Search...

St Vincent's House

49 Queen Caroline Street, Hammersmith, London W6 9QH
Care UK Logo
Jobs
St Vincent's House logo
The home itself is very clean, well cared for, and the management team are always approachableK M(Resident / Service User)
St Vincent's House, London
St Vincent's House, London
St Vincent's House, London

St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis.

The home is light and airy with beautiful facilities including a comfortable cinema room, a vintage tea room café, a sun lounge and an activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy...  

Care Provided by St Vincent's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,877From £2,111
Residential Dementia CareFrom £1,972From £2,218
Nursing CareFrom £2,142From £2,409
Nursing Dementia CareFrom £2,237From £2,516
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and sun lounge
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact St Vincent's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kerry Reyes(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (92)
  • Single Rooms with ensuite Wet Room (92)

Parking

  • On site

St Vincent's House Reviews (70)

Submit a Review
9.7

St Vincent's House has a Review Score of 9.7 (9.701) out of 10, based on 16 reviews in the last 2 years. Over all time St Vincent's House has 70 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to St Vincent's House
Loading...
Showing 70 reviews matching selected criteria
Review from Angela C (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience

We had a lovely tea for Mum today, and the staff made it an extra special time by dressing for the occasion, singing along to some of Mum's favourite songs, arranging for a cream tea and just making her time, a lovely memory. Mum was treated like the Queen she is and was even bought a crown by one of the carers. Carers here never fail to make her (my mummy) feel loved. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Wife of Resident) published on 3 May 2021 Submitted via Postal Card
Overall Experience

My family and I are delighted with the care and attention given to my husband at St Vincents. He likes the staff and he likes the food. To quote my husband, "they offer to help you, you don't have to ask". With my husband's many serious illnesses, St Vincents really has been a Godsend. Thank you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P N (Son of Resident) published on 8 April 2021 Submitted via Postal Card
Overall Experience

The location of St Vincents is close to Mum's previous address. The building itself was put together in such a special construction. The layout - internally has been well thought out with all spaced used very well. St Vincents security is undoubtedly paramount sufficient being constructing in any way. Every staff member is immaculately turned out in appearance. The summer garden party I tended was a very special afternoon, I will remember always. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A K (Son of Resident) published on 8 April 2021 Submitted via Postal Card
Overall Experience
Excellent staff, very, very helpful and considerate.
Room is very nice and comfortable.

Excellent hygiene.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah M (Niece of Resident) published on 2 February 2021 Submitted via Website
Overall Experience

My uncle, who sadly passed away the end of December 2020 aged 85, had the luxury of spending his last three months at St Vincents House. He was a very private man and had lived in the Hammersmith area for 38-years in a room in a house he shared. His health declined quite considerably middle part of 2020, and he was diagnosed with Lewy Body Dementia, a rapid declining type of dementia. It was obvious, he could not return home, so he was accepted at St Vincents. From the very first moment he was admitted, both the admin team and the nursing team kept myself and my mother informed daily whilst he settled in. My uncle was a very difficult person to look after due to his condition, and so the nursing team provided ongoing updates as to his progress, almost on a daily basis. I cannot praise the staff enough for how they attended to his needs during this time and involved the visiting GP in our updates. I would not hesitate to recommend this home at all for any family member.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Mark M (Nephew of Resident) published on 18 January 2021 Submitted via Postal Card
Overall Experience

The management and staff at St Vincents were very friendly, caring and professional while my aunt was under their care. The looked after her extremely well at a difficult time with the covid-19 restrictions. We had regular contact with her, and in her final days, personal visits. We were well informed by the nursing staff of her wellbeing. We are happy as a family her final months were at St Vincents with lovely, caring people.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Resident / Service User) published on 15 January 2021 Submitted via Postal Card
Overall Experience

I found my experience to be very welcoming but the reception team who were very friendly as well. Moreover, I found the management team to be efficient and effective in providing a covid-19 secure environment. Any queries I had were dealt with attentively by the team overall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lorraine P (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience
The staff are very friendly, caring and my mum spent nearly 2 years in this care home.
My mum passed today 23/9/20. Staff were brilliant, couldn't do enough for us and allowed us enough time to say our goodbyes.

Would recommend this care home to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Partner of Resident) published on 8 September 2020 Submitted via Postal Card
Overall Experience
It's been a hard year for everyone, but the support and care you all are giving to our loved ones is just amazing.
Without everyone who works here, without you guys, our loved ones would not be here.

Thank you for saving their lives!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from K S (Husband of Resident) published on 2 September 2020 Submitted via Postal Card
Overall Experience

This was a short stay (one week) while I had some hospital treatment. Although it was short notice the staff responded with consideration and efficiency. During the time my wife was there the home was in lockdown so I cannot comment specifically about the facilities, however, the staff and management were excellent. My wife was well cared for and I am pleased I found a place for her in this home.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Kerry W (Granddaughter of Resident) published on 27 August 2020 Submitted via Postal Card
Overall Experience

My nan has been at St Vincents Nursing Home for 18 months now and we as a family couldn't recommend it any more. The staff are all amazing and always go above and beyond for the patients and visitors. The home is always nice and clean, also staff here are always happy to help with any questions you may have. Great home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Son of Resident) published on 24 August 2020 Submitted via Postal Card
Overall Experience

St Vincents provided great and personal care for my mother. The carers really bonded with her and the effort they put in to make sure she was always looked after was a great and real comfort.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally H (Daughter of Resident) published on 6 September 2019 Submitted via Website
Overall Experience
My mother has now been resident at St Vincent's for three months. My brothers and I are very happy with the care she is receiving. The staff are, of course, attentive and professional, however, the most important thing is that they are so kind, patient and caring.

