Barchester Westwood House Care Home

9 Westwood Hill, Sydenham, London SE26 6BQ
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9.5 93 Reviews
  • Barchester Westwood House Care Home, London
Westwood House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available around-the-clock who are also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Westwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2004

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Westwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Yanique King (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (44)

Visiting

  • Visiting is open apart from protected mealtimes.

Parking

  • Own private off road car park for visitors to the home.

Barchester Westwood House Care Home Reviews (93)

9.5

Barchester Westwood House Care Home has a Review Score of 9.5 (9.544) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Westwood House Care Home has 93 reviews.

Overall Experience
  • 68
  • 21
  • 4
  • 0
  • 0
Date Published
  • 93
  • 1
  • 6
  • 21
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Reviewer Connection to Barchester Westwood House Care Home
  • 36
  • 15
  • 8
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 93, showing 41-60
Review from Rebecca D (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere at Barchester Westwood House Care Home is one of warmth, kindness and friendliness. All of the staff I have met have exemplified those characteristics and have often gone above and beyond in the care they have given my mother. The home appears to be exceptionally well managed but with
a lightness of touch that contributes perfectly to the atmosphere of informality and inclusion.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your very positive feedback.

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Review from Jill A (Wife of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful management when a place needed urgent during the lockdown. I cannot comment on all the options due to covid I have not yet been inside the home. I have recommended the home to two other families who have taken up a place, since.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback and for your following recommendations too.

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Review from M K (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I obviously am not physically in the building as I used to be when visiting, but I know my mum is very well cared for and I have immense gratitude and respect for the staff who risk so much to deliver their best. My mum gave her life to Jesus Christ at the age of 5 and has consistently followed ever
since. I honestly believe that Westwood House is one of his great blessings to us.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for taking the time to pass on your lovely feedback.

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Review from A B (Son of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion from all the staff for my mum was outstanding and the support they showed me was incredibly comforting. The facilities are clean and very well looked after. But mainly, the team were amazing.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you so very much for your lovely feedback. It was a real pleasure to know you both.

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Review from Carmine P (Son of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management have been constantly updating and communicating throughout the pandemic. The only issue I had was the lack of chiropody.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback. Unfortunately, due to Covid restrictions, Chiropody has been affected, but staff are managing in the interim.

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Review from N C (Relative of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Clean and tidy.
The visit was very well organised; careful due to covid-19.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback and I am pleased that you are happy with Westwood House.

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Review from M B (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum entered Barchester two days before lockdown. The team here have done everything they can to make this time as easy as possible. The care and love they have shown have made this period so much easier to manage. We would recommend Barchester Westwood without hesitation.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your positive feedback. I am glad that Mum has settled in so well.

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Review from Mark A (Son of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so glad my mum is at Barchester. As a family, we picked it for care and consideration of my mum. From being scrawny thin from failure to eat meals through dementia, she's progressed to eating well again. She's happy and reassured by the staff, who haven't changed during the time she's been in
(more than two years ago). What's outstanding is feeling the sense that she's being cared for, and the familiarity the staff have with her, and her feeling of being comfortable with her position there. I can't remember the number of homes that were looked at between the three of us children, but I'm so grateful my sister found this home, compared to others, we all decided from visiting that this was the one. Most importantly, during the Covid-19 pandemic, they've kept my mum protected, and kept us updated all along the way. I am glad to say of us was finally able to visit from a safe distance today (I believe currently 3 metres). Great to see her, and thank you Barchester for the care you gave.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you so very much for this lovely feedback. I am so glad that you are pleased with the care that we provide for your mum.

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Review from Nikki R (Daughter of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Mum needed residential care, I contacted 40 care homes and visited 24. Westwood stood out as the best for Mum's needs and the one that she would like the most. She has settled and now considers it to be her home. Most importantly, it meets her high standards of comfort and care; she was a senior
nurse. We have been so impressed by the care provided before and during the Covid-19 pandemic. Although we can't visit, Westwood has employed excellent protocols to manage care for each resident individually to try and keep all residents and staff safe. They have enabled contact using new technology and kept us regularly updated. I am most reassured though that whenever my brothers visit they always come out saying "we made the right choice". I completely agree.
Reply from Joanne Thompson, Administrator at Barchester Westwood House Care Home

Thank you for your lovely feedback, particularly at this difficult time.

