Adelaide Care Home - Avery Healthcare

35 West Street, Bexleyheath DA7 4BE
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9.8 60 Reviews
  • Adelaide Care Home - Avery Healthcare, Bexleyheath
Adelaide Care Home in Bexleyheath is purpose-built and has an experienced and long-serving team who deliver compassionate care and support to residents and their families. Dementia, nursing care and respite services are offered as well as residential care.

At the home, the team warmly welcome couples or companions who want to continue their care journey together.

Everyone is encouraged to use the facilities of the home including the cinema room, spa and many communal lounge areas perfect for socialising. Residents can participate in organised activities, and it is left to each individual to decide on how much they would like to be involved.

Rooms are generously sized, fully furnished and have TVs and walk-in showers. A high standard of food is cooked on the premises and the gardens offer the ideal space for residents to relax and enjoy the fresh air throughout the warmer months.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1678
  • Self-Funded Residential Dementia Care: from £1786
  • Self-Funded Nursing Care: from £1888
  • Self-Funded Nursing Dementia Care: from £1888

These prices are only a guideline, please contact Adelaide Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shiella Davies (Home Manager)

Local Authority / Social Services

Admission Criteria

  • 65 Years+
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Adelaide Care Home - Avery Healthcare Reviews (60)

9.8

Adelaide Care Home - Avery Healthcare has a Review Score of 9.8 (9.798) out of 10, based on 18 reviews in the last 2 years.
Over all time Adelaide Care Home - Avery Healthcare has 60 reviews.

Overall Experience
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Reviewer Connection to Adelaide Care Home - Avery Healthcare
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Review from A C (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professionalism and empathy shown by all the staff has been outstanding. As a family, we could not have wished for our mother to have been in a better setting to live our the final months of her illness with dementia. We are thankful for the support given to all the family, especially during mum's
final weeks.
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Review from F T (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since becoming a resident my mother's health and welfare has improved. She is treated with dignity at all times. Nothing is too much trouble for any of the staff. I now have peace of mind knowing that she is being looked after so well in the Adelaide.
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Review from Eileen E (Wife of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband developed an infection causing him to become very agitated and to walk up and down the corridor all day and night. His recommended medication had to be administered intravenously (in hospital). All of the staff displayed a great deal of kindness and patience. I am very grateful for their
care.
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Review from Jean C (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's care at Adelaide Bexleyheath was brilliant. The staff were so professional, helpful and kind to Mum and us, her family. Nothing was too much for them. We were happy our mum was in a secure, clean environment, with people around her, so that she was not lonely. The entertainment and activities
were great, always something going on. I would highly recommend Adelaide for anyone in need of care and companionship. Our thanks to all the staff.
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Review from Wendy H (Daughter of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was given 24-hour care in the Adelaide Nursing Home in Bexleyheath after being discharged from a hospital stay. The care she received was first class by a team of friendly very caring staff and I can't recommend the Home highly enough. We were always made very comfortable while we were visiting
Mum, offered drinks and meals and treated with every kindness. In the eight weeks Mum stayed at Adelaide we felt that our wishes and her dignity were always respected and we can't thank them enough for making her last days peaceful and comfortable.
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Review from Christine H (Daughter of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Adelaide Carte Home in 2015 after an 11-week stay in hospital. Her care needs were so complex we were anxious about finding anywhere that could give her the level of care and supervision she needed. It is a testament to the staff that she thrived in their care for over 2 years. I cannot
overstate the quality of care and attention she received. Care is delivered in a cheerful, respectful yet loving and tender manner.


In the final 8 days of Mum's life, the loving and supportive approach was extended to my sister and I. We were welcome to stay as long as we wished and practical and emotional support was provided. The staff were clearly moved by Mum's passing, even though this must be a routine part of their job. We were lucky to spend her final days surrounded by the love and care of the Adelaide team.


Thank you for making her last 2 years so comfortable for her and worry-free for us.


We have experienced 7 care homes in the last 12 years. Adelaide Care Home is by far the best.

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Review from J D (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in Adelaide Care Home for 3 weeks but she was happy there and was very well looked after.


The staff were brilliant and so kind. I could not have wished for a better care provider for my mum.

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Review from Linda (Daughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went to Adelaide Memory Nursing in 2015 and despite the most agonising decision to make the move into care due to her Alzheimers, a better home we could not have wished for.
In the 2 years 10 months that she was there, the staff and the care she received was OUTSTANDING. Nothing was ever too
much trouble, every challenge was met with dignity, reassurance and a smile. The support that the family got was also wonderful. The home treats everyone as part of "one big extended family" - whatever the time of day or night the staff were unwavering in the response to my Mums needs. The activities Mum enjoyed most were the singers that came to the home, but there is so much variety that there is always something for everyone. Many happy days were spent out in the garden enjoying the ice creams and afternoon teas.
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Review from S C (Wife of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our eldest daughter got married at the end of August and we, as a family, cannot thank the care home staff enough for all they did, not only getting my husband ready on the day of the wedding, but also keeping him engaged and involved in the month leading up to the big day by talking to him about it,
maintaining the countdown calendar we made, and taking the time to keep reassuring him that he was ready by showing him his wedding clothes. Although he was unable to express in words how he felt, the look of pride and happiness on his face when he held his daughter's hand entering the registry office said it all.
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Review from Mark Anthony J (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first visit, unexpected and under those circumstances, everything seemed to be Ok. The care home looked very clean and tidy and the staff were very helpful and friendly. So, for now, thumbs up!
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Review from Andrea O (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my dad is receiving at Adelaide is outstanding. Nothing is too much trouble for the staff. Everyone that I have met over the six months since my dad has been a resident there has been friendly, approachable and very caring individuals. My dad really feels at home there.
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Review from Peter (Husband of Resident) published on 4 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was in Adelaide Care Home for over 2 years. Although it was a very difficult decision to make, time proved that it was the right decision. The standard of care in the home was outstanding. The strength of the home is the professional and loving care from the staff. I would recommend Adelaide
Care Home without reservation.
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Review from I N (Wife of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Serene, caring, helpful, professional and wonderful staff.
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Review from I B (Son of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how glad I am that my father was transferred from his previous home to Adelaide Care Home. He is cared for much better than previously.