It is a huge relief to the whole family that our mother is being cared for with respect, patience and kindness.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Sebastian D (Son of Resident) published on 17 June 2019 Submitted via Website
Overall Experience
My father's been at St Vincents for two years with Alzheimer’s and Parkinson’s, so his needs are complex.
He is always treated with love and affection by the staff: that extra time staff spend chatting with him, an extra smile or a stroke of his hand. I often see very caring staff go the extra mile, be it how tenderly they feed Dad, wash him or how they help him dress.
Under the caring, upbeat and watchful stewardship of the manager (14/06/19) any concerns I have about Dad’s care-plan are immediately dealt with. This manager will always try to improve my father’s care with advice, prompt action and bucket-loads of empathy, whilst encouraging an ethos of never resting on laurels and always trying to improve life for the residents.
My father is brilliant, loved and special - like so many of the residents - so please... keep being brilliant, St Vincents, keep trying to improve even when things are going well, and please keep those smiles… they mean the world.

A big thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marc J (Son of Resident) published on 31 October 2018 Submitted via Website
Overall Experience
No registered manager since 19/04/18 - 5 managers in 1 year.
In September 2018 this home appointed the 5th manager since March 2018.
The last CQC-registered manager left in April 2018.
Many managers are totally unaccountable due to inappropriate qualifications (not CQC registered, not NMC registered, not HCPC registered).
Legal, administrative and admission procedures are of very poor quality.
Likewise, there have been 4 clinical leads in the last year.
This vertiginous staff turnover has led to the loss of information, lack of continuity and poor quality care.
This is not in the best interests of any of the residents in this home, many of whom suffer from dementia.
I simply cannot understand such a situation.

It is a fact that my mother, a resident, has greatly suffered from these anomalies.

Reply from Amy Wilson, AD at St Vincent's House

Thank you for taking the time to submit your comment. We are currently recruiting for a new home manager at St Vincent’s House, but I would like to assure you that there is always a fully trained and qualified support manager in place at the home whilst we find the right person for the role...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K B (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card
Overall Experience
The staff are kind and pleasant. The home is kept clean. If it weren't for the diabolical food I would give top marks. The food through is truly 'deadly' (my mother's description). She has dementia but was a really good cook, who used the best ingredients she could afford on a modest budget and deserves a lot better in terms of nutrition.

She is living on milk - abundant supply of cold milk and what we bring in. I've seen many evening meals - plates of slop, stew type stuff with sliced white bread, yuck. I would rather starve than eat it myself.

Reply from Samantha Debenham, Marketing Support Administrator at St Vincent's House

Thank you for taking the time to review St Vincent’s House, and for your kind words and excellent scores, particularly for the team in the home. I am sorry to hear your feedback on the food in the home and this is an area we are currently working hard on, so we hope you have already started to see...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card
Overall Experience
Overall, we are happy with the care my father is receiving in the home.

We have found one carer on the 1st floor to be very caring, efficient and cheerful at all times, nothing is too much for them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S E (Wife of Resident) published on 16 May 2017 Submitted via Postal Card
Overall Experience
My husband, who is very difficult to deal with at times, has been very kindly treated by the staff at all times.
The rooms are very pleasant, light, well furnished and decorated. The garden room, garden, tea room and cinema room are particularly pleasant.

The activities listed on the schedule have not invariably been available, though I think this will probably improve.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia H (Friend of Resident) published on 16 May 2017 Submitted via Postal Card
Overall Experience
The care assistant in elderly care is always very helpful and nothing is too much trouble for her.

When I visit my friend she is always willing to assist if we need help. She is very courteous and efficient.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T J (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience
Very nice accommodation, clean and pleasant.

Staff are very kind and polite.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 December 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for St Vincent's House.

Awards / Recognitions (124)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for St Vincent's House.

Meet the Team (1)

Kerry Reyes
Kerry ReyesJob Title:Home Manager

I'm very proud that I started my career as a Nurse at St Vincent's House and have worked my way to Deputy Manager and now Home Manager.

Care UK is excellent at seeing the potential in colleagues and supporting them to develop their skills and expertise.

The team at St Vincent's House is very close-knit and hardworking. We support each other to do our best for residents and their families. There's always a lot to juggle each day. In my role I tackle anything from recruiting new team members to supporting colleagues with training, getting to grips with new policies and procedures, and liaising with relatives.

What I do is only possible with the support of our amazing team. They never cease to surprise me with their dedication and passion for what they do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Vincent's House to verify any information. View our terms and conditions. St Vincent's House has an Enhanced Service -more info.