St Vincent's House

49 Queen Caroline Street, Hammersmith, London W6 9QH
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9.9 71 Reviews
  • St Vincent's House, London
St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis.

The home is light and airy with beautiful facilities including a comfortable cinema room, a vintage tea room café, a sun lounge and an activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy relaxing in large garden space, or even getting involved in the weeding and planting.

Residents at St Vincent's House have their own unique, personalised care plans, which are continually monitored and updated to account for any changes to care needs or personal wishes.
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Care Provided by St Vincent's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1877
  • Self-Funded Residential Dementia Care: from £1972
  • Self-Funded Nursing Care: from £2142
  • Self-Funded Nursing Dementia Care: from £2237
  • RESPITE Self-Funded Residential Care: from £2087
  • RESPITE Self-Funded Residential Dementia Care: from £2182
  • RESPITE Self-Funded Nursing Care: from £2352
  • RESPITE Self-Funded Nursing Dementia Care: from £2447

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and sun lounge
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact St Vincent's House to find out the exact price for your requirements.

Contact St Vincent's House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Vincent's House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kerry Reyes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Parking

  • On site

St Vincent's House Reviews (71)

9.9

St Vincent's House has a Review Score of 9.9 (9.881) out of 10, based on 26 reviews in the last 2 years.
Over all time St Vincent's House has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Vincent's House
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Total of 71, showing 41-60
Review from Clemens V (Brother of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having not visited my sister for 18-months (pandemic related), my wife and I arrived at St Vincents with more than a little trepidation, after the many horror stories out there in this new world of social media. We shouldn’t have worried. The check-in process was simple, well managed and efficient.
My sister was as well as we could have expected. Her room was clean and tidy, but her hoarding instincts were still evident! Nonetheless, her room was bright and cheerful with a fine view over a garden and skyline.
What really struck me was how friendly, professional and full of cheer every member of staff was that we met. Clearly, this is not an easy job by any stretch of the imagination, but even if they were under stress, pressure or overworked, they didn’t show it. My sister, like many residents, struggle with confinement, loss of freedom and social interaction. It seemed like St Vincents staff were doing their best to make life a little more pleasant and tolerable.
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Review from Angela C (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely tea for Mum today, and the staff made it an extra special time by dressing for the occasion, singing along to some of Mum's favourite songs, arranging for a cream tea and just making her time, a lovely memory. Mum was treated like the Queen she is and was even bought a crown by one of
the carers. Carers here never fail to make her (my mummy) feel loved. Thank you.
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Review from J R (Wife of Resident) published on 3 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are delighted with the care and attention given to my husband at St Vincents. He likes the staff and he likes the food. To quote my husband, "they offer to help you, you don't have to ask". With my husband's many serious illnesses, St Vincents really has been a Godsend. Thank you all.
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Review from P N (Son of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The location of St Vincents is close to Mum's previous address. The building itself was put together in such a special construction. The layout - internally has been well thought out with all spaced used very well. St Vincents security is undoubtedly paramount sufficient being constructing in any way.
Every staff member is immaculately turned out in appearance. The summer garden party I tended was a very special afternoon, I will remember always. Thank you.
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Review from A K (Son of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very, very helpful and considerate.
Room is very nice and comfortable.
Excellent hygiene.
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Review from Deborah M (Niece of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle, who sadly passed away the end of December 2020 aged 85, had the luxury of spending his last three months at St Vincents House. He was a very private man and had lived in the Hammersmith area for 38-years in a room in a house he shared. His health declined quite considerably middle part of
2020, and he was diagnosed with Lewy Body Dementia, a rapid declining type of dementia. It was obvious, he could not return home, so he was accepted at St Vincents. From the very first moment he was admitted, both the admin team and the nursing team kept myself and my mother informed daily whilst he settled in. My uncle was a very difficult person to look after due to his condition, and so the nursing team provided ongoing updates as to his progress, almost on a daily basis. I cannot praise the staff enough for how they attended to his needs during this time and involved the visiting GP in our updates. I would not hesitate to recommend this home at all for any family member.
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Review from Mark M (Nephew of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff at St Vincents were very friendly, caring and professional while my aunt was under their care. The looked after her extremely well at a difficult time with the covid-19 restrictions. We had regular contact with her, and in her final days, personal visits. We were well informed
by the nursing staff of her wellbeing. We are happy as a family her final months were at St Vincents with lovely, caring people.
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Review from R C (Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my experience to be very welcoming but the reception team who were very friendly as well. Moreover, I found the management team to be efficient and effective in providing a covid-19 secure environment. Any queries I had were dealt with attentively by the team overall.
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Review from Lorraine P (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, caring and my mum spent nearly 2 years in this care home.
My mum passed today 23/9/20. Staff were brilliant, couldn't do enough for us and allowed us enough time to say our goodbyes.
Would recommend this care home to anyone.
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Review from R H (Partner of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been a hard year for everyone, but the support and care you all are giving to our loved ones is just amazing.
Without everyone who works here, without you guys, our loved ones would not be here.
