Adelaide Care Home - Avery Healthcare

35 West Street, Bexleyheath DA7 4BE
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9.8 69 Reviews
  • Adelaide Care Home - Avery Healthcare, Bexleyheath
Adelaide Care Home in Bexleyheath is purpose-built and has an experienced and long-serving team who deliver compassionate care and support to residents and their families. Dementia, nursing care and respite services are offered as well as residential care.

At the home, the team warmly welcome couples or companions who want to continue their care journey together.

Everyone is encouraged to use the facilities of the home including the cinema room, spa and many communal lounge areas perfect for socialising. Residents can participate in organised activities, and it is left to each individual to decide on how much they would like to be involved.

Rooms are generously sized, fully furnished and have TVs and walk-in showers. A high standard of food is cooked on the premises and the gardens offer the ideal space for residents to relax and enjoy the fresh air throughout the warmer months.
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Care Provided by Adelaide Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1800
The price(s) shown are provided by the care home. Contact Adelaide Care Home - Avery Healthcare for full pricing details and T&Cs.

Contact Adelaide Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Adelaide Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shiella Davies (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)

Visiting

  • When arriving at Adelaide care Home please press buzzer to gain access to reception.

Parking

  • Adelaide Care Home has onsite free parking for all visitors.

Adelaide Care Home - Avery Healthcare Reviews (69)

