Barchester Westwood House Care Home

9 Westwood Hill, Sydenham, London SE26 6BQ

Westwood House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available around-the-clock who are also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Stella Bernatek (General Manager)

Local Authority / Social Services: London Borough of Lewisham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 49

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

Visiting is open apart from protected mealtimes.

Parking:

Own private off road car park for visitors to the home.

Latest Care Quality Commission* Report on Barchester Westwood House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Barchester Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Barchester Westwood House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.603 for Barchester Westwood House Care Home is calculated as follows: ( (242 Excellents x 5) + (111 Goods x 4) + (16 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 370 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Westwood House Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 17 Reviews ÷ 9.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Barchester Westwood House Care Home has a Review Score of 9.6 (9.603) from 31 Reviews


Average Ratings

  • Excellent
    21
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Westwood House Care Home?

  • Extremely LIKELY
    28
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Westwood House Care Home

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • more

It was a very difficult transition for my father coming into nursing care and the staff at Westwood House got him to a place of acceptance and comfort very quickly. The staff have always been very welcoming to me and my family and we feel very secure knowing that my father is getting the right care in the most compassionate way. It is also a testament to the management employed at Westwood House.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 17 May 2018:

Thank you for your lovely comments.

My mother-in-law has resided in the nursing home for seven years. During this period, her physical and mental health has been met with great care, professionalism and compassion. She celebrated her 100th birthday and the day was full of love and joy with all staff and residents participating.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 16 May 2018:

Thank you for your feedback.

My mother's appearance has always been extremely important to her. I am now extremely touched that now she can no longer dress herself, her carers take enormous care getting her up each morning. They involve her by helping her to choose her clothes, matching colours, appropriate jewellery and scarves. This is so important to her and makes her feel wonderful. They do her hair and apply a bit of makeup. Thank you to those wonderful carers. It means so much to her.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Unlikely

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Average Rating:   5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 10 May 2018:

Thank you for your lovely feedback.

In the time my Mum has been here, the care has been consistent and we are very pleased with all that has been done for her. The carers are good and patient with her. The standard of cleanliness is excellent and food very tasty. Staff are very welcoming to me when I visit.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 09 May 2018:

Thank you for your positive feedback. I will pass this on to the Chef and the staff team.

As a resident, I enjoy it here. I like the food and my room. The dining room is nice and bright.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 01 May 2018:

Thank you for your lovely comments.

Excellent staff. Nothing too much trouble.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 01 May 2018:

Thank you for your feedback.

My mother has been at Westwood House Care Home for five years. Over that time, care has been okay, though not perfect. But since the new manager has taken over she has really worked hard to get to grips with this and there is a noticeable improvement, especially on creating a warm and caring community, which is the most important thing. The refurbishment looks lovely, but warmth and caring are what really matter. Some staff were already outstanding at this, but, especially over the past year, the manager has really transformed the feel of the place and the way all staff interact with residents. This is to be applauded because effecting cultural change is incredibly hard, but at Westwood House Care Home it is noticeable the minute you walk in the door now. Well done all.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 23 Apr 2018:

Thank you so much for this observation - this is very reassuring to hear.

Since my Mother came to Westwood House she has been very happy. Staff are very good with her and she is cared for. I feel that there should be more activities that would help her with using the skills that she has. However, I would recommend Westwood House to anyone that needed their loved one to be cared for.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 23 Apr 2018:

Thank you for this lovely feedback. I am glad that your Mum has settled in well with us.

The refurbishment of the home has made a very big improvement to the place and seems to have made a positive difference to the standards of care. We hope this continues.

How likely would you be to recommend Barchester Westwood House Care Home? Likely

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Average Rating:   3.6 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 12 Apr 2018:

Thank you very much for your positive comments. It is good to see that you have noticed a very positive outcome for our recent refurbishment.

The overwhelming strength of this care home is the staff. They show compassion and care to both residents and their families that goes way beyond the norm.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 12 Apr 2018:

Thank you for your positive feedback.

Came nearly 3 years ago and have gradually needed more care which I have received with kindness.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 12 Apr 2018:

Thank you Kathleen for your lovely feedback.

I visit my friend often and I find the staff very friendly and the home is very nice. My friend seems very happy here and I would recommend this home to friends.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 12 Apr 2018:

Thank you for your lovely comments.

I enjoy life at Westwood House as it is a caring and friendly environment and the staff and manager are always on hand to help.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 12 Apr 2018:

Thank you for your lovely feedback-I am very pleased that you are enjoying life with us here.

Me and my family were very happy with all the care and kindness my mum received at Westwood House, the staff were always lovely and tried their best.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 22 Mar 2018:

Dear Jill, thank you for your lovely review.

