Barchester Westwood House Care Home

9 Westwood Hill, Sydenham, London SE26 6BQ
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9.5 93 Reviews
  • Barchester Westwood House Care Home, London
Westwood House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available around-the-clock who are also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2004

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Westwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Yanique King (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (44)

Visiting

  • Visiting is open apart from protected mealtimes.

Parking

  • Own private off road car park for visitors to the home.

Barchester Westwood House Care Home Reviews (93)

9.5

Barchester Westwood House Care Home has a Review Score of 9.5 (9.544) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Westwood House Care Home has 93 reviews.

Overall Experience
  • 68
  • 21
  • 4
  • 0
  • 0
Date Published
  • 93
  • 2
  • 11
  • 21
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Reviewer Connection to Barchester Westwood House Care Home
  • 36
  • 15
  • 8
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 93, showing 21-40
Review from A G (Brother of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A welcoming care home. Residents seem relaxed and happy. Good social contacts in the coffee lounges although many residents seem to fall asleep in their coffee lounge chairs.
Reply from Joanne Thompson, Administrator at Barchester Westwood House Care Home

Many thanks for your review, your feedback will be shared with the team.

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Review from Kenneth V (Husband of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a kind and loving welcome for both me and my wife during her stay here. Nursing care was absolutely superb. Even in her confused condition, she still would say she was at peace and comfortable. Her personal care was out of this world, and I can only say a massive "thank you" to you all for everything.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you so much for this amazing review. I will share this with the team who cared for your lovely wife - they will be so pleased.

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Review from C O (Daughter of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and kindness at Westwood House are exceptional. From the moment we first visited we felt confident that our mother would be very well looked after here. All of the staff are warm and welcoming, no matter how busy they are and nothing is too much trouble. Our mother, who has complex needs, is
treated professionally, with respect, love and good humour. Communication with staff is very much a two-way process, and liaising with the senior team is very easy – there is a great sense of mutual trust throughout which makes visiting such a joy. The home has a lovely atmosphere, it's always spotlessly clean and well-kept, and the facilities for residents and their guests are really lovely. There's also a lovely garden! At what is a really difficult time of life for many, this is as close to 'being at home' as it possibly could be. Settling in was hard for her, and for us all, but we've got there together, with the help and support of all at Westwood House.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you so much for your positive feedback-I will be sure to share this with our staff team at Westwood.

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Review from Jennifer G (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Westwood House are all incredibly friendly, attentive and welcoming to residents and visitors. The office staff, carers and hospitality staff are all so professional and respectful in how they treat our mother. We appreciate very much the nursing staff who have been diligent in ensuring
Mum is comfortable and her needs are met. The furnishings, the gardens and the food are all high quality but most important of all the level of care given to Mum has been excellent and we are very grateful to Westwood House for providing her with all the support she needs.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your review of Westwood House. I will share this with the team. I am sure they will be delighted with your feedback.

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Review from Mary H (Niece of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a friendly home, and the staff are wonderful. My uncle gets great care, and the staff are very understanding to every resident and their needs. They were brilliant over the Covid period to keep everyone safe.
Reply from Megan Best, Home services advisor at Barchester Westwood House Care Home

Thank you very much for taking the time to write this review. Thank you for your kind words, we are really pleased that you and your uncle are happy. Many thanks.

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Review from Terence S (Grandson of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is beautiful. Full of professional and friendly staff. The garden is big and is very well-kept. My nan is very well cared for by staff and the management seem very varied and keep my nan engaged and entertained.
Reply from Megan Best, Home services advisor at Barchester Westwood House Care Home

Thank you very much for taking the time to write this review. We are pleased you are happy with the care your loved one is receiving. Thank you.

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Review from John D (Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home an excellent place to live, and the very kind staff and management to care for your needs.
Reply from Megan Best, Home services advisor at Barchester Westwood House Care Home

Thank you very much for taking the time to write this review, and thank you for your kind words. Many thanks.

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Review from S V (Resident) assisted by family/friend published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care I get from the home.
Staff are always very helpful and friendly.
Reply from Megan Best, Home services advisor at Barchester Westwood House Care Home

Thank you very much for taking the time to write this review, and thank you for your kind words. Many thanks.

