Adelaide Care Home - Avery Healthcare

35 West Street, Bexleyheath DA7 4BE
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9.8 62 Reviews
  • Adelaide Care Home - Avery Healthcare, Bexleyheath
Adelaide Care Home in Bexleyheath is purpose-built and has an experienced and long-serving team who deliver compassionate care and support to residents and their families. Dementia, nursing care and respite services are offered as well as residential care.

At the home, the team warmly welcome couples or companions who want to continue their care journey together.

Everyone is encouraged to use the facilities of the home including the cinema room, spa and many communal lounge areas perfect for socialising. Residents can participate in organised activities, and it is left to each individual to decide on how much they would like to be involved.

Rooms are generously sized, fully furnished and have TVs and walk-in showers. A high standard of food is cooked on the premises and the gardens offer the ideal space for residents to relax and enjoy the fresh air throughout the warmer months.
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Care Provided by Adelaide Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

These prices are only a guideline, please contact Adelaide Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shiella Davies (Home Manager)

Local Authority / Social Services

Admission Criteria

  • 65 Years+
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Adelaide Care Home - Avery Healthcare Reviews (62)

9.8

Adelaide Care Home - Avery Healthcare has a Review Score of 9.8 (9.773) out of 10, based on 19 reviews in the last 2 years.
Over all time Adelaide Care Home - Avery Healthcare has 62 reviews.

Overall Experience
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Date Published
  • 62
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Reviewer Connection to Adelaide Care Home - Avery Healthcare
  • 29
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Total of 62, showing 21-40
Review from T P (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum receives at Adelaide is amazing - the staff are kind, caring and professional at all times. The food is also amazing.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your mum, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from R D (Nephew of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The people who work at Adelaide are lovely and update my brother and I on our uncle's condition. He is well-cared for which we are extremely grateful for. I was very worried about my uncle before he became a resident of Adelaide as he was getting very forgetful at his home and was a danger to himself
but now I don't feel any worry since he became a resident at Adelaide as I know he is being looked after. He always looks clean, and shaven and his room is very comfortable, clean and warm. The staff are very welcoming to me and there is always someone to answer my questions. Before my uncle's dementia deteriorated significantly he did say he would like to talk with people more. I raised this with Adelaide who said they will make sure he is talked to. They did ask him to come and join in the tea gatherings and other social activities but said he wanted to stay in his room quite a bit. The staff do care about the residents from my experience. I would recommend Adelaide!
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the staff team. Kind regards, Rachel.

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Review from Debbie R (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Adelaide Care Home for only three short months. In that time, she was well looked after and genuinely cared for. The staff on my mum's wing, went over and above to look after her and also to look out for me. Nothing was too much trouble. They genuinely care for their residents.
They work tirelessly, in a challenging environment and not just carers and nurses, but all the staff, the admin staff, the cleaners and maintenance. You only need to ask and a job is done. I would highly recommend this home to anyone.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath, Kent. We would like to thank you for your heartfelt feedback of the care your mum received by our dedicated staff team. We pride ourselves on making sure our families feel welcome and included in all the care we deliver, and I am very happy to hear that you were able to feel part of our loving Adelaide family. I will be sure to share your kind words with the rest of the staff team, as this provides us with a great sense of achievement and pride in our chosen vocation. Best wishes, Rachel.

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Review from Edna M (Wife of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked through the door we were met with warmth and friendliness. The care and commitment to patients and their relatives was obvious and so reassuring. To know that kindness and respect are at the forefront of each and every one of the wonderful staff is so very important, and at
last, I feel safe in the knowledge that my loved one will be extremely well cared for at this extremely important stage of his life.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.

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Review from Mark E (Son of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If there are ever any health issues with my dad I am always kept up to date. I'm always reassured by visiting Adelaide. There is a very happy and jovial atmosphere. Everyone puts the residents at the heart of their efforts. My dad I know is in the best place to meet his needs, healthwise, emotionally
and mentally.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your dad as part of our loving care community. Thank you for your kind words. Best wishes, Rachel.

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Review from Sandra G (Wife of Resident) published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my husband receives, especially the carers.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to have your husband living with us in the loving care community that we create. Best wishes, Rachel.