My soon to be 90-year old mum has recently moved into the dementia floor at Westwood. Sadly after three weeks in the hospital, she went from independent living to needing full-time care. From the moment I met the general manager and was shown around the home, I knew that it was the right place for mum. First impressions were great in that Westwood don't ask you to make an appointment to view the home, the open door policy was so reassuring that what you see is what you get and there is no need to 'prepare' for visitors. Every single member of staff I've met there has shown compassion, warmth and humour towards the residents in their care, and although I am very sad about my mum's rapid decline, I have complete confidence that she is being looked after and cared for, even though she can no longer express any of this for herself. She's only been at Westwood for just under 3 weeks and I don't know what the future holds for her, but Westwood is home for her now and I'm immensely grateful for the care she's receiving.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 20 Mar 2018:

Thank you for your lovely comments.

We were really worried about moving my mum into a home but her LB Dementia was getting worse. The way that the whole team welcomed her and continue to treat her is amazing. Her condition means that some days she is calm and other days she completely irrational. The team fully understand how to help and comfort her, and nothing is too much for them. Mum's first language isn't English and she often forgets and speaks her own native language. The team handle this superbly, far better than we could ever have imagined.
Mum's been a resident for nearly nine months now and we are completely happy that we made the right decision and have chosen the best care for her.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 27 Nov 2017:

Dear Tony,

Thank you very much for these lovely comments. Your Mum has settled very well and it is a pleasure to be able to care for here at Westwood House.

Westwood House is an excellent home with outstanding staff. My Mum spent four and a half happy years there until she passed away at the end of September. I feel that the level of staff commitment and care at the home ensured that my Mum was always happy and contented. My family and I have always felt very welcome there and staff were always friendly, caring, approachable and efficient.

The staff on duty during my Mum's final days ensured that she was kept clean and comfortable at all times. They also provided our family with all the support we needed and all of this was done with tenderness and dignity.

I found it amazing and touching that when staff finished their shifts they took the time to come and see my Mum and say their goodbyes before she passed away. I had always praised the team at Westwood House, but witnessing them taking the time to say goodbye and being emotionally affected, made me realise just how much they care about the residents.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 27 Nov 2017:

Dear Sue

Thank you so much for your lovely comments-it means so much to each and every one of us.
It was a real pleasure to care for your Mum here at Westwood House.

The care that the staff and management showed my mother during the year that she was there was both efficient and truly kind-hearted. My mother had really bonded with her regular carers and nurses and came to regard the place as her home, to which she wished to return to spend her last days, when the hospital could do no more.

I was especially impressed by the tenderness that they exercised in the last few days both to my mother, myself and my siblings who had gathered in vigil for the end.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 10 Nov 2017:

Dear David

Thank you for your for your lovely comments. I have passed this on to the staff.
Please do come back and visit us when you are ready and I am so pleased that we could offer the care your Mum needed at that time.

I cannot praise this home highly enough on the way they look after their residents with dignity and compassion. Everybody seems to work with a passion for their residents best interests whatever they are.
I have visited relatives in other homes, I only wish they had all been in this home.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 31 Mar 2017:

Thank you very much for your lovely comments, I am glad that you are happy with service that we provide.

My mother has been here for three and a half years.
She is loved and cared for very well.
She is now 102 years old and unable to do much for herself so relies on the carers who do a very good job.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 31 Mar 2017:

Thank you very much for your lovely comments.

A friendly and welcoming atmosphere.
The staff are caring and residents are respected.
The home is clean.
The menu is varied and usually well presented.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 31 Mar 2017:

Thank you for your lovely feedback.

The staff are always friendly and caring and willing to go that little bit further.
As you walk into the home from the receptionist and manager to the people who bring drinks and food and the cleaners, always make you welcome.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 31 Mar 2017:

Thank you for your lovely comments.

I am very happy with the care mum gets at Westwood House, mum is clean, fed and safe which she was not at home.
Staff are always friendly and helpful and even though mum can be a bit difficult at times they are very kind towards her. We feel happy mum is at Westwood House.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home was spotlessly clean. Warm welcome by all staff. Caring too. Nothing too much trouble with any questions raised concerning my mother.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 16 Mar 2017:

Thank you very much for your comments.

I enjoy living here at Barchester Westwood House Care Home as it is a very homely and very comfortable surroundings. the staff and carers are lovely people and there is always something to do and if you have any problems, the manager and deputy will always sort them out to provide you with a pleasant and comfy stay here.

How likely would you be to recommend Barchester Westwood House Care Home? Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 15 Feb 2017:

Dear John

Thank you for your lovely comments-we love having you stay with us and I am very happy that you feel so at home.