9.8

Adelaide Care Home - Avery Healthcare has a Review Score of 9.8 (9.810) out of 10, based on 23 reviews in the last 2 years.
Over all time Adelaide Care Home - Avery Healthcare has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Adelaide Care Home - Avery Healthcare
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Total of 69, showing 41-60
Review from M F (Son of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother is received first-class care. She suffers from both dementia and diabetes, and therefore, has complex medical and social care needs. The staff have been both attentive and professional in their consideration of her needs. Since arriving at Adelaide, there has been a perceptible improvement
in her physical capabilities and emotional well-being. We cannot commend the care and medical teams high enough; they have made her feel comfortable and welcome in her new home, and they are always available to support her when the need arises.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery HealthcareThank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how well your mother has soon settled into her new home. It is a true pleasure to have her as part of our loving care community that we create, giving you and your family peace of mind. I will be sure to pass your comments on to the rest of the team. Best wishes.
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Review from Michael M (Son of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first discrete visit, and although the physical location of the home is not great, we were impressed with how clean it was. Communicating with the management was easy and pleasant, and the actual care staff were delightful and highly competent. Internally the home is spotless, and my mum was
cared for extremely well by lovely people. A member of staff was even present with my dear mum when her time came. We are forever in their debt for the professionalism and kindness with which they operate.
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Review from L T (Friend of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My old friend spent her last two years in Adelaide. She was in the latter stages of dementia and passed away in April 2021. The care and compassion shown to my friend were exceptional, the staff were happy to talk about her needs and requirements. Initially, she would be washed and dress, then "hoisted"
to a wheelchair enabling her to go to the lounge and "see" other residents. As things deteriorated, she became bed-bound, but staff would talk to her and feed her. She wasn't the easiest of people to help and had a challenging nature, but the staff employed patience and understanding, and more often, even managed to get a smile from her!
Reply from Ryan Farrelly, Marketing Assistant at Adelaide Care Home - Avery HealthcareThank you for taking the time to review Adelaide Care Home. It was a true pleasure to care for your friend and to have her stay here at Adelaide for her final years, and she is greatly missed by all those who were lucky enough to get to know her. Our highly trained staff team go above the standards to deliver exceptional level of care for all residents and support their needs daily, and we are glad that this gave you peace of mind whilst your friend lived with us here. We appreciate your kind words and I will be sure to pass on your positive feedback. Best Wishes, Ryan.
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Review from Andrew M (Son of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first introduction until final goodbye, Adelaide Care Home was the epitome of care, friendship, friendship, professionalism, efficiency and trust. I wish my mother has been a resident much earlier.
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Review from Helen B (Daughter-in-law of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my lovely mother-in-Law received from all the staff at Adelaide Care Home, was outstanding, caring, compassionate and nothing was too much. She loved them. We can't recommend them highly enough. From the day my mother-in-law arrived until she passed away two years later, we were comforted by
such an amazing team from every department. Each time we would visit we were welcomed. Such a wonderful atmosphere even at difficult times in the Dementia Nursing Unit. Lovely well kept rooms, clean clothes, exceptional food menu, quiet rooms made available for visits if needed. Dignity always a priority. We were always kept up to date and no matter how much we called it was never a problem. Extra special mention to the amazing team on the Dementia Care Unit.
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Review from Stuart A (Son of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last two years at Adelaide and received outstanding care and support from all of the staff. More recently during the Covid crisis family were unable to visit and the staff effectively became her family during the lockdown period. She sadly passed away recently but I know she would want
to thank the staff for their care and dedication throughout this time. It was very much appreciated both by her and our family. Thank you.
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Review from Gail G (Daughter of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was in Adelaide Care Home for three months. The care she received was wholly inadequate. Her room was old and shabby with no shower. She was very distressed whilst she was here, and her care needs were not met.
Reply from Angus Matthew, Senior Marketing Manager at Adelaide Care Home - Avery HealthcareWe are really sorry to hear of your less than good experience with us. We would like the opportunity to fully understand your concerns as we weren't aware of your views. Could you contact us further as we value all feedback and would like to understand what happened and take the necessary actions.
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Review from V M (Daughter-in-law of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was transferred here in November from hospital. He received a warm welcome on arrival. Nothing has been too much trouble from the very start. The staff and management are kind and helpful. All his needs are met. His room is clean and comfortable. There are always members of staff available
at all times, and visitors are always welcomed. Kindness and concern is shown to us as a family. All our questions have been answered. We are also confident that he is looked after when we are not there.
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Review from Helen S (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father came to this care home in March 2019 as by that stage of their lives they both needed a great deal of care.
I was very impressed from word go by the professionalism, dedication and kindness of all of the staff.
I found that my mother was encouraged to get up and get dressed
and she would eat her lunch with father in the dining area.
As the year progressed there was opportunity to get out into the beautiful garden, something which mother and father really enjoyed. We held a party for father's birthday in a lovely meeting room (the cinema room), which comfortably accommodated several members of the family visiting. The activities on offer are excellent and change on a daily basis. The home caters for a person's spiritual needs also, with close involvement from Christ Church who offer monthly communion services. When my mother died in July and then father in October the staff were quite excellent in all aspects of care needed at this time.
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Review from A C (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professionalism and empathy shown by all the staff has been outstanding. As a family, we could not have wished for our mother to have been in a better setting to live our the final months of her illness with dementia. We are thankful for the support given to all the family, especially during mum's
final weeks.
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Review from F T (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since becoming a resident my mother's health and welfare has improved. She is treated with dignity at all times. Nothing is too much trouble for any of the staff. I now have peace of mind knowing that she is being looked after so well in the Adelaide.
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Review from Eileen E (Wife of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband developed an infection causing him to become very agitated and to walk up and down the corridor all day and night. His recommended medication had to be administered intravenously (in hospital). All of the staff displayed a great deal of kindness and patience. I am very grateful for their
care.
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Review from Jean C (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's care at Adelaide Bexleyheath was brilliant. The staff were so professional, helpful and kind to Mum and us, her family. Nothing was too much for them. We were happy our mum was in a secure, clean environment, with people around her, so that she was not lonely. The entertainment and activities
were great, always something going on. I would highly recommend Adelaide for anyone in need of care and companionship. Our thanks to all the staff.
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Review from Wendy H (Daughter of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was given 24-hour care in the Adelaide Nursing Home in Bexleyheath after being discharged from a hospital stay. The care she received was first class by a team of friendly very caring staff and I can't recommend the Home highly enough. We were always made very comfortable while we were visiting
Mum, offered drinks and meals and treated with every kindness. In the eight weeks Mum stayed at Adelaide we felt that our wishes and her dignity were always respected and we can't thank them enough for making her last days peaceful and comfortable.
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Review from Christine H (Daughter of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Adelaide Carte Home in 2015 after an 11-week stay in hospital. Her care needs were so complex we were anxious about finding anywhere that could give her the level of care and supervision she needed. It is a testament to the staff that she thrived in their care for over 2 years. I cannot
overstate the quality of care and attention she received. Care is delivered in a cheerful, respectful yet loving and tender manner.


