Adelaide Care Home - Avery Healthcare

My father-in-law was transferred here in November from hospital. He received a warm welcome on arrival. Nothing has been too much trouble from the very start. The staff and management are kind and helpful. All his needs are met. His room is clean and comfortable. There are always members of staff available at all times, and visitors are always welcomed. Kindness and concern is shown to us as a family. All our questions have been answered. We are also confident that he is looked after when we are not there.

As the year progressed there was opportunity to get out into the beautiful garden, something which mother and father really enjoyed. We held a party for father's birthday in a lovely meeting room (the cinema room), which comfortably accommodated several members of the family visiting. The activities on offer are excellent and change on a daily basis. The home caters for a person's spiritual needs also, with close involvement from Christ Church who offer monthly communion services. When my mother died in July and then father in October the staff were quite excellent in all aspects of care needed at this time.

The professionalism and empathy shown by all the staff has been outstanding. As a family, we could not have wished for our mother to have been in a better setting to live our the final months of her illness with dementia. We are thankful for the support given to all the family, especially during mum's final weeks.

Since becoming a resident my mother's health and welfare has improved. She is treated with dignity at all times. Nothing is too much trouble for any of the staff. I now have peace of mind knowing that she is being looked after so well in the Adelaide.

My husband developed an infection causing him to become very agitated and to walk up and down the corridor all day and night. His recommended medication had to be administered intravenously (in hospital). All of the staff displayed a great deal of kindness and patience. I am very grateful for their care.

My mum's care at Adelaide Bexleyheath was brilliant. The staff were so professional, helpful and kind to Mum and us, her family. Nothing was too much for them. We were happy our mum was in a secure, clean environment, with people around her, so that she was not lonely. The entertainment and activities were great, always something going on. I would highly recommend Adelaide for anyone in need of care and companionship. Our thanks to all the staff.

My Mum was given 24-hour care in the Adelaide Nursing Home in Bexleyheath after being discharged from a hospital stay. The care she received was first class by a team of friendly very caring staff and I can't recommend the Home highly enough. We were always made very comfortable while we were visiting Mum, offered drinks and meals and treated with every kindness. In the eight weeks Mum stayed at Adelaide we felt that our wishes and her dignity were always respected and we can't thank them enough for making her last days peaceful and comfortable.

Mum moved to Adelaide Carte Home in 2015 after an 11-week stay in hospital. Her care needs were so complex we were anxious about finding anywhere that could give her the level of care and supervision she needed. It is a testament to the staff that she thrived in their care for over 2 years. I cannot overstate the quality of care and attention she received. Care is delivered in a cheerful, respectful yet loving and tender manner.

In the final 8 days of Mum's life, the loving and supportive approach was extended to my sister and I. We were welcome to stay as long as we wished and practical and emotional support was provided. The staff were clearly moved by Mum's passing, even though this must be a routine part of their job. We were lucky to spend her final days surrounded by the love and care of the Adelaide team.

Thank you for making her last 2 years so comfortable for her and worry-free for us.

We have experienced 7 care homes in the last 12 years. Adelaide Care Home is by far the best.

My mum was only in Adelaide Care Home for 3 weeks but she was happy there and was very well looked after.

The staff were brilliant and so kind. I could not have wished for a better care provider for my mum.

In the 2 years 10 months that she was there, the staff and the care she received was OUTSTANDING. Nothing was ever too much trouble, every challenge was met with dignity, reassurance and a smile. The support that the family got was also wonderful. The home treats everyone as part of "one big extended family" - whatever the time of day or night the staff were unwavering in the response to my Mums needs. The activities Mum enjoyed most were the singers that came to the home, but there is so much variety that there is always something for everyone. Many happy days were spent out in the garden enjoying the ice creams and afternoon teas.

Our eldest daughter got married at the end of August and we, as a family, cannot thank the care home staff enough for all they did, not only getting my husband ready on the day of the wedding, but also keeping him engaged and involved in the month leading up to the big day by talking to him about it, maintaining the countdown calendar we made, and taking the time to keep reassuring him that he was ready by showing him his wedding clothes. Although he was unable to express in words how he felt, the look of pride and happiness on his face when he held his daughter's hand entering the registry office said it all.

It was my first visit, unexpected and under those circumstances, everything seemed to be Ok. The care home looked very clean and tidy and the staff were very helpful and friendly. So, for now, thumbs up!

The care that my dad is receiving at Adelaide is outstanding. Nothing is too much trouble for the staff. Everyone that I have met over the six months since my dad has been a resident there has been friendly, approachable and very caring individuals. My dad really feels at home there.

My wife was in Adelaide Care Home for over 2 years. Although it was a very difficult decision to make, time proved that it was the right decision. The standard of care in the home was outstanding. The strength of the home is the professional and loving care from the staff. I would recommend Adelaide Care Home without reservation.

Serene, caring, helpful, professional and wonderful staff.

I would like to say how glad I am that my father was transferred from his previous home to Adelaide Care Home. He is cared for much better than previously.

Recently my mother died and all the staff at the home were very sympathetic and ensured my dad could attend her funeral and wake - arranging transport and accompanying him all the time. This took pressure off me, for which I am grateful.

Would like to thank all staff on the residential wing. My mum's last 7 months here were very happy and settled. Staff here give beyond excellent care 24hrs a day. Meals are 5-star quality and the whole wing is spotlessly clean with a lovely homely feel. My mum, myself and sister were extremely well looked after up to and beyond my mum's death. The staff here deserve recognition for the excellent care they extend to all their residents.

Our 93-year-old mother has just spent 7 months in the residential part of Adelaide Care Home. We cannot thank the staff enough for the care and support given to mum and ourselves during her last 2 weeks. Her end of life care was carried out with tenderness and respect by every member of staff. Thank you all.

The facilities and staff have been so impressive that there is every chance that my mother's temporary stay at Adelaide may be made permanent.

As many know my sister was in the Adelaide for 14 months. I always enjoyed going to visit her. My sister was prone to falling as she was a very energetic person and apparently suffered 24 falls in her time there. Her last visit to hospital was with dehydration and because of her recent falls was then given a 28 days eviction order, as they did not think she should return to the home to die in the comfort of her lovely room, surrounded by all her family pictures and the lovely staff that had become her new family. I feel very angry about this as my sister was still the lovely lady they took into the home and she ended up having to stay in the hospital until her horrible passing. How did they do this to her, I don't know? I do feel the new management just want to cherry pick their residents and are not going to accept the problems when a resident deteriorates, just throw them out. So please be careful when choosing this home.