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Review from T B (Son of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and courteous and very polite. The staff were very quick after mum had a fall and had to go into hospital for 2 to 3 days and mum enjoyed the company. For her very short stay in Westwood House and her tea as she loved her tea.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your lovely feedback. It was lovely to have your mum with us even for a short time and we are all very happy that she enjoyed her tea so much.

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Review from Nick R (Son of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, listening and communicative in difficult times. Staff are attentive despite being highly pressed for time. They will listen to any issues and offer solutions or help. Overall Care is very good.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback, we will pass this onto the staff team.

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Review from J P (Daughter of Resident) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers and support staff provide an excellent standard of care to my mother. Their attitude and approach are very caring and attentive. The managers are aware of all the relevant issues and address them effectively. I feel comfortable when I leave my mother after visits that she is being very
well cared for.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your positive feedback and we are pleased that you feel Mum is being well cared for.

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Review from C T (Daughter-in-law of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At all levels, the staff at Westwood House are unfailingly cheerful, caring and compassionate. They are responsive to any of our concerns about my mother-in-law. They react speedily. We consider Westwood House as part of our extended family. They have also offered very helpful advice about Barchester's
services in other parts of the UK.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your amazing feedback. I will make sure that I share this with all of our staff team.

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Review from Janet T (Wife of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester took my husband with severe dementia when other homes wouldn't because of his behaviour and wandering. They have taken great care of him and he has settled into a happy routine there. They have a good visiting system.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your positive feedback and we are so glad that your husband has settled in so well.

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Review from Christopher H (Friend of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently a lifelong friend who was a resident at Westwood House Care Home passed away. During the period of over two years that my friend was a resident at Westwood House, the carers always showed the utmost kindness and compassion, always caring and professional at all times. Visitors like myself were
always made very welcome, updating regularly on our loved ones care.
Westwood House including residents rooms was always clean and well presented, with no awful smells. Meals were also well presented and appetizing.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your positive feedback about Westwood House.

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Review from M K (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On one occasion I noticed 2-3 staff on social calls on their mobiles, lovely staff on the whole. The outdoor grounds are a bit run down, pigeon poo on some of the chairs and tables. Dead plants. Staff on their mobiles was not a good look while residents sat alone. One woman was crying in her room and
her door was shut. I thought perhaps nothing could be done for her and the staff are extremely busy. Can't comment on activities as I don't see them. I get the idea Mum doesn't go outside much for fresh air.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback. I am glad that you think our staff are lovely, which they all are, but I will look into the other areas you mentioned. Our garden has recently been refreshed and tended to by our gardener so I am sure you will see the difference on your next visit.

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Review from J R (Grandson of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely experience visiting - staff very friendly and attentive.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your lovely feedback following your recent visit.

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Review from Jonathan T (Son of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Westwood House for a year now, following a stroke, and the experience has been a very positive one. She was immediately made very welcome, settled in well, and all her needs - including medical - have been fully met. The staff are all friendly and caring and have gone
out of their way to help Mother and her immediate family including through the testing Covid restrictions. The quality of nursing and personal care fully meets our expectations. Mother's room is attractive and comfortable, and the home generally has a positive atmosphere with good facilities. I would strongly recommend Westwood House to others.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your positive feedback about your Mother's stay at Westwood House.

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Review from R M (Nephew of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very smooth COVID testing when I arrived and full PPE provided. During my visit, the nurse called in and chatted. I always feel I can phone at any time and be able to talk to staff members about my aunt.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback. I am really glad that you are finding the testing experience is running so well.

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Review from S O (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum says she would certainly recommend Westwood House. She feels confident here, after seven months. She says she shouldn't have favourites, but she appreciates everyone works so hard. Staff are friendly, thoughtful, helpful always and have excellent attitudes. Mum feels at home here. The garden has
provided two delightful visits so far. Mum would love more supervision getting her teeth brushed daily. Thank you for everything.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you so much for submitting this review and particularly the positive comments about our staff team.

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Review from H C (Brother of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Excellent in every respect. Manager and staff are great. My brother is looked after very well. Would recommend Barchester Care to anyone.
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your positive feedback. I am pleased that you are happy with the care we provide.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Barchester Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Barchester Westwood House Care Home is calculated as follows: ( (152 Excellents x 5) + (80 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Westwood House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (10)

Yanique

Yanique King

Job Title: General Manager Joined: 2023

Hello, my name is Yanique, and I am the General Manager here at Westwood House.


