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- Adelaide Care Home - Avery Healthcare







Adelaide Care Home in Bexleyheath is purpose-built and has an experienced and long-serving team who deliver compassionate care and support to residents and their families. Dementia, nursing care and respite services are offered as well as residential care.
At the home, the team warmly welcome couples or companions who want to continue their care journey together.
Everyone is encouraged to use the facilities of the home including the cinema room, spa...
Care Provided by Adelaide Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Adelaide Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Adelaide Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Shiella Davies (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (76)
Visiting
- When arriving at Adelaide care Home please press buzzer to gain access to reception.
Parking
- Adelaide Care Home has onsite free parking for all visitors.
Adelaide Care Home - Avery Healthcare Reviews (80)
Adelaide Care Home - Avery Healthcare has a Review Score of 9.8 (9.840) out of 10, based on 32 reviews in the last 2 years.
Over all time Adelaide Care Home - Avery Healthcare has 80 reviews.
My mum was a resident at Adelaide Care Home for only three short months. In that time, she was well looked after and genuinely cared for. The staff on my mum's wing, went over and above to look after her and also to look out for me. Nothing was too much trouble. They genuinely care for their residents. They work tirelessly, in a challenging environment and not just carers and nurses, but all the staff, the admin staff, the cleaners and maintenance. You only need to ask and a job is done. I would highly recommend this home to anyone.
Thank you for taking the time to review Adelaide Care Home in Bexleyheath, Kent. We would like to thank you for your heartfelt feedback of the care your mum received by our dedicated staff team. We pride ourselves on making sure our families feel welcome and included in all the care we deliver, and...
From the moment we walked through the door we were met with warmth and friendliness. The care and commitment to patients and their relatives was obvious and so reassuring. To know that kindness and respect are at the forefront of each and every one of the wonderful staff is so very important, and at last, I feel safe in the knowledge that my loved one will be extremely well cared for at this extremely important stage of his life.
Thank you for taking the time to review Adelaide Care Home in Bexleyheath. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.
If there are ever any health issues with my dad I am always kept up to date. I'm always reassured by visiting Adelaide. There is a very happy and jovial atmosphere. Everyone puts the residents at the heart of their efforts. My dad I know is in the best place to meet his needs, healthwise, emotionally and mentally.
Thank you for taking the time to review Adelaide Care Home in Bexleyheath. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your dad as part of our loving care community. Thank you for your kind words. Best wishes, Rachel.
I am very pleased with the care my husband receives, especially the carers.
Thank you for taking the time to review Adelaide Care Home in Kent. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to have your husband living with us in the loving care community that we create. Best wishes, Rachel.
Mum has been in Adelaide Care Home for 23 months now, and I have never once had any reason to complain about her care. The staff are all friendly/approachable. Seeing the difference in Mum for having the 24-hour care she needs is some comfort as no loved one wants to see another struggle. Mum always looks clean/hydrated, and comfortable. I am very happy with her care.
Thank you for taking the time to review Adelaide Care Home in Kent. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum...
The staff have been amazing especially throughout the lockdown when it was not possible to see my friend. They always go the extra mile to help you and make you feel welcome. They look after my friend very well and all of his needs day or night. His special dietary requirements are always catered for. All of the staff are very friendly, caring and helpful. Highly recommended.
Thank you for taking the time to review Adelaide Care Home in Kent and for your amazing 5-star rating. The Covid 19 pandemic was a very difficult time for us all, but our highly trained staff team continued to provide an exceptional level of care whilst creating a fun and safe environment for...
Care and affection received is next to none. Staff always warm and friendly and welcoming.
Thank you for reviewing Alma Court Dementia Care Home in Cannock. It is a pleasure to care for your loved one and to have them as part of our community. We are delighted to hear that they feel comfortable and enjoy residing with us. Best wishes.
My wife appears to be well cared for!
Thank you for reviewing Adelaide Care Home in Bexleyheath. It is a pleasure to care for your wife and to have her as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes.
Both my mum and dad have been in and are still in Adelaide. I have always found all staff friendly, helpful and extremely caring and compassionate at all times throughout the years. In our experience, the level of care has always been very high and gives us great comfort in knowing that.
Thank you for taking the time to review Adelaide Care Home in Bexleyheath. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. We are delighted to have your parents living with us, as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel
My father has been a resident in Adelaide for more than 4 years. The care level is excellent. All staff are so kind, professional, and compassionate. I can not fault this home in any way. My dad has complex medical needs and after a bad experience at another home, I really didn’t think my dad would live for long, but the staff at Adelaide work very hard to adapt to each resident’s individual needs. Not being able to visit dad during the pandemic was hard for me and my mum but knowing that he was receiving the best possible care, really did put our minds at rest. The job they do at Adelaide is extremely challenging but all staff including nurses, carers, cleaners, and administration and support staff continue to go above and beyond my expectations. I regularly recommend this home to others who are going through the painful process of finding the best possible home for loved ones.
Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home, and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a...
My experience with Adelaide Care Home has been nothing but professional, caring, and a relief that my mum will be looked after here. After a bad experience with a home, Adelaide has been the light at the end of the tunnel. I can't fault it in any way and my mum is the happiest she has been for a long time. I would highly recommend it.
Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how happy and settled your mum is, in the loving care community that we create, giving you and your family peace of mind. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.