Recently my mother died and all the staff at the home were very sympathetic and ensured my dad could attend her funeral and wake - arranging

transport and accompanying him all the time. This took pressure off me, for which I am grateful.
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Review from Susan G (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to thank all staff on the residential wing. My mum's last 7 months here were very happy and settled. Staff here give beyond excellent care 24hrs a day. Meals are 5-star quality and the whole wing is spotlessly clean with a lovely homely feel. My mum, myself and sister were extremely well
looked after up to and beyond my mum's death. The staff here deserve recognition for the excellent care they extend to all their residents.
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Review from S R (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our 93-year-old mother has just spent 7 months in the residential part of Adelaide Care Home. We cannot thank the staff enough for the care and support given to mum and ourselves during her last 2 weeks. Her end of life care was carried out with tenderness and respect by every member of staff. Thank
you all.
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Review from Leslie N (Son of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had to be moved from hospital to temporary accommodation in a care facility, she was taken to Adelaide Care Home and everybody there has been so welcoming to her she even received a welcome to your new home card.
The facilities and staff have been so impressive that there is every chance
that my mother's temporary stay at Adelaide may be made permanent.
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Review from Julia B (Sister of Resident) published on 18 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
As many know my sister was in the Adelaide for 14 months. I always enjoyed going to visit her. My sister was prone to falling as she was a very energetic person and apparently suffered 24 falls in her time there. Her last visit to hospital was with dehydration and because of her recent falls was then
given a 28 days eviction order, as they did not think she should return to the home to die in the comfort of her lovely room, surrounded by all her family pictures and the lovely staff that had become her new family. I feel very angry about this as my sister was still the lovely lady they took into the home and she ended up having to stay in the hospital until her horrible passing. How did they do this to her, I don't know? I do feel the new management just want to cherry pick their residents and are not going to accept the problems when a resident deteriorates, just throw them out. So please be careful when choosing this home.
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Review from Julie J (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for since April 2015 and I have been really pleased with the compassion and professionalism they have shown her. She is living in the dementia/nursing unit. They are always really cheerful and considerate towards her and likewise to myself when I visit. It's always a pleasure
to visit not only my mother but to talk to the staff as well.
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Review from Myrlin T (Sister of Resident) published on 17 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were fortunate enough to secure a place for our brother at Adelaide, he suffered with Parkinsons and therefore required 24 hour nursing care. Sadly he died at the beginning of this year but for the four years he spent at Adelaide he was cared for by wonderful staff who are a credit
to their profession. The home is run in the most efficient and caring manner, many of the staff have been there for a number of years which speaks for itself. There is good rapport between the staff and the residents alike. The residents are treated with patience and good humour and the staff ensure that wherever possible they are stimulated by trips out, for example, greyhound racing and the local gastro-pub. We were always confident that our brother was being looked after in the best possible way. At a time when care homes make the news for falling below standards Adelaide is a shining example of what any other care home should aspire to.
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Adelaide Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Adelaide Care Home - Avery Healthcare is calculated as follows: ( (175 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 213 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Sheila

Sheila Davies

Job Title: Home Manager Joined: 2016

Hello, my name is Sheila, and I am delighted to be the Home Manager here at Adelaide.


I joined the home in 2016, bringing with me over 20 years of experience within the healthcare sector. Within this time, I have developed my skills and knowledge by achieving qualifications including Higher Diploma in Nursing and Diploma in Leadership. Working in both residential and nursing settings, prior to joining Adelaide, my previous role as Deputy Manager, where I have gained valuable skills that help me to succeed today.


I have shared many treasurable moments with the staff and residents I have had the pleasure to meet over the years. One moment that I will cherish throughout my career was when I was gifted some lovely flowers from both residents and my team to say thank you for all the support I had given towards them. It was a beautiful moment full of kinds words and love.


I would best describe myself as someone who loves to try new things, very passionate about my work and a team player. In my spare time, I enjoy travelling, visiting historic places and meeting new people, which I have the pleasure to do every day.


Avery Healthcare, owners of Adelaide, best stands out for the environment they create. It’s a place where you feel like you belong, and everyone is treated with respect. And Adelaide is no different. Our home is unique for its beautifully landscaped gardens that cater for everyone. There is always something to do in there, whether that be planting some crops for our culinary teams or soaking up the sun on a summer’s day.


I look forward to welcoming you to the Adelaide community.

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