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- Alexander Court Care Centre care home







Alexander Court is a modern and purpose-built home specialising in the provision of nursing care and located in Dagenham. With 80 rooms, all of which are en-suite, the décor is bright and modern, creating a sense of ‘home’ and comfort.
Residents can enjoy a variety of communal areas with different facilities. This includes areas in which to relax and have calm time, or busier environments where residents might take part...
Care Provided by Alexander Court Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The above is excluding of hairdresser, chiropodist, escort, toiletries, dental care, audiology etc.
The price(s) shown are provided by the care home. Contact Alexander Court Care Centre for full pricing details and T&Cs.
Contact Alexander Court Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Abiodun Afuape(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2002
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome anytime.
Parking
- Visitors car park to front of home and disabled parking.
Alexander Court Care Centre Reviews (50)
Alexander Court Care Centre has a Review Score of 9.0 (8.951) out of 10, based on 15 reviews in the last 2 years.
Over all time Alexander Court Care Centre has 50 reviews.
Every member of staff, from the management team to the carers and nurses, has been professional, compassionate and genuinly caring
My mum is always clean, comfortable and treated with dignity and respect. It gives me great peace of mind knowing she is so well looked after
A special thank you to Azizul, Abel, Marinde from the nurses team. The management team is also excellent and I truly appreciate everything they do.
We had a few issues with food, however, management addressed this and eventually this was adapted to suit mums needs and there was always plenty of it!
The home is old and this is reflected in the decor but it's very clean. Towels and bedding are clean, but old, discoloured, small tears and mismatched. The room is very basic. We could decorate the room for mum and add things to make it more homely and comfortable. Mum always looked clean and her room was tidied daily.
Never an easy task to move a relative into a home, but mum was happy and content under the care of the the staff here so was reassuring when leaving after each visit.
Thank you so much for your kind words. It was indeed a pleasure caring for your your Mum, I will be sure to share your lovely comments with our team. Thank you again for choosing our home.
The care given was fantastic in every way very friendly staff made it feel like home also food was excellent the home was keep very clean at all times I had no worry's at all I could rest knowing good care was given
Thank you so much for your kind words. It was indeed a pleasure caring for your your Mum, we appreciate your support in all of these as well. I will be sure to share your lovely comments with our team. Thank you again for choosing our home.
Since my mum has been in Alexander Court, she is so much happier. All the staff are very friendly and helpful, my mum is very safe here, we can go to bed knowing she is being looked after, and in a clean and safe space.
Thank you so much for your kind words. It was indeed a pleasure caring for your your Mum, we appreciate your support in all of these as well. I will be sure to share your lovely comments with our team. They work so hard, and your words are a great source of encouragement. Thank you again for choosing our home.
Always friendly and helpful staff can't do enough for you. My sister is always smart, medication on time, food plentiful and variety good. Staff arrange special evenings and afternoon clubs which help to keep them active. Overall pleased with everything.
Thank you so much for your kind words. It was indeed a pleasure caring for your your Sister, we appreciate your support in all of these as well. I will be sure to share your lovely comments with our team. Thank you again for choosing our home.
Basic hygiene was neglected; we often found her in filthy bedding and unchanged clothes. Call bells were ignored for ages by indifferent staff. Most devastating was the lack of empathy when she passed away. One staff member actually told us, "we all have to go sometime," while management demanded we clear her room within 48 hours. Only one person showed any real compassion.
This home lacks basic dignity and professional standards. If you want your loved one to be treated with respect and stay clean and fed, do not send them here. The "care" provided was cold, lazy, and deeply disrespectful to a vulnerable woman and her grieving family.
I've thoroughly reviewed your comments with our team, and we're implementing changes to address the issues you've raised....
I found all the staff friendly, caring and compassionate. My friend did not join in any activities or go to the dining room. Any medical issues that arose were dealt with appropriately. She had a meeting with staff and a hospice doctor who decided she needed 'end of life care', so she was moved to a different ward in the home. She passed away peacefully.
They take care of their residents and work as a team. It's like having an extension of myself as I live far away. Keep up the good work!
I will be sure to share this review with the team
She is comfortable and content with her new home, and when we visit, she is relaxed and is well fed, and treated respectfully by the staff. We see that she is well-liked, and the staff always make us feel welcome. We are happy that she is well looked after. We would wish she had more interaction with other residents, but because she is bed-bound, this is not possible.
We appreciate how hard the staff work and understand their job is not easy. When we visit they are very caring and understand her needs. Overall we are happy.
From the moment you step in the door all staff are so welcoming, the reception staff, cleaners, cooks etc all take the time to say 'hello' and to make conversation. The nursing staff and support staff are so kind and caring and take the time to get to know relatives. There is an open door policy which really says it all, they have nothing to hide.
Its the hardest thing to have to place a loved one in a care home but I would recommend this one to anybody.
Thank you so much for your kind words. It was indeed a pleasure caring for your your dad, we appreciate your support in all of these as well. I will be sure to share your lovely comments with our team. It's always so nice to hear words like 'caring' and 'kind' used to describe our staff. They work...
What's especially frustrating is that during our visits, we've frequently seen several staff members standing around in the corridors, chatting loudly. It's hard to accept that there's no time for a brief, meaningful intervention when there's clearly downtime. Not only does this idle chatter seem like a waste of valuable care time, it may also cause unnecessary distress for residents who need calm environments.
Alexander Court gets the basics right, but falls short on compassionate, person-centred care beyond the bare minimum.
We are sorry that the 10 minutes physio exercise request did not materialise. However, we aim to provide better service to all our resident and ensure a comfortable stay. Please make out time to speak to the manager if a request cannot be met at unit level.
She stayed 8 weeks in total, in that time, cared for impeccably with grace, understanding, kindness and most importantly total respect. All the staff are amazing.
The door is always open so we could visit whenever we wanted, day or night. That to me, says it all.
Thankyou Alexander Court.
Thank you so much for the feedback. I will pass this on to the team.
My dad was with you for the last 4 days of his life and we couldn't have been happier with the treatment both he and ourselves received. The staff were friendly and kind and we were confident that when we left his side they looked after him well. We cannot recommend this home highly enough for his end of life care. Thank you.
Thank you for the feedback.It was really nice given the opportunity to look after your Dad in his last days.We are glad to know that we are able to meet your expectation at that trying moment.
My mother spent 14 days here recently. Mum is almost 95 years old. The respite was really for me, however she came out so much more sprightly than when she went in. She had clearly developed a rapport with all of the staff and it was obvious that this was mutual. I can only praise all of the staff there and thank them for such wonderful work. Skills with elderly people are not always easy but anyone who is good at their job makes it look easy and that was the vision I saw on the day that I came to pick Mum up to take her home. 10/ 10 for all the staff at Alexander Court and a big thank you to all of you.
It was a great pleasure to have her with us on respite. She made it very easy to look after her as she would have a laugh with everyone after throwing banter at the staff. We look forward to having her again.
Our friend spent more than 2 years in Alexander Court Care Home, entering during Covid times was difficult for all concerned but gradually the decor, activities and facilities have improved. A constant during the whole time though has been the high standard of care. None more so than during the final days and hours, the sensitivity, respect and dignity extended was exemplary, for which we are grateful and very thankful. Residents can enjoy a varied activity programme, the photos of them participating is helpful for family and friends and prompts conversation topics. The regular management consultations with residents' relatives to discuss any concerns are very helpful.
Thank you for the feedback, we aim to continue to improve in overall services rendered to our service users. It was a pleasure to be given the opportunity to look after your loved one.
The staff were very good to him, he was very happy.
I hope to send him back soon.
it's really nice to know that your brother had a good experience during his stay at Alexander Court. We look forward to having him again.
My mum joined in with the activity, today it was cheese, crackers and wine. The ladies were wonderful with all the residents, chatting to them all, helping them get good and wine. My mum enjoyed herself.
The staff is always cheerful and helpful. Overall my wife is very happy and well looked after.
Since my wife has been here I have found everything good, looked after well and also have been kind to me by feeding me lunch with my wife together.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander Court Care Centre.
There are no upcoming events for Alexander Court Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Alexander Court Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Alexander Court Care Centre
What types of Care is Alexander Court Care Centre registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alexander Court Care Centre have?
There are 82 Single Rooms.
What are the Facilities & Services at Alexander Court Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Alexander Court Care Centre to the centre of Dagenham?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander Court Care Centre to verify any information. View our terms and conditions. Alexander Court Care Centre has an Enhanced Service -more info.