Thank you for saving their lives!
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Review from K S (Husband of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a short stay (one week) while I had some hospital treatment. Although it was short notice the staff responded with consideration and efficiency. During the time my wife was there the home was in lockdown so I cannot comment specifically about the facilities, however, the staff and management
were excellent. My wife was well cared for and I am pleased I found a place for her in this home.
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Review from Kerry W (Granddaughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan has been at St Vincents Nursing Home for 18 months now and we as a family couldn't recommend it any more. The staff are all amazing and always go above and beyond for the patients and visitors. The home is always nice and clean, also staff here are always happy to help with any questions you
may have. Great home.
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Review from J A (Son of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
St Vincents provided great and personal care for my mother. The carers really bonded with her and the effort they put in to make sure she was always looked after was a great and real comfort.
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Review from Sally H (Daughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been resident at St Vincent's for three months. My brothers and I are very happy with the care she is receiving. The staff are, of course, attentive and professional, however, the most important thing is that they are so kind, patient and caring.
It is a huge relief to the whole
family that our mother is being cared for with respect, patience and kindness.
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Review from Sebastian D (Son of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's been at St Vincents for two years with Alzheimer’s and Parkinson’s, so his needs are complex.
He is always treated with love and affection by the staff: that extra time staff spend chatting with him, an extra smile or a stroke of his hand. I often see very caring staff go the extra mile,
be it how tenderly they feed Dad, wash him or how they help him dress.
Under the caring, upbeat and watchful stewardship of the manager (14/06/19) any concerns I have about Dad’s care-plan are immediately dealt with. This manager will always try to improve my father’s care with advice, prompt action and bucket-loads of empathy, whilst encouraging an ethos of never resting on laurels and always trying to improve life for the residents.
My father is brilliant, loved and special - like so many of the residents - so please... keep being brilliant, St Vincents, keep trying to improve even when things are going well, and please keep those smiles… they mean the world.
A big thank you.
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Review from Marc J (Son of Resident) published on 31 October 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
No registered manager since 19/04/18 - 5 managers in 1 year.
In September 2018 this home appointed the 5th manager since March 2018.
The last CQC-registered manager left in April 2018.
Many managers are totally unaccountable due to inappropriate qualifications (not CQC registered, not NMC registered,
not HCPC registered).
Legal, administrative and admission procedures are of very poor quality.
Likewise, there have been 4 clinical leads in the last year.
This vertiginous staff turnover has led to the loss of information, lack of continuity and poor quality care.
This is not in the best interests of any of the residents in this home, many of whom suffer from dementia.
I simply cannot understand such a situation.
It is a fact that my mother, a resident, has greatly suffered from these anomalies.
Reply from Amy Wilson, AD at St Vincent's House
Thank you for taking the time to submit your comment. We are currently recruiting for a new home manager at St Vincent’s House, but I would like to assure you that there is always a fully trained and…read more
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Review from K B (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and pleasant. The home is kept clean. If it weren't for the diabolical food I would give top marks. The food through is truly 'deadly' (my mother's description). She has dementia but was a really good cook, who used the best ingredients she could afford on a modest budget and deserves
a lot better in terms of nutrition.
She is living on milk - abundant supply of cold milk and what we bring in. I've seen many evening meals - plates of slop, stew type stuff with sliced white bread, yuck. I would rather starve than eat it myself.
Reply from Samantha Debenham, Marketing Support Administrator at St Vincent's House
Thank you for taking the time to review St Vincent’s House, and for your kind words and excellent scores, particularly for the team in the home. I am sorry to hear your feedback on the food in the…read more
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Review from S L (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we are happy with the care my father is receiving in the home.
We have found one carer on the 1st floor to be very caring, efficient and cheerful at all times, nothing is too much for them.
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Review from S E (Wife of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, who is very difficult to deal with at times, has been very kindly treated by the staff at all times.
The rooms are very pleasant, light, well furnished and decorated. The garden room, garden, tea room and cinema room are particularly pleasant.
The activities listed on the schedule have
not invariably been available, though I think this will probably improve.
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Review from Patricia H (Friend of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care assistant in elderly care is always very helpful and nothing is too much trouble for her.
When I visit my friend she is always willing to assist if we need help. She is very courteous and efficient.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for St Vincent's House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for St Vincent's House is calculated as follows: ( (268 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 303 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Vincent's House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Kerry

Kerry Reyes

Job Title: Home Manager

I'm very proud that I started my career as a Nurse at St Vincent's House and have worked my way to Deputy Manager and now Home Manager.


Care UK is excellent at seeing the potential in colleagues and supporting them to develop their skills and expertise.


The team at St Vincent's House is very close-knit and hardworking. We support each other to do our best for residents and their families. There's always a lot to juggle each day. In my role I tackle anything from recruiting new team members to supporting colleagues with training, getting to grips with new policies and procedures, and liaising with relatives.


What I do is only possible with the support of our amazing team. They never cease to surprise me with their dedication and passion for what they do.

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