The four years that I have been here has given me a lot of pleasure. My carers are so brilliant and look after me so well. They know me so well and go out of their way to do all the things they can to make me feel happy and well. My room is Westwood is a really happy place to be in. I also know that all the carers know my family well and will help me to get in touch with them if I should ever need to. At 98 and a half, this is a brilliant place to live.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 04 Jan 2017:

Thank you very much for your lovely comments. I am so happy that you enjoy living here with us all.

My mum moved into the home in September and straight away was welcomed by the staff. The home is always clean and tidy and they have settled mum in nicely.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 11 Apr 2016:

Thank you for your lovely comments. We are really happy that Mum has settled in so well with us.

My grandmother came to my house to celebrate her great daughters 11th Birthday. It was just wonderful to see her at a great age of 97½ enjoying the day so much. She is a wonderful granny, but it was especially wonderful to hear her talk about how happy she is in her care home. She talked about the amazing staff who are so caring and thoughtful. They know her so well and take enormous interest in her wider family and talk to her about us all!! I believe that is the amazing care and love she receives from Westwood House that enable her to enjoy busy family days so much. Thank you Westwood.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 04 Dec 2015:

I am very glad that your Mum enjoyed her visit home and am very pleased to hear your views about our staff team at Westwood House.

I will pass on your comments.

Thank you
Stella

Staff are friendly, the care is good.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 05 Nov 2015:

Dear Ivonne, Thank you for your lovely review from all staff at Westwood House and don't forget to come back and visit us.

Care overall is satisfactory. Staff are very friendly.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 05 Nov 2015:

On behalf of all the staff at Westwood I would like to thank you for your review.

Our mum was at Westwood House for just over two years. Although she felt low at times because of her situation i.e living with Alzheimers, loss of mobility, etc, she always felt safe and secure at Westwood. The staff were excellent and we felt that they genuinely cared for mum, we're going to miss seeing them.

How likely would you be to recommend Barchester Westwood House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Stella Bernatek, General Manager at Barchester Westwood House Care Home responded to this review on 05 Nov 2015:

Thank you for your lovely comments. I am happy to hear of your positive experience at Westwood. Please feel free to continue to visit us at anytime.

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Stella Bernatek

Job Title: General Manager

Joined: 2014

Description:

I have been here at Westwood House for 3 years now.I have been a Registered Manager for nearly 7 years and have management experience in 2 homes .
I am very keen to provide a high standard of care for the residents who are within my care.
I have a great team of staff who always give their best and work to their full potential.

I am always to help with any queries or concerns.

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Catherine Decano

Job Title: Deputy Manager

Joined: 2004

Description:

I am the Deputy Manager at Westwood House and have been working here for almost 15 years.I work very closely with the Manager to give a high standard of client care.

I am always approachable to discuss any queries or concerns that you may have.

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Dorothy Dykes

Job Title: Administrator

Description:

I have been the Administrator here for 10 years now and know this home,the residents and relatives very well.

I work closely with the General Manager & Deputy Manager to manage the home and am available to answer any relevant queries you may have.

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Nicola Deegan

Job Title: Administrative Assistant

Joined: 2017

Description:

I have recently joined Westwood House at Barchester in the role of Administrative Assistant.

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Dalton Baxter

Job Title: Head Chef

Joined: 2015

Description:

Dalton has recently been promote to the position of Head chef after working here for just over 2years.

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Suresh Deonandan

Job Title: Maintenance Manager

Joined: 2014

Description:

I am the Maintenance Manager at Westwood House and have been here for over a year now.I am responsible for ensuring that the home is meeting all Health & Safety requirements & Fire Legislation requirements.

I am happy to help you personalise your loved ones bedrooms with placing of pictures and personal possessions.

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Ishika Mills

Job Title: Care Practitioner

Description:

I have recently completed additional enhanced training with Barchester which now allows me to support the Registered Nurses in their roles.

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Lucy Sankey

Job Title: Care Practitioner

Joined: 2013

Description:

This year I have completed my training to become a Care Practitioner. This is an enhanced role within Barchester in which I am able to support the Registered Nurses with their roles.

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Robert Dykes

Job Title: Host

Joined: 2015

Description:

I am responsible for assisting with the service at meal times and providing refreshments to residents and relatives and visitors.

I also assist with activities and enjoy helping residents visit the garden and the local area.

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Eve Parsons

Job Title: Activity Coordinator

Description:

I am the Activity Coordinator at Westwood House and my role is to manage the activity planning,organising social events,planning trips out & booking entertainers and other visitors to come to the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Westwood House Care Home