Adelaide Care Home, Bexleyheath, London
Adelaide Care Home, Bexleyheath, London
Adelaide Care Home, Bexleyheath, London

Adelaide Care Home in Bexleyheath is purpose-built and has an experienced and long-serving team who deliver compassionate care and support to residents and their families. Dementia, nursing and respite services are offered as well as residential care.

Although everyone is encouraged to use the facilities of the home and participate in organised activities, it is left to each individual to decide on how much they would like to be involved.

Rooms are generously sized, fully furnished and have TVs and walk-in showers. A high standard of food is cooked on the premises.

Group: Avery Healthcare Group

Person in charge: Shiella Davies (Home Manager)

Local Authority / Social Services: London Borough of Bexley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 Years+. Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 76

Rooms with ensuite WC: 76

Weekly Charges Guide: Personal Care Single from £1100 (These prices are only a guideline, please contact Adelaide Care Home to find out the exact price for your requirements.)

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Adelaide Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Adelaide Care Home has a Review Score of 9.2 (9.188)

The Review Score of 9.2 (maximum of 10) for Adelaide Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Adelaide Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.596 for Adelaide Care Home is calculated as follows: ( (97 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 151 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.592 Points relating to the number of positive Reviews for Adelaide Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15.2 Target = 0.592

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Adelaide Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Adelaide Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Our eldest daughter got married at the end of August and we, as a family, cannot thank the care home staff enough for all they did, not only getting my husband ready on the day of the wedding, but also keeping him engaged and involved in the month leading up to the big day by talking to him about it, maintaining the countdown calendar we made, and taking the time to keep reassuring him that he was ready by showing him his wedding clothes. Although he was unable to express in words how he felt, the look of pride and happiness on his face when he held his daughter's hand entering the registry office said it all.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was my first visit, unexpected and under those circumstances, everything seemed to be Ok. The care home looked very clean and tidy and the staff were very helpful and friendly. So, for now, thumbs up!

How likely would you be to recommend Adelaide Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care that my dad is receiving at Adelaide is outstanding. Nothing is too much trouble for the staff. Everyone that I have met over the six months since my dad has been a resident there has been friendly, approachable and very caring individuals. My dad really feels at home there.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was in Adelaide Care Home for over 2 years. Although it was a very difficult decision to make, time proved that it was the right decision. The standard of care in the home was outstanding. The strength of the home is the professional and loving care from the staff. I would recommend Adelaide Care Home without reservation.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

Serene, caring, helpful, professional and wonderful staff.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I would like to say how glad I am that my father was transferred from his previous home to Adelaide Care Home. He is cared for much better than previously.

Recently my mother died and all the staff at the home were very sympathetic and ensured my dad could attend her funeral and wake - arranging transport and accompanying him all the time. This took pressure off me, for which I am grateful.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Our 93-year-old mother has just spent 7 months in the residential part of Adelaide Care Home. We cannot thank the staff enough for the care and support given to mum and ourselves during her last 2 weeks. Her end of life care was carried out with tenderness and respect by every member of staff. Thank you all.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Would like to thank all staff on the residential wing. My mum's last 7 months here were very happy and settled. Staff here give beyond excellent care 24hrs a day. Meals are 5-star quality and the whole wing is spotlessly clean with a lovely homely feel. My mum, myself and sister were extremely well looked after up to and beyond my mum's death. The staff here deserve recognition for the excellent care they extend to all their residents.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had to be moved from hospital to temporary accommodation in a care facility, she was taken to Adelaide Care Home and everybody there has been so welcoming to her she even received a welcome to your new home card.
The facilities and staff have been so impressive that there is every chance that my mother's temporary stay at Adelaide may be made permanent.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As many know my sister was in the Adelaide for 14 months. I always enjoyed going to visit her. My sister was prone to falling as she was a very energetic person and apparently suffered 24 falls in her time there. Her last visit to hospital was with dehydration and because of her recent falls was then given a 28 days eviction order, as they did not think she should return to the home to die in the comfort of her lovely room, surrounded by all her family pictures and the lovely staff that had become her new family. I feel very angry about this as my sister was still the lovely lady they took into the home and she ended up having to stay in the hospital until her horrible passing. How did they do this to her, I don't know? I do feel the new management just want to cherry pick their residents and are not going to accept the problems when a resident deteriorates, just throw them out. So please be careful when choosing this home.

How likely would you be to recommend Adelaide Care Home? Don't know

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My mother has been cared for since April 2015 and I have been really pleased with the compassion and professionalism they have shown her. She is living in the dementia/nursing unit. They are always really cheerful and considerate towards her and likewise to myself when I visit. It's always a pleasure to visit not only my mother but to talk to the staff as well.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister and I were fortunate enough to secure a place for our brother at Adelaide, he suffered with Parkinsons and therefore required 24 hour nursing care. Sadly he died at the beginning of this year but for the four years he spent at Adelaide he was cared for by wonderful staff who are a credit to their profession. The home is run in the most efficient and caring manner, many of the staff have been there for a number of years which speaks for itself. There is good rapport between the staff and the residents alike. The residents are treated with patience and good humour and the staff ensure that wherever possible they are stimulated by trips out, for example, greyhound racing and the local gastro-pub. We were always confident that our brother was being looked after in the best possible way. At a time when care homes make the news for falling below standards Adelaide is a shining example of what any other care home should aspire to.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My experience of Adelaide Care Home has been excellent. The staff are all very caring, polite, friendly and attentive at all times. Very trustworthy and considerate. The home is always clean and tidy and the staff can never do enough for you. They are always welcoming, like an extended family. They have made what had been an extremely difficult decision and time for us, a very happy relief, we know that my mum is very well cared for and she is completely content and happy to be there. So thanks to all the staff.

How likely would you be to recommend Adelaide Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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