a family couldn't recommend it any more. The staff are all amazing and always go above and beyond for the patients and visitors. The home is always nice and clean, also staff here are always happy to help with any questions you
may have. Great home.
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Review from J A (Son of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
St Vincents provided great and personal care for my mother. The carers really bonded with her and the effort they put in to make sure she was always looked after was a great and real comfort.
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Review from Sally H (Daughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been resident at St Vincent's for three months. My brothers and I are very happy with the care she is receiving. The staff are, of course, attentive and professional, however, the most important thing is that they are so kind, patient and caring.
It is a huge relief to the whole
family that our mother is being cared for with respect, patience and kindness.
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Review from Sebastian D (Son of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's been at St Vincents for two years with Alzheimer’s and Parkinson’s, so his needs are complex.
He is always treated with love and affection by the staff: that extra time staff spend chatting with him, an extra smile or a stroke of his hand. I often see very caring staff go the extra mile,
be it how tenderly they feed Dad, wash him or how they help him dress.
Under the caring, upbeat and watchful stewardship of the manager (14/06/19) any concerns I have about Dad’s care-plan are immediately dealt with. This manager will always try to improve my father’s care with advice, prompt action and bucket-loads of empathy, whilst encouraging an ethos of never resting on laurels and always trying to improve life for the residents.
My father is brilliant, loved and special - like so many of the residents - so please... keep being brilliant, St Vincents, keep trying to improve even when things are going well, and please keep those smiles… they mean the world.
A big thank you.
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Review from Marc J (Son of Resident) published on 31 October 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
No registered manager since 19/04/18 - 5 managers in 1 year.
In September 2018 this home appointed the 5th manager since March 2018.
The last CQC-registered manager left in April 2018.
Many managers are totally unaccountable due to inappropriate qualifications (not CQC registered, not NMC registered,
not HCPC registered).
Legal, administrative and admission procedures are of very poor quality.
Likewise, there have been 4 clinical leads in the last year.
This vertiginous staff turnover has led to the loss of information, lack of continuity and poor quality care.
This is not in the best interests of any of the residents in this home, many of whom suffer from dementia.
I simply cannot understand such a situation.
It is a fact that my mother, a resident, has greatly suffered from these anomalies.
Reply from Amy Wilson, AD at St Vincents House

Thank you for taking the time to submit your comment. We are currently recruiting for a new home manager at St Vincent’s House, but I would like to assure you that there is always a fully trained and qualified support manager in place at the home whilst we find the right person for the role permanently. We are very proud of the team at St Vincent’s House, all of whom are fully qualified for their individual jobs and undergo ongoing training and assessment in order to continue to deliver excellent care every day to residents, including to those living with dementia. We will keep residents, their family members and friends, up-to-date with the home manager recruitment for the home and hope to be able to introduce a new home manager in the near future to you all – however, please do let us know at any time if you have any comments or suggestions and we will be happy to help.

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Review from K B (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and pleasant. The home is kept clean. If it weren't for the diabolical food I would give top marks. The food through is truly 'deadly' (my mother's description). She has dementia but was a really good cook, who used the best ingredients she could afford on a modest budget and deserves
a lot better in terms of nutrition.
She is living on milk - abundant supply of cold milk and what we bring in. I've seen many evening meals - plates of slop, stew type stuff with sliced white bread, yuck. I would rather starve than eat it myself.
Reply from Samantha Debenham, Marketing Support Administrator at St Vincents House

Thank you for taking the time to review St Vincent’s House, and for your kind words and excellent scores, particularly for the team in the home. I am sorry to hear your feedback on the food in the home and this is an area we are currently working hard on, so we hope you have already started to see improvements. We have, for example, introduced a snack tray that goes around the home every morning and in the afternoon we have cakes on each floor too for residents to enjoy. We are training our chef team in the home to improve the appearance of meals that are served, and will shortly be introducing homemade fruit smoothies with delicious recipes that will change daily. If there are any meals, snacks or drinks that you and your mother would like to see added to the menu, then, of course, please do let us know and we’ll do our best to add these. Thank you again for your feedback, and please do let us know now or at any time in the future if you have any comments, feedback or suggestions.

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Review from S L (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we are happy with the care my father is receiving in the home.
We have found one carer on the 1st floor to be very caring, efficient and cheerful at all times, nothing is too much for them.
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Review from S E (Wife of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, who is very difficult to deal with at times, has been very kindly treated by the staff at all times.
The rooms are very pleasant, light, well furnished and decorated. The garden room, garden, tea room and cinema room are particularly pleasant.
The activities listed on the schedule have
not invariably been available, though I think this will probably improve.
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Review from Patricia H (Friend of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care assistant in elderly care is always very helpful and nothing is too much trouble for her.
When I visit my friend she is always willing to assist if we need help. She is very courteous and efficient.
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Review from T J (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice accommodation, clean and pleasant.
Staff are very kind and polite.
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Review from Stephen S (Daughter-in-law of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the services at St Vincents House, staff were fantastic and so helpful. My father-in-law was taken very good care of.
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Review from Lucy M (Daughter of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother started to crochet by herself.
It will take time for her to learn the stitch but she's doing it by herself which is very good.
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Review from James P (Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class home. Staff very caring. Full of compliments. Would recommend highly. 1st class.
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Review from K O (Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a retired R C Priest in care after right hip surgery. I find conditions here to my complete satisfaction. The room assigned me suits me and is to my satisfaction. The caregivers look after me very well and I could not expect more of the nursing staff day and night. I am full of admiration for the
spirit of dedication and service of the entire staff towards all the residents who can at times be annoying. Staff make sure that I am warm and sufficiently fed. I am grateful to them.
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Review from Mary F (Resident) assisted by family/friend published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really enjoyed the party and got to interact with other people and really enjoyed the music. I got to dance and really sung my heart out!
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Review from L M (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to dads physical care needs, he doesn't join in with the programme activities however I have observed and it is excellent.
My dad's physical condition was a point where my mum and I didn't recognise him since coming to St Vincents House he has been assessed medications reduced and even converses
with us.
Lovely friendly environment.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for St Vincents House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for St Vincents House is calculated as follows: ( (202 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Vincents House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Kerry

Kerry Reyes

Job Title: Home Manager

I'm very proud that I started my career as a Nurse at St Vincent's House and have worked my way to Deputy Manager and now Home Manager.


Care UK is excellent at seeing the potential in colleagues and supporting them to develop their skills and expertise.


The team at St Vincent's House is very close-knit and hardworking. We support each other to do our best for residents and their families. There's always a lot to juggle each day. In my role I tackle anything from recruiting new team members to supporting colleagues with training, getting to grips with new policies and procedures, and liaising with relatives.


What I do is only possible with the support of our amazing team. They never cease to surprise me with their dedication and passion for what they do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Vincents House to verify any information. View our terms and conditions. St Vincents House has an Enhanced Service - more info.