I have a wealth of experience having worked for both private and public healthcare providers. I strive for excellence and dedicate myself to ensuring those who live here have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone.


Westwood House is an amazing home with a great atmosphere and I am looking forward to continuing to deliver the best care with my team for those we support in a friendly, warm and happy environment.


Please drop in for a coffee, and a slice of homemade cake. Learn more about our beautiful home and discuss various ways we can support your loved ones to enjoy a safe and happy life in our care community. My door is always open.

Grashia Blessy

Grashia Blessy Masilamani

Job Title: Clinical Lead Joined: 2022

I have been working at Westwood House since 2022 and work alongside the General Manager and Deputy Manager to ensure that we deliver the highest standards of care we can.


I am thoroughly enjoying supporting the residents at Westwood House and working alongside a wonderful team.

Joanne

Joanne Thompson

Job Title: Home Administrator Joined: 2020

My name is Joanne Thompson and I have been a part of the Westwood House team since 18th February 2020 as a Home Administrator.


I have worked within the care industry for over 15 years. I work alongside my General Manager and Clinical Lead providing support in order to ensure that Westwood House runs efficiently and effectively at all times, providing a professional and dedicated service to everyone.


Within my role I cover a number of different functional areas including Finance, Recruitment, Human Resources, Learning & Development and Customer Experience. I am a highly motivated individual and is committed to ensure that we provide a person-centred approach in every aspect.

Suresh

Suresh Deonandan

Job Title: Maintenance Manager Joined: 2014

I am the Maintenance Manager at Westwood House and have been here for almost 9 years now. I am responsible for ensuring that the home is meeting all Health & Safety requirements and fire Legislation requirements.


I am happy to help you personalise your loved one's bedrooms with the placing of pictures and personal possessions.

Elizabeth

Elizabeth Wickers

Job Title: Lifestyle Coordinator Joined: 2022

As a Lifestyle Coordinator at a Barchester care home, I help to create a stimulating environment that enables us to deliver exceptional all-around care and support for our residents. Our ethos is all about celebrating life, so I devise imaginative, fun and motivational events and activities that suit every interest and ability. I ensure that I spend time getting to know all of our residents and their families, to ensure a personalised and tailored activities programme, focusing on maximizing everyone’s well-being, independence and social engagement.

Philip

Philip Hall

Job Title: Head Chef Joined: 2024

My name is Philip Hall and have been part of the team since September 2024.


With over a decade of experience as a Chef, I bring a wealth of knowledge in nutrition, menu planning, and team leadership. I am particularly passionate about creating fresh, seasonal meals and is effective in the delivery of high quality care.

Sheila

Sheila Lewis

Job Title: Host Joined: 2010

Hello my name is Sheila Lewis I have been working as part of the Barchester team from September 2011 in a variety of roles. My Current role is Hostess and I have been doing this for the past 3 and half years.


I provide a high-quality catering and dining experience to all our residents, visitors and guests as well as providing everyone with tea, coffee and freshly baked treats throughout the day. I pride myself on strong and effective leadership skills.

Nicola

Nicola Deegan

Job Title: Administrative Assistant Joined: 2017

My name is Nicola Deegan a highly capable and compassionate Administrator Assistant/Receptionist, I have been part of the team since June 2017. My experience providing optimal assistance to both the Home Administrator and General Manager, I enjoy interacting with the residents and their families and friends and always strive to find solutions and offer assistance for any issues that may arise. I am committed to ensuring the highest level of care and support through best practices at Barchester.


Westwood House is a fascinating and enjoyable place to work because no two days are the same.

Patricia

Patricia Francis

Job Title: Care Practitioner Joined: 2024

My name is Patricia and have been part of the team at Westwood House since November 2024.


I have worked within the care industry for over 9 years and am very passionate about my role. I am an experienced and compassionate CP with certification in providing high-quality person-centred care. Proficient in advising and education residents and staff on treatment protocols and medications, while fostering strong relationships with residents and collaborating effectively with family and other health care professionals.

Laura

Laura Grimshaw

Job Title: Carer Joined: 2021

Laura is one of our carers here at Westwood House. She is friendly and supportive to both residents and staff. Laura and our other wonderful carers provide a good standard of care for all of our residents at Westwood House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Westwood House Care Home to verify any information. View our terms and conditions. Barchester Westwood House Care Home has an Enhanced Service - more info.