Alexander Court Care Centre

Our overall experience of Alexander Court is one of frustrated acceptance of resourcing. The staff try their level best and we are happy that Mum was safe and cared for. However, no throughcare/follow-up calls from meetings ever happened and the home manager is aloof. We always wondered how much activity Mum was engaged with but her unit carers always tried.

A special thank you to Azizul, Abel, Marinde from the nurses team. The management team is also excellent and I truly appreciate everything they do.

Never an easy task to move a relative into a home, but mum was happy and content under the care of the the staff here so was reassuring when leaving after each visit.

The care given was fantastic in every way very friendly staff made it feel like home also food was excellent the home was keep very clean at all times I had no worry's at all I could rest knowing good care was given

Since my mum has been in Alexander Court, she is so much happier. All the staff are very friendly and helpful, my mum is very safe here, we can go to bed knowing she is being looked after, and in a clean and safe space.

Always friendly and helpful staff can't do enough for you. My sister is always smart, medication on time, food plentiful and variety good. Staff arrange special evenings and afternoon clubs which help to keep them active. Overall pleased with everything.

This home lacks basic dignity and professional standards. If you want your loved one to be treated with respect and stay clean and fed, do not send them here. The "care" provided was cold, lazy, and deeply disrespectful to a vulnerable woman and her grieving family.

I found all the staff friendly, caring and compassionate. My friend did not join in any activities or go to the dining room. Any medical issues that arose were dealt with appropriately. She had a meeting with staff and a hospice doctor who decided she needed 'end of life care', so she was moved to a different ward in the home. She passed away peacefully.

They take care of their residents and work as a team. It's like having an extension of myself as I live far away. Keep up the good work!

She is comfortable and content with her new home, and when we visit, she is relaxed and is well fed, and treated respectfully by the staff. We see that she is well-liked, and the staff always make us feel welcome. We are happy that she is well looked after. We would wish she had more interaction with other residents, but because she is bed-bound, this is not possible.

We appreciate how hard the staff work and understand their job is not easy. When we visit they are very caring and understand her needs. Overall we are happy.

Its the hardest thing to have to place a loved one in a care home but I would recommend this one to anybody.

Alexander Court gets the basics right, but falls short on compassionate, person-centred care beyond the bare minimum.

Thankyou Alexander Court.

My dad was with you for the last 4 days of his life and we couldn't have been happier with the treatment both he and ourselves received. The staff were friendly and kind and we were confident that when we left his side they looked after him well. We cannot recommend this home highly enough for his end of life care. Thank you.

My mother spent 14 days here recently. Mum is almost 95 years old. The respite was really for me, however she came out so much more sprightly than when she went in. She had clearly developed a rapport with all of the staff and it was obvious that this was mutual. I can only praise all of the staff there and thank them for such wonderful work. Skills with elderly people are not always easy but anyone who is good at their job makes it look easy and that was the vision I saw on the day that I came to pick Mum up to take her home. 10/ 10 for all the staff at Alexander Court and a big thank you to all of you.

Our friend spent more than 2 years in Alexander Court Care Home, entering during Covid times was difficult for all concerned but gradually the decor, activities and facilities have improved. A constant during the whole time though has been the high standard of care. None more so than during the final days and hours, the sensitivity, respect and dignity extended was exemplary, for which we are grateful and very thankful. Residents can enjoy a varied activity programme, the photos of them participating is helpful for family and friends and prompts conversation topics. The regular management consultations with residents' relatives to discuss any concerns are very helpful.

I hope to send him back soon.

My mum joined in with the activity, today it was cheese, crackers and wine. The ladies were wonderful with all the residents, chatting to them all, helping them get good and wine. My mum enjoyed herself.

The staff is always cheerful and helpful. Overall my wife is very happy and well looked after.