In the final 8 days of Mum's life, the loving and supportive approach was extended to my sister and I. We were welcome to stay as long as we wished and practical and emotional support was provided. The staff were clearly moved by Mum's passing, even though this must be a routine part of their job. We were lucky to spend her final days surrounded by the love and care of the Adelaide team.


Thank you for making her last 2 years so comfortable for her and worry-free for us.


We have experienced 7 care homes in the last 12 years. Adelaide Care Home is by far the best.

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Review from J D (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in Adelaide Care Home for 3 weeks but she was happy there and was very well looked after.


The staff were brilliant and so kind. I could not have wished for a better care provider for my mum.

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Review from Linda (Daughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went to Adelaide Memory Nursing in 2015 and despite the most agonising decision to make the move into care due to her Alzheimers, a better home we could not have wished for.
In the 2 years 10 months that she was there, the staff and the care she received was OUTSTANDING. Nothing was ever too
much trouble, every challenge was met with dignity, reassurance and a smile. The support that the family got was also wonderful. The home treats everyone as part of "one big extended family" - whatever the time of day or night the staff were unwavering in the response to my Mums needs. The activities Mum enjoyed most were the singers that came to the home, but there is so much variety that there is always something for everyone. Many happy days were spent out in the garden enjoying the ice creams and afternoon teas.
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Review from S C (Wife of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our eldest daughter got married at the end of August and we, as a family, cannot thank the care home staff enough for all they did, not only getting my husband ready on the day of the wedding, but also keeping him engaged and involved in the month leading up to the big day by talking to him about it,
maintaining the countdown calendar we made, and taking the time to keep reassuring him that he was ready by showing him his wedding clothes. Although he was unable to express in words how he felt, the look of pride and happiness on his face when he held his daughter's hand entering the registry office said it all.
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Review from Mark Anthony J (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first visit, unexpected and under those circumstances, everything seemed to be Ok. The care home looked very clean and tidy and the staff were very helpful and friendly. So, for now, thumbs up!
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Review from Andrea O (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my dad is receiving at Adelaide is outstanding. Nothing is too much trouble for the staff. Everyone that I have met over the six months since my dad has been a resident there has been friendly, approachable and very caring individuals. My dad really feels at home there.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Adelaide Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Adelaide Care Home - Avery Healthcare is calculated as follows: ( (225 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 273 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide Care Home - Avery Healthcare is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Accreditations

Meet the Team (1)

Shiella

Shiella Davies

Job Title: General Manager Joined: 2016

Hello, my name is Shiella, and I am delighted to be the General Manager here at Adelaide.


I joined the home in 2016, bringing with me over 20 years of experience within the healthcare sector. Within this time, I have developed my skills and knowledge by achieving qualifications including Higher Diploma in Nursing and Diploma in Leadership. Working in both residential and nursing settings, prior to joining Adelaide, my previous role as Deputy Manager, where I have gained valuable skills that help me to succeed today.


I have shared many treasurable moments with the staff and residents I have had the pleasure to meet over the years. One moment that I will cherish throughout my career was when I was gifted some lovely flowers from both residents and my team to say thank you for all the support I had given towards them. It was a beautiful moment full of kinds words and love.


I would best describe myself as someone who loves to try new things, very passionate about my work and a team player. In my spare time, I enjoy travelling, visiting historic places and meeting new people, which I have the pleasure to do every day.


Avery Healthcare, owners of Adelaide, best stands out for the environment they create. It’s a place where you feel like you belong, and everyone is treated with respect. And Adelaide is no different. Our home is unique for its beautifully landscaped gardens that cater for everyone. There is always something to do in there, whether that be planting some crops for our culinary teams or soaking up the sun on a summer’s day.


I look forward to welcoming you to the Adelaide community.

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