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Review from Sandra C (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Adelaide Care Home for 23 months now, and I have never once had any reason to complain about her care. The staff are all friendly/approachable. Seeing the difference in Mum for having the 24-hour care she needs is some comfort as no loved one wants to see another struggle. Mum always
looks clean/hydrated, and comfortable. I am very happy with her care.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum is happy and settled in the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes.

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Review from Vanessa B (Friend of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing especially throughout the lockdown when it was not possible to see my friend. They always go the extra mile to help you and make you feel welcome. They look after my friend very well and all of his needs day or night. His special dietary requirements are always catered for.
All of the staff are very friendly, caring and helpful. Highly recommended.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent and for your amazing 5-star rating. The Covid 19 pandemic was a very difficult time for us all, but our highly trained staff team continued to provide an exceptional level of care whilst creating a fun and safe environment for residents. It is an absolute pleasure to care for your friend and to have them as part of our loving care community. Your feedback is invaluable to us and our staff team. Best wishes, Rachel.

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Review from J W (Husband of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and affection received is next to none. Staff always warm and friendly and welcoming.
Reply from Ryan Farrelly, Marketing Assistant at Adelaide Care Home - Avery Healthcare

Thank you for reviewing Alma Court Dementia Care Home in Cannock. It is a pleasure to care for your loved one and to have them as part of our community. We are delighted to hear that they feel comfortable and enjoy residing with us. Best wishes.

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Review from John F (Husband of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife appears to be well cared for!
Reply from Ryan Farrelly, Marketing Assistant at Adelaide Care Home - Avery Healthcare

Thank you for reviewing Adelaide Care Home in Bexleyheath. It is a pleasure to care for your wife and to have her as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes.

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Review from Tricia H (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mum and dad have been in and are still in Adelaide. I have always found all staff friendly, helpful and extremely caring and compassionate at all times throughout the years. In our experience, the level of care has always been very high and gives us great comfort in knowing that.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. We are delighted to have your parents living with us, as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel

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Review from Jo B (Daughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in Adelaide for more than 4 years. The care level is excellent. All staff are so kind, professional, and compassionate. I can not fault this home in any way. My dad has complex medical needs and after a bad experience at another home, I really didn’t think my dad would
live for long, but the staff at Adelaide work very hard to adapt to each resident’s individual needs. Not being able to visit dad during the pandemic was hard for me and my mum but knowing that he was receiving the best possible care, really did put our minds at rest. The job they do at Adelaide is extremely challenging but all staff including nurses, carers, cleaners, and administration and support staff continue to go above and beyond my expectations. I regularly recommend this home to others who are going through the painful process of finding the best possible home for loved ones.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home, and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your father living with us as part of our loving care community. We understand that the Covid 19 restrictions imposed by the Government were difficult for all parties involved, therefore we continued to assist residents and their loved ones to stay connected via alternative means. Best wishes, Rachel.

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Review from Kellie D (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Adelaide Care Home has been nothing but professional, caring, and a relief that my mum will be looked after here. After a bad experience with a home, Adelaide has been the light at the end of the tunnel. I can't fault it in any way and my mum is the happiest she has been for a long
time. I would highly recommend it.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how happy and settled your mum is, in the loving care community that we create, giving you and your family peace of mind. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.

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Review from M F (Son of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother is received first-class care. She suffers from both dementia and diabetes, and therefore, has complex medical and social care needs. The staff have been both attentive and professional in their consideration of her needs. Since arriving at Adelaide, there has been a perceptible improvement
in her physical capabilities and emotional well-being. We cannot commend the care and medical teams high enough; they have made her feel comfortable and welcome in her new home, and they are always available to support her when the need arises.
Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how well your mother has soon settled into her new home. It is a true pleasure to have her as part of our loving care community that we create, giving you and your family peace of mind. I will be sure to pass your comments on to the rest of the team. Best wishes.

