St Vincent's House

What really struck me was how friendly, professional and full of cheer every member of staff was that we met. Clearly, this is not an easy job by any stretch of the imagination, but even if they were under stress, pressure or overworked, they didn’t show it. My sister, like many residents, struggle with confinement, loss of freedom and social interaction. It seemed like St Vincents staff were doing their best to make life a little more pleasant and tolerable.

We had a lovely tea for Mum today, and the staff made it an extra special time by dressing for the occasion, singing along to some of Mum's favourite songs, arranging for a cream tea and just making her time, a lovely memory. Mum was treated like the Queen she is and was even bought a crown by one of the carers. Carers here never fail to make her (my mummy) feel loved. Thank you.

My family and I are delighted with the care and attention given to my husband at St Vincents. He likes the staff and he likes the food. To quote my husband, "they offer to help you, you don't have to ask". With my husband's many serious illnesses, St Vincents really has been a Godsend. Thank you all.

The location of St Vincents is close to Mum's previous address. The building itself was put together in such a special construction. The layout - internally has been well thought out with all spaced used very well. St Vincents security is undoubtedly paramount sufficient being constructing in any way. Every staff member is immaculately turned out in appearance. The summer garden party I tended was a very special afternoon, I will remember always. Thank you.

Excellent hygiene.

My uncle, who sadly passed away the end of December 2020 aged 85, had the luxury of spending his last three months at St Vincents House. He was a very private man and had lived in the Hammersmith area for 38-years in a room in a house he shared. His health declined quite considerably middle part of 2020, and he was diagnosed with Lewy Body Dementia, a rapid declining type of dementia. It was obvious, he could not return home, so he was accepted at St Vincents. From the very first moment he was admitted, both the admin team and the nursing team kept myself and my mother informed daily whilst he settled in. My uncle was a very difficult person to look after due to his condition, and so the nursing team provided ongoing updates as to his progress, almost on a daily basis. I cannot praise the staff enough for how they attended to his needs during this time and involved the visiting GP in our updates. I would not hesitate to recommend this home at all for any family member.

The management and staff at St Vincents were very friendly, caring and professional while my aunt was under their care. The looked after her extremely well at a difficult time with the covid-19 restrictions. We had regular contact with her, and in her final days, personal visits. We were well informed by the nursing staff of her wellbeing. We are happy as a family her final months were at St Vincents with lovely, caring people.

I found my experience to be very welcoming but the reception team who were very friendly as well. Moreover, I found the management team to be efficient and effective in providing a covid-19 secure environment. Any queries I had were dealt with attentively by the team overall.

Would recommend this care home to anyone.

Thank you for saving their lives!

This was a short stay (one week) while I had some hospital treatment. Although it was short notice the staff responded with consideration and efficiency. During the time my wife was there the home was in lockdown so I cannot comment specifically about the facilities, however, the staff and management were excellent. My wife was well cared for and I am pleased I found a place for her in this home.

My nan has been at St Vincents Nursing Home for 18 months now and we as a family couldn't recommend it any more. The staff are all amazing and always go above and beyond for the patients and visitors. The home is always nice and clean, also staff here are always happy to help with any questions you may have. Great home.

St Vincents provided great and personal care for my mother. The carers really bonded with her and the effort they put in to make sure she was always looked after was a great and real comfort.

It is a huge relief to the whole family that our mother is being cared for with respect, patience and kindness.

A big thank you.

It is a fact that my mother, a resident, has greatly suffered from these anomalies.

She is living on milk - abundant supply of cold milk and what we bring in. I've seen many evening meals - plates of slop, stew type stuff with sliced white bread, yuck. I would rather starve than eat it myself.

We have found one carer on the 1st floor to be very caring, efficient and cheerful at all times, nothing is too much for them.

The activities listed on the schedule have not invariably been available, though I think this will probably improve.

When I visit my friend she is always willing to assist if we need help. She is very courteous and efficient.