Alexander Court Care Centre, Dagenham, London
Alexander Court Care Centre, Dagenham, London
Alexander Court Care Centre, Dagenham, London

Alexander Court is a modern and purpose-built home specialising in the provision of nursing care and located in Dagenham. With 80 rooms, all of which are en-suite, the décor is bright and modern, creating a sense of ‘home’ and comfort.

Residents can enjoy a variety of communal areas with different facilities. This includes areas in which to relax and have calm time, or busier environments where residents might take part in an activity or meet with friends and relatives. The home benefits from its own café and bar, which is greatly enjoyed by the residents, particularly during quiz and activity sessions.

A multicultural care team works hard to adapt to the varying needs of the residents, a broad and interesting activity programme, keeping people active whilst they are here, from taking part in exercise sessions to spending time reminiscing or enjoying performances together.

Group: The Bondcare Group

Local Authority / Social Services: London Borough of Barking and Dagenham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Italian, Romanian, Tagalog, Yoruba

Single Rooms: 82

Rooms with ensuite WC: 82

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Turn off Rainham Road South at side of BP petrol station, directly across from Golds Gym.

Visiting:

Visitors welcome anytime.

Parking:

Visitors car park to front of home and disabled parking.

Latest Care Quality Commission* Report on Alexander Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Alexander Court Care Centre has a Review Score of 8.4 (8.373)

The Review Score of 8.4 (maximum of 10) for Alexander Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Alexander Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.69 for Alexander Court Care Centre is calculated as follows: ( (52 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.683 Points relating to the number of positive Reviews for Alexander Court Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 3 Reviews ÷ 16.4 Target = 0.183

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander Court Care Centre?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexander Court Care Centre

  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My father went in respite for one week and I was very worried at first having to put him in a home but I found the staff very good.
All the staff were polite, caring and on hand for every need. I would have no doubt about sending my dad there again. He felt quite at home there and I didn't have to worry and had the rest that I needed.

How likely would you be to recommend Alexander Court Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Since my mother in law has been there I have found the staff have been extremely good and very helpful so friendly and hardworking. They are very dedicated to their jobs.

How likely would you be to recommend Alexander Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Alexander Court are excellent.
We have had no problems with my husband's care and are very happy with the service.

How likely would you be to recommend Alexander Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maribel Pascual, Home Manager at Alexander Court Care Centre responded to this review on 20 Apr 2017:

Thank you for your review of Alexander Court.
It is great to hear that our staff do a good job. We do work hard as a team to make sure all residents and their families are happy with the care and service we provide. Kind regards.

Our visits to the home have been a good experience. The staff have made us welcome and they are so helpful and friendly. We are impressed with the cleanliness and organisation. Thank you to all the staff who are taking care of my brother. We know he is in good hands.

How likely would you be to recommend Alexander Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maribel Pascual, Care home manager at Alexander Court Care Centre responded to this review on 07 Nov 2016:

Thank you very much for your review of Alexander Court.
We are so pleased that you are happy with the care your brother is receiving in the home.
Our staff do work hard to create a happy and friendly atmosphere in the care centre and they try to make all the residents feel at home.
Thank you again.
Kind regards.

He enjoyed staying in the care home, he felt cared for, concerned for and secure. The staff took responsibility to look after him, bathed him and accompanied him to the shops. I am very appreciative!

How likely would you be to recommend Alexander Court Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Maribel Pascual, Home Manager at Alexander Court Care Centre responded to this review on 20 Jun 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. We strive to provide the highest possible level of care to our residents in a safe and comfortable environment and we are glad this has been your experience.

I cannot stress how much all the staff at Alexander Court cared for my uncle with care, understanding, dignity, support even when times were very challenging. They work very hard and kept me informed every step of the way. Especially Daffodil ward. They are always smiling even when things become difficult, my sincere thanks to them all.

How likely would you be to recommend Alexander Court Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Maribel Pascual, Home Manager at Alexander Court Care Centre responded to this review on 07 Apr 2016:

Thank you for taking the time to leave this review. Our team of friendly, efficient and supportive staff strive to provide the highest possible level of care to our residents and we are pleased to receive this positive feedback.

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Awards / Recognitions

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Care Home Idol 2016

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