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Review from Michael M (Son of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first discrete visit, and although the physical location of the home is not great, we were impressed with how clean it was. Communicating with the management was easy and pleasant, and the actual care staff were delightful and highly competent. Internally the home is spotless, and my mum was
cared for extremely well by lovely people. A member of staff was even present with my dear mum when her time came. We are forever in their debt for the professionalism and kindness with which they operate.
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Review from L T (Friend of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My old friend spent her last two years in Adelaide. She was in the latter stages of dementia and passed away in April 2021. The care and compassion shown to my friend were exceptional, the staff were happy to talk about her needs and requirements. Initially, she would be washed and dress, then "hoisted"
to a wheelchair enabling her to go to the lounge and "see" other residents. As things deteriorated, she became bed-bound, but staff would talk to her and feed her. She wasn't the easiest of people to help and had a challenging nature, but the staff employed patience and understanding, and more often, even managed to get a smile from her!
Reply from Ryan Farrelly, Marketing Assistant at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home. It was a true pleasure to care for your friend and to have her stay here at Adelaide for her final years, and she is greatly missed by all those who were lucky enough to get to know her. Our highly trained staff team go above the standards to deliver exceptional level of care for all residents and support their needs daily, and we are glad that this gave you peace of mind whilst your friend lived with us here. We appreciate your kind words and I will be sure to pass on your positive feedback. Best Wishes, Ryan.

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Review from Andrew M (Son of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first introduction until final goodbye, Adelaide Care Home was the epitome of care, friendship, friendship, professionalism, efficiency and trust. I wish my mother has been a resident much earlier.
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Review from Helen B (Daughter-in-law of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my lovely mother-in-Law received from all the staff at Adelaide Care Home, was outstanding, caring, compassionate and nothing was too much. She loved them. We can't recommend them highly enough. From the day my mother-in-law arrived until she passed away two years later, we were comforted by
such an amazing team from every department. Each time we would visit we were welcomed. Such a wonderful atmosphere even at difficult times in the Dementia Nursing Unit. Lovely well kept rooms, clean clothes, exceptional food menu, quiet rooms made available for visits if needed. Dignity always a priority. We were always kept up to date and no matter how much we called it was never a problem. Extra special mention to the amazing team on the Dementia Care Unit.
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Review from Stuart A (Son of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last two years at Adelaide and received outstanding care and support from all of the staff. More recently during the Covid crisis family were unable to visit and the staff effectively became her family during the lockdown period. She sadly passed away recently but I know she would want
to thank the staff for their care and dedication throughout this time. It was very much appreciated both by her and our family. Thank you.
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Review from Gail G (Daughter of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was in Adelaide Care Home for three months. The care she received was wholly inadequate. Her room was old and shabby with no shower. She was very distressed whilst she was here, and her care needs were not met.
Reply from Angus Matthew, Senior Marketing Manager at Adelaide Care Home - Avery Healthcare

We are really sorry to hear of your less than good experience with us. We would like the opportunity to fully understand your concerns as we weren't aware of your views. Could you contact us further as we value all feedback and would like to understand what happened and take the necessary actions.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Adelaide Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Adelaide Care Home - Avery Healthcare is calculated as follows: ( (179 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 225 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Sheila

Sheila Davies

Job Title: Home Manager Joined: 2016

Hello, my name is Sheila, and I am delighted to be the Home Manager here at Adelaide.


I joined the home in 2016, bringing with me over 20 years of experience within the healthcare sector. Within this time, I have developed my skills and knowledge by achieving qualifications including Higher Diploma in Nursing and Diploma in Leadership. Working in both residential and nursing settings, prior to joining Adelaide, my previous role as Deputy Manager, where I have gained valuable skills that help me to succeed today.


I have shared many treasurable moments with the staff and residents I have had the pleasure to meet over the years. One moment that I will cherish throughout my career was when I was gifted some lovely flowers from both residents and my team to say thank you for all the support I had given towards them. It was a beautiful moment full of kinds words and love.


I would best describe myself as someone who loves to try new things, very passionate about my work and a team player. In my spare time, I enjoy travelling, visiting historic places and meeting new people, which I have the pleasure to do every day.


Avery Healthcare, owners of Adelaide, best stands out for the environment they create. It’s a place where you feel like you belong, and everyone is treated with respect. And Adelaide is no different. Our home is unique for its beautifully landscaped gardens that cater for everyone. There is always something to do in there, whether that be planting some crops for our culinary teams or soaking up the sun on a summer’s day.


I look forward to welcoming you to the Adelaide community.

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