Our mother is received first-class care. She suffers from both dementia and diabetes, and therefore, has complex medical and social care needs. The staff have been both attentive and professional in their consideration of her needs. Since arriving at Adelaide, there has been a perceptible improvement in her physical capabilities and emotional well-being. We cannot commend the care and medical teams high enough; they have made her feel comfortable and welcome in her new home, and they are always available to support her when the need arises.
Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how well your mother has soon settled into her new home. It is a true pleasure to have her as part of our loving care community that we create, giving you and your family peace of mind. I will be sure to pass your comments on to the rest of the team. Best wishes.
From our first discrete visit, and although the physical location of the home is not great, we were impressed with how clean it was. Communicating with the management was easy and pleasant, and the actual care staff were delightful and highly competent. Internally the home is spotless, and my mum was cared for extremely well by lovely people. A member of staff was even present with my dear mum when her time came. We are forever in their debt for the professionalism and kindness with which they operate.
My old friend spent her last two years in Adelaide. She was in the latter stages of dementia and passed away in April 2021. The care and compassion shown to my friend were exceptional, the staff were happy to talk about her needs and requirements. Initially, she would be washed and dress, then "hoisted" to a wheelchair enabling her to go to the lounge and "see" other residents. As things deteriorated, she became bed-bound, but staff would talk to her and feed her. She wasn't the easiest of people to help and had a challenging nature, but the staff employed patience and understanding, and more often, even managed to get a smile from her!
Thank you for taking the time to review Adelaide Care Home. It was a true pleasure to care for your friend and to have her stay here at Adelaide for her final years, and she is greatly missed by all those who were lucky enough to get to know her. Our highly trained staff team go above the standards...
From the first introduction until final goodbye, Adelaide Care Home was the epitome of care, friendship, friendship, professionalism, efficiency and trust. I wish my mother has been a resident much earlier.
The care my lovely mother-in-Law received from all the staff at Adelaide Care Home, was outstanding, caring, compassionate and nothing was too much. She loved them. We can't recommend them highly enough. From the day my mother-in-law arrived until she passed away two years later, we were comforted by such an amazing team from every department. Each time we would visit we were welcomed. Such a wonderful atmosphere even at difficult times in the Dementia Nursing Unit. Lovely well kept rooms, clean clothes, exceptional food menu, quiet rooms made available for visits if needed. Dignity always a priority. We were always kept up to date and no matter how much we called it was never a problem. Extra special mention to the amazing team on the Dementia Care Unit.
My mum spent her last two years at Adelaide and received outstanding care and support from all of the staff. More recently during the Covid crisis family were unable to visit and the staff effectively became her family during the lockdown period. She sadly passed away recently but I know she would want to thank the staff for their care and dedication throughout this time. It was very much appreciated both by her and our family. Thank you.
My mother was in Adelaide Care Home for three months. The care she received was wholly inadequate. Her room was old and shabby with no shower. She was very distressed whilst she was here, and her care needs were not met.
We are really sorry to hear of your less than good experience with us. We would like the opportunity to fully understand your concerns as we weren't aware of your views. Could you contact us further as we value all feedback and would like to understand what happened and take the necessary actions.
My father-in-law was transferred here in November from hospital. He received a warm welcome on arrival. Nothing has been too much trouble from the very start. The staff and management are kind and helpful. All his needs are met. His room is clean and comfortable. There are always members of staff available at all times, and visitors are always welcomed. Kindness and concern is shown to us as a family. All our questions have been answered. We are also confident that he is looked after when we are not there.
I was very impressed from word go by the professionalism, dedication and kindness of all of the staff.
I found that my mother was encouraged to get up and get dressed and she would eat her lunch with father in the dining area.
As the year progressed there was opportunity to get out into the beautiful garden, something which mother and father really enjoyed. We held a party for father's birthday in a lovely meeting room (the cinema room), which comfortably accommodated several members of the family visiting. The activities on offer are excellent and change on a daily basis. The home caters for a person's spiritual needs also, with close involvement from Christ Church who offer monthly communion services. When my mother died in July and then father in October the staff were quite excellent in all aspects of care needed at this time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 17 Mar 2025
Residents at Adelaide Care Home were on their toes with excitement as Baby Ballet Dartford pirouetted into the home for a memorable intergenerational dance session. The young performers arrived at...
There are no upcoming events for Adelaide Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (1)

Hello, my name is Shiella, and I am delighted to be the General Manager here at Adelaide.
I joined the home in 2016, bringing with me over 20 years of experience within the healthcare sector. Within this time, I have developed my skills and knowledge by achieving qualifications including Higher Diploma in Nursing and Diploma in Leadership. Working in both residential and nursing settings, prior to joining Adelaide, my previous role as Deputy Manager, where I have gained valuable skills that help me to succeed today.
I have shared many treasurable moments with the staff and residents I have had the pleasure to meet over the years. One moment that I will cherish throughout my career was when I was gifted some lovely flowers from both residents and my team to say thank you for all the support I had given towards them. It was a beautiful moment full of kinds words and love.
I would best describe myself as someone who loves to try new things, very passionate about my work and a team player. In my spare time, I enjoy travelling, visiting historic places and meeting new people, which I have the pleasure to do every day.
Avery Healthcare, owners of Adelaide, best stands out for the environment they create. It’s a place where you feel like you belong, and everyone is treated with respect. And Adelaide is no different. Our home is unique for its beautifully landscaped gardens that cater for everyone. There is always something to do in there, whether that be planting some crops for our culinary teams or soaking up the sun on a summer’s day.
I look forward to welcoming you to the Adelaide community.
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