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Review from Nicola T (Niece of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westwood House provides an amazing level of care and attention. Even during this dark period when we are unable to visit loved ones, they have strived to keep us in touch via all platforms of social media and their attention to detail is phenomenal. The staff are extremely friendly, caring and proactive
in arranging activities etc. The facilities have all been refurbished this year and the place is immaculate. I could not be more pleased with the decision I made to use this home.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for this lovely feedback, particularly at this difficult time.

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Review from R H (Friend of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We highly recommend Westwood House Care Home. My friend was cared for with such care by all the staff. They are professional, skilled and show loving care. My friend was here for 8 weeks and couldn't have had a better environment.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your very positive feedback.

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Review from Vera L (Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I don't know when I have received such TLC. The staff were excellent and couldn't have been more kind and helpful. One's every need was attended to and made for a very comfortable stay and a much-needed rest. The residents were also very welcoming and friendly. Altogether to be recommended. Thank you
all very much.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your lovely feedback. We are all glad that you enjoyed your break with us.

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Review from I M (Wife of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am happy how my husband is being looked after. All the staff workers are very helpful.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for taking the time to submit a review of Westwood House.

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Review from V W (Husband of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, most of whom have worked at Westwood House for more than 5 years, reassured me it was a good place to work. Secondly, all the staff, without exception, were smiling, friendly, helpful and courteous.
The dining room is very pleasant. The food delicious. The nursing staff were lovely, so kind,
respectful, patient and caring, they looked to do their best for my husband.
We chose Westwood House for several reasons. Recommended to me by friends. We liked it because it was "homely" not clinical. It is clean.
Finally, Westwood House is a very good care home, 10 minutes from where I live. A big plus when visiting.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your feedback.

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Review from Diana S (Daughter of Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Westwood House highly enough. Every member of staff treated my father (and, in fact, the whole family,) with care, respect and kindness. After months in hospital, it was really like a homecoming when he arrived at Westwood House. The whole team did everything they could to make his
last weeks comfortable and happy. Thank you all.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Diana, thank you so very much for your lovely feedback - it was a pleasure to care for your lovely Dad.

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Review from D C (Son of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seemed to find her experience in the home 'a new chapter' in her life rather than a steady degeneration of her faculties.
Several members of staff went above their main duties to make her final days more bearable.
At the end, four carers came to offer their condolences and complimentary
comments, which made the final throes much more bearable.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your comments.

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Review from Sarah Y (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment w arrived with Dad, the warmth, friendliness and care were evident. The staff are very caring and treated Dad with dignity, care and respect. The family felt very reassured that Dad was well cared for and safe, with his interests catered for. Thank you to all the staff.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Sarah,
Thank you for your feedback. It has been a pleasure to have your Dad with us here at Westwood.

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Review from Richard P (Son of Resident) published on 8 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Westwood House over 7 years ago from hospital where she had been treated for a severe delayed grief reaction at the loss of my father whom she had married when she was 21 years old and still adored. She was 94 years old at that time.
She blossomed in the warm, loving atmosphere
of Westwood House. The quality of care which she received from all the staff was outstanding. It was a great comfort to us that she was so happy there. While she loved coming out and seeing her children, grandchildren and great-grandchildren, she was always happy to return to Westwood House to see the nurses and carers who had almost become part of her family too and to share, with them, news of her offspring and the events of her day out. She made many friends among the residents and staff and the staff there always made us, her family, very welcome, so that they became our friends too. She died, aged just over 100, having received faultless, dignified, care throughout.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Richard


Thank you so much for your lovely comments - it was a real pleasure to be part of your Mums life throughout her time here with us all at Westwood House.

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Review from M G (Friend of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited a patient in this home over the past year and have always been impressed with the establishment.
The reception staff are welcoming, professional and the staff always seem helpful and caring.
Having been in the nursing profession, I am aware of criticism in the sector and am impressed
with your home in Sydenham. Well done!
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your positive feedback.

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Review from Ian J (Son of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westwood House is an exceptional care home which my father and my late mother lived. The staff are excellent, they really care and go the extra mile and they do feel like an extended family. It may have a lot to do with continuity of staff and well-run management that gives the very homely atmosphere
and friendliness. I hope to be staying here myself in the future.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your lovely comments. We will certainly welcome you to Westwood House in the future.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Barchester Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Barchester Westwood House Care Home is calculated as follows: ( (152 Excellents x 5) + (80 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Westwood House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (10)

Yanique

Yanique King

Job Title: General Manager Joined: 2023

Hello, my name is Yanique, and I am the General Manager here at Westwood House.


I have a wealth of experience having worked for both private and public healthcare providers. I strive for excellence and dedicate myself to ensuring those who live here have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone.


Westwood House is an amazing home with a great atmosphere and I am looking forward to continuing to deliver the best care with my team for those we support in a friendly, warm and happy environment.


Please drop in for a coffee, and a slice of homemade cake. Learn more about our beautiful home and discuss various ways we can support your loved ones to enjoy a safe and happy life in our care community. My door is always open.

Grashia Blessy

Grashia Blessy Masilamani

Job Title: Clinical Lead Joined: 2022

I have been working at Westwood House since 2022 and work alongside the General Manager and Deputy Manager to ensure that we deliver the highest standards of care we can.


I am thoroughly enjoying supporting the residents at Westwood House and working alongside a wonderful team.

Joanne

Joanne Thompson

Job Title: Home Administrator Joined: 2020

My name is Joanne Thompson and I have been a part of the Westwood House team since 18th February 2020 as a Home Administrator.


I have worked within the care industry for over 15 years. I work alongside my General Manager and Clinical Lead providing support in order to ensure that Westwood House runs efficiently and effectively at all times, providing a professional and dedicated service to everyone.


Within my role I cover a number of different functional areas including Finance, Recruitment, Human Resources, Learning & Development and Customer Experience. I am a highly motivated individual and is committed to ensure that we provide a person-centred approach in every aspect.

Suresh

Suresh Deonandan

Job Title: Maintenance Manager Joined: 2014

I am the Maintenance Manager at Westwood House and have been here for almost 9 years now. I am responsible for ensuring that the home is meeting all Health & Safety requirements and fire Legislation requirements.


I am happy to help you personalise your loved one's bedrooms with the placing of pictures and personal possessions.

Elizabeth

Elizabeth Wickers

Job Title: Lifestyle Coordinator Joined: 2022

As a Lifestyle Coordinator at a Barchester care home, I help to create a stimulating environment that enables us to deliver exceptional all-around care and support for our residents. Our ethos is all about celebrating life, so I devise imaginative, fun and motivational events and activities that suit every interest and ability. I ensure that I spend time getting to know all of our residents and their families, to ensure a personalised and tailored activities programme, focusing on maximizing everyone’s well-being, independence and social engagement.

Philip

Philip Hall

Job Title: Head Chef Joined: 2024

My name is Philip Hall and have been part of the team since September 2024.


With over a decade of experience as a Chef, I bring a wealth of knowledge in nutrition, menu planning, and team leadership. I am particularly passionate about creating fresh, seasonal meals and is effective in the delivery of high quality care.

Sheila

Sheila Lewis

Job Title: Host Joined: 2010

Hello my name is Sheila Lewis I have been working as part of the Barchester team from September 2011 in a variety of roles. My Current role is Hostess and I have been doing this for the past 3 and half years.


I provide a high-quality catering and dining experience to all our residents, visitors and guests as well as providing everyone with tea, coffee and freshly baked treats throughout the day. I pride myself on strong and effective leadership skills.

Nicola

Nicola Deegan

Job Title: Administrative Assistant Joined: 2017

My name is Nicola Deegan a highly capable and compassionate Administrator Assistant/Receptionist, I have been part of the team since June 2017. My experience providing optimal assistance to both the Home Administrator and General Manager, I enjoy interacting with the residents and their families and friends and always strive to find solutions and offer assistance for any issues that may arise. I am committed to ensuring the highest level of care and support through best practices at Barchester.


Westwood House is a fascinating and enjoyable place to work because no two days are the same.

Patricia

Patricia Francis

Job Title: Care Practitioner Joined: 2024

My name is Patricia and have been part of the team at Westwood House since November 2024.


I have worked within the care industry for over 9 years and am very passionate about my role. I am an experienced and compassionate CP with certification in providing high-quality person-centred care. Proficient in advising and education residents and staff on treatment protocols and medications, while fostering strong relationships with residents and collaborating effectively with family and other health care professionals.

Laura

Laura Grimshaw

Job Title: Carer Joined: 2021

Laura is one of our carers here at Westwood House. She is friendly and supportive to both residents and staff. Laura and our other wonderful carers provide a good standard of care for all of our residents